Firefox Community Forum

So, I had an issue updating Firefox where it went into a loop... twice, and ended up re-downloading the Installer both times to force the update onto Firefox. Eventually, when it happened again a while after I restarted my computer, I managed to get it updated normally (after a tiny bit of prodding), without the need to re-download the Installer. But now, I have two additional copies of the Installer on my computer. What should I do? Should I delete the two extra Installer files, or should I not?

Win11 Pro 23H2 up-to-date, just d'ld "Firefox Installer.exe" and tried to run. Box pops up: "Sorry, Firefox can't be installed. This version of Firefox requires Microsoft Windows IO or newer. Please click the 0K button for additional information." Exactly what does the Firefox installer query to determine the OS version?

Hello, I use Windows 10, I downloaded Firefox using Microsoft Edge. Once it is installed, it creates an Icon then when you double click it, it does not open, even when I try to open as administrator and it opens, it does not look like a Firefox page because it is a blank page. My browser is Opera, but I opened Firefox from Microsoft Edge. Email me at [email removed]@yahoo.com please.

I am following the procedure outlined here at:

https://support.mozilla.org/en-US/kb/install-firefox-linux#w_install-firefox-deb-package-for-debian-based-distributions-recommended

I get this error when I run the gpg command

2:05:29:490 1>#8 [base 5/8] RUN gpg -n -q --import --import-options import-show /etc/apt/keyrings/packages.mozilla.org.asc | awk '/pub/{getline; gsub(/^ +| +$/,""); if($0 == "35BAA0B33E9EB396F59CA838C0BA5CE6DC6315A3") print "\nThe key fingerprint matches ("$0").\n"; else print "\nVerification failed: the fingerprint ("$0") does not match the expected one.\n"}' 22:05:29:567 1>#8 0.285 gpg: keyblock resource '/home/.gnupg/pubring.kbx': No such file or directory 22:05:29:567 1>#8 0.285 gpg: no valid OpenPGP data found.

I am not familiar with Linux and I thought that following the instructions would work so I am asking for help.

Here is the complete script.

RUN wget -q https://packages.mozilla.org/apt/repo-signing-key.gpg -O- | tee /etc/apt/keyrings/packages.mozilla.org.asc > /dev/null RUN gpg -n -q --import --import-options import-show /etc/apt/keyrings/packages.mozilla.org.asc | awk '/pub/{getline; gsub(/^ +| +$/,""); if($0 == "35BAA0B33E9EB396F59CA838C0BA5CE6DC6315A3") print "\nThe key fingerprint matches ("$0").\n"; else print "\nVerification failed: the fingerprint ("$0") does not match the expected one.\n"}' RUN echo "deb [signed-by=/etc/apt/keyrings/packages.mozilla.org.asc] https://packages.mozilla.org/apt mozilla main" | tee -a /etc/apt/sources.list.d/mozilla.list > /dev/null RUN echo '\nPackage: *\nPin: origin packages.mozilla.org\nPin-Priority: 1000\n' | tee /etc/apt/preferences.d/mozilla RUN apt-get update && apt-get install firefox

Thank you.

My Firefox got corrupted while I was in Mexico. Now I am back in US and trying to download Firefox. Error message in Safari that says "cannot create folder." What can I do to fix?

Hello, everyone,

I don't seem able to install Firefox on a Windows tablet (at least I think it's a tablet, it's an Asus Transformer Book, with a tablet screen and a detachable keyboard, anyway). Does anyone have any ideas why, please?

I should warn anyone before they read on that I am in no way techie, so helping me may be frustrating at times as I need advice/instructions etc spelled out really simply, as anything too technical is beyond me, I'm afraid.

So, anyone brave and/or patient enough to read on... I've bought the tablet secondhand, 'wiped' etc. It's an Asus T100HAN Processor: Intel(R) Atom(TM) x5-Z8500 CPU@ 1.44GHz 1.44GHz Installed memory: 2.00GB System type: 64-bit Operating System, 64-based processor Pen and touch: Full Windows Touch Support with 10 Touch Points

It's currently running Windows 10 Home, but I'm hoping to install Linux Mint on it, although it's only since I bought it that it's occurred to me that putting Linux on it might not be as straightforward as I thought, (ie I'm typing this on a laptop that came with Windows but on which I installed Linux Mint. "If Linux runs on this, it must run on anything that can handle Windows," I thought to myself before buying the tablet. But now I've realised that, eg, this laptop doesn't have a touchscreen, not does the screen have to rotate, which is the main reason for buying the tablet.)

That's sort of a digression, but might not be, as it explains why my priority right now is installing Firefox on the machine - so that even if it turns out I can't install Linux on it, at least I'll have Firefox rather than Edge or whatever.

So, in the Edge that came already on the machine, I accessed the official Mozilla page (despite getting several scary warnings from Edge about there being a problem with "this website's" security certificate, oh, and something about "Windows SmartScreen can't be reached at the moment") and downloaded Firefox. I went for the desktop version because that seemed more relevant than the Android or iOS versions. Then I've told it to "Run". The installer thing has come up and the little colour wave thing has happened with the icon in the taskbar (or whatever it's called). And then, after several minutes, I've got a message from Firefox Installer: "Hmm. For some reason, we could not install Firefox. Choose OK to start again." So I've clicked on OK, and the same thing has happened. Several times. And I've downloaded Firefox umpteen times as well, just in case there'd been an issue with that first download, only the same thing has happened, over and over again.

From the "about" thing, it looks like the 30GB or so of storage on the tablet, but about 10GB(!!!) is taken up by "system files to help Windows run properly. Your PC won't work without them."

Can anyone explain, please, what's going on, and what (if anything) I can do to get the wretched thing to allow me to install Firefox? I could just about cope if I can't get Linux, but no Firefox??? No, no no!

Thanks, Alice.

I am trying to install firefox on my new work laptop. The OS is Windows 11 Pro. It came with an ARM CPU. Specifically: Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) CPU. Everytime I try and install Firefox, which is probably over 10 tries by now, it fails with generic errors. I have tried cleaning everything Firefox related off the PC before subsequent attempts and still get the same errors. I am including a screenshot of what I see shortly after starting the install process.

can not allow download for this download as per venue provider i have older version windows 10 what does this mean i used mozilla fire fox since installation year 2022

She denied permission to install helper at first, but that caused firefox to be dysfunctional. Retrying the install and giving permission to install the helper did not correct the problem. Her laptop is pretty much down for the count on this problem - firefox does not come up. Endless spinning beachball.

Is a work-around available?

It seems there is some conflict between the firefox helper and her VPN, private internet access (PIA) adding the login background task. She's. been using PIA for years.

I would try removing and re-installing firefox as a work-around but that would destroy the her bookmarks she relies on.

Thanks, Jerry