delete email from inbox
I have 4 email account. One account will not allow me to delete or send to junk box. When I press delete nothing happens. The emails (at least 30) that came in are marked junk too. The other 3 account work fine. I have had these 4 account for years and never had a problem. I have done a complete scan with Norton and nothing came up. Thank You in advance
Solution eye eponami
I want to blame Norton, which is notorious for locking Thunderbird's folder files, but I can't know for sure in this case. Some things to try:
- Restart Thunderbird in Troubleshoot mode (Help | Troubleshoot Mode). This will temporarily disable all add-ons, in case one is misbehaving.
- Repair the Inbox - it could be that the emails have already been deleted, but the folder index is out-of-sync and doesn't reflect that. To repair the folder, right-click on its name, choose Properties from the context menu, then "Repair Folder".
- Go to your email provider's web mail interface and see if you can delete them from there, then re-sync Thunderbird.
- If Windows, restart the computer in Safe Mode, which will temporarily disable Norton. Now try to delete the messages.
Tanga eyano oyo ndenge esengeli 👍 1All Replies (2)
Solution eye oponami
I want to blame Norton, which is notorious for locking Thunderbird's folder files, but I can't know for sure in this case. Some things to try:
- Restart Thunderbird in Troubleshoot mode (Help | Troubleshoot Mode). This will temporarily disable all add-ons, in case one is misbehaving.
- Repair the Inbox - it could be that the emails have already been deleted, but the folder index is out-of-sync and doesn't reflect that. To repair the folder, right-click on its name, choose Properties from the context menu, then "Repair Folder".
- Go to your email provider's web mail interface and see if you can delete them from there, then re-sync Thunderbird.
- If Windows, restart the computer in Safe Mode, which will temporarily disable Norton. Now try to delete the messages.
I tried a few items but the one that work was "repair file folder". it works perfect again. Thank you for your fast reply.
You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.