Firefox Community Forum

Several weeks ago, I was attempting to upgrade from Windows 10 to Windows 11. In the process, I deleted Firefox (using Revo Uninstaller) and then reinstalled it, downloading it from the Mozilla website. Unfortunately, it didn’t run, giving me, at different attempts, different error messages. In the time since then, I have read many suggestions from many different websites and I have tried some of these suggestions, all with no success – until today. I have just completed the suggestions made on https://support.mozilla.org/en-US/questions/1327628 and Firefox is now back, working. I am happy and grateful, but not finished. None of my personal data came with the currently functioning version of Firefox. Since the re-emergence of Firefox, I have been reading several websites dealing with copy, backup and restore of my Firefox profile. Right now, the path C:\Users\rsuth\AppData\Roaming\Mozilla\Firefox\Profiles\ shows 5 folders: Two of the folders show 11/11/24 as the date modified (probably the date of the download from Mozilla). The folder 0dppjrfa.default contains one file, times.json, dated 8/11/2020. The other folder, ru82tlj5.default-release, has 97 items, most dated 11/11/2024. The remaining three folders are all dated 12/2/24 (today, as I write this). One folder’s name ends .default, the second name ends .default-release, and the third name ends .default-release-thirteen digits. The question that I am asking here is what do I do next to, hopefully, bring back the personal date I had with Firefox before my updating to Windows 11. Should I delete the folders dated 12/2/24? What, if anything, is the significance of the folder whose name ends in 13 digits? I’m hoping someone will be able to tell me how to fix these Firefox problems. And if I can, then I hope to be able to do something similar to help me bring back Thunderbird as well. Thunderbird became unfunctioning at the same time as Firefox. Thank you.

Yesterday, I had to unexpectedly get a new computer for work after the other one mysteriously died, and I had signed into firefox to save bookmarks in June when that machine was set up; I could not remember my pw today when trying to get bookmarks back on this computer, so reset, thinking I would otherwise be locked out --now I'm not seeing an option to sync bookmarks. I've had this job almost 9 years and would be lost without these bookmarks--a treasure trove of resources gathered over those years. Any help greatly appreciated!

All,

I just downloaded over a 100 images and created anew bookmarks folder, which I saved them to. I think I have some duplicates,so need to execute a sort on that bookmarks folder, which will place the duplicates next to each other so then I can find and delete the dups.

How do I do this?

Cheers! TBNK

PS There is not a "General" category to enter this in!

I had a major failure and had to replace my PC. I still have to old C:\ but using C:\ How can I recover my bookmarks from the "old drive" my password recovery would be a bonus.

How to recover my Notes. Version 133.0 (64-bit) of Firefox got installed just now on my laptop and all my old Notes (very important stuff) just vanished. How to recover them? Please help..

I'm not sure what type of issue this is, so hopefully I’ve posted it in the right place!

Devices:

• Firefox version 133.0 on 2022 M2 MacBook Pro OS Sequoia 15.1.1
• Firefox version 133.0 on iPhone 16 Pro Max iOS 18.1.1 (*for reference, of checking issue, not where issue is occurring)

Issue Breakdown: While updating my bookmark's tags in Bookmark Manager, my tags all but disappeared and other strange things started happening.

• My tags aren't in the sidebar menu of the Bookmark Manager at all. See Screenshot 1.
• Already tagged bookmarks retained the tags, but I’m unable to edit, add, or remove bookmark tags at all. When the bookmark is selected, the bookmark’s tags, nor any other tags, appear in a list under the bookmarks tags. See Screenshot 2.
• I can locate all bookmarks with the same tag by searching bookmarks in the Bookmark Manager.
• I can move and rename pre-existing bookmarks.
• I can add new bookmarks (confirmed by the blue star beside the address bar on the main browser after exiting and re-entering), but I cannot find those bookmarks anywhere in Bookmark Manager.
• My mobile bookmarks folder isn’t shown in Bookmarks Manager, but I can view 11 bookmarks in my Mobile Bookmarks folder on my phone’s Firefox application.

I’ve tried the following:

• restarting Firefox by quitting the application
• refreshing Firefox through the browser [https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-se...]
• restarting my computer
• clearing the startup cache
• clearing the cache [https://support.mozilla.org/en-US/kb/how-clear-firefox-cache|link]
• restarted in Troubleshoot Mode [https://support.mozilla.org/en-US/kb/diagnose-firefox-issues-using-troubl...]
• uninstalling then reinstalling Firefox software

I have no idea what is wrong with it or what is going on. What else can I do?

You have screwed up two hd's with this new update.. I have lost all my bookmarks passwards and all my screen setup for firefox. need to know if i have a backup on my hd if not how to set up the screen the way i had it before update not happy with update

Bob

I recently switched from Linux to Windows and installed Firefox on my new system. I signed in with the same Firefox Account that I had used on Linux, but none of my bookmarks, shortcuts, or other data have synced. It feels like a fresh Firefox setup. Here’s what I’ve tried so far: 1. Confirmed that I signed in with the same Firefox Account. 2. Verified that Sync is enabled for bookmarks, history, and other items on Windows. 3. Triggered manual sync multiple times, but nothing has appeared. Is there any way to check if my bookmarks were stored on the Firefox servers, and if so, how can I retrieve them?

Newly restored Lenovo factory image. 2 pieces 3rd party sw: Atlas (v0.4.1 9Oct2024) and Firefox 133.0. Windows 10 22H2, no updates pending, Edge / Cortana / CoPilot removed (by Atlas).

FF sync account is recognized, sends auth code to email, when enter code, get the: "Bad Request Something went wrong. Please close this tab and try again." at each attempt.

Oddly, I have 2FA enabled, and have not been queried for its code. Perhaps that is where process is failing?

Another Lenovo machine, M710Q 1TB 16GB Windows 22H2 with Atlas, Firefox 133.0 and a slew of 3rd party software and updates is running just fine. Am able to sync / manipulate account as needed, FF Relay, etc.

Suggestions / tips before I nuke the M920Q and start from scratch again?

hallo ich brauche bitte dringende hilfe undzwar habe ich mein pc formatiert und habe mich wie gewohnt im firefox browser angemeldet und wollte meine daten synchronisieren und nun habe ich gemerkt das einfach alles weg ist meine passwörter lesezeichen usw

mein account ist mit ein authenticator gesichert ich bitte euch ich brauche meine daten wieder welche möglichkeit gibt es da

danke

Après chaque mise à jour je suis obligé de récupérer chaque page, votre ficher de sauvegarde: "bootmarks 2024..... ne fonctionne pas, il n'y a pas la possibilité de récupérer l'ensemble de l'historique.J'en ai ras le bol de votre navigateur, si vous ne me donnez pas une solution simple, je quitte Mozilla que j'utilise depuis 30ans.

Dear Mozilla Support Team,

I am writing to you today to report a persistent issue I am having while trying to access Pinterest (www.pinterest.com). Whenever I attempt to visit the website, I encounter the following error message:

Pinterest Secure Connection Failed An error occurred during a connection to www.pinterest.com. PR_CONNECT_RESET_ERROR

I have tried troubleshooting this issue by:

Clearing my browser cache and cookies. Restarting my computer. Trying a different web browser. Disabling any ad-blockers or extensions. Unfortunately, none of these solutions have resolved the problem. I am using Windows 11 and have attached a screenshot of the error message for your reference.

I would greatly appreciate it if you could provide me with some guidance on how to resolve this issue. I am unable to access Pinterest, which is causing significant inconvenience.

Thank you for your time and assistance.

Sincerely, Hatice Bozkurt

Please help by recovering all my information that i have already filled in the form have failed to access my application form to complete and then submit. please do the needful to rescue me because i just have one day for submission

after reinstalling my system i culd not login to my account i have like 9 passwords and your stopid system blecked my attempts like after second attepmt so i did password recovery and changed it but after that all my sync data are gon WTF!!!!! It makes the sync function pointless and usless for its specially for that purpose !!!!!!!