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Laptop deletes Thunderbird e-mails

  • 1 eyano
  • 0 eza na bankokoso oyo
  • 6 views
  • Eyano yasuka ya david

radio1
radio1
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I have Thunderbird installed on my business desktop, and also my laptop. Both work well.

However my main usage, for obvious reasons, is the desktop. That's where I usually respond to customers, save the messages for later, etc. The laptop is used mainly when I travel; I can respond to customers who contact me, and let them know I can process their requests when I return.

The problem I'm having: when I receive new messages on my laptop, it immediately deletes them from the server. They never appear on my desktop, making it much harder for me to process their requests later on.

This doesn't happen the other way around. When I open Thunderbird on my laptop, I receive all the recent e-mails that have already been viewed on my desktop. I don't mind that so much, but I have a problem when the laptop deletes those e-mails to make them unviewable on my main desktop.

I'm sure there's a setting for this, but I can't find it. Can anyone here point me in the right direction?

I have Thunderbird installed on my business desktop, and also my laptop. Both work well. However my main usage, for obvious reasons, is the desktop. That's where I usually respond to customers, save the messages for later, etc. The laptop is used mainly when I travel; I can respond to customers who contact me, and let them know I can process their requests when I return. The problem I'm having: when I receive new messages on my laptop, it immediately deletes them from the server. They never appear on my desktop, making it much harder for me to process their requests later on. This doesn't happen the other way around. When I open Thunderbird on my laptop, I receive all the recent e-mails that have already been viewed on my desktop. I don't mind that so much, but I have a problem when the laptop deletes those e-mails to make them unviewable on my main desktop. I'm sure there's a setting for this, but I can't find it. Can anyone here point me in the right direction?

All Replies (1)

david
david
  • Top 10 Contributor
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It seems the laptop is set for POP. you can verify this by

  1. clicking 'account settings' from the hamburger menu in upper right
  2. click the account in left sidebar
  3. now, click 'server settings', just below account name
  4. on right side of screen will be either 'IMAP Mail server' or 'POP mail server'
  5. if it is POP, the 'fix' is to create a NEW account setup as IMAP
  6. once done, you need to disable the POP account, but first save any messages that are there and not in the IMAP account on desktop.
  7. to do that,
    • click help>troubleshootinginformation
    • scroll to 'profile folder' and click 'open folder'
    • exit thunderbird
    • click to the mail\<POP account> folder
    • there, COPY the inbox file (ignore the inbox.msf) and paste into the mail\Local Folders' folder
    • repeat the copy for the Sent folder
    • now restart thunderbird and those two folders should appear in Local Folders
    • if all is well, you can not delete the POP account, leaving just the IMAP account
Tuna motuna

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