Thunderbird Community Forum

I am trying to import mbox mail files already downloaded from one gmail account into a new gmail account. I am getting this message from Thunderbird: "import failed unexpectedly, more information may be available in the Error Console". I opened the Error Console but cannot understand the gibberish (code!) that shows up! HELP???

I had an update several nights ago. Last night when I went to check emails, on the left side of my emails, some of my options are missing, sent, drafts, trash, unsure of others. I do use these options, would love to have them back!! My hubby & I have both looked at everything we can think of while in Mozilla Thunderbird, but not finding how to get these options back. Any help would be greatly appreciated! Thank you!

My host institution recently made a contract with Google and now we all use Google Workspace; our institutional e-mail server (Zimbra) is replaced with GMail. My full emailadress is the username, and then Google forwards one to a log-in-page of the institution via OAuth2.

At the institute I use Thunderbird on WIndows, and it is able to access the new account, as expected.

But here at home, where I use Linux Mint (Ubuntu/Debian based), also with Thunderbird, it doesn't work. I think the configuration is correct (it is identical to the one I use at the workplace) (first attached screenshot)

But when it's supposed to open the institution's authentication window, it gets stuck in a previous step, which is the Google window that should pass/redirect to the institutional log-in window via oAuth2. (second attached screenshot)

But instead, from here it goes to an unknown error, according to Google. (third attached screenshot)

I don't know what functionality I possibly haven't installed or activated in Thunderbird here at home, but which is functional on Windows? Or whether some security/privacy switch of Thunderbird or Linux' firewall or whatever, is 'on' and is blocking the redirection to the third-party log-in window?

How do I (in)activate or change what needs to be (in)activated or changed? Any ideas? Where can I look for this information? I scanned the questions on OAuth2 here, and none seemed related to what I experience.

It's important for me that I access my work email from home. Please help.

Hi to all ! On a MacBook Pro under Sequoia 15.3.1 whenever I launch T'bd (128.8.0esr) it opens but accepts no command and the message screen is empty. The CPU usage is about 25%. Nothing else of importance runs on the computer. The same happens sometimes in the middle of a session. I removed Norton 360 just in case: no help. I could not correlate this behavior with any change I or the software updates did (it worked perfectly well until ~end 24). When I wait (15-30 min) and the messages finally appear. I tried killing an relaunching T'bd but it does not make much of a difference. Would someone have an idea where I could search to solve that? Thanks in advance for any help. Max.

Today is the first day using your latest update of Thunderbird (128.2.3esr (64-bit)) and I have been experiencing problems. In certain conditions when I am either editing a new email or receiving email, an email in my Drafts folder is Sent without my clicking SEND. No record of the sending exists in the SENT folder but the intended recipient has received it. In a second problem, the Correspondent in a mailbox has been edited to that ALL the email in the mailbox shows that Correspondent being the sender. I claim you have bugs in this release.

Tbird still displays No message found, does not allow user control, then starts "Not responding." In can only hit the top right, red X, and close the program. The same happens when I start in Troubleshoot mode. I'm running Windows 11 with the latest updates. Is something wrong with my profile?? What can I try next?

After 30 years of using Thunderbird with no problems, yesterday opened my account (with my wife's email also) and everything was gone. I managed to get my stuff back but today I worked on my wife's and, while I got her email address to appear in my account I can't get anything else - folders, emails, saved emails, etc. Obviously mine was hidden somewhere because I recovered it pretty readily but I'm having no luck with my wife's. The only things of hers that appear are her inbox, trash, and outbox. I'm delaying telling her because she will be justifiably extremely upset. HELP!

Hi team,

I tried switching over to the monthly release branch however none of my addons work.

Is there some major incompatibility introduced (aka WebExtensions)? I can not find any documentation anywhere as to what changed or why an extension would not work with 129+.

Also the release notes do not mention that 136 changes the Profile format, requiring a redownload of all messages from the server and therefore reindexing. This took several hours, only to find the addons don't work. Downgrading Thunderbird gives a profile error, and requires the `--allow-downgrade`switch to restore functionality. There should be a warning in the release notes regarding the one-way nature of the upgrade.

Thanks!

When I delete an email the attached message pops up that it "can't compact etc..." and when I hit ok it compacts the folders anyway. Sometimes it also hangs the program up and I have to close and re-open, but mostly it is just annoying. It also happens in troubleshooting mode. I am up to date with version 128.8.0esr (64-bit) in Windows 11. I got up, walked around my desk and sat back down but it didn't help; any other suggestions?

I can no longer move emails to the folder of my choice. If I drag and drop an email into a folder it never goes there, sometimes it does nothing, sometimes the email disappears like it moved but it never ends up in the folder I drop it into, I search all the folders I have created and the email I moved is GONE! I look in the "Trash" bins I can find and the email is GONE!

Version 128.8.0esr (64-bit) I tried too update the version that is an exercise in confusion.

Side note, the only way to copy and paste the version number is using the keyboard, if you highlight the text in ABOUT, right click it does nothing! No popup window giving you the option to copy. First time in 30 years I have seen this problem.

Thanks in advance.

I have 2 computers set up to receive the same email address. They obviously get the same email but one computer will turn the email to light gray once read while the other computer still keeps the email dark once read. Any help ??

Hello! I have used Thunderbird for many years. Lately, it waits much too long to prompt compacting all accounts. When "Compact all folders when it will save over ..." is set down to 1MB total, it still does not prompt until it has to clear 30 or 40 MB.

It didn't do this in the past, prompting me every 2 or 3 days at higher settings. So, I'm curious if this is "normal" now and I need to manually compact, or if there is a problem with 'Account Settings > Disk Space > Compact all folders' ... ?

Thunder quit downloading Yahoo email. I can still see my email online with Firefox. I have had the same Yahoo email connected to Thunderbird for 15+ years. Thanks

Can't seem to get thunderbird to connect to my xfinity (comcast.net) email... tried full reinstalls, changing the password, and all the steps in this: https://support.mozilla.org/en-US/questions/1437228

As well as trying "normal password" instead of OAuth2. The OAuth2 option does not seem to generate a pop-up to authorize that way. Using other 3rd party and logging in via browser also work.

Does thunderbird need to update something to fix the issue? Its been only a few weeks now for me that this was an issue.