Showing questions for topic:

Data loss transferring T-Bird to another computer

I transferred my Win 11 T-bird system to a new Win 11 computer using the T-Bird instructions re Profiles etc. The system transferred and operates on the new computer, BUT… (read more)

I transferred my Win 11 T-bird system to a new Win 11 computer using the T-Bird instructions re Profiles etc. The system transferred and operates on the new computer, BUT the last six years of e-mails and my current address book and calendar did not. The calendar that transferred was from 2014 to 2020 and the addresses were also from 2020. The current email addresses and up-to-date calendar didn't transfer. How can I make sure my current data transfers. I still have my old computer with T-Bird installed?

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importing

somehow i managed to import from one email account to another thinking i would like it but i don't like since it just makes me have same mail in 2 places but i don't know… (read more)

somehow i managed to import from one email account to another thinking i would like it but i don't like since it just makes me have same mail in 2 places but i don't know and can't find how to cancel the import, can someone tell me how

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Move Thunderbird 32 profile to new computer with Thunderbird 64

I am moving my Thunderbird (32 bit) data from an old Win 7 computer to Linux Mint on a new machine with Thunderbird 64 bit. I have followed all the advice to copy the ol… (read more)

I am moving my Thunderbird (32 bit) data from an old Win 7 computer to Linux Mint on a new machine with Thunderbird 64 bit. I have followed all the advice to copy the old computer profile to the profile folder in Mint, but nothing appears in Thunderbird. My pop3 email server has 2-factor authentication; I can set this up and access or send new emails, but I can't import all my old email folders. The old Thunderbird is version 115.18.0 (32 bit) and says it is "up to date on esr update channel" The Mint Thunderbird is 140.0.6 esr (64 bit) and was recently installed with Mint.

As these versions are 32 bit and 64 bit respectively, I don't see how I can make them the same version, as recommended for transferring profiles.

How can I make this work?

Open 3

Can you help me give Thunderbird access to my Outlook pst-file?

To be really useful to me I need Thunderbird to be able to read my Outlook pst-files. For years my practice has been to move emails from the ost-file to the pst-file too … (read more)

To be really useful to me I need Thunderbird to be able to read my Outlook pst-files.

For years my practice has been to move emails from the ost-file to the pst-file too limit the size of the ost-file. Both files are localized on my computer but only the emails in the ost-file are in my gmail-account. So the method helps me limit the size of my gmail-account but still gives me total access to my email-history.

Without a similar possibility in Thunderbird it's difficult for me to leave Outlook, which I really want to. Can you help me?

Open 2 129

Recover Lost Emails

Hi, I had/have an IMAP account at my ISP Host, with TB connecting to. There has been a number of occasions where I have used the Servers IMAP copy of emails as a back up,… (read more)

Hi, I had/have an IMAP account at my ISP Host, with TB connecting to.

There has been a number of occasions where I have used the Servers IMAP copy of emails as a back up, and from memory am sure that when connecting a fresh client, all emails/folders etc updated and down loaded from the server > client, in fact nothing got deleted on either side, and both sides synced.

My host (Fasthosts - I will name and shame) deleted my whole IMAP account by mistake.

They hastily re-instated just the package but all the emails had been wiped from the server.

I did though have a full copy of all emails on my TB IMAP client.

When I reconnected my client to the server after the re-instatement, i expected my clients emails to upload to the server, but instead they 'vanished' - and I have nothing but empty folders.

Am I able to recover any of these emails from my client, ie are they sitting in a file/folder still ??

TB has restarted a number of times since, and I fear the folder may have been compacted, but I cannot be sure.

Thoughts appreciated.

Open 1

Incomplete instructions to move Thunderbird emails to another computer

In reference to the article [[Knowledge Base Article|http://mzl.la/1ApHiU3]], "Move Thunderbird data to a new computer", this misses the transfer of Local Folders. The in… (read more)

In reference to the article [[Knowledge Base Article|http://mzl.la/1ApHiU3]], "Move Thunderbird data to a new computer", this misses the transfer of Local Folders.

The instructions only include moving the Thunderbird application data folder with profile information but does not include Local Folders, after completing these instructions the Local Folders will not be present on the new computer.

The path for Local Folders is under Account Settings > Local Folders, this folder needs to be copied to the similar path on the new computer as well.

I have copied emails from a Windows 10 to Windows 11 computer using these instructions and it appears to work.

Open 3 1 9

Проблема авторизации

Здравствуйте! Пытаюсь подключить Яндекс.Почту к Thunderbird, чтобы скачать письма с Яндекса на компьютер. Проблема такая: при добавлении аккаунта Яндекс.Почты в Thunderbi… (read more)

Здравствуйте!

Пытаюсь подключить Яндекс.Почту к Thunderbird, чтобы скачать письма с Яндекса на компьютер.

Проблема такая: при добавлении аккаунта Яндекс.Почты в Thunderbird меня почему-то перебрасывает на авторизацию Google. Возможно, это связано с тем, что ранее почта была мигрирована на Google-аккаунт с таким же адресом и доменом, либо ящик Яндекса сейчас неактивен (он не оплачен, там просто старые письма лежат) — точно не понимаю.

Подскажите, пожалуйста:

Почему при подключении Яндекс.Почты Thunderbird может открывать Google-авторизацию? Можно ли принудительно подключить Яндекс.Почту вручную? Если ящик Яндекса был ранее связан/мигрирован с Google, есть ли способ всё равно скачать письма именно с Яндекса?

Моя цель — получить локальный архив писем с Яндекс.Почты на компьютере. Буду благодарна за пошаговую инструкцию, что проверить и как правильно настроить подключение.

Open 3 9

Multiple Trash folders

While importing a Gmail account, I ended with three Trash folders, only one of which I could delete. Trash goes automatically into the top folder, but bottom one says it'… (read more)

While importing a Gmail account, I ended with three Trash folders, only one of which I could delete. Trash goes automatically into the top folder, but bottom one says it's a system folder and can't be deleted. How do I consolidate into the one that Trash automatically goes into, which should be the top one, please?

Open 1 36

Tried all methods of import

I have an old(er) Thunderbird file - we were not able to get the system running so we just plugged in the hard drive and zipped it (not with Thunderbird, just zipped the … (read more)

I have an old(er) Thunderbird file - we were not able to get the system running so we just plugged in the hard drive and zipped it (not with Thunderbird, just zipped the raw files - see attached) and I have tried all three methods that Gemini spit out to me (#3 looks like what I have seen on the forums here) and the bext I can do is get the first message to pop up (out of about 500+) and can't see the others. Using Thunderbird on the new machine and also tried the ImportNG tool as well. I can't loose this collection, very important. Although the old machine does not work, I still have access to the hard drive if I need more "stuff" off of it. Not sure what the old version of Thunderbird was but the box was last used in Jan 2019 and setup originally around 2008. Thank you in advance for your assistance.

Open 11

In my .CSV extract I'm failing to get the email body through alongside date time sender etc so Q, where do I set this?

From my local folder of emails in Thunderbird, I am able to extract to .CSV and see fields in Excel. While date and time and sender and receiver and subject fields work s… (read more)

From my local folder of emails in Thunderbird, I am able to extract to .CSV and see fields in Excel. While date and time and sender and receiver and subject fields work successfully I don't see the email body coming through. How do I achieve this please?

I managed to append switch values to get the Time field included as part of my extract but the email bogy, or even a truncated part of it eludes me. I understand that some of my email body fields are substantial but currently my repeated exports show nothing. Formats other than CSV would be welcome if they can solve my problem.

Open 7 9

email address cancelled 2023 and I am trying to retrieve old email .

My email was rossmann@telkomsa.net My husband died on 25 May 2023 and telkom closed his account. I opened a gmail account. I am now wanting to open a few emails from 2022… (read more)

My email was rossmann@telkomsa.net My husband died on 25 May 2023 and telkom closed his account. I opened a gmail account. I am now wanting to open a few emails from 2022 regarding contracts but Thunderbird obviously only has my old email. Please could you assist me Kind regards, Chrissie Rossmann

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All Thunderbird files and emails lost with windows 10 reset

I had to reset my Windows 10 computer and lost all apps and files.  I have attempted to download Thunderbird to replace the one that was lost.  I had hoped to regain my o… (read more)

I had to reset my Windows 10 computer and lost all apps and files.  I have attempted to download Thunderbird to replace the one that was lost.  I had hoped to regain my old emails and files but that is beyond my abilities.  I am a senior citizen [81 years] and have been using Thunderbird along with Earthlink mail [which has been recovered along with some of my emails] for over 25 years.  I also recovered Mozilla Firefox [with my bookmarks].  Now I need to recover my Thunderbird account with my emails and files.  There were many years of emails and files in Thunderbird.  Earthlink mail sent me a link on my cell phone that only required me to touch it to install it on my Dell computer.  I did not set up my computer many years ago and the man who did set it up is now deceased so I cannot go to him for help.  If you can send me a link with which I can recover my thunderbird account along with my files and emails I would be eternally grateful.  My cell phone number is [edited phone# from public community support forum].  HELP!!!  PLEASE!  Thank you very much and GOD Bless You.    Janice Chelf,  San Antonio, Texas

Open 2 18

How can I retrieve archived e-mails from a previous version of Thunderbird after the newest version wiped out my previous identity?

The newest version of Thunderbird wiped out the stored files from the previous version by making me create a new identity. I have tried several times to use "import" to r… (read more)

The newest version of Thunderbird wiped out the stored files from the previous version by making me create a new identity. I have tried several times to use "import" to retrieve backed up data from the old version, but without success, even after I re-installed an earlier version of Thunderbird. Each time I use the "import" feature I get a message that it failed unexpectedly. I need these old e-mails because they contain receipts for charitable donations that I need because my tax returns are being audited. What can I do?

Open 1 27

How to merge POP emails to new IMAP account; How to move "Drafts and Sent Mail" as well

I’ve set up a new email service type, IMAP, to take the place of my old POP email. The POP email doesn’t have a synchronization and storage feature, so I’m wondering: Fir… (read more)

I’ve set up a new email service type, IMAP, to take the place of my old POP email. The POP email doesn’t have a synchronization and storage feature, so I’m wondering: First, how can I combine the old POP emails with the new IMAP address; and second, how do I transfer drafts and sent emails from the old to the new one?

Open 3 27

How can I dupicate email accounts and folders on multiple CPUs using TB

I have one desktop using LINUX MINT with its issues. using Thunderbird mail program. I also have a DELL laptop WIN 11 using Thunderbird. Is it possible to sync the two (2… (read more)

I have one desktop using LINUX MINT with its issues. using Thunderbird mail program. I also have a DELL laptop WIN 11 using Thunderbird.

Is it possible to sync the two (2) accounts to save emails on bothe CPUs?

Regards,

Christopher

Open 1 18

I am missing a folder under Local Folders. How do I restore it from the saved backup file

I have saved my selected emails in different folders under Local Folder based on the subject of the email. Now I do not see one such folder where I had saved several emai… (read more)

I have saved my selected emails in different folders under Local Folder based on the subject of the email. Now I do not see one such folder where I had saved several emails for that particular subject/topic. Need step-by-step to restore that FOLDER from C:\users\myname\AppData\ ???

My issue described may not be Accessibility I chose in Topic above as that was the closest to match. Basically I am missing that Folder as I might have accidentally deleted from the current file that displays when I click open Thunderbird Mail.

Open 2 36

I had thunderbird email over one year ago and liked it now want to reinstall and cant remember my password

I would appreciate detailed instructions on how to transfer emails currently in my "roundcube" email account to my mozilla thunderbird emal account (I would like to have … (read more)

I would appreciate detailed instructions on how to transfer emails currently in my "roundcube" email account to my mozilla thunderbird emal account (I would like to have my old emails transported to the mozilla account).

Open 1 36

How to safely copy more emails from backup to the new profile created with a Ubuntu reinstall

Had a double disaster, both OS partially upgraded at same time due to space issues and had to wipe and install. Ended up with a TB install in Ubuntu where 2025 emails are… (read more)

Had a double disaster, both OS partially upgraded at same time due to space issues and had to wipe and install.

Ended up with a TB install in Ubuntu where 2025 emails are missing. (see image #1) Found out that my backup should have most of them. (see image #2)

How do I safely identify the 2025 mail content in my backup folder, and how do I safely copy them over to the existing set up?

I see that the 933 profile exists in both so most likely it should be one of the lower number profiles in backup I need.

Attached are images of folder content.

Many thanks in advance!

Open 3 9