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Firefox blocks FedEx tracking

  • 9 답장
  • 2 이 문제를 만남
  • 239 보기
  • 최종 답변자: jworks

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Hello,

I have had a few websites not work properly with Firefox and have needed to open my backup browser (Avast Secure Browser) to use those websites.

Right now it is FedEx that comes to mind again as I kept checking for tracking of packages shipped to me since receiving the tracking info. I queries consistently returned the error message "Unfortunately we are unable to retrieve your tracking results at this time. Please try again later."

Thinking maybe the website was having issues or maintenance (and forgetting I had the same issue with FedEx website the last time I tried tracking there in Firefox), I kept "trying again later".

Then I opened my Avast browser and pasted the same url there and, sure enough, received this report on the display:

Travel History Date or Time City & State Status Monday, April 18, 2022 9:47 PM SPARROWS POINT, MD Departed FedEx location Sunday, April 17, 2022 1:49 PM Shipment information sent to FedEx

I have tried disabling the extension NoScript as well as turning off the "Enhanced tracking protection" and allowing permissions for the FedEx site with no improvement.

I copied and pasted the RAW data as well as the text version from the "about:support" page to send you.

Any suggestions to fix this?

Thank you, Keith McNabb

Hello, I have had a few websites not work properly with Firefox and have needed to open my backup browser (Avast Secure Browser) to use those websites. Right now it is FedEx that comes to mind again as I kept checking for tracking of packages shipped to me since receiving the tracking info. I queries consistently returned the error message "Unfortunately we are unable to retrieve your tracking results at this time. Please try again later." Thinking maybe the website was having issues or maintenance (and forgetting I had the same issue with FedEx website the last time I tried tracking there in Firefox), I kept "trying again later". Then I opened my Avast browser and pasted the same url there and, sure enough, received this report on the display: Travel History Date or Time City & State Status Monday, April 18, 2022 9:47 PM SPARROWS POINT, MD Departed FedEx location Sunday, April 17, 2022 1:49 PM Shipment information sent to FedEx I have tried disabling the extension NoScript as well as turning off the "Enhanced tracking protection" and allowing permissions for the FedEx site with no improvement. I copied and pasted the RAW data as well as the text version from the "about:support" page to send you. Any suggestions to fix this? Thank you, Keith McNabb

선택된 해결법

Thank you Terry- and FredMcD.

I went through the extensions again thoroughly, closing Firefox sometimes after disabling/enabling an item and trying the site again.

What I found is that one of my privacy extensions must be causing a delay with interchange causing query time-out or something?

Anyway, once disabled or after multiple reload/refresh webpage calls, the query returns as expected.

I'm getting too old for this

o)

Marking as solved.

Thank you for all your help, Keith McNabb

문맥에 따라 이 답변을 읽어주세요 👍 1

모든 댓글 (9)

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도움이 되셨습니까?

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Troubleshooting mode did allow the tracking to work properly.

Almost all addons I use are security related - same is true of my settings.

What should I do next?

도움이 되셨습니까?

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Make sure you are not blocking content.

https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop also see https://blog.mozilla.org/security/2021/03/23/introducing-smartblock/

https://support.mozilla.org/en-US/kb/smartblock-enhanced-tracking-protection


Diagnose Firefox issues using Troubleshoot(Safe) Mode {web link}

A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?


Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

도움이 되셨습니까?

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선택된 해결법

Thank you Terry- and FredMcD.

I went through the extensions again thoroughly, closing Firefox sometimes after disabling/enabling an item and trying the site again.

What I found is that one of my privacy extensions must be causing a delay with interchange causing query time-out or something?

Anyway, once disabled or after multiple reload/refresh webpage calls, the query returns as expected.

I'm getting too old for this

o)

Marking as solved.

Thank you for all your help, Keith McNabb

도움이 되셨습니까?

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That was very good work. Well Done.

If it was an ad blocker causing the problem, Load the web page. After the page is loaded, click the AdBlock icon. Now select Disable on <website>. After, reload the page.

도움이 되셨습니까?

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It was actually the "DuckDuckGo Privacy Essentials" extension that was the culprit.

I haven't had it terribly long and didn't really think about it much until troubleshooting this issue.

I do have an ad blocker but always check that first or second.

도움이 되셨습니까?

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I have the same issue. I was following two FedEx packages and saved them both as pinned tabs in my browser. Did not close the browser yesterday, this morning I get up and refresh the tabs and both are giving me this error (see attached).

도움이 되셨습니까?

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Today the same links work. Go figure.

도움이 되셨습니까?

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I had problem with Fedex website too. After reading the post about "Duck Duck Go Privacy Essentials" I checked mine. I went to Fedex website then turned off the Site Privacy Protection and it all worked ok then.

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