Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I cannot use google, google mail, google maps, etc

more options

I cannot get access to google

Solution eye eponami

Judging from your reply in your other thread (https://support.mozilla.org/questions/1365074), it sounds like one of those settings changes worked for you. Do you recall which one?

Tanga eyano oyo ndenge esengeli 👍 0

All Replies (6)

more options

Hi James, do you get a particular error message, for example:

  • Site not found
  • Security issue, did not connect
  • Login incorrect
  • Need to enable cookies
  • Etc.

Helpful?

more options

Yes, it says “secure connection failed”.

Helpful?

more options

It also says that when I try to access Outlook

Helpful?

more options

Could you try changing one or two connection settings. That would be on the same section of the Settings page:

  • Windows: "3-bar" menu button (or Tools menu) > Settings (previously "Options")
  • Mac: "3-bar" menu button (or Firefox menu) > Preferences
  • Linux: "3-bar" menu button (or Edit menu) > Preferences
  • Any system: type or paste about:preferences into the address bar and press Enter/Return to load it

In the search box at the top of the page, type proxy and Firefox should filter to the "Settings" button, which you can click.

(1) Disable Proxy Server

Near the top of the panel, select "No proxy". Then click OK to save your change.

Any difference?

(2) Disable DNS over HTTPS

Back in the same panel, you can find this checkbox at the bottom. If you can't connect with the box checked for "Enable DNS over HTTPS" try unchecking it. Then click OK to save your change.

Any difference?

Helpful?

more options

Solution eye oponami

Judging from your reply in your other thread (https://support.mozilla.org/questions/1365074), it sounds like one of those settings changes worked for you. Do you recall which one?

Helpful?

more options

I had to try both solutions before the problem was resolved.

Helpful?

Tuna motuna

Esengeli okota na compte nayo mpo na koyanola na baarticle. Tosengi ete obanda motuna yasika, soki oza naino te na compte.