Thunderbird Support Forum

Hi Forum Folke,

Wish I could tell you which version of Tbird I was running, but in switching OS's from Windows to Linux, that information got lost. It updated regularly, so it couldn't have been too far down the ladder from the most recent.

How can I save my address book and especially my email filters, without using the "export" tool? I just did that to try to make the migration easier... exported all settings and data, and when I went to restore it, the !^*%%$#@ zip file was corrupt and couldn't be opened. Everything... gone. Just great. First time I trusted the 'export' tool, and I got shafted. I managed to find an old copy of my address book (don't remember how I saved it) and got over half of them back... but I had over 300 message filters that deleted spam emails before I ever saw them, and the thought of having to go through all that again is really depressing, and irritating.

I don't want to have to go through this nonsense again; how can I export my address book and email filters as a file that I can save and hopefully retrieve at a future date?

Very much appreciated... now back to rebuilding those email filters to kill the 1000-plus apam emails in my inbox (after nuking windows and installing Linux as my OS of choice.)

Hello,

I hope this is the right place to post about this issue.

Just installed Thunderbird Beta 112.0b3 (64-bit) a couple of days ago, getting the feel of this one and doing OK, but found an issue.

Buttons (screenshot supplied) are not working (not taking me anywhere) except for the calendar one, which works OK

Any feedback or instructions to correct this would be appreciated.

Regards, Jay

I tried posting a thread but unfortunately I didn't got any traction. Maybe I've explained myself in a not so clear way? I'm going to try again, hoping to getting better luck this time around. Here it goes.

Big profile backup is out of control when restored. I'm on OSX.

Backup is a normal zip file of the profile folder, created on the same machine.

I know in theory, I should just create a new profile, quit TB, and then replace the contents of the newly created profile with my backup's contents. Next time I start it up, I should see my profiles' content.

However, that doesn't happen. And this is what I've seen after several dozen (?) times attempting it:

[list] [*] the first time starting after the restore, it takes a while to start. Then I'm shown a series INBOXes named with '-n' at the end, for an arbitrary (?) number of n. Such as 'INBOX', 'INBOX-1', ..., 'INBOX-25', some 3 to 5, others 40 or 50.

The last, according to this numbering, appears to be the one that contains the actual Inbox with messages. This happens in almost all accounts in the profile (about two thirds). I can also see several 'INBOX-n.msf' files (1kb) in the filesystem, with one corresponding final 'INBOX-n' file. This, as one could guess at this point, was not part of the original backup.

[*] after restarting TB, it takes even longer, and I lose access to all other folders. Everything below the account name disappears, except for the 'INBOX' that remains listed as a folder in the left pane, and when clicked on, shows no messages, none. For every account.

[*] every subsequent restart is then very quick, and I don't get access to the folders anymore. Even the maimed access the first time around seems now to be gone. There are only the empty INBOX folders, again and again./list

Profile folder size goes from ~24GB to ~16GB throughout this, though in TB's folder pane, it looks as empty as it could be.

I've repeated this dozens of times, with two different profiles which lead to the same result.

I might have tried a restore once on Windows machine to test it out, a long time ago, which I think went smoothly. So I can't vouch for it now, but I'd guess the problem is in OSX. Which is a problem, because it's what I'm using.

Am I doing something wrong? Does it have anything to do with permissions? What can I do to get this restore working? Anyone experienced the same on OSX?

I feel silly going through the trouble of backing up weekly, don't feel safe at all by failing to restore these backups. When I need the backup, I don't think I'm going to have one. I've had a few scares, and one of these days, it's bound to happen.

Below are the pictures when I restore this backup in OSX, in the first run it shows a corrupted folder structure, and from then on I have no access to the emails anymore.

Would appreciate any help with this long running issue.

Here's the pictures of the situation:

[b]First Run:/b

[img]https://preview.redd.it/jqs03d7fdcna1.png?width=324&format=png&auto=webp&v=enabled&s=ddc6a11b9da6d0413b8a81921bb3e618879b5f73/img

[b]Second Run:/b

[img]https://preview.redd.it/mvqtvi5hdcna1.png?width=369&format=png&auto=webp&v=enabled&s=f44319dd7f06fa25df4a5cb3d931e103f59b2eeb/img

In Thunderbird (v. 102.9.0), I have all folders set to the same column structure. I have used the add-on XNote++ for a long time and it used to work fine. Now, however, when I open Thunderbird or even activate the window after coming out of "sleep" mode, either (1) the XNote++ column is moved from the extreme right of the window (where I want it) to the extreme left; or (2) the column disappears altogether. This happens only for the first folder that is active. If I switch to another folder, the columns are correct. So each time I have to go through the process of copying another folder's column structure to the corrupted folder.

I don't know whether this is a result of a new release of Thunderbird or some change in XNote++, but it didn't used to act this way. Any suggestions?

I have struggled all day today to get into my T'bird email account linked to gmail which has been working fine previously.

T Bird keeps asking for my master password. I don't know that information. To clear/reset he password requires that one knows the current password. I am also told to paset'chrome://pippki/content/resetpassword.xul' into the error console but this has no reaction.

How do I definitively eliminate my master password without knowing my current master password?

When I CANCEL the entering of a password in T'bird, Google pops up and send me a nice 6 digit code that also results nothing happening.

Please help, I do not want to waste another day on this. Thanks.

How can I import my intact profile that TB lost if the import dialog doesn't show the hidden /home/linux/.thunderbird folder ? My Nemo is set to & shows it, but I see no way to make that happen in TB running on Linux Mint 20.3 to do the import. Am I missing something ?

I get emails via Thunderbird on both my iphone and laptop. Deleting from one does not delete on the other. So I have to go through emails twice deleting the same ones. What control am I missing?

I get my emails on both mobile and laptop. But if I delete on one it doesn't delete on the other (I have to delete same emails on devices separately). What setting have I got wrong? Paul

Recently Thunderbird has had to compact INBOX every time I delete even one email. This is a real nuissance. I didn't used to do that and rarely did it tell me it needed to do that. Now I made the mistake of letting it compact without permission. A REAL NIGHTMARE!!! PLEASE HELP

I have a Mac running Ventura 13.2.1 I use Thunderbird 102.9.0. When I try to retrieve mail, it takes over a minute. The bottom of the screen says "Host contacted Sending Login Information".

I am running no anti virus programs and have none on my computer

I have successfully used thunderbird for years, but cannot add my gmail account. I read the google and TB docs. I have tried this several times. I must be doing something wrong, but not clear to me…

First, I did gmail steps:

1) log into gmail using gmail.com email address and gmail password 2) click on Setting “gear” in upper right 3) click on “see all settings” 4) click on “forwarding and pop/imap” tab 5) verify that “enable imap” is checked. Says “status: imap is enabled”

Then, I did thunderbird steps:

6) clear error log. click File / New / Existing Mail Account 7) enter 3 items: my name, full gmail.com email address, and gmail password 8) check “remember password” 9) click “continue” 10) TB says “configuration found in mozilla isp database” 11) IMAP option already checked 12) click blue “done” button

Then, there were some google popups:

13) in google popup, gmail address already entered, clicked “next” 14) next popup, enter same gmail password from step 1, click “sign in” 15) receive phone call for google 2-step verification and enter code 16) next popup says “mozilla thunderbird email wants to access …” 17) popup has 3 items: email, contacts, and calendar. click “allow”

Finally, back at thunderbird, it says in a yellow box: “Unable to log in at server. Probably wrong configuration, username, or password”. So fails to work.

I accessed settings / privacy / passwords / saved passwords. The list is empty. "Use a primary password" is not checked.

In case helpful, here are the messages in the error console resulting from one attempt (steps 1 to 17), with my gmail address blanked out:

XHRGEThttps://gmail.com/.well-known/autoconfig/mail/config-v1.1.xml?emailaddress=my_gmail_name@gmail.com [HTTP/2 404 Not Found 238ms] XHRPOSThttps://my_gmail_name@gmail.com:hhYY6789AA@gmail.com/autodiscover/autodiscover.xml [HTTP/2 404 Not Found 245ms] XHRGEThttps://gmail.com/.well-known/autoconfig/mail/config-v1.1.xml?emailaddress=my_gmail_name@gmail.com [HTTP/2 404 Not Found 208ms] XHRGEThttps://autoconfig.thunderbird.net/v1.1/l.google.com [HTTP/3 404 Not Found 91ms]

NS_ERROR_FAILURE: Couldn't decrypt string crypto-SDR.js:200 NS_ERROR_NOT_IMPLEMENTED: Component returned failure code: 0x80004001 (NS_ERROR_NOT_IMPLEMENTED) [nsIRequest.name] 3 OAuth2.jsm:170 NS_ERROR_NOT_IMPLEMENTED: Component returned failure code: 0x80004001 (NS_ERROR_NOT_IMPLEMENTED) [nsIRequest.name] 2 OAuth2.jsm:170 Some cookies are misusing the recommended “SameSite“ attribute 10 NS_ERROR_NOT_IMPLEMENTED: Component returned failure code: 0x80004001 (NS_ERROR_NOT_IMPLEMENTED) [nsIRequest.name] OAuth2.jsm:170 Not showing popup notification password with the message Save login for google.com? browserRequest.js:12:13 NS_ERROR_NOT_IMPLEMENTED: Component returned failure code: 0x80004001 (NS_ERROR_NOT_IMPLEMENTED) [nsIRequest.name] OAuth2.jsm:170 NS_ERROR_NOT_IMPLEMENTED: Component returned failure code: 0x80004001 (NS_ERROR_NOT_IMPLEMENTED) [nsIRequest.name] OAuth2.jsm:170 NS_ERROR_NOT_IMPLEMENTED: Component returned failure code: 0x80004001 (NS_ERROR_NOT_IMPLEMENTED) [nsIRequest.name] OAuth2.jsm:170 NS_ERROR_NOT_IMPLEMENTED: Component returned failure code: 0x80004001 (NS_ERROR_NOT_IMPLEMENTED) [nsIRequest.name] 2 OAuth2.jsm:170 NS_ERROR_NOT_IMPLEMENTED: Component returned failure code: 0x80004001 (NS_ERROR_NOT_IMPLEMENTED) [nsIRequest.name] 2 OAuth2.jsm:170 NS_ERROR_NOT_IMPLEMENTED: Component returned failure code: 0x80004001 (NS_ERROR_NOT_IMPLEMENTED) [nsIRequest.name] 3 OAuth2.jsm:170 NS_ERROR_NOT_IMPLEMENTED: Component returned failure code: 0x80004001 (NS_ERROR_NOT_IMPLEMENTED) [nsIRequest.name] OAuth2.jsm:170 NS_ERROR_NOT_IMPLEMENTED: Component returned failure code: 0x80004001 (NS_ERROR_NOT_IMPLEMENTED) [nsIRequest.name] OAuth2.jsm:170 Loading failed for the <script> with source “chrome://global/content/netError.js”. neterror:128:4 NS_ERROR_ABORT: User canceled primary password entry 3 crypto-SDR.js:90

Any suggestions appreciated. If other diagnostic information I might send, let me know. Thanks

I have different attachments to send to multiple recipients (200 of them..). I want to use Mail Merge of course to do this. I've added two screen captures showing how my csv file was built and how I tried to send my msgs in Thunderbird. I suspect that my data path defined in my csv file is wrong. Be aware that I'm working on a MacBook Pro. I can't see what I'm doing wrong. Thanks in advance.

When I receive calendar invites from other users, generally on Outlook, they appear in the body of the email. This means I have no means of saving them as .ics file to import into my Google calendar and have to create my own entry, often losing important information. I therefore have to resort to logging onto my bt email account on the browser where I can get the file in its correct .ics format and save it from there to import to Google.

How do I fix this and get the invite to appear in Thunderbird email as an attachment?

Running the netstat -b (or -abf) command as admin in the cmd.exe shows that Thunderbird has incoming and outgoing established port connexions to freewebarcade.com in the range port 54000-59999. This is odd. Is it a feature of Mozilla? I doubt. If not, how can such a hook be put in place? What would you suggest to get rid of the issue? Thanks

Still having the message-grouping issue: https://support.mozilla.org/en-US/questions/1385113

The dirty workaround worked for some weeks but now again Thunderbird has this really annoying behavior. This makes Thunderbird even more annoying than Outlook.

Any progress on this? Will the setting be permanently saved in the future? And will it be easy accessible in the menu? Any chance this can be disabled by default? Looks like only 3 people in the whole world use this...and 8 billion people have to deal with this trouble.

I run Thunderbird on 7 machines - both on linux and Windows...and this behavior really made it unusable. I really got into trouble since I didn't find messages through this behavior. Even I've overseen messages through this behavior. And when searching older messages, you can't sort them by date properly, since it's no straight timeline anymore... I really can't understand why this ever happened to Thunderbird, which was one (probably THE) best mailclients for more than 15 years now. But so its nearly completly useless and wastes time (and energy) every time for millions of users :(

T'bird & Firfox, Win 11 OS. Prob: one weekly formatted newsletter has for over one month come in as an unformatted monster para. Comes in on two other Win OS computers formatted correctly; also correctly formatted on Apple OS. Did Come in on Gogle/Android OS. Have uninstal/reinst F'bd not fixed. What is possible issue? Thank you.

When sending a message in Thunderbird (from my desktop), apparently I can only send one CC and one BCC. The little icons for those (to the right of the "From" line" disappear once I use them one time. This didn't used to be the case. I could send as many of either of these types of copies as I needed.

I'm trying to migrate a 45 GB profile to a new computer the usual way: I have copied the profile folder, started Thunderbird Profile Manager, created a new profile assigning this folder as the profile folder. I'm working in offline mode. The old PC runs on Windows, the new on Debian Linux.

All of the email addresses show up, but NONE of the emails are displayed. The folders appear as empty. Interestingly enough, I can search among the emails though using Ctrl-K: upon entering a keyword, emails containing it are found and enlisted, however, I cannot read the full email: clicking on them leads to an error message saying email cannot be loaded since I'm working offline. Ctrl-Shift-K does not work.

I have tried the same process on a different PC running on Windows: here at least some of the emails are displayed, but not all of them, although I have followed exactly the same procedure as before, as described above.

I'm out of ideas. What could be the problem?

Apparently last Thunderbird or Windows 10 update added a second duplicate sent file folder.

How do I remove it?

I saved info as an rtf file with images pasted into it. Can not paste in or attach here.