Update your sign-in technology before September 16th, 2024 to maintain email access.

Is Mozilla working on the below email I have received from Microsoft? "The safety and security of your information is top priority for Microsoft. To help keep your accoun… (read more)

Is Mozilla working on the below email I have received from Microsoft? "The safety and security of your information is top priority for Microsoft. To help keep your account secure, Microsoft will no longer support the use of third-party email and calendar apps which ask you to sign in with only your Microsoft Account username and password. To keep you safe you will need to use a mail or calendar app which supports Microsoft’s modern authentication methods. If you do not act, your third-party email apps will no longer be able to access your Outlook.com, Hotmail or Live.com email address on September 16th.


What do you need to do?

If you are receiving this email, you are currently using an email or calendar app that uses a less secure authentication method to connect to your Outlook.com email account. You will need to upgrade your third-party mail and calendar app to a version which supports modern authentication methods.

Microsoft provides free versions of Outlook for your PC, Mac, iOS, and Android devices which can be easily downloaded and connect to your email account. Using an updated version of an Outlook application will ensure you are connecting in the most secure way.

How can you set up your Gmail, Apple Mail, or other third-party mail application?

Various non-Microsoft applications will have their own steps for connecting to your Outlook.com email account using modern authentication methods. See our help article - Modern Authentication Methods now needed to continue syncing Outlook Email in non-Microsoft email apps. However, you may need to contact the creators of those applications to provide you with instructions. In many cases, simply removing and re-adding your account with the latest version of that application will configure it to use modern authentication methods.

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Asked by jackbarry 2 days ago

Last reply by jackbarry 42 seconds ago

Contacts

I have my main Gmail account on 2 Laptops. On my Browser (Firefox) it shows I have 124 contacts. Laptop Asus 2 shows 144 Contacts. Laptop Asus 1 shows 136. Tried to synch… (read more)

I have my main Gmail account on 2 Laptops. On my Browser (Firefox) it shows I have 124 contacts. Laptop Asus 2 shows 144 Contacts. Laptop Asus 1 shows 136. Tried to synchronise but stayed the same.

Asked by George Brown 33 minutes ago

Thunderbird will not work.

I changed my password on MY BT. Having done so, Thunderbird will not work. I have had to change my Mozilla password to get onto this page. Please help me get Thunderbird… (read more)

I changed my password on MY BT. Having done so, Thunderbird will not work. I have had to change my Mozilla password to get onto this page. Please help me get Thunderbird to work.

Asked by ann.jessop 1 hour ago

Update downgraded?? Please help

I am running Thunderbird Flatpak from Flathub on Linux Fedora. I just checked for updates in Software app. I noticed a few, plus system updates so ran them. I remember … (read more)

I am running Thunderbird Flatpak from Flathub on Linux Fedora.

I just checked for updates in Software app. I noticed a few, plus system updates so ran them. I remember seeing Thunderbird reported something weird like ‘v128 [arrowright] v115’. I am making that up but I remember two numbers and the left hand one was a higher number than right hand one.

I thought it was odd but carried on, assuming Software updates never go backwards so it must be some weird anomaly. After rebooting, after updates done, I now get an error/warning when I open Thunderbird…

Screenshot - https://ibb.co/Lgg2hb9

I’m now confused and worried I screwed up my Thunderbird, in which is 20 years of email. Hoping someone can allay my fears and perhaps advise what I should do? thanks

Asked by mozilla516 2 days ago

Last reply by mozilla516 2 hours ago

Can only receive, not send Office365

I added an new Office365 account into Thunderbird alongside my gmail. I have asked the organisation admin to enable 2FA/MFA. Settings were automatically detected by Thu… (read more)

I added an new Office365 account into Thunderbird alongside my gmail. I have asked the organisation admin to enable 2FA/MFA.

Settings were automatically detected by Thunderbird and account added through MFA. Downloading of alla messages and folders were no problem.

But I'm unable to send email through the smtp-server (TB added smtp.office365.com). "Login with username xxxx failed" (it is correct username)

"Unable to authenticate to Outgoing server (SMTP) smtp.office365.com. Please check the password and verify the 'Authentication method' in 'Account Settings | Outgoing server (SMTP)'."

I've manually changed to smtp-mail.outlook.com as suggested by the KB from MS.

Tried with latest release of TB and latest beta (129b3), MacOS. Tried with clean new profile. Clearing passwords and cookies.

Asked by xtrem123 3 hours ago

Last reply by xtrem123 2 hours ago

How to uncheck a bunch of folders in unified folders at one time

I'm using Thunderbird version 115.12.2 on Mac Sonoma 14.5. Every once and a while, when Thunderbird crashes (unfortunately frequent, because of the numbers of folders and… (read more)

I'm using Thunderbird version 115.12.2 on Mac Sonoma 14.5. Every once and a while, when Thunderbird crashes (unfortunately frequent, because of the numbers of folders and emails), my unified folder suddenly contains *all* of my folders, rather than just the 2 inboxes from my 2 different accounts, which is what I want and what I set up when I configured unified.

When I go into properties --> "select the folders to search" it allows me to uncheck 1 folder at a time. BUT I have 1,931 folders !

Is there a way to uncheck all folders in "select the folders to search" and then I can just check inbox in each of my 2 accounts?

Asked by jcassell88 1 day ago

Last reply by jcassell88 4 hours ago

Why are the colors of the menu incredibly low contrast in a "write" window?

I use the system theme, and have for a while - but suddenly things are Real Bad I've taken a screenshot of the main window and a write-window side by side System Theme:… (read more)

I use the system theme, and have for a while - but suddenly things are Real Bad

I've taken a screenshot of the main window and a write-window side by side

System Theme:

Light Theme:

Dark Theme:

As you can hopefully see, the Dark Theme is the only one that doesn't look absolutely terrible - but why is there no contrast color on the light- and system-themes? For the system theme I guess you could blame the system theme but the light theme? What's happening there?

Asked by SRNissen 15 hours ago

Last reply by SRNissen 6 hours ago

Email not working on mobile devices after password reset at provider

During a troubleshooting episode to confirm forwarding from gmail accounts, the email password was reset by the provider Spectrum. Email works properly on a Windows desk… (read more)

During a troubleshooting episode to confirm forwarding from gmail accounts, the email password was reset by the provider Spectrum. Email works properly on a Windows desktop computer but from the time the reset was accomplished have been unable to receive emails on iPad or iPhone. Have entered the new password in mail settings but get the following message: The IMAP server is not responding. Check your network connection and that you have entered the correct information in the "Incoming Mail Server". The password and settings are correct for the mail account. Checked the password saved in settings/password for the email account and found a different password. Tried that password but same message. Am I missing something?

Asked by HawaiiEmo 1 day ago

Last reply by HawaiiEmo 8 hours ago

Thunderbird Inbox Draft Flag keeps rechecking

Thunderbird Inbox Draft Flag keeps rechecking on only one of my 3 email accounts. This problem started recently, probably after the latest update to Thunderbird, which is… (read more)

Thunderbird Inbox Draft Flag keeps rechecking on only one of my 3 email accounts. This problem started recently, probably after the latest update to Thunderbird, which is now 115.12.2 x64 on my Win 10 22H2 desktop.

I installed the add-on FolderFlags so I could see and change the flags, but after I clear the Draft flag on the one Inbox, the flag is checked again after I restart Thunderbird.

The annoyances generated from this problem are making me want to change email application.

Asked by rafisher3 16 hours ago

Last reply by rafisher3 9 hours ago

my emails are coming in but not out, Turn on SMTP authentication on reference: OB315

For no apparent reason I can receive but not send emails from yesterday. The message below tells me to check my SMTP settings. I have checked and rechecked, nothing has c… (read more)

For no apparent reason I can receive but not send emails from yesterday. The message below tells me to check my SMTP settings. I have checked and rechecked, nothing has changed, but somewhere it think it has. Any suggestions please? Regards Ilio Pieroni

Asked by Ilio Pieroni 1 day ago

Last reply by Ilio Pieroni 10 hours ago

Email folder has a .msf but no actual file, but the emails are there in TB

In anticipation of exporting a subfolder to pdf I moved and renamed it, then ended up moving it back. Not sure what happened in that process but... My 98 emails are in t… (read more)

In anticipation of exporting a subfolder to pdf I moved and renamed it, then ended up moving it back. Not sure what happened in that process but... My 98 emails are in the subfolder when I view it in TB, but when I view it in explorer there is a .msf file but no actual file with that name. Looking through, it appears some other subfolders are missing too (in some cases the file and the .msf) but all the emails are there when I view through Thunderbird. I tried repairing the folder but that didn't help, and it won't seem to compact. I deleted the foldertree.json and that didn't help.

I am looking in Users/NAME/AppData/Roaming/Thunderbird/Profiles/XXXXX/ImapMail/imap.ionos.com/FOLDER/SUBFOLDER/SUBFOLDER (this is the path with files that have today's date).

What's my next step? Thanks

Asked by qofmiwok 13 hours ago

Last reply by qofmiwok 10 hours ago

Moving Gmail to different storage folders

I am new to Thunderbird and I store my Gmail’s in different storage folders which show up in my Thunderbird menu. How do I move individual emails to different designated … (read more)

I am new to Thunderbird and I store my Gmail’s in different storage folders which show up in my Thunderbird menu. How do I move individual emails to different designated storage folders. I do not want to use dragon drop because I might want to do a number of them so how do I simply move an individual email into a storage folder

Asked by JPM g 1 day ago

Last reply by JPM g 11 hours ago

Thunderbird hangs repeatedly when opening a specific messge

Thunderbird 115.12.1 running on Windows 11 in S mode. Working fine for several months, until today my wife clicked on a particular message, then Thunderbird hung, display… (read more)

Thunderbird 115.12.1 running on Windows 11 in S mode. Working fine for several months, until today my wife clicked on a particular message, then Thunderbird hung, displaying a tab with "Loading" and the path to the inbox and message, and not responding to any user actions. Killing Thunderbird and restarting results in the same situation. Thunderbird is trying to start up where it was when it was killed. It appears that something in the message causes this problem. I have tried the following:

  • Tried to clear the startup cache, which I am able to access by bringing up the "Write new message" window. However this action starts the main Thunderbird window, which immediately hangs. Also tried starting in Troubleshooting mode, with the same result.
  • I tried to navigate to the Inbox in Explorer, hoping to delete the offending message. But under AppData/Roaming, I saw only two folders (Adobe and Microsoft), but no Thunderbird folder. I made sure to unhide hidden files in the Roaming folder, but it did not help. I also tried this as the user (me) who set up the system and is presumably more privileged but that did not help. I am not knowledgeable enough about Windows 11 security to know how to overcome this. It seems like some kind of super-hiding that only Thunderbird can get through ??

I can try deinstalling and reinstalling Thunderbird but would like to get some thoughts on this before I go that route.

Thanks

Asked by ahbodge26 1 day ago

Last reply by ahbodge26 18 hours ago

Empty Calendars

I started up my machine this morning, for Thunderbird 115.13 (I could've sworn that I had a later version last night, but updates and version numbers are Mozilla's proble… (read more)

I started up my machine this morning, for Thunderbird 115.13 (I could've sworn that I had a later version last night, but updates and version numbers are Mozilla's problem, not mine) tells me that I can no longer use my profile with this fancy new version and need to create another one. After fuming about that idiocy for a while, I canceled the process and imported everything from my old profile.

It fouled up mightily on the passwords, but I got past that obstacle course.

Now, I see that my "Today Pane" is empty. Looking at the calendar, I see why: Thunderbird apparently pretended to import three calendars, but skipped all but two old events. I can create more empty calendars, but that is incredibly unhelpful. One calendar is local. One is an online ICS file published by an organization. And the third (the one that had two events picked up) is subscribed to an OwnCloud account's calendar, and may have worked. The first is obviously the most important, since I'd rather not spend time working out the database schema so that I can manually input every single event and appointment.

What hoops do I need to jump through to refill my calendar? I'm running on Pop!_OS 22.04 LTS, with the Thunderbird Flatpak (commit c2e09fc595198cf5c467ddad1fab56c0be512758584e16c3b933f2410968306a according to the command-line, if that gives any clues) installed. And again, I feel like that setup used a significantly later version of Thunderbird recently, so figuring out how to undo Flatpak's decision to downgrade would also presumably solve the problem.

Asked by John Colagioia 1 day ago

Last reply by John Colagioia 18 hours ago

In Thunderbird 128.0esr (64-bit), my menu bar shows as a blank gray strip!

Running Thunderbird 128.0esr (64-bit), in a flatpack installation on Pop!OS (Ubuntu-derived), the menu bar shows as a blank gray strip if the Thunderbird window is active… (read more)

Running Thunderbird 128.0esr (64-bit), in a flatpack installation on Pop!OS (Ubuntu-derived), the menu bar shows as a blank gray strip if the Thunderbird window is active. It shows normal, however, if the Thunderbird window is not active.

The same is true for any composition window I open.

The attached picture shows the blank gray menu bar, just below the toolbar.

Asked by JHHL 19 hours ago

AUtomatically send message to folder when I star them

I want emails that I mark as important "starred" to automatically go to a separate folder when I star them. This would preclude the need to do it manually every time I s… (read more)

I want emails that I mark as important "starred" to automatically go to a separate folder when I star them. This would preclude the need to do it manually every time I star something.

Can I do this with filters or some other way? If so, how do I do this?

Thanks!

Asked by sguzik2 1 day ago

Last reply by sguzik2 21 hours ago