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Firefox crashes

  • 8 답장
  • 3 이 문제를 만남
  • 1 보기
  • 최종 답변자: user709721

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When I am closing firefox down,I get a message that firefox has crashed


Application Basics


Name: Firefox Version: 25.0 User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:25.0) Gecko/20100101 Firefox/25.0

Extensions


Name: Symantec Vulnerability Protection Version: 12.0.2.8 - 1 Enabled: false ID: {BBDA0591-3099-440a-AA10-41764D9DB4DB}

Important Modified Preferences


accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.disk.smart_size_cached_value: 358400 browser.places.smartBookmarksVersion: 4 browser.sessionstore.upgradeBackup.latestBuildID: 20131025151332 browser.startup.homepage: http://news.com.au/ browser.startup.homepage_override.buildID: 20131025151332 browser.startup.homepage_override.mstone: 25.0 dom.mozApps.used: true extensions.lastAppVersion: 25.0 network.cookie.prefsMigrated: true places.database.lastMaintenance: 1383195590 places.history.expiration.transient_current_max_pages: 104858 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true print.printer_Xerox_WorkCentre_3119_Series.print_bgcolor: false print.printer_Xerox_WorkCentre_3119_Series.print_bgimages: false print.printer_Xerox_WorkCentre_3119_Series.print_colorspace: print.printer_Xerox_WorkCentre_3119_Series.print_command: print.printer_Xerox_WorkCentre_3119_Series.print_downloadfonts: false print.printer_Xerox_WorkCentre_3119_Series.print_duplex: -2147483575 print.printer_Xerox_WorkCentre_3119_Series.print_edge_bottom: 0 print.printer_Xerox_WorkCentre_3119_Series.print_edge_left: 0 print.printer_Xerox_WorkCentre_3119_Series.print_edge_right: 0 print.printer_Xerox_WorkCentre_3119_Series.print_edge_top: 0 print.printer_Xerox_WorkCentre_3119_Series.print_evenpages: true print.printer_Xerox_WorkCentre_3119_Series.print_footercenter: print.printer_Xerox_WorkCentre_3119_Series.print_footerleft: &PT print.printer_Xerox_WorkCentre_3119_Series.print_footerright: &D print.printer_Xerox_WorkCentre_3119_Series.print_headercenter: print.printer_Xerox_WorkCentre_3119_Series.print_headerleft: &T print.printer_Xerox_WorkCentre_3119_Series.print_headerright: &U print.printer_Xerox_WorkCentre_3119_Series.print_in_color: true print.printer_Xerox_WorkCentre_3119_Series.print_margin_bottom: 0.5 print.printer_Xerox_WorkCentre_3119_Series.print_margin_left: 0.5 print.printer_Xerox_WorkCentre_3119_Series.print_margin_right: 0.5 print.printer_Xerox_WorkCentre_3119_Series.print_margin_top: 0.5 print.printer_Xerox_WorkCentre_3119_Series.print_oddpages: true print.printer_Xerox_WorkCentre_3119_Series.print_orientation: 0 print.printer_Xerox_WorkCentre_3119_Series.print_page_delay: 50 print.printer_Xerox_WorkCentre_3119_Series.print_paper_data: 9 print.printer_Xerox_WorkCentre_3119_Series.print_paper_height: 11.00 print.printer_Xerox_WorkCentre_3119_Series.print_paper_name: print.printer_Xerox_WorkCentre_3119_Series.print_paper_size_type: 0 print.printer_Xerox_WorkCentre_3119_Series.print_paper_size_unit: 1 print.printer_Xerox_WorkCentre_3119_Series.print_paper_width: 8.50 print.printer_Xerox_WorkCentre_3119_Series.print_plex_name: print.printer_Xerox_WorkCentre_3119_Series.print_resolution: 432 print.printer_Xerox_WorkCentre_3119_Series.print_resolution_name: print.printer_Xerox_WorkCentre_3119_Series.print_reversed: false print.printer_Xerox_WorkCentre_3119_Series.print_scaling: 1.00 print.printer_Xerox_WorkCentre_3119_Series.print_shrink_to_fit: true print.printer_Xerox_WorkCentre_3119_Series.print_to_file: false print.printer_Xerox_WorkCentre_3119_Series.print_unwriteable_margin_bottom: 0 print.printer_Xerox_WorkCentre_3119_Series.print_unwriteable_margin_left: 0 print.printer_Xerox_WorkCentre_3119_Series.print_unwriteable_margin_right: 0 print.printer_Xerox_WorkCentre_3119_Series.print_unwriteable_margin_top: 0 privacy.sanitize.migrateFx3Prefs: true storage.vacuum.last.index: 0 storage.vacuum.last.places.sqlite: 1383183679

Graphics


Adapter Description: NVIDIA Quadro FX 3800 Adapter Drivers: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um Adapter RAM: 1024 Device ID: 0x05ff Direct2D Enabled: Blocked for your graphics driver version. Try updating your graphics driver to version 257.21 or newer. DirectWrite Enabled: false (6.2.9200.16571) Driver Date: 7-7-2010 Driver Version: 8.17.11.9825 GPU #2 Active: false GPU Accelerated Windows: 1/1 Direct3D 9 Vendor ID: 0x10de WebGL Renderer: Google Inc. -- ANGLE (NVIDIA Quadro FX 3800 Direct3D9Ex vs_3_0 ps_3_0) windowLayerManagerRemote: false AzureCanvasBackend: skia AzureContentBackend: none AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0

JavaScript


Incremental GC: true

Accessibility


Activated: false Prevent Accessibility: 0

Library Versions


NSPR Expected minimum version: 4.10.1 Version in use: 4.10.1

NSS Expected minimum version: 3.15.2 Basic ECC Version in use: 3.15.2 Basic ECC

NSSSMIME Expected minimum version: 3.15.2 Basic ECC Version in use: 3.15.2 Basic ECC

NSSSSL Expected minimum version: 3.15.2 Basic ECC Version in use: 3.15.2 Basic ECC

NSSUTIL Expected minimum version: 3.15.2 Version in use: 3.15.2


The error code is:

모든 댓글 (8)

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Hi,


We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash ID's to help us learn more about your crash.

  1. Enter about:crashes in the address bar (that's where you enter your website URL) and press Enter. You should now see a list of submitted crash reports.

    aboutcrashes.png
  2. Copy the 5 most recent crash ID's that you see in the crash report window and paste them into your response here.

Thank you for your help!


Curtis

P.S. More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

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Submitted Crash Reports Report ID Date Submitted bp-a2d988f1-bd92-4217-a5c6-6bfb42131031 31/10/2013 4:28 PM 802c2f92-4157-4e5d-bd3b-777de9a9133d 30/10/2013 5:30 PM 15564cd8-b7a2-4332-84ec-5a713b58169c 11/10/2013 4:17 PM

Hi Curtis,thanks for getting back to me. The crash occurs when I exit (close) Firefox.

Regards John

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Hello,

In order to better assist you with your issue please provide us with a screenshot of the dialogue that states there's been a crash. If you need help to create a screenshot, please see How do I create a screenshot of my problem?

Once you've done this, attach the saved screenshot file to your forum post by clicking the Browse... button below the Post your reply box. This will help us to visualize the problem.

Thanks!

Curtis

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Attached are 2 images which I hope will help

John

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Hi Curtis, this may also be helpful

John

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Hi,

This may be an error with Adobe Flash Player. Can you try uninstalling Adobe Flash temporarily?

Thanks,

Curtis

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Hi Curtis, many thanks ...your fix worked. I tried to reply using the green box "problem fixed" but it did not work.

Regards John

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Hi John,

Sorry I wasn't able to reply for a while - I was on a plane. If my answer solved the problem please try to mark it as the solution from Firefox whilst signed in to Mozilla support.

Thanks!

Curtis