Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Mozilla 도움말 검색

고객 지원 사기를 피하세요. 저희는 여러분께 절대로 전화를 걸거나 문자를 보내거나 개인 정보를 공유하도록 요청하지 않습니다. "악용 사례 신고"옵션을 사용하여 의심스러운 활동을 신고해 주세요.

자세히 살펴보기
Solved 보존

Unable to set Primary Password

acurban

I'm trying to import my saved logins and passwords from Chrome to Firefox. When to try to do this I get prompted to create a Primary Password. Whenever I try to do this, I get a message saying, "Unable to set Primary Password." I also can't cancel out of this or switch to another tab--I have to ctrl-alt-del and close Firefox to get out of it. I also can't create a Primary Password through the options menu. Anytime I try to set a primary password it just says "Unable to change Primary Password."

I'm trying to import my saved logins and passwords from Chrome to Firefox. When to try to do this I get prompted to create a Primary Password. Whenever I try to do this, I get a message saying, "Unable to set Primary Password." I also can't cancel out of this or switch to another tab--I have to ctrl-alt-del and close Firefox to get out of it. I also can't create a Primary Password through the options menu. Anytime I try to set a primary password it just says "Unable to change Primary Password."
문맥에 따라 이 답변을 읽어주세요

선택된 해결법

Got it working by creating a new profile through the about:profiles page and deleting the old profile.

모든 댓글 (4)

You can check the about:policies page (63+) to see whether policies are active and whether errors are reported.


You can try to delete key4.db and a possible key3.db in the Firefox profile folder.

You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.

글쓴이 cor-el 수정일시

No policies are active. Deleted both key4.db and key3.db--no luck.

Does it make any difference if you save a login in Firefox first to get things started?

If needed, I have a test page where you can save a dummy username and password (like abc and 123):

https://jeffersonscher.com/res/logintest.html

선택된 해결법

Got it working by creating a new profile through the about:profiles page and deleting the old profile.