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Volume Control On Keyboard Stops Working In Netflix & YouTube In Fullscreen Mode

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I recently switched to firefox from internet explorer. Sadly, I'm no longer able to use the volume wheel on my keyboard to increase/decrease volume on sites such as netflix or youtube when viewing in fullscreen mode. I'm able to use the volume wheel in fullscreen using IE, and chrome. And the volume wheel works when using media player or VLC. This is a firefox issue as other programs and browers are not affected.

Something about firefox fullscreen mode must be locking certain key combinations or shortcuts out. I looked through about:config to see if I could find an obvious setting but I am not that advanced of a user yet.

To adjust volume while viewing video in fullscreen mode with firefox, I have to exit fullscreen mode, adjust volume, then re-enter fullscreen mode. This can really spoil the atmosphere If I have freinds over or my partner and I are watching a movie. Because there are other people in the house, I try to respect that by keeping the volume at a reasonable level. This means frequent changes of the volume level - particularly in shows where the actors voice levels is barely audible relative to the ambient noises and music during action scenes.

Logitech G15 Gaming Keyboard Windows 7 Ultimate

All Replies (5)

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Separate Issue; Your System Details shows;

Installed Plug-ins

Shockwave Flash 18.0 r0 Shockwave Flash 22.0 r0
Having more than one version of a program may cause issues. You must remove the older programs. Then get the current full installer.

Flash: Grab the uninstaller from here: Uninstall Flash Player | Windows Uninstall Flash Player | Mac

Then reinstall the latest version.

Note: Windows users should download the active_x for Internet Explorer. and the plugin for Plugin-based browsers (like Firefox).

Note: Windows 8 and Windows 10 have built-in flash players and Adobe will cause a conflict. Install the plugin only. Not the active_x.

Flash Player Version: Flash Player (Linux) Version Direct link scans current system and browser Note: Other software is offered in the download. Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) Note: Other software is offered in the download.

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Start Firefox in Safe Mode {web Link} by holding down the <Shift>
key, and then starting Firefox. A small dialog should appear. Click Start In Safe Mode (not Refresh).

Is the problem still there?

While still in Safe Mode,

Type about:support in the address bar and press Enter. Under the main banner, press the button; Copy Text To Clipboard.. Then in the reply box at the bottom of this page, do a right click in the box and select Paste. This will show us your system details. No Personal Information Is Collected.

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Hi FredMcD

Thanks for the help but the problem is still there. I followed the steps posted and removed / updated the flash plugin.

Running the browser in safe mode did not correct the issue either.

PS - How did you know what plugins I was using ?

Application Basics

Name: Firefox Version: 47.0 Build ID: 20160604131506 Update Channel: release User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:47.0) Gecko/20100101 Firefox/47.0 OS: Windows_NT 6.1 x86 Multiprocess Windows: 0/1 (Disabled) Safe Mode: true

Crash Reports for the Last 3 Days

All Crash Reports


Name: Firefox Hello Version: 1.3.2 Enabled: true ID:

Name: Multi-process staged rollout Version: 1.0 Enabled: true ID:

Name: Pocket Version: 1.0.2 Enabled: true ID:

Name: Adblock Plus Version: 2.7.3 Enabled: false ID: {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}

Name: Norton Identity Safe Version: 2016.6.0.66 Enabled: false ID: {C1A2A613-35F1-4FCF-B27F-2840527B6556}


Adapter Description: NVIDIA GeForce GTX 760 Adapter Drivers: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um Adapter RAM: 2048 Asynchronous Pan/Zoom: none ClearType Parameters: Gamma: 2200 Pixel Structure: R ClearType Level: 100 Enhanced Contrast: 200 Device ID: 0x1187 DirectWrite Enabled: false (6.2.9200.17568) Driver Date: 6-2-2016 Driver Version: GPU #2 Active: false GPU Accelerated Windows: 0/1 Basic (OMTC) Subsys ID: 0984196e Supports Hardware H264 Decoding: No; Hardware video decoding disabled or blacklisted Vendor ID: 0x10de windowLayerManagerRemote: true AzureCanvasAccelerated: 0 AzureCanvasBackend: skia AzureContentBackend: cairo AzureFallbackCanvasBackend: cairo

Important Modified Preferences

accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.hashstats_reported: 1 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 1 true browser.places.smartBookmarksVersion: 7 false true browser.sessionstore.upgradeBackup.latestBuildID: 20160604131506 browser.startup.homepage: browser.startup.homepage_override.buildID: 20160604131506 browser.startup.homepage_override.mstone: 47.0 browser.tabs.loadDivertedInBackground: true browser.tabs.opentabfor.middleclick: false dom.apps.reset-permissions: true dom.mozApps.used: true extensions.lastAppVersion: 47.0 general.autoScroll: false gfx.crash-guard.d3d11layers.appVersion: 47.0 gfx.crash-guard.d3d11layers.deviceID: 0x1187 gfx.crash-guard.d3d11layers.driverVersion: gfx.crash-guard.d3d11layers.feature-d2d: true gfx.crash-guard.d3d11layers.feature-d3d11: true gfx.crash-guard.glcontext.gfx.driver-init.direct3d11-angle: true gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle: true gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-d3d11: false gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-warp: false gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-try-d3d11: true gfx.crash-guard.status.d3d11layers: 2 gfx.crash-guard.status.d3d9video: 2 gfx.crash-guard.status.glcontext: 2 gfx.direct3d.last_used_feature_level_idx: 0 gfx.driver-init.appVersion: 42.0 gfx.driver-init.deviceID: 0x1187 gfx.driver-init.driverVersion: gfx.driver-init.feature-d2d: true gfx.driver-init.feature-d3d11: true gfx.driver-init.status: 2 keyword.URL: media.benchmark.vp9.fps: 166 media.benchmark.vp9.versioncheck: 1 media.gmp-eme-adobe.abi: x86-msvc-x64 media.gmp-eme-adobe.lastUpdate: 1465936119 media.gmp-eme-adobe.version: 17 media.gmp-gmpopenh264.abi: x86-msvc-x64 media.gmp-gmpopenh264.lastUpdate: 1455834367 media.gmp-gmpopenh264.version: 1.5.3 media.gmp-manager.buildID: 20160604131506 media.gmp-manager.lastCheck: 1466639137 media.gmp-widevinecdm.abi: x86-msvc-x64 media.gmp-widevinecdm.lastUpdate: 1465949486 media.gmp-widevinecdm.version: 1 media.hardware-video-decoding.failed: false media.webrtc.debug.aec_log_dir: C:\Users\Chris\AppData\Local\Temp media.webrtc.debug.log_file: C:\Users\Chris\AppData\Local\Temp\WebRTC.log network.auth.allow-subresource-auth: 2 network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1466559571 places.history.expiration.transient_current_max_pages: 104858 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true plugin.state.npdeployjava: 0 plugin.state.npvlc: 2 privacy.clearOnShutdown.cache: false privacy.clearOnShutdown.cookies: false privacy.clearOnShutdown.downloads: false privacy.clearOnShutdown.history: false privacy.cpd.offlineApps: true privacy.cpd.siteSettings: true privacy.sanitize.migrateClearSavedPwdsOnExit: true privacy.sanitize.migrateFx3Prefs: true privacy.sanitize.promptOnSanitize: true privacy.sanitize.timeSpan: 0 services.sync.declinedEngines: storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1465937576

Important Locked Preferences


Incremental GC: true


Activated: false Prevent Accessibility: 0

Library Versions

NSPR Expected minimum version: 4.12 Version in use: 4.12

NSS Expected minimum version: 3.23 Basic ECC Version in use: 3.23 Basic ECC

NSSSMIME Expected minimum version: 3.23 Basic ECC Version in use: 3.23 Basic ECC

NSSSSL Expected minimum version: 3.23 Basic ECC Version in use: 3.23 Basic ECC

NSSUTIL Expected minimum version: 3.23 Version in use: 3.23

Experimental Features

Ezalaki modifié na The_Inquisitor

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The_Inquisitor said

I'm no longer able to use the volume wheel on my keyboard to increase/decrease volume

It's possible the software doesn't know about this. Can you check your settings?

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FredMcD said

The_Inquisitor said
I'm no longer able to use the volume wheel on my keyboard to increase/decrease volume

It's possible the software doesn't know about this. Can you check your settings?

It works in everything except for Firefox and then only for apps using fullscreen mode. Its like something about FF fullscreen locks out keyboard shortcuts. My research this problem has existed for quite some time and hasnt been addressed.

Thanks for trying. Ill just have to search for a more compatible web browser.