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  • Archived

Why is there no Chinese language pack?

I hope to use the international version of Firefox browser, which can provide me with an offline language pack for Chinese when using automatic translation. Currently, Ch… (read more)

I hope to use the international version of Firefox browser, which can provide me with an offline language pack for Chinese when using automatic translation. Currently, Chinese translation is not supported, and there is no Chinese language pack available among the offline language packs that can be added.

Asked by 蓝雨星辰 8 months ago

Last reply by Kiki 7 months ago

  • Solved
  • Archived

No Synchronise Option on Android

Mozilla article says go to the three dot option and tap 'Synchronise and save data..' Afraid there's no sign of such an option. Firefox on Android always opens on a priv… (read more)

Mozilla article says go to the three dot option and tap 'Synchronise and save data..' Afraid there's no sign of such an option.

Firefox on Android always opens on a private tab.

Thanks

Asked by sra97 7 months ago

Answered by Paul 7 months ago

  • Archived

No "Sync and Save data" button

Trying to sync my samsung to my windows PC and there is no "sync and save data" button. I went to my account and to sync settings and then pressed "sync now", but still n… (read more)

Trying to sync my samsung to my windows PC and there is no "sync and save data" button. I went to my account and to sync settings and then pressed "sync now", but still nothing happened

Asked by whiterose1858 8 months ago

Last reply by whiterose1858 8 months ago

  • Archived

FireFox for Android 138.0.4: slow resolving of site names or something

I don't know from which version of FF it started exactly, but recently loading of websites starts after huge pause or fails at all, the same is with elements of web pages… (read more)

I don't know from which version of FF it started exactly, but recently loading of websites starts after huge pause or fails at all, the same is with elements of web pages if those are located on different domain. This is only FF problem, other browsers load pages instantly. I have tried to delete cache, data and FF completely and reinstall anew, it doesn't help. I can only guess what causes it, probably some DNS connection issues.

Asked by WhatIfItsNotMe 8 months ago

Last reply by WhatIfItsNotMe 8 months ago

  • Archived

unable to sign on

I am attempting to sign in using my new phone. I am accurately using the authorization code using the 3 codes you have sent. When signing in to this support, however,it s… (read more)

I am attempting to sign in using my new phone. I am accurately using the authorization code using the 3 codes you have sent. When signing in to this support, however,it succeeded. Have I also authorized this phone now?

Asked by BjJb 8 months ago

Last reply by jscher2000 - Support Volunteer 8 months ago

  • Archived

exporting data from Pocket

I having trouble understanding all this. Where do I export all my Pocket data to? I have received a response saying there is no acct for me with Mozilla? Confused.... I u… (read more)

I having trouble understanding all this. Where do I export all my Pocket data to? I have received a response saying there is no acct for me with Mozilla? Confused.... I used Google sign in option

Asked by Jeanie Russell 8 months ago

Last reply by Guy Finney 8 months ago

  • Archived

Bookmarks rearranged following latest update

Firefox mobile version 138 on Samsung Galaxy A14 5G For years I've had my bookmarks arranged in a specific order. The day after the most recent Firefox update I discove… (read more)

Firefox mobile version 138 on Samsung Galaxy A14 5G

For years I've had my bookmarks arranged in a specific order. The day after the most recent Firefox update I discovered that my bookmarks have somehow been rearranged in alphabetical order.

What caused this to happen and how do I prevent it from happening again?

Asked by Franco 8 months ago

Last reply by Kiki 8 months ago

  • Archived

Android from Google

Recently I had reload Firefox on my phone. There is now button on the top right from Google asking me give them permission to use my mic, camera, etc. Considering Moz:lla… (read more)

Recently I had reload Firefox on my phone. There is now button on the top right from Google asking me give them permission to use my mic, camera, etc. Considering Moz:lla's priority is privacy, why is Google allowed to do this?

Kind Regards TC

Asked by cornford.t 8 months ago

Last reply by Paul 8 months ago

  • Archived

Can’t log into my Firefox account

Account temporarily locked Message: Hello, my Firefox account appears to be temporarily locked after too many login attempts. Can you please assist me in unlocking it? … (read more)

Account temporarily locked Message: Hello, my Firefox account appears to be temporarily locked after too many login attempts. Can you please assist me in unlocking it?

Asked by Mohammadsaboorsofizada 8 months ago

Last reply by Paul 8 months ago