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I haven't been able to get into my email accounts since Feb 26 2026. Why??

Locked out of my emails since Feb 26 2026: [redacted] @hotmail.com [redacted] @hotmail.com [redacted] @hotmail.com /edited email from public community support forum. … (자세히 살펴보기)

Locked out of my emails since Feb 26 2026: [redacted] @hotmail.com [redacted] @hotmail.com [redacted] @hotmail.com


/edited email from public community support forum.

Open 1 10

People do not receive my emails

People are not receiving my emails. I am receiving other peoples emails. I am using Linux Mint 22 and Thunderbird 140.11.1esr. If I send an email and look in the sent fo… (자세히 살펴보기)

People are not receiving my emails. I am receiving other peoples emails. I am using Linux Mint 22 and Thunderbird 140.11.1esr. If I send an email and look in the sent folder, it shows that it has been sent. If I log into my Bell Webmail portal and check the sent folder there, it shows that the email has been sent. But no one gets my emails. If I send an email from my Bell Webmail portal, people receive that email. I have re-installed Thunderbird and allowed Thunderbird to autofil the incoming and outgoing server information after entering my user name and password. No change. I have contacted Bell my internet provider and they have told me that because I can send from the Webmail portal and not from my Desktop, it is a Thunderbird problem. It seems that this problem may have start just after Thunderbird received an update about 2-4 weeks ago. It has been around a month since the last time I had a back and forth email exchange. Searching the forum has been difficult to find an issue similar to mine. Any help would be appreciated. Robert

Open 4 20

Aide pour parametrer THUNDERBIRD

Bonjour, Je viens de recevoir mon nouveau PC et je souhaite utiliser THUNDERBIRD comme client mail. Mais lorsque je rentre mon identifiant et mot de passe. Il me dit que … (자세히 살펴보기)

Bonjour,

Je viens de recevoir mon nouveau PC et je souhaite utiliser THUNDERBIRD comme client mail. Mais lorsque je rentre mon identifiant et mot de passe. Il me dit que ce ne sont pas les bons alors que je verifie sur MOZILLA mon id et MP et tout semble correcte car je peux me connecter sans aucun problème. Pouvez-vous me dire d'où vient le problème, s'il vous plaît ?

Open 1 30

unable to send or recieve emails from roadrunner

I have seen this problem with roadrunner listed in the forum but my situation is a bit different. Neither my wife or I can send or receive roadrunner emails with differen… (자세히 살펴보기)

I have seen this problem with roadrunner listed in the forum but my situation is a bit different. Neither my wife or I can send or receive roadrunner emails with different machines. She uses a Mac (sonoma 14.8.7), up to date, I use Linux Mint ver 22. We also have iPhones and iPads. none of these units send or receive emails for the last 24 hrs but all worked just fine before. Spectrum says it our problem not theirs. The tech person at Spectrum said they partner with Thunderbird but they did not know of any changes made.

I have changed passwords used different routers and anything I can think of to connect but the devices now all time out when trying to connect.

Open 2 30

Sending email gives the below error message. I can work around by using the FWD message selection.

Send Message Error "Sending of mmessage failed. An error occured while sending mail: Outgoing server SMTP error. The server responded [192.1680.166] Helo command rejected… (자세히 살펴보기)

Send Message Error "Sending of mmessage failed. An error occured while sending mail: Outgoing server SMTP error. The server responded [192.1680.166] Helo command rejected: IP address 204.237.106.179 Blocked due to Abusive Authentication Behavior."

Problem recently developed. So far on 2 different addresses but could be more. Additional info, hotmail and gmail accounts sending work OK; xplornet.com account is the problem interface but the C/Svc folks say it's a Thunderbird mail issue.

Open 1 20

unable to connect to hotmail - error: account authorised but cannot connect

i today installed linux mint and managed to get everything setup exect for 1 email account i keep getting a message something like account authorised but cant connect bu… (자세히 살펴보기)

i today installed linux mint and managed to get everything setup exect for 1 email account

i keep getting a message something like account authorised but cant connect but the other accounts that i setup are working fine

if anyone can help that would be great

Open 1 60

SMTP change in one account alters all

Continued from another thread with the same title Thank you for your reply. I have tried to follow but something is wrong? - click to 'account settings' OK - scroll down … (자세히 살펴보기)

Continued from another thread with the same title Thank you for your reply. I have tried to follow but something is wrong? - click to 'account settings' OK - scroll down left side to 'Outgoing Server (SMTP) and press enter key OK - the next pane lists your SMTP servers. No, it shows Use Default Server and Email address - mail.xxx.eu (default) (This one is now correct)

For each one, edit the DESCRIPTION field with the email address for that account. This ensures that each is named differently. 

At this point Account Names and Default Identities are correct for both accounts. However for the Outgoing Server (SMTP) the choice is between Use Default Server or Email address - mail.xxx.eu (default) (Not correct) I click Edit SMTP Server and change the Description to the other Email address - mail.yyy.eu. I now choose this server in the left window. This account is now correct. I go back to the first account. It now shows Description as mail.yyy.eu. This is wrong! The User Name only works with the same Email address as in the Description pane? Strange!? Why is the Description pane anyhow not called Email address when that is what should be keyed in here? Why have a User name pane if you are going to write the same as in the Description pane?

Open 1 90

Unable to setup Thunderbird using one User-ID and PWD combination, with multiple email addreses (Spectrum ISP).

I am trying to setup Thunderbird using one User-ID and PWD combination, with multiple email addreses (Spectrum ISP). I have executed the Profile Manager but it seems to … (자세히 살펴보기)

I am trying to setup Thunderbird using one User-ID and PWD combination, with multiple email addreses (Spectrum ISP). I have executed the Profile Manager but it seems to use the email address provided as the account access User-ID. This is not working in my scenario. I need to provide to Thunderbird User-ID and PWD credentials once, and retrieve/send email for multiple email addresses. My ISP (Spectrum) supports multiple email addresses (up-to 5) that are associated with one User-ID and PWD.

Open 1 160

My primary email address gets wiped automatically every late evening

For some time now my primary email address gets wiped clean every night and is empty every morning. I have to transfer received mail to another input address to keep it s… (자세히 살펴보기)

For some time now my primary email address gets wiped clean every night and is empty every morning. I have to transfer received mail to another input address to keep it safe!

Open 2 150

3 out of 4 accounts do not open anymore

Hi there. For some reason, 3 of 4 accounts I use no longer open on the accounts list. I cannot expand them, I cannot "Get Messages" for them, there's no reaction whatsoev… (자세히 살펴보기)

Hi there.

For some reason, 3 of 4 accounts I use no longer open on the accounts list. I cannot expand them, I cannot "Get Messages" for them, there's no reaction whatsoever, as in no message in status bar (which works fine, as confirmed with that 1/4 account that still works).

I checked for subscribed folders and all of them are. I even was able to add a new folder, which does get added via IMAP. This is, therefore, not a connectivity issue.

I also checked the Developer Console and Activity Tasks, absolutely nothing shows there.

I removed global-messages-db.sqlite, folderTree.sjon, the .msf files. I checked in Troubleshoot mode. Nothing helps.

This looks like some nasty bug and I am happy to help debugging this further, if you point me in the right direction.

Open 3 80

Does Yahoo logging records thunderbird as Virtual Gecko?

Hi, I have been trying to investigate why, in my Yahoo email logs I am getting logins from Virtual Gecko. Until I started investigating this I had never heard of Virtual … (자세히 살펴보기)

Hi,

I have been trying to investigate why, in my Yahoo email logs I am getting logins from Virtual Gecko.

Until I started investigating this I had never heard of Virtual Gecko. I certainly have never installed it. The logins are coming from the same device as my web browser login to Yahoo, so it is something on my device, at least it is according to their logs.

The only software on my machine that logs into Yahoo is Thunderbird. And their logs have never shown those logins; but I do get emails about them. Is there any chance Yahoo! is mistaking Thunderbird for Virtual Gecko?

I tried closing Thunderbird and signing out the Virtual Gecko the connection from within Yahoo! and then signing into Thunderbird. That tests seems to indicate be causing an event in the currently logged in devices on Yahoo. At least not immediately.

Not that appears to be your problem but do you have any clues as to what is going on?

I will raise this with Yahoo! and if it follows my previous experience of their support, they will charge me for the privilege of not solving my problem.

Open 1 149

Thunderbird email send stopped working something like three weeks ago.

Thunderbird email send stopped working something like three weeks ago. I am using Fedora 43. What happened to cause this send problem? I had been using Thunderbird for a… (자세히 살펴보기)

Thunderbird email send stopped working something like three weeks ago. I am using Fedora 43. What happened to cause this send problem? I had been using Thunderbird for a very long time with no problems. I am using Mozilla Thunderbird 147.0

Open 1 90

Not getting new mail after canceling first request for password, password is not to be saved.

I don't want to save my password in thunderbird, I choose to enter it manually, sometimes I open thunderbird and cancel the request for it to download messages, I have it… (자세히 살펴보기)

I don't want to save my password in thunderbird, I choose to enter it manually, sometimes I open thunderbird and cancel the request for it to download messages, I have it set on "not to check mail when opened". but i have to set it on check on open just to get the dialog up, other wise the get mail button doesn't work. ie: 140.7.2esr eclipes Please Help Thanks Scott

Open 3 157