Retrieving a Pocket Crash Log on Android

Pocket Pocket 생성일: 08/25/2023
아직 누구도 이 문서의 번역에 참여하지 않았습니다. SUMO 문서 변역에 참여하는 방법에 대해 이미 알고 계시다면, 번역을 시작해 보세요 . SUMO 문서를 번역하는 방법에 대해 알고 싶으시면, 여기서 시작하세요.

When troubleshooting issues or crashes, we may request a bug report so our development team can determine what is happening. Here are instructions to find a crash log in Pocket for Android, and send it to us directly.

Step 1: Enable Developer Options

Enabling Developer Options on your Android device gives you a few more advanced settings. Other than making these additional settings visible, it will not make any changes to your device. Here’s how to enable them:

  1. Visit your device’s Settings app and select About phone or About tablet. It is typically the last one in the main Settings or if the Settings app is broken into sections, it might be ina tab like “General" or “Device”.
  2. In the “About” section, scroll down to the Build number - it’s typically the last one - and tap it 10 times, until you see a message that says “You are now a developer!”. Developer Options are now enabled.
  3. Tap the back button to leave the “About” page. The new Developer Options item will now be shown directly under or above “About phone”.

Step 2: Capture a Bug Report

Here’s how to capture a Bug Report and send it to Pocket:

  1. Reproduce the issue that you’re seeing. For example, complete the steps that cause Pocket to crash.
  2. After reproducing the issue, go into the main Settings app and select Developer Options.
  3. Tap Take bug report (you may need to toggle the “On" switch at the top first). After a few minutes you will receive a prompt to email the bug report. Please send it to Pocket Support.
Note: If the Take bug report option is disabled, please try enabling the USB Debugging option in Developer Options and try again.

이 문서가 도움이 되셨습니까?

잠시만 기다려 주십시오...

문서 작성 및 변경에 도움 주신 분들

Illustration of hands

도움 주기

전문 지식을 성장시키고 다른 사람들과 공유세요. 질문에 답하고 지식 기반을 개선할 수 있습니다.

자세히 살펴보기