Thunderbird Support Forum

I want to move Thunderbird local folders to an external drive (Seagate). I am working on a desktop computer with Windows 10. Where are the Thunderbird local folders? The files don't display anywhere in Windows explorer. I am able to transfer all other files such as jpg. and pdf. files from the desk top computer to the external drive by dragging and dropping, but I can't locate the Thunderbird local email files so as to be able to drag and drop.

Outlook stopped working as of last night. If I install Thunderbird as my desktop email program, will I be able to set it up with my current desktop email address: [edited] @tx.rr.com ?

I've had problems with outlook since I changed network providers from spectrum to frontier. I have the incoming and outgoing server settings for frontier.

Since my current desktop email program (outlook 2016) does not work, contact me via webmail for the moment [edited] @proton.me

Thank you

I am installing Thunderbird on my new laptop (Windows 11 Pro). I have used Thunderbird for years on my old Windows 10 machine. I am having difficulty configuring Thunderbird on the new laptop. When I sign in with my email account, it detects the configurations; but when I select 'Done' - it hangs on 'confirming password...'.

I have screen captures of the configuration windows and the configuration requirements from my email provider (shaw.ca); but cannot upload them below (too large?)

I successfully transferred TB from my Win10Pro laptop to may new Win11Pro laptop, but have encountered a strange anomaly. I have two GMail accounts, both set us as POP3.

Test 1: I send an email from account "A" to "B" using my Galaxy S23. On the phone, the times are correctly shown in the "A" account's Sent folder and in the "B" account's Inbox folder. On the laptop, both accounts have the times shifted two hours earlier.

Test 2: Thinking the problem might just be with one account, I reversed the test and sent an email from "B" to "A" using my phone. On the laptop, both were shifted by two hours.

Test 3: Repeat of Test 1, but using the laptop. No time shift

Test 4: Repeat of Test 2, but using laptop. No time shift.

Test 5: Another person sent a test email to both my Gmail accounts. Both show up with the correct timetags in GMail, but both show up in TB on my laptop as being send two hours earlier.

For all tests, the correct time is shown on the GMail accounts themselves.

I had no problems like this with the older laptop and I don't have anything on PDST. The only *hint* might be that Win11Pro was installed in California, but I have no idea how that would have been stored and work its way solely into TB and nowhere else.

What might be making this happen and how can I correct it?

Hello I noticed that I still use thunderbird 32bit, if I download and install over it thunderbird 64bit will it keep everything from the 32bit version? (accounts, offline folders etc)

I had a functioning thunderbird, but do to my host provider I had to change some of the configuration (had (owl) suffix). This left 2 profiles. The new profile wouldn't work until I deleted the original. I did a save so I have all the files, now which ones need to be restored. ( a full file backup prior to adding new profile so all org profile files are available)

A profile directory displays all of the folders, 2 files for each folder a MSF and an MBX. Some also have a file type of File.

Which has to be copied, will the folders be created with the copy or do I need to create them in thunderbird first ?

I have a problem with the import of my b/u profile into new install of tBird. I see the mail folder copied to my C:/, but I can't pull anything up in the new install. I let TBird accept the default of imap, and now find the mail:Local folders may be in POP. Is that why I can't pull them up in the program? If so, do I change the program from imap to Pop3, or is there some other way to get the old mail into right place. I'm sorry I've confused, been working on this all day and it's really a stretch for me. Thanks in advance. Stacy

I was having trouble receiving emails and I couldn't work out the problem. I deleted my mail account and re-added it. Now all my folders are gone. I can see them in my profile, but can't work out how to get them back into Thunderbird mail. Please help

My main laptop is going into repair. It seems it's still running 32-bit version 102.11.0 Backup laptop is running 64-bit version of the same version Tried copying profile, got the couldn't read profile popup Tried importing, that succeeded, but files are missing. For example, source inbox has 14 emails, destination had 9. I'm assuming that this is a 32-bit/64-bit issue. But before I do something stupid, I want to check in with the group. My thinking is to back-up the Thunderbird folder where the profile is located on my source PC and then upgrade to the 64-bit version. My concerns are: 1-Not sure why I'm still running 32-bit and didn't automatically update to 64-bit 2-Exactly how to do this (just download and install the 64-bit)? But will that happen using Thunderbird Setup 102.11.0.exe, even though the same version is installed. 3-I won't be able to open my profile on any version of Thunderbird.

When I try and import my contacts from Outlook 2016 via a .csv, Thunderbird does not show an option for primary email. The result is that it imports all the info EXCEPT the primary email.

What am I missing here (except, of course, I'm missing the option for importing the primary email!).

Thank you.

Hi, I know there's a previous post on going from 64 bit to 32 bit but I can not get it to work. Is there anyone that can give me instructions on how to do this? Quickbooks will not work with the 64 bit version.

I've moved Thunderbird several times with no problem transferring saved emails but I am now stymied. For years, I saved them in Documents/Thunderbird for easy backup with SyncToy. I am finally transitioning from laptop running Windows 7 to another laptop running Windows 10. The Windows 10 laptop previously had a hard drive failure and since it was mostly used for web browsing at that time, we replaced it with a small 128 GB drive so I store all files on external drive.

First issue: last May I set up fresh Thunderbird folder, renaming the bulky previous folder and didn't find out until last week that both folders stopped saving to the Thunderbird folder 5/22/2022, almost a year ago. Today is 5/08/2023.

Resulting in related issue on Windows 10 laptop: When I started dragging new emails into local folders, I found that no Local Folder has a date more recent than 5/22/2022. Went back to Windows 7 laptop and all the recently saved emails are in Local Folders.

When checking storage, Windows 7 showed as being in C:\Users\Name\AppData\Thunderbird\Roaming\Profiles\ default I'm guessing it was inadvertently changed. So I made new folder syncing the AppData folder with the Documents/Thunderbird folder and copied it to the Windows 10 AppData Thunderbird folder, then set it as the local storage folder. STILL have no recently saved emails in Local Folders. I went back and followed the instructions on this link as well: https://support.mozilla.org/en-US/kb/moving-thunderbird-data-to-a-new-computer

I've synced and copied several sets of folders to no avail. I KNOW the emails exist on the Windows 7 laptop but I cannot find where or how to save or transfer emails from May 2022 to May 2023. What am I missing?

One thing I can't quite understand is that Account Settings\ Copies & Folders archives options shows Local Folders on drop down list also showing archives on the 3 email accounts I download into Thunderbird but it will NOT let me choose Local Folders. None are grayed out but the Local option is simply not allowed. This is true on both laptops.

Thanks in advance for any help in something that is normally so easy. Anne J

Can i make a copy Mozilla Firefox folder to another device. I have upgraded to new operating system and just copy the Firefox folder file from latest windows to newest windows. Thank you.

Running macOS 13.3.1

Just upgrade to Thunderbird 102.10.1 from Thunderbird 102.10.0 TB will now only part open - keeps getting stuck. I have a couple of 365 accounts in it. Downloaded Thunderbird 102.10.0 and copied over to try and revert but still the same issue.

Folder pane opens but not preview pane and then it locks up - have to force quit.

Any ideas? thanks Carl

Is it possible to run one instance of Thunderbird on a single PC and connect to two different POP servers concurrently please?

Our ISP is dropping web hosting and we have one email address that uses the hosted server address (eg neddie@goonshow.com.au) and the other the address of the host ISP (seagoon@isp.com.au). We'd like to maintain both addresses as they've been in use for a long time but have to move the web site & it's address to a new host. (we need POP because my wife needs to keep all her emails for at least ten years to meet her professional body's requirements).

Searching online gets all sorts of conflicting answers so I hope the community can provide a definitive answer. Thanks, mike

I want to import an OPML file with RSS feeds into Thunderbird. However, the option to import feeds is not shown under Tools -> Import as your site says it should be (see the screenshot). There also is no Import option shown when I select the RSS account. I am using Thunderbird 102 on Windows 11.

How do I get T'bird to automatically transfer emails from a particular sender to a folder I have created. I've been dragging and dropping these emails and would like them to move them automatically. Thanks for your help.

Purchased a new laptop to replace an aging desktop. Pulled harddrive out of desktop, attached as an external drive (F:) to the laptop. Mistakenly (apparently) thought I could just run TB from there. Went to F:, tried opening TB. It popped up the Create Account box. Closed that. Opened TB on the laptop (C:). Created account there. It downloaded new email, but I had no old email. So I tried moving the profile from F: to C:. Profile name is now there, but I still have none of my old info. No old mail, folders, etc.

Am I screwed here? Did just opening TB on the F: drive overwrite my original profile?

Any help will be greatly appreciated!

DaveZ.

Hello,

On my different installs of Tbird (3 computers, all using Tb 102), it has become impossible to install any plugin, either from Tbird site or from a previously downloaded file. Cannot say when this started, since I very infrequently install plugins on TBird.

Previously installed plugins work ok and can be updated.

Whenever I try to install a plugin, I get to the permission window (Install XXX ? This extension will have permission to such and such). Clicking on the Accept or Cancel button has no visible effect, the window stays there, but the error console displays this message :

PopupNotifications._onButtonEvent: Button click happened before the window was focused

Any idea on how to solve this problem ?

Gentoo user, Awesome window manager. Everything as close to up to date as possible.

Thanks.