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Tried to upgrade mom from FIrefox 5.0 t0 higher version, old computer, didn't take, and now get an exception error. Any way to fix?

  • 6 답장
  • 1 이 문제를 만남
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  • 최종 답변자: Mickitess

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This is the error I get:


Error: [Exception... "Component returned failure code: 0x8000ffff (NS_ERROR_UNEXPECTED) [nsIPrefBranch.clearUserPref]" nsresult: "0x8000ffff (NS_ERROR_UNEXPECTED)" location: "JS frame :: file:///C:/Documents%20and%20Settings/All%20Users/Application%20Data/AVG%20SafeGuard%20toolbar/FireFoxExt/15.4.0.5/modules/Preferences.js :: anonymous :: line 10" data: no]

This is the error I get: Error: [Exception... "Component returned failure code: 0x8000ffff (NS_ERROR_UNEXPECTED) [nsIPrefBranch.clearUserPref]" nsresult: "0x8000ffff (NS_ERROR_UNEXPECTED)" location: "JS frame :: file:///C:/Documents%20and%20Settings/All%20Users/Application%20Data/AVG%20SafeGuard%20toolbar/FireFoxExt/15.4.0.5/modules/Preferences.js :: anonymous :: line 10" data: no]

선택된 해결법

That message refers to an AVG SafeGuard Toolbar extension. Try uninstalling that extension through the Addons Manager. Or maybe try updating AVG to get a newer version of that extension.

Why are you still using Firefox 3.6.4 ?

문맥에 따라 이 답변을 읽어주세요 👍 0

모든 댓글 (6)

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선택된 해결법

That message refers to an AVG SafeGuard Toolbar extension. Try uninstalling that extension through the Addons Manager. Or maybe try updating AVG to get a newer version of that extension.

Why are you still using Firefox 3.6.4 ?

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Mom has an eight year old computer, never upgraded. Attempted to today but couldn't.

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Thanks for your help with the AVG add on. I'm going to disable it and see if that resolves the issue. I'll let you know.

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That did it, much appreciated!

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Posts crossed I see you fixed it. I didn't read the error message closely & missed it was AVG.

If your Mum has any important information such as passwords or bookmarks please as a precaution back up the profile before going any further. Put the backup somewhere safe outside Firefox's program and Profile paths. The Windows Desktop is fine.

The current Firefox Release does run on XP. Take care when installing not to use any option to remove personal information. I have not tried updating from fx 3.6 to fx 23 on an XP. You may need to uninstall Firefox 3.6 from Windows XP control panel before installing Firefox 23. (Details aside suggest you are posting from Firefox 3.6 not Fx 5)

글쓴이 John99 수정일시

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Thanks all for pitching in to help me out. Much obliged.