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Since Windows 10 upgrade Firefox won't open, I'm able to execute it but the window won't maximize (I can see the small image when hovering over the taskbar)

Since Windows 10 upgrade Firefox won't open, I'm able to execute it but the window won't maximize (I can see the small image when hovering over the taskbar). I also remem… (read more)

Since Windows 10 upgrade Firefox won't open, I'm able to execute it but the window won't maximize (I can see the small image when hovering over the taskbar). I also remember that Firefox worked shortly after the upgrade for like a month but started to get slower. Also the last times it worked, it started to crash after startup and I had to kill the default startup page.

Asked by Daisy135 5 years ago

Last reply by FredMcD 5 years ago

  • Archived

I have Win 10 on my laptop,can not get my email or use mozilla or thunderbird

my desk top has Win 10 and I have been using Mozilla and Thunderbird with out any problems when I put Win 10 on my laptop Mozilla will not run nor will Thunderbird I get … (read more)

my desk top has Win 10 and I have been using Mozilla and Thunderbird with out any problems when I put Win 10 on my laptop Mozilla will not run nor will Thunderbird I get a message that says Mozilla is a unsecure program how can I fix this?

Asked by countynu 5 years ago

Last reply by guigs 5 years ago

  • Archived

Firefox doesn't work in Windows 10, but I don't have Trusteer Rapport as suggested in Forum.

When I click on Firefox icon, it opens. When I attempt to enter a url, it presents "Well, this is embarrassing" error message and becomes nonresponsive. I have attempted … (read more)

When I click on Firefox icon, it opens. When I attempt to enter a url, it presents "Well, this is embarrassing" error message and becomes nonresponsive. I have attempted both "restore" and "close" but get the same frozen screen on reopening. Your forum suggests that the problem is Trusteer Rapport. To my knowledge, I do not have Rapport (have never heard of it and it does not show up on my list of apps). I also tried downloading latest version but also got the same result. Firefox used to be my default browser (Win 8.1 and earlier).

Following advice on forum, I looked at crash reports and found this single ID in the period after I upgraded to Win10: bp-9f2cbb58-8637-4cce-b84c-4e2322150826

Asked by MKWin 5 years ago

Last reply by FredMcD 5 years ago

  • Archived

Firefox can't open menu, also crashes often, doesn't start properly in safe mode and hard to get there

Firefox opens, but when i close it and open it again it is still running and gives me the "firefox is running, but is not responding" etc error, and it is still open in t… (read more)

Firefox opens, but when i close it and open it again it is still running and gives me the "firefox is running, but is not responding" etc error, and it is still open in task manager. Sometime closing it gives me the crash reporter. Restarting without addons just crashes. Tried staring in safe mode by holding shift method, just comes up with a weird box shown with safe mode prompts but no text. Opening firefox reveals same fate, all black but with a bit of white areas. Help plox

Asked by asianfoodftw 5 years ago

Last reply by FredMcD 5 years ago

  • Solved
  • Archived

Firefox crashes

I had Waterfox on my computer up until a few days ago. I got a bug. I uninstalled a few programs to reload. When I download waterfox and firefox, I get these messages: Yo… (read more)

I had Waterfox on my computer up until a few days ago. I got a bug. I uninstalled a few programs to reload. When I download waterfox and firefox, I get these messages: Your profile cannot be loaded. It may be missing or corrupted. I cannot find the profile manager in the files. I tried using "run". I have uninstalled it and did a clean boot and installed again: no good. I have windows 10 on an HP Notebook. I have tried most of the fixes I found for this problem but most of them are old fixes. I will appreciate any help you can give because I have found Waterfox is the best browser for me. My computer is a 64bit. Thank you, Marcy

Asked by marcyf2412 5 years ago

Answered by FredMcD 5 years ago

  • Archived

I can hear a restored window but i cant access it

When i restore my window, some dont restore propperly in that i cant see them in the task bar or tab switch to them, but i know they are there as one of them has a video … (read more)

When i restore my window, some dont restore propperly in that i cant see them in the task bar or tab switch to them, but i know they are there as one of them has a video playing an i can hear it.

Note if i type in the search bar and the switch to option comes up i can use that to find my window, but all the other missing ones stay hidden until i find the correct phrase for the switch to option to appear.

Asked by HatTrick321 5 years ago

Last reply by HatTrick321 5 years ago

  • Archived

Firefox crashes - Crash ID: bp-1e5bd1a2-edbc-48a4-bb17-5b0d62151030

Crash ID: bp-1e5bd1a2-edbc-48a4-bb17-5b0d62151030 Crash ID: bp-b8d8f0d8-5240-4282-915c-e47a92151030 Crash ID: bp-6f557a02-ecd6-4025-81d6-84e702151018 Crash ID: bp-f25a253… (read more)

Crash ID: bp-1e5bd1a2-edbc-48a4-bb17-5b0d62151030

Crash ID: bp-b8d8f0d8-5240-4282-915c-e47a92151030

Crash ID: bp-6f557a02-ecd6-4025-81d6-84e702151018

Crash ID: bp-f25a2530-9784-47ba-928b-3bf012151016

Asked by scottt725 5 years ago

Last reply by cor-el 5 years ago

  • Archived

downloaded firefox but not running

new computer and downloaded firefox but is not opening. tried to delete it but won't let me as it says firefox is running and I need to close it before it will uninstall… (read more)

new computer and downloaded firefox but is not opening. tried to delete it but won't let me as it says firefox is running and I need to close it before it will uninstall. It says it is running but I can't find it, can't open it and can't uninstall it. Now what and how do I find it if it is running?

Asked by pinky01 5 years ago

Last reply by Samantha Fernandez 5 years ago

  • Solved
  • Archived

Firefox not displaying page formatting and not playing videos

HI, I've been having this problem with Firefox for the last two days. It does not display context and formatting of websites like Reddit, Mozilla, and sometimes YouTube. … (read more)

HI, I've been having this problem with Firefox for the last two days. It does not display context and formatting of websites like Reddit, Mozilla, and sometimes YouTube. It has said many times that websites like youtube have an untrusted connection, and shockwave flash crashes. I tried uninstalling , cleaning, and reinstalling Firefox, I tried repairing it also.. I updated java, Flash, and shockwave. Did a complete scan of my computer with my Antivirus and Malwarebytes.

None of these problems are on Chrome or Edge.

Application Basics


Name: Firefox Version: 42.0 Build ID: 20151029151421 Update Channel: release User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:42.0) Gecko/20100101 Firefox/42.0 Multiprocess Windows: 0/1 (default: false) Safe Mode: false

Crash Reports for the Last 3 Days


Report ID: bp-b252c610-e860-4800-bb0e-4ef672151122 Submitted: 3 hours ago

Report ID: bp-cdc8cb59-3c52-45b0-be02-7fb2e2151121 Submitted: 2 days ago

All Crash Reports (including 12 pending crashes in the given time range)

Extensions


Graphics


Adapter Description: Intel(R) HD Graphics 530 Adapter Description (GPU #2): NVIDIA GeForce GTX 960M Adapter Drivers: igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32 Adapter Drivers (GPU #2): nvd3dumx,nvwgf2umx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um,nvwgf2um Adapter RAM: Unknown Adapter RAM (GPU #2): 4095 Asynchronous Pan/Zoom: none Device ID: 0x191b Device ID (GPU #2): 0x139b DirectWrite Enabled: false (10.0.10240.16430) Driver Date: 8-24-2015 Driver Date (GPU #2): 11-13-2015 Driver Version: 10.18.15.4279 Driver Version (GPU #2): 10.18.13.5900 GPU #2 Active: false GPU Accelerated Windows: 0/1 Basic (OMTC) Subsys ID: 10391025 Subsys ID (GPU #2): 10391025 Supports Hardware H264 Decoding: false Vendor ID: 0x8086 Vendor ID (GPU #2): 0x10de WebGL Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 530 Direct3D11 vs_5_0 ps_5_0) windowLayerManagerRemote: true AzureCanvasBackend: skia AzureContentBackend: cairo AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0

Important Modified Preferences


browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 2 browser.download.importedFromSqlite: true browser.download.useDownloadDir: false browser.places.smartBookmarksVersion: 7 browser.sessionstore.upgradeBackup.latestBuildID: 20151029151421 browser.startup.homepage_override.buildID: 20151029151421 browser.startup.homepage_override.mstone: 42.0 dom.apps.reset-permissions: true dom.mozApps.used: true extensions.lastAppVersion: 42.0 font.internaluseonly.changed: false gfx.direct2d.disabled: true gfx.direct3d.last_used_feature_level_idx: 0 gfx.driver-init.appVersion: 42.0 gfx.driver-init.deviceID: 0x191b gfx.driver-init.driverVersion: 10.18.15.4279 gfx.driver-init.feature-d2d: true gfx.driver-init.feature-d3d11: true gfx.driver-init.status: 2 layers.acceleration.disabled: true media.gmp-eme-adobe.abi: x86-msvc media.gmp-eme-adobe.enabled: false media.gmp-eme-adobe.lastUpdate: 1448119635 media.gmp-eme-adobe.version: 15 media.gmp-gmpopenh264.abi: x86-msvc media.gmp-gmpopenh264.enabled: false media.gmp-gmpopenh264.lastUpdate: 1448117718 media.gmp-gmpopenh264.version: 1.5.1 media.gmp-manager.buildID: 20151029151421 media.gmp-manager.lastCheck: 1448223560 media.hardware-video-decoding.failed: false network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1448151756 places.history.expiration.transient_current_max_pages: 104858 plugin.disable_full_page_plugin_for_types: application/pdf,application/vnd.fdf plugin.importedState: true plugin.state.java: 2 plugin.state.np_wtapp: 0 plugin.state.np32dsw: 2 plugin.state.npctrl: 2 plugin.state.npdeployjava: 1 plugin.state.npfoxitphantompdfplugin: 0 plugin.state.npintelwebapiipt: 0 plugin.state.npintelwebapiupdater: 0 plugin.state.npitunes: 0 plugin.state.npspwrap: 0 privacy.sanitize.migrateFx3Prefs: true security.default_personal_cert: Select Automatically security.disable_button.openCertManager: false security.disable_button.openDeviceManager: false security.OCSP.enabled: 0 storage.vacuum.last.index: 0 storage.vacuum.last.places.sqlite: 1448151756

Important Locked Preferences


JavaScript


Incremental GC: true

Accessibility


Activated: false Prevent Accessibility: 0

Library Versions


NSPR Expected minimum version: 4.10.10 Version in use: 4.10.10

NSS Expected minimum version: 3.19.4 Basic ECC Version in use: 3.19.4 Basic ECC

NSSSMIME Expected minimum version: 3.19.4 Basic ECC Version in use: 3.19.4 Basic ECC

NSSSSL Expected minimum version: 3.19.4 Basic ECC Version in use: 3.19.4 Basic ECC

NSSUTIL Expected minimum version: 3.19.4 Version in use: 3.19.4

Experimental Features


Asked by Wicka1 5 years ago

Answered by cor-el 5 years ago

  • Archived

java plugin cause firefox to crash

Java plugin stopped working when he is trying to download a java applet, it is only happening in the version 42 and above. I have tried three solutions and it doesn't wor… (read more)

Java plugin stopped working when he is trying to download a java applet, it is only happening in the version 42 and above. I have tried three solutions and it doesn't working. I also tested if there is something wrong with java itself and there isn't. It is only happening in firefox. How can i fix this?

Asked by Jay.Goos 5 years ago

Last reply by FredMcD 5 years ago

  • Solved
  • Archived

pages being hijacked by advertising malware

Problem happens on any Web page. Words such as "account, customer, profile, address, Internet, etc" company names and phone numbers ae hi-jacked by adverts. Hovering ove… (read more)

Problem happens on any Web page. Words such as "account, customer, profile, address, Internet, etc" company names and phone numbers ae hi-jacked by adverts. Hovering over the highlighted word pops up an advert. Clicking on the advert opens a new tab showing Url is "s.iktmmny.com/click.........." . Clicking in any input field popsup a new window or a tab with an advert. Closing window or tab show input field as selected.

Asked by BRLNZ 5 years ago

Answered by FredMcD 5 years ago

  • Solved
  • Archived

Now Firefox only crashes all of the time

Firefox had slowed to a crawl...took advice on support page to delete and rename the "places.sqlite" file in the file manager under Firefox. Now Firefox only crashes all … (read more)

Firefox had slowed to a crawl...took advice on support page to delete and rename the "places.sqlite" file in the file manager under Firefox. Now Firefox only crashes all of the time. guess my decision to go back to explorer has been made for me...can't fix the newest versions of FIrefox hangs up, slow, error messages...now only crashes and the "places.sqlite..old" file I saved is now gone, so cannot even go back to it...

Firefox no longer works at all..?

Asked by croft77 4 years ago

Answered by jscher2000 4 years ago

  • Solved
  • Archived

Totally useless after updating to version 42. Can't load anything.

Since version 42 it's not showing any website properly. Not even in Safe Mode and even after resetting everything countless times. Even after uninstalling and re-installi… (read more)

Since version 42 it's not showing any website properly. Not even in Safe Mode and even after resetting everything countless times. Even after uninstalling and re-installing it's same. Uninstalled and re-installed version 43; with default settings and all issues are still there.

As you can see in images, there are no problem with internet connection. Everything else is working just fine.

Asked by tranquilknight 4 years ago

Answered by tranquilknight 4 years ago

  • Archived

Firefox crashes

al abrir el navegador después de 5 segundo este se cierra pasa lo mismo en modo seguro, ya se desinstalo se instalo, se volvió a desinstalar se hizo limpieza con el cclea… (read more)

al abrir el navegador después de 5 segundo este se cierra pasa lo mismo en modo seguro, ya se desinstalo se instalo, se volvió a desinstalar se hizo limpieza con el ccleaner se raparo el registro y el fallo persiste después de volver a instalar

ID del fallo: bp-7b03df05-ecd7-473c-bf48-fcaa52151222

Asked by irosbe 4 years ago

Last reply by FredMcD 4 years ago

  • Solved
  • Archived

Unable to play any flash content in browser

I have cleared caches, uninstalled, reinstalled, searched for any adjustment I could think of that would allow the flash to play. Flash players have been reinstalled, ja… (read more)

I have cleared caches, uninstalled, reinstalled, searched for any adjustment I could think of that would allow the flash to play. Flash players have been reinstalled, java reinstalled. reboooted, rebooted,rebooted. Have turned off all security and it still will not load. Some games even indicate what version of flash is installed but all I get is a plain white screen where the game should be shown. Videos will not load

Asked by lynncaroll 4 years ago

Answered by FredMcD 4 years ago

  • Archived

How to unistall Firefox 40.0.3 from Windows 10. Nothing worked so far.

Mozilla Firefox is like virus to me. I did try all possible advices I found on Internet and nothing did help. Is there any real support from creators of this stubborn bro… (read more)

Mozilla Firefox is like virus to me. I did try all possible advices I found on Internet and nothing did help. Is there any real support from creators of this stubborn browser?

Asked by snowcon 4 years ago

Last reply by FredMcD 4 years ago

  • Archived

Entry Point Not Found

Thank you for looking Windows XpPro on IBMT60 Thinkpad This morning last session Firefox will not open and gives this error The procedure entry point ?recreateDefault@Tim… (read more)

Thank you for looking Windows XpPro on IBMT60 Thinkpad This morning last session Firefox will not open and gives this error The procedure entry point ?recreateDefault@TimeZone@icu_55@@SAXXZ could not be located in the dynamic lik library icuin55.dll I think I am still on ver 42 but I can't check to see as it won't run I have a very recent installation upgrade of Win10 on a seperate HD and the two OSs don't seem happy together I think the later os is messing with the older one's files instead of ignoring it, I don't know how to tell it to ignore the second disc which also has a linux partition on it which windows does ignore. the copy of the file on this win xp hd is from the 25th the copy of the file on the win10 disc is from yesterday which is last time I started a win 10 session

Asked by AidanTalbot 4 years ago

Last reply by guigs 4 years ago