Thunderbird Community Forum

My email account with Telstra was suspended following scam privacy issues.

Telstra tech help then assisted me in setting a new password.  This password works with Telstra Webmail, but not with my preferred email Thunderbird. 

I find the format of Thunderbird much easier and tidier than Webmail, and would like to continue receiving and sending my email through Thunderbird.

But despite many attempts to use my new password on Thunderbird, it will not recognise it. I would appreciate any help on the matter please.

I leave Thunderbird running on my computer at home to do filtering and to handle spam. My account is an IMAP account. When I access that IMAP account using the ISP's webmail interface while at work, it seems that -- often -- the filtering and spam handling on my home machine halts. This might be because I manually delete obvious spam and "should be filtered" emails using the the ISP's webmail interface. The Thunderbird app itself (at home) keeps running, though.

Has anybody else seen something similar? That is to say: Deleting messages on an IMAP account using the ISP's "native" webmail interface results in a separate instance of Thunderbird (running somewhere else, but at the same time for the same account) losing functionality? (not crashing outright, but filtering and spam handling stops)

TIA!

Home tech details: MacOS 15.3.1 (24D70) Thunderbird 128.7.1esr (64-bit)

After I reinstalled Windows and reinstalled Thunderbird, task reminders no longer work. I create tasks using the New Task button on the Tasks tab with a due date and time in the New Tasks dialog. This used to result in a Reminders window popping up at the scheduled date and time. Now, however, nothing happens. As far as I can tell, all the settings on the new install of Thunderbird are the same as I had before. The screenshot shows what I used to get, and what I would like to get again.

Is some setting required to get a Reminders window?

What fresh hell is this (in the image)? The display is like this most of the time. Usually, highlighting text causes that part to be fixed but it doesn't last long. This in on Windows 11 and nothing seems to fix it. I've updated drivers and Thunderbird. I've scanned for system file damage. While there wer some corrupt files, fixing them has not affected the display problem. No effect. It looks like some characters are randomly changed to the background color. AMD integrated graphics on a Ryzen 9 7900x and Asrock X670E PG Lightning mainboard.

This is a new computer, I have Firefox on my 2nd computer (Wife's)and I cant rember my pass word, I have had to change multiple pass words in the last week and I am still having trouble with Telstra trying to get my Outlook going!

I exported my profile to an external drive, then reset my Windows 11 PC. The resulting file is a zip file. When I import, the import starts, then stalls and gives an error. The error log is incomprehensible to me. How can I not lose my local folders and messages? I tried unzipping and importing that folder, but another error. I need help! Ideas? Thanks.

Image of the error attached.

I have recently gotten a new computer. I have downloaded thunderbird to it. My inbox says there are 70 messages unread but only the ones received today are showing. I don't know how to see the rest of them. Wayne Rousseau

Hi, I often recieve mails with an invitation for a date. Opening the mail I see the date and 3 buttons accept, preliminary and reject (I am not shure about the English buttons) When clicking accept no mail to the invitor is send. What setting is wrong? I am using 128.9.1esr (64-Bit) Many thanks Wolfgang

While updating Thunderbird on macos 15.3.2 Thunderbird started requesting Admin login info to install a helper tool. Appears to be in some kind of loop as the install helper window goes away but Thunderbird never launches again so I launch Thuderbird and once again the install helper window appears.

My email provider required that I change my email password as they had seen an unusual log-in. I did this and have changed the password on the Thunderbird desktop, but now I can receive mail but not send any. I get the message Thunderbird was unable to log in to the email server. I have Thunderbird on my phone and that works for both receiving and sending mail. It seems Thunderbird has updated the password for the incoming mail server but not for the outgoing one. I also updated Thunderbird Desktop to 128.9.2.esr (64-bit) .

My email provider required that I change my email password as they had seen an unusual log-in. I did this and have changed the password on the Thunderbird desktop, but now I can receive mail but not send any. I get the message Thunderbird was unable to log in to the email server. I have Thunderbird on my phone and that works for both receiving and sending mail. It seems Thunderbird has updated the password for the incoming mail server but not for the outgoing one. I also updated Thunderbird Desktop to 128.9.2.esr (64-bit) .

My desktop icon disappeared and so did my ability to acquire my e-mails. Tried re-installation but this failed with message, "Unable to log in at server. Probably wrong configuration, username or password.

I've been using Thunderbird for years without issues. A few weeks ago, Thunderbird on two of my computers, (a Win10 laptop and a Win11 desktop) stopped receiving email, but were still able to send it. After a couple of days, normality resumed and both computers were able to receive email again, without any corrective measures taken by me. However, about 5 days ago the same thing has happened again, but this time, the desktop has resumed normal function but the laptop has not. The error (both times of failure) is shown in the image. TB on the Win10 laptop is configured POP3. On the Win11 desktop IMAP.

Email works perfectly from web interface, and so I'm very reluctant to change the password on the server in case I get locked out of the web interface, but perhaps this might be the step to take? I uninstalled TB using RevoUninstaller to completely wipe TB from the computer, including any registry entries. Installed TB version 137.0.2. Still the issue persists. I'm certain that the account settings are correct, so the issue is a complete mystery to me as to what is going on here. I would very much appreciate any help to resolve this issue please.

I am trying to change my Thunderbird password which I have forgotten but the settings page needs it to reveal saved passwords, which is a catch 22. Do I need to remove it in order to replace it with something that I can remember or is there another way to fix this?

created event then about a week later edited event for much later in day, neither was done using thunderbird. Now reminder for event constantly shows for event in original form. Cannot do anything else, have dismissed event but reminder returns after past event. Deleting event does not stop reminder in TB. Event still shows original in calendar, edited version missing. No way to resync to remove, events added after do not show up.

Recently saving draft emails has become an issue. No longer functional in automatic or manual mode. See attached image for details.

Similarly, automating and rules guided saving copies of 'sent' emails have failed.

No changes have been made to these Thunderbird components.

Attempted to repair the 'drafts' folder did not help.

Any assistance welcomed.

I am running on Linux. I keep downloads in ~/tmp/ and documents in ~/docs/

Both Thunderbird and Firefox are configured to save downloads/attachments in ~/tmp/ (and they do) but still when either application is started it will create a Downloads directory and occasionally also Documents. I'll delete these directories, but every now and then something triggers their creation.

What am I doing wrong? How can I stop this behavior?

If I send an email to my wife's or my own email address, I don't receive it. If I send an email to the same email addresses from my Gmail address, it arrives at both addresses without any text enclosed.

Hi Thunderbird

I can't send emails from Thunderbird. Get this message: "Sending the message failed. Could not communicate securely with the other party, no common encryption algorithms. Configuration issues regarding need to be fixed."

I have a very hard time figuring it out and hope for help. Preferably in Danish.

Best regards Bente Nybjørn