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Can't log into a credit card website

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I can log onto one of my credit card websites, but when I click on the log in box, it turns to an "X." There are no spots for me to enter my username and password. I changed my Firefox privacy setting. I checked with the credit card tech people, and they suggested I reinstall Firefox. Is my problem with the credit card site, Firefox, or the fact that I upgraded to Monterey on my Mac?

I can log onto one of my credit card websites, but when I click on the log in box, it turns to an "X." There are no spots for me to enter my username and password. I changed my Firefox privacy setting. I checked with the credit card tech people, and they suggested I reinstall Firefox. Is my problem with the credit card site, Firefox, or the fact that I upgraded to Monterey on my Mac?