Firefox Support Forum

A few days ago links in messages stopped working in Outlook (Microsoft 365) on my Windows 10 Pro 64-bit PC.

Good ol' Microsoft support reset Firefox on the PC and I lost all bookmarks, history and personalized settings. Tried to copy data from Old Firefox Data file into profile on reset Firefox. Didn't work. Uninstalled and reinstalled Firefox and tried to copy data from old profile to new profile. Nada.

Only option now is to try to sync Firefox on my Mac to new install on PC. I'll still lose some bookmarks and history but it will be better than what I have now. I have a Firefox account on both devices but when I log in to Firefox on the Mac I cannot find anything pertaining to sync.

Problem one: how do I navigate to sync in Firefox for Mac. Problem two: when I bought the Mac 6 years ago I tried to sync Firefox on my PC to the new Mac. For some reason Firefox synced the empty new profile on the Mac to the old PC. I lost all bookmarks and history accumulated on the old PC! I do not want to go through that again.

I have never found anything on Mozilla that clearly explains how to control which way the sync works. Must be certain that I'm copying all the bookmarks, history, tabs etc, from the old device to the new on and not vice versa.

I was using firefox sync across multiple devices, but at some point in the past few months, i got locked out on one device due to too many wrong tries (i THINK. something went wrong anyway), and now, i am logged on on only 1 computer, and none of my passwords (even the one currently saved in my password manager, 1password) work when trying to log into other devices. using the QR scan from firefox/pair page on my ph doesn't work either. so, now i'm afraid of getting logged out from my main computer and then losing access to years worth of bookmarks & folders & plug-ins etc. unfortunately, when i went to try & add a back up email for my account, it was too late...it kept asking me to log in to do so, and my password isn't recognized anymore (or i maybe inadvertently changed w/ a typo inserted?). i was thinking about just trying to download all my bookmarks, deleting my current account, and creating a new one...but then i need the log in to delete the account. i want to keep the same email for the user name, since it's my main email.

i am at a loss as to how i can get around this impasse.

Recently I activated 2FA on Firefox. I scanned the barcode by Google authenticator, to make it my code generator.

I'm now trying to enter Firefox on my laptop. After typing my password, when I try to enter one of the generated Google Authenticator codes, I constantly get a response "Invalid code".

I had to use one of the backup codes (out of the 8), and managed to enter my account on the laptop, but none of the logins and passwords were found there (it's empty).

My first question is why does Firefox reject the codes received from Google Authenticator (do I have to cancel my 2FA and define it once again? but I did everything by the book, with GA, and it seemed fine the other day).

My second question: I finally managed to enter my account with one of the eight backup code. Why are there no passwords etc? Aren't they automatically drawn from my usual (existing) account?

The laptop runs Win 10. I installed the 2FA on my main computer, which runs Win 11.

Thank you very much in advance, Eldad

Hello dear supports i created a firefox account with my pc and i just have that on my pc not mobile and i just sync all of my info(sync now) and i would change my windows for viruses,now i reinstall firefox and singin in my acc and i dont see my pass,history,bookmarks and etc.pls help me i really need those

Hi there, my name is Damjan J, and I take care and manage my 80yo mother account registered to [edited] @gmail.com email address.

Namely I noticed that FF latest version fails to remember passwords and logins although this option is ENABLED.

We need this matter fixed ASAP for I can't physically be at the spot all the time entering numerous usernames and passcodes.

Thank you

Please reply to [removed email from public support forum] +[removed phone# from public support forum] BR damjan, belgrade, serbia, europe

Hello,

I hope this message finds you well. I am writing to request the deactivation of my Firefox account associated with the email address stelios.polkas@ticketmaster.gr.

Regrettably, I have encountered an issue with my account due to the loss of my mobile device, which contained the necessary authentication for 2FA (Two-Factor Authentication). As a result, I am currently unable to access my Firefox account or any associated services.

I kindly request your assistance in disabling the 2FA authentication on my account, allowing me to regain access. Once this has been resolved, I would like to proceed with the deletion of my Firefox account altogether.

Please let me know the necessary steps to complete this process and any additional information you may require from me.

Thank you for your prompt attention to this matter. Your assistance is greatly appreciated.

Yesterday I logged out of my friend's account on their device without selecting the "delete all data" by my mistake, and logged into my own which syncs all my bookmarks across accounts. After logging in for about 4 hours, I signed out, read long enough to select the "delete all data" checkmark, and shutdown their computer.

This evening, I have realized my account has hundreds of bookmarks unrelated to my account. After some confirmation I now know this information is from the laptop I synced from, and all this data was synced in some 5 hours.

Is there a way I can backup my sync data to the morning before this happened? And if I deleted my friends data, can they recover their bookmarks/browser info another way? (they wouldn't have synced to my data since I deleted only mine after I logged out).

Sincerely, a panicked firefox user.

DEAR SIR, I HAVE USED A SINCE TIME MOZILA, I HAVE RESET MY PC AND REINSTAL APP, AND LOGIN WITH MY ID AND SYNC IS ON..BUT CANT RETRIVE NY HISTORY ND ALL DATA..CAN I HAVE IT BACK ?

Hi. I have problem with firefox account addon. I acidenty remove it from the addon menu(that one on the right up corner in firefox) and i can't find it in addons setings. how can i add it again to addon menu?

IM ANGRY I WROTE OUT MY QUESTION AND LONG POST I TRY TO HELP BY SHARING DATA IT SAYS TRY MANUAL INPUT I CLICK THAT THEN IT TAKES ME TO A NEW TAB AND COMPLETELY DELETES MY QUESTION!!!! dONT CLICK LINK AFTER SHARE DATA!!!

SYNC DELETED MY MAIN COMPUTER NEW TAB SITE PINS BY SYNCING FROM NEW LAPTOP LOG IN. IT ALSO CHANGED ALL RECENT BOOKMARKS TO OLD BOOKMARKS FROM THE NEW LAPTOP LOG IN.

HOW TO VIEW OR RECOVER OLD NEW TAB PINNED SITES?

I WROTE OUT A BUNCH OF OTHER STUFF BUT IM NOT TYPYING IT AGAIN

Seems like when I tried logging in to my old account with a password reset, I somehow created a second account with the same email.

All my bookmarks and extension set ups seem to be gone.

Never had this issue, and have been using the same firefox account for like 5 years.

I can sync my home desktop (Windows 10), home tablet (Windows 11), and phone (Android) just fine, but I am having trouble syncing with my work desktop (Windows 10). As I can work from home, I would like to keep my bookmarks, history, etc. synced.

While at work, when I start Firefox, it says that I am running an older version of Firefox and either need to create a new profile or exit to avoid problems. So I create a new profile, then update to 117, then restart Firefox, and things are fine for a bit. Eventually though, if I exit Firefox, it will go through this cycle again the next time I start Firefox. When I check the version after starting, it says that I am on version 115, even though I already updated to 117. I went into about:profiles I saw that there were several profiles there: default, default-release, then default-release-1, 2, etc., with the most recent number being the one currently in use.

Could this be some sort of organizational setting that is preventing the update from sticking? Is 117 not 'backwards compatible' with 115, so to speak, with regards to syncing? Any way to work around this? Any insights here would be appreciated.

This is my second email to you....

I just switched to Firefox from Chrome, because Chrome was crashing all the time.

All I want to do is sync my computer, laptop, phone and Ipad's reading list. I want to be able to see an article on one device, add to the reading list, and have it on all devices.

I'm logged in under the same name on all, and it says sync is on, but the reading lists are different.

Can someone help me? My phone number is [removed phone# from public support forum], email is [removed email from public].

Thank you!

Hello,

I am in the process of trying to fully migrate to Firefox from previously using both Firefox and Chrome. I wished to remove the secondary email on my primary Firefox account so that I could create a new, separate account to use with a second Firefox installation, because I would prefer to keep all profiles separate as well as sync them across different devices.

After removing the secondary email from my account however, I am unable to use it to create a new account. I keep getting the message that I simply need to "log in", and when I try the reset password option it tells me I must use my primary email to reset my account, indicating that my emails are still linked in the system in spite of my supposed deletion of one.

I would sincerely appreciate if anyone could help me with this issue.

Thank you very much for your help, and for your continued fight for privacy online.

New to Firefox...downloaded on Iphone, and started moving articles from chrome readling list to firefox. BUT, it's not syncing on my ipad or my desktop (pc). I scanned the QR code with my phone, but it says I need to do it through the app (which I am).

I'm switching because chrome keeps crashing. The biggest thing I use it for is when I see an article I want to read later, I can add on my phone, and it shows up on my laptop, pc, and Ipad. I'm sure firefox does the same?

PS: I'm very much not a computer person, so please dumb down for me :)

First of all, let me tell you I LOVE FIREFOX! IS THE best ever browser.

I am having problems with a specific login SHOPIFY, after months of working well and setting up my store, around 2 weeks ago, it started going in circles, returning me to the login page every time I wanted to edit something, I deleted the cache, history, passwords, everything I can think of, and still the issue persisted. I contacted yesterday Shopify, and since I have no problems accessing and doing whatever I want from Chrome or my tablet, they said it's a browser issue (which I hate to agree with). Months ago this happened with another site I have a subscription with Wordtune, but since I don't use it that much I just open Chrome whenever I needed to log in (after doing the same thing of cache/history/passwords etc. and still wouldn't recognize me and keep me in). I hate to think that I will need to migrate to other browsers as more sites are having issues with Firefox :( nooooo! What else can I do to just work as usual? I'm attaching a screen video (can't doesn't accept mp4, attaching images) , it's simple, I login, enter, when I try to do something I am sent back to login again and again. Can't do anything there. Is there anything I can do besides cache/history/passwords? Please help I want to keep using Firefox. Thank you! Diana

Hello,

When I try to log in to my Firefox Sync account with my email address ( morgan@eml.cc ), it takes my password and then says I have to put in a verification code that was emailed to me. I put in that code, and then instead of logging me in, sends me back to the password page with a message that my password was wrong.

However, if I intentionally put in the wrong password, it immediately tells me it was wrong instead of doing the verification code thing. So I feel pretty certain I'm putting in the right password.

I had to create a new account just to ask this question; thankfully I had an email address I hadn't associated with a Firefox account yet.

Thanks in advance!

-Morgan

Good morning I was using firefox on windows 8.1 I moved to Windows 10 and after logging in to my Firefox account, my bookmarks and passwords from the Firefox sync service were not restored.

please help,