Thunderbird Support Forum

I have used Juno for one of my email accounts since it was first introduced in the 1990s. More recently, I have learned to use Juno's POP and SMTP servers, however in recent years some issue developed between Juno and Mozilla/Thunderbird, wherein TB will not place a message sent through Juno in the Sent or Drafts folder (as applicable) on the Juno server(s), forcing TB to use separate local folders instead. For incoming mail, I use server pop.juno.com on port 995 with SSL/TLS security and encrypted-password authentication. For outgoing mail, I use server smtp.juno.com on port 465. Every time I send mail, the following messages appear: There is not enough disk space to download new messages. Try deleting old mail, emptying the Trash folder, and compacting your mail folders, and then try again. which is inaccurate, given I have a considerable-sized hard drive (500 GB), plus multiple USB drives with much more space... then comes: Your message was sent but a copy was not placed in your sent folder (Sent) due to network or file access errors. You can retry or save the message locally to Local Folders/Sent-bob.in.jersey@juno.com. with the choice of buttons Retry, Save, or Don't Save. Please do something about this, or tell me what I need to do to ensure that the messages go to where they're supposed to go. Thanks.

So gmail is doing what it does best by blocking users who don't routinely sign in on their site. Right now I have lost access to 6 emails I use pretty much daily.

Does TB have any plans on tweeking the program so when someone using TB and has gmail accounts will actually be recognized by gmail as a legit sign-in? One would think gmail's system would treat a sign-in by TB the same as it does physically being on gmails site to sign-in...right? Apparently not.

Also, after the last update, TB is not handling gmail folders very well. I have to wait to see what I deleted, saved, etc..compared to before. It looks like TB is signing into gmail for each and every process instead of the one time per account? Why? This might explain why gmail keeps telling me "You have attempted to sign into your account too many times...please come back later" This is after one attempt to physically sign-in on each of these 6 accounts. Now they blocked sign-ins to all of them thinking I'm a hacker.

I'm not complaining, just trying to understand.

I'm on version 115.5.1, Windows 10. One of my small pet dogs was in my lap, resting its head near my keyboard. I was in Thunderbird, reading a message, when all of a sudden all of my messages in INBOX were suddenly deleted. I thought maybe exiting Thunderbird might bring them back. BAD IDEA!! Since I have empty Trash Bin on EXIT checked. Unfortunately that worked just fine.

I have a laptop that also is setup with the same IMAP accounts. I disabled the Internet connection on that computer, and the emails are still there as long as I don't connect to the internet. I tried copying all the files in the profile from the laptop to the desktop, but as soon as I launch Thunderbird, it sees that the inbox is empty, and removes (or basically updates) that inbox.

I tried export/import (export msgs from laptop, import to desktop) but maybe I don't fully understand the import process, because that doesn't seem to work for me.

One other option might be to make that account OFFLINE (so it doesn't connect anymore) change the name of that email account, and recreate the account.

I'm open to suggestions - there are 240 msgs in that INBOX that I need to keep for reference. (And I will no longer keep msgs in the INBOX, I'll move them to new folders!!)

I don't recall this being an issue before but now with Thunderbird when deleting multiple messages, TB freezes with the "not responding" message. The more messages, the longer the delay.

By using Shift Delete, and bypassing the trash folder it is instantaneous. Other than that, is there any other solution?

Thanks

I am trying to filter out what I call porn spam (identical emails claiming my computer has been hacked and the hacker has secretly videoed me watching porn).

• The emails have identical headers "YOUR DEVICE AND EMAIL HAS BEEN COMPROMISED CHECK THIS MESSAGE NOW!"
• My filter selects Subject contains "YOUR DEVICE AND EMAIL "
• It is the first filter in the list;
• The box "Run before junk classification is checked.
• The action is delete email.

The filter does not work. The messages still clog up my junk folder, often 30 or more a day. If I go to Tools/Message filters, highlight the filter, and run it on my Junk folder it works. Can anyone offer any help I am running TB 115.5.1 (64-bit) under Win 10. Thanks.

I tried to update Mozilla Thunderbird to 115.5.0. Now I can not receive emails on my computer. The message I received said, Error: Platform version 115.4.0 is not compatible with version 115.5.0. How do I "return" to 115.4.0 so I can have access to emails on my computer? I can receive emails on my cell phone. Thank you.

I use TB daily on my PC .. yesterday all fine. Today W10 booted OK, I started TB and it opens with a page asking me to create an account ..... seems to have no details of my inboxes, accounts or filed mail

Rebooted PC - restarted TB ... same again

I checked on my iPad and all 3 accounts still working so it is limited to TB on my PC

Seems to have lost my profile(s) How do I recover ?

I only get 2 tabs ... blank Inbox and 2nd tab to set up email address (pics attached)

Running Thunderbird 115.5.1 (64-bit) on MacOS Sonoma 14.1.2 (both are the latest).

After the Thunderbird auto-update, all email accounts show the correct number of emails, all email accounts are listed, but they do not appear in the viewing pane: it is as if I have no email! Old emails that had open tabs still show, just the main Inbox tab is blank: it is still a tab, but no name in it and is blank.

Went through all the threads I could find on this looking for a solution. Right click on the account does not do anything, and menus do not show Preferences. No filters are enabled. Rebooted, no improvement. Went through every menu item in the pulldowns: most are greyed out.

For two days I have been blocked by SPAMHAUS in sending emails. Hours spent online with both SPAMHAUS and my ISP have narrowed the problem to Thunderbird. I was using version 115.4.1 but uninstalled it and downloaded 115.5.1 but the problem persists. I may have to dump Thunderbird and find a new mail app.

I have a (now probably unsupported) user.js file and recently upgraded.

Realized that the only thing that reset between versions was "view > layout", I like the "classic view".

I manually changed it, but to make it permanent, could you point which config option I can set for that?

Thanks!

Still waiting for help with my annoying thunderbird problem. Once you help me solve it, my donations will begin. The browser link in my incoming email stopped working about 3 months ago. I have to right click on the link, start my browser manually and paste the link. I've tried it with Firefox, Edge and Chrome (preferred) and none of them work.

When typing a message in Thunderbird and I enter an incorrect word, Thunderbird annotates the word with an underscore. If I then right-click on the misspelled word, Thunderbird opens a menu that starts with a list of alternatives, followed by some other options (e.g., 'Add to Dictionary", etc) which I can select.

For most of my spelling problems, the list of alternatives is quite appropriate, but one in particular is totally wrong! I often will enter 'eth' rather than 'the', but the list of alternatives consists of

• et
• eh
• etch
• meth
• Seth

Only when you actually call up spell check will you find 'the' listed, below at least one MORE proper name!

How can this default list of alternatives be modified so that meaningful values are listed and not some proper names likely not even very common today?

(BTW, this is apparently a function of global spell check, not just Thunderbird, but TBird and Firefox is where I commonly encounter it.) Thanks.

Regards,

Bill Lee

Hello Thunderbird and community

I have a fairly modern Windows 10 desktop computer that has never had any trouble opening up Thunderbird but all of a sudden it's crashing all the time .

The box that comes up in the middle of my screen says Mozilla Crash Reporter. We're sorry Thunderbird had a problem and crashed. We'll try to restore your tabs and windows when it restarts. to help us diagnose and fix the problem you can send us a crash report...then it has a couple of boxes. your crash report will be submitted before you quit or restart... then it has a box restart Thunderbird and another box quit Thunderbird

I hope you can get this sorted out and soon as I rely on this program to work every day

Please respond and let me know what's going on.

Yours sincerely

Rob mackerras

I've been through all related articles in this forum to try to resolve this issue, as the popup keeps popping up.

This is what I've checked and did; 1- Checked Outgoing server (SMTP) settings - No trace of account there. 2- Produced a 'Troubleshooting Information" report; Nothing under 'Mail and News Accounts' 3- I've deleted my Calendar and made a new one. 4- Got HostGator on the phone and they confirm that my account is close and files deleted.

And it is still not resolved. Anyone knows how to resolve this issue ? Thanks

I am loving Thunderbird and are using it for many many years now, but one thing always annoyed me and decided to ask support here.

So, when Thunderbird is open in de background, and a window explorer is open in the foreground and I want to send a file, I click on the file with right mouse button, select send to > mail recipient, the new mail windows opens, but it is always in the back ground and does not pop up on the foreground.

replicate: 1. open thunderbird, and minimize (or let it open) 2. go to explorer 3. click on a file with RMB and send to mail recipient 4. the new mail opens in the back ground and you have to manually go the windows.

From a user friendly point of view, I would expect that window to be on top of all other windows.

thank you