Showing questions tagged: Show all questions
  • Archived

57.0.1 unuseable

Disallowing accessabilty access fixed problems for 57 which initially made firefox unuseable and eventually even full computer. Today Firefox upgraded to 57.0.1 and all p… (read more)

Disallowing accessabilty access fixed problems for 57 which initially made firefox unuseable and eventually even full computer. Today Firefox upgraded to 57.0.1 and all problems are back. https://sourceforge.net/speedtest/ shows upload and DL speeds are decreased about 20%, but the real kickers are latency which increases about 10 to 100fold, from 16ms to 223 and then 1236ms, and packet loss consistently at 4 to 10%. After left open a while the firefox processes use up 100% of disk resources and whole computer becomes unuseable. Quitting and restarting firefox improve this but even at fresh restart, speedtest shows these awful latency and packet loss results immediately. Quitting firefox and same speedtest w Chrome I get latency 26ms, packet loss 0%, DL and UL about 20% faster. I reposted this on a few similar threads regarding the 57 problems but have been told to start a new thread. I am running Win8 and this is strictly a problem with firefox, no other apps, browsers etc. Since UL and DL speeds are still not bad I think the consistent very high packet loss, plus the numerous firefox processes which increase system resource use after perhaps a few hours to 100%, are current main problems.

Asked by bravedog 2 years ago

Last reply by Shadow110 2 years ago

  • Archived

page transfer by a.kaytri.com top of page says Firefox

I am trying to sign into a website and before I can finish - I get a page that overlaps my website that I am trying to sign into. At the top of this overlapped page (for… (read more)

I am trying to sign into a website and before I can finish - I get a page that overlaps my website that I am trying to sign into. At the top of this overlapped page (for lack of a better word) it reads Mozilla Firefox - the web address of this page is www.a.kaytri.com - says please wait - and when it opens it is an ad for say McDonalds for example. How do I turn off this annoying pop-up page.

Asked by villageofone 7 years ago

Last reply by Astroguy 7 years ago

  • Archived

Since updating to Firefox 23.0.1, I am unable to connect to our company servers.

Since updating to Firefox 23.0.1, I am unable to connect to our company servers. The error message is "Certificate type not approved for application.", and it gives me no… (read more)

Since updating to Firefox 23.0.1, I am unable to connect to our company servers. The error message is "Certificate type not approved for application.", and it gives me no option to create an exception.

In previous versions, Firefox gave the option of creating a security exception, and then everything worked as expected. The new version does not give this option, and hence I cannot connect to our company servers.

I can connect using Explorer, Opera, Chrome, etc., without any problems. Only Firefox refuses to connect.

Please advice.

Asked by svensktoppen 7 years ago

Last reply by LyghtChyld 7 years ago

  • Archived

How can I permanently disable the "allow?" pop-up when I go full screen?

I want to be able to expand web page pictures to full screen without one of two annoying pop-up mini wdws always popping up. -One is the instructional: "______ is now f… (read more)

I want to be able to expand web page pictures to full screen without one of two annoying pop-up mini wdws always popping up.

-One is the instructional: "______ is now fullscreen; press esc. at any time to exit fullscreen"
-The second is along the same lines, something about: "allow ________ to be fullscreen?" with a checkbox to 'allow'

I KNOW how to exit full screen. I don't want to be reminded for a full second every single time I expand a picture. As far as allowing a website to expand a picture to full screen, if I click full screen, obviously I want to engage full screen on that web page. In fact, why would firefox even give the option to disallow the function? It seems like shooting a spider with a shotgun---when there's no spider in the first place.

Firefox 24.0

Asked by rmwpg 6 years ago

Last reply by finitarry 6 years ago

  • Archived

Firefox 19.02 freezes. Tried downgrading Flash to 10.3 but problem appears to be unrelated to Flash. Reinstalled Forefox 14.01 problem went away.

Latest version of Firefox freezes solid on load. 14.01 fixes the problem. Reinstalled 19.02 and problem reappeared. Disabling Norton Firewall temporarily did not fix the … (read more)

Latest version of Firefox freezes solid on load. 14.01 fixes the problem. Reinstalled 19.02 and problem reappeared. Disabling Norton Firewall temporarily did not fix the problem. Reinstalled 14.01 a second time and problem went away again. Running Win 8 on a Toshiba Satellite laptop.

Asked by worldtraveler01 7 years ago

Last reply by ivymike 7 years ago

  • Archived

Cannot find hidden files on Windows 8.1 after refresh

I stupidly did a Refresh on Windows 8.1 when having trouble with Clean Up disk not working. I know that i need to find the hidden files from other questions on here, and… (read more)

I stupidly did a Refresh on Windows 8.1 when having trouble with Clean Up disk not working. I know that i need to find the hidden files from other questions on here, and have checked the box for this, but how do i actually access these files, to get them back onto my Desktop. have lost Firefox history and bookmarks,my Avast Security,etc etc. I believe that i can retrieve them, is this right? I am not terribly computer literate but can follow instructions if they are kept simple. many thanks anyone.

Asked by gillkilroy 6 years ago

Last reply by jscher2000 6 years ago

  • Archived

https is loading automatically on my homepage, my.yahoo.com. cannot access any yahoo sites (mail, weather, finances) because "this connection is untrusted"

Cannot stop https from loading on browser on my.yahoo.com homepage. Homepage loads but will not allow access to any yahoo sites (mail, weather, finance, etc.) but I can… (read more)

Cannot stop https from loading on browser on my.yahoo.com homepage. Homepage loads but will not allow access to any yahoo sites (mail, weather, finance, etc.) but I can access news, etc from other sources from the homepage. have tried disabling add-ons, reverting to previous firefox 29.0.1 from 30, manually correcting the address, nothing works. The issue seems to be limited to the yahoo homepage, but I have no idea why, and cannot access any yahoo sites (because of the problem) to try to get info from them.

The message I get is "this connection is untrusted" when I look further, it says "invalid security certificate", but I'm sure that's because browser is requesting a secure connection in the first place.

Any help would be appreciated.

Asked by paulinphila 6 years ago

Last reply by briarcraft 5 years ago

  • Archived

Like many others, I have trouble every day with FF eating CPU

I'm on 32.0.3 on Windows 8. Starting in July 2014, FF began seizing up and eating either Disk, CPU, or RAM. It's almost always with two pages; on the other extreme, I c… (read more)

I'm on 32.0.3 on Windows 8. Starting in July 2014, FF began seizing up and eating either Disk, CPU, or RAM. It's almost always with two pages; on the other extreme, I can play videos with no trouble at all.

All add-ons are set to Ask to Activate.

Yesterday I set the accessibility.blockautorefresh to TRUE. That allowed me to browse for several hours, even the two offending pages, without a single problem.

Today, the crummy performance is right back to what I've been fighting for 4 months, only this time it's been CPU and not Disk or RAM resources eaten up. It'll get to around 35-50% and freeze. Nothing works but to shut it and reopen.

I've gone through the troubleshooting steps and the How to Fix, and followed them - with the exception of uninstalling and reinstalling FF. I've spent quite a bit of time on trying to fix it because I'd like to be able to USE it without feeling like I have to do battle with it! I have a limited allotment of bytes each month and do not want to waste them if it doesn't work. I've kept up with the updates (except I see 33 is out now), and have no reason to think that updating again will help anything.

What changed in July 2014? Because it wasn't my hardware, software, or browsing habits.

Asked by themorrigan20 5 years ago

Last reply by sludge7051-x 5 years ago

  • Archived

Firefox crashes, pages freeze and hang up,

I am using the latest version 53.0 of Firefox. I even UNINSTALLED FIREFOX and Re-Installed a brand new Firefox 53.0 , and have the same page freeze / hangup problem !… (read more)

I am using the latest version 53.0 of Firefox. I even UNINSTALLED FIREFOX and Re-Installed a brand new Firefox 53.0 , and have the same page freeze / hangup problem !!!

Never had a problem with Firefox for years now -- but as of the last 3 weeks, it keeps hanging up on random occasions , freezes a web page or site. I have to use Task manager (and there I see listed "FIREFOX NOT RESPONDING" ) to click on "END TASK" so as to be able to get out of the frozen page. I thus will loose certain things when Firefox returns. ie; usually the texts in composing a message board message, or composing an email

I have used FIREFOX SAFE MODE and it still freezes up.

When I run a Firefox TEST Mode thruout, I comes up with "Incompatibility Issue" but shows at right side of page a green check mark with word '"FIXED" - But it is NEVER fixed !!!

ALSO, I keep checking in SECURITY SECTION the box for REMEMBER LOGINS FOR SITES -- but every time I leave Firefox, or it closes, or it freezes up --- I have to go back and check that box or my logins do not shop up !

I have almost no extensions (other than Trend Mirco Anti Virus which never gave me problems with Firefox) and no plugins.

So I have tried many things that the support " stock" Q&A material suggests --- but still no fix.

I have seen on line that many people are having this problem. And can't seem to fix it either !

Here BELOW is a copy-paste of the "see the data" tech information for my system - if it may be of use;

==========================================================
"application": {
   "name": "Firefox",
   "osVersion": "Windows_NT 6.2",
   "version": "53.0",
   "buildID": "20170413192749",
   "userAgent": "Mozilla/5.0 (Windows NT 6.2; WOW64; rv:53.0) Gecko/20100101 Firefox/53.0",
   "safeMode": false,
   "updateChannel": "release",
   "supportURL": "https://support.mozilla.org/1/firefox/53.0/WINNT/en-US/",
   "numTotalWindows": 1,
   "numRemoteWindows": 1,
   "remoteAutoStart": true,
   "autoStartStatus": 1
 },
 "lockedPreferences": {},
 "javaScript": {
   "incrementalGCEnabled": true
 },
 "accessibility": {
   "isActive": false,
   "forceDisabled": 0
 },
 "libraryVersions": {
   "NSPR": {
     "minVersion": "4.13.1",
     "version": "4.13.1"
   },
   "NSS": {
     "minVersion": "3.29.5",
     "version": "3.29.5"
   },
   "NSSUTIL": {
     "minVersion": "3.29.5",
     "version": "3.29.5"
   },
   "NSSSSL": {
     "minVersion": "3.29.5",
     "version": "3.29.5"
   },
   "NSSSMIME": {
     "minVersion": "3.29.5",
     "version": "3.29.5"
   }
 },
 "userJS": {
   "exists": false
 },
 "sandbox": {
   "contentSandboxLevel": 1
 },
 "experiments": [],
 "extensions": [
   {
     "name": "Application Update Service Helper",
     "version": "2.0",
     "isActive": true,
     "id": "aushelper@mozilla.org"
   },
   {
     "name": "Multi-process staged rollout",
     "version": "1.14",
     "isActive": true,
     "id": "e10srollout@mozilla.org"
   },
   {
     "name": "Pocket",
     "version": "1.0.5",
     "isActive": true,
     "id": "firefox@getpocket.com"
   },
   {
     "name": "Web Compat",
     "version": "1.0",
     "isActive": true,
     "id": "webcompat@mozilla.org"
   },
   {
     "name": "All Aboard",
     "version": "1.5.7",
     "isActive": false,
     "id": "@all-aboard-v1-5"
   },
   {
     "name": "Bing Search",
     "version": "1.0.0.8",
     "isActive": false,
     "id": "bingsearch.full@microsoft.com"
   },
   {
     "name": "Trend Micro BEP Firefox Extension",
     "version": "9.2.0.1026",
     "isActive": false,
     "id": "tmbepff@trendmicro.com"
   },
   {
     "name": "Trend Micro Osprey Firefox Extension",
     "version": "2.0.0.1090",
     "isActive": false,
     "id": "{c2056674-a37f-4b29-9300-2004759d74fe}"
   },
   {
     "name": "Trend Micro Toolbar",
     "version": "11.0.0.1181",
     "isActive": false,
     "id": "{22181a4d-af90-4ca3-a569-faed9118d6bc}"
   }
 ],
 "graphics": {
   "numTotalWindows": 1,
   "numAcceleratedWindows": 0,
   "windowLayerManagerType": "Basic",
   "windowLayerManagerRemote": true,
   "currentAudioBackend": "wasapi",
   "numAcceleratedWindowsMessage": [
     ""
   ],
   "adapterDescription": "AMD Radeon(TM) R7 Graphics",
   "adapterVendorID": "0x1002",
   "adapterDeviceID": "0x130f",
   "adapterSubsysID": "00000000",
   "adapterRAM": "1024",
   "adapterDrivers": "aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64",
   "driverVersion": "13.352.1006.0",
   "driverDate": "4-15-2014",
   "adapterDescription2": "",
   "adapterVendorID2": "",
   "adapterDeviceID2": "",
   "adapterSubsysID2": "",
   "adapterRAM2": "",
   "adapterDrivers2": "",
   "driverVersion2": "",
   "driverDate2": "",
   "isGPU2Active": false,
   "direct2DEnabled": false,
   "directWriteEnabled": true,
   "directWriteVersion": "6.3.9600.18592",
   "direct2DEnabledMessage": [
     ""
   ],
   "webglRenderer": "Google Inc. -- ANGLE (AMD Radeon(TM) R7 Graphics Direct3D9Ex vs_3_0 ps_3_0)",
   "webgl2Renderer": "WebGL creation failed: \n* Error during ANGLE OpenGL init.\n* Error during ANGLE OpenGL init.\n* Error during ANGLE OpenGL init.\n* Error during ANGLE OpenGL init.\n* Error during ANGLE OpenGL init.\n* Exhausted GL driver caps.",
   "info": {
     "AzureCanvasBackend": "skia",
     "AzureFallbackCanvasBackend": "cairo",
     "AzureContentBackend": "skia",
     "AzureCanvasAccelerated": 0,
     "ApzWheelInput": 1
   },
   "featureLog": {
     "features": [
       {
         "name": "HW_COMPOSITING",
         "description": "Compositing",
         "status": "disabled",
         "log": [
           {
             "type": "default",
             "status": "available"
           },
           {
             "type": "user",
             "status": "disabled",
             "message": "Disabled by pref"
           }
         ]
       },
       {
         "name": "D3D11_COMPOSITING",
         "description": "Direct3D11 Compositing",
         "status": "unavailable",
         "log": [
           {
             "type": "default",
             "status": "unavailable",
             "message": "Hardware compositing is disabled"
           }
         ]
       },
       {
         "name": "D3D9_COMPOSITING",
         "description": "Direct3D9 Compositing",
         "status": "unavailable",
         "log": [
           {
             "type": "default",
             "status": "unavailable",
             "message": "Hardware compositing is disabled"
           }
         ]
       },
       {
         "name": "DIRECT2D",
         "description": "Direct2D",
         "status": "unavailable",
         "log": [
           {
             "type": "default",
             "status": "unavailable",
             "message": "Direct2D requires Direct3D 11 compositing"
           }
         ]
       },
       {
         "name": "D3D11_HW_ANGLE",
         "description": "Direct3D11 hardware ANGLE",
         "status": "disabled",
         "log": [
           {
             "type": "default",
             "status": "unavailable",
             "message": "D3D11 compositing is disabled"
           },
           {
             "type": "env",
             "status": "disabled",
             "message": "D3D11 compositing is disabled"
           }
         ]
       },
       {
         "name": "GPU_PROCESS",
         "description": "GPU Process",
         "status": "unavailable",
         "log": [
           {
             "type": "default",
             "status": "available"
           },
           {
             "type": "env",
             "status": "unavailable",
             "message": "Not using GPU Process since D3D11 is unavailable"
           }
         ]
       }
     ],
     "fallbacks": []
   },
   "crashGuards": []
 },
 "modifiedPreferences": {}
============================================================================

HOPEFULLY some one can figure what is going on. Note; My MSN Tech Support does not troubleshoot Firefox, only Windows and Internet Explorer & MSN issues.

Thank you for any support and help, ideas, etc.

Asked by Joseph_Frank 3 years ago

Last reply by jgreer 3 years ago

  • Archived

I don't have the option to Always activate in flash player

I can not set Flash player to Always Activate...that option is not available in the add-ons manager...I have version 32-0-0-238, with 32 bit windows 8....also the battery… (read more)

I can not set Flash player to Always Activate...that option is not available in the add-ons manager...I have version 32-0-0-238, with 32 bit windows 8....also the battery just gives me the Allow option I can not set it to remember that decision

Asked by dbstew 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Some websites keep breaking, they work ok then break, using Windows 8, disabled add ons, reset Firefox still happens

I have just got a new laptop running Windows 8, I do not use the start screen, I have downloaded Start Windows 8 and only use the desktop. I have downloaded Firefox and … (read more)

I have just got a new laptop running Windows 8, I do not use the start screen, I have downloaded Start Windows 8 and only use the desktop. I have downloaded Firefox and I am currently using vesion 20.0.1

I added MyWot and Adblock Plus and Downloader Helper.

Initially I was having a problem with the display of Cnet and the odd other site. I figured this was likely to be an issue with Adblock Plus, I disabled it on that site and it was fine. I then started losing the email functions in Yahoo mail, 'move', 'forward' etc. that run along the top of the inbox, and the drop down menu to log out woudn't show. I've since been getting problems with the display of other websites such as booking.com and now the Facebook log in page. By displaying incorrectly, I mean things appearing in line and in Times New Roman.

I have restarted with add ons disabled that didn't fix it, so I reset Firefox. This had the sites working. I reinstalled MyWot, restaretd, stillworked. Reinstalled Downloader Helper, restarted, still worked. I did not reinstall Adblock. I was using the Transport for London wesbite which was fine until I logged out and then that page appeared in Times New Roman too. The Facebook log in page is also broken again. Does anyone have any suggestions? I know my way around a computer to an extent but I'm not that techy. I've done the auto add information below, I don't know what most of it means (Avast plug in has been disabled through all this).

I have not been having these problems on my old XP laptop that I've still been using.

Asked by WoodMoose 7 years ago

Last reply by thomdotcom 7 years ago

  • Archived

Firefox crashes

Absolute murder over 100 crashes in a very short space, done everything disable add ons/offs and it crashes whatever. I am absolutely stuck......reloaded FF safe mode and… (read more)

Absolute murder over 100 crashes in a very short space, done everything disable add ons/offs and it crashes whatever. I am absolutely stuck......reloaded FF safe mode and fresh FF so many times...and it simply doesn't work. I've checked Firewall if FF was loaded with permissions and it wasn't... but that didn't help. The bogey is "server not found". What the heck is the cause of it ?

Asked by richwalters 5 years ago

Last reply by jscher2000 5 years ago

  • Archived

Cannot show Bookmarks toolbar

I have installed Firefox 24 on a new Win 8-64 laptop. The Bookmarks Toolbar is not visible. I know it is not visible by default, I have checked it, but it still is not vi… (read more)

I have installed Firefox 24 on a new Win 8-64 laptop. The Bookmarks Toolbar is not visible. I know it is not visible by default, I have checked it, but it still is not visible.

Any suggestions?

Asked by DavidAR 7 years ago

Last reply by izzydoesit 6 years ago

  • Archived

bookmarks drop-down triangles size changed

In the bookmarks drop-down menu all the drop-down triangles to the right of my user created folders have become larger. How/where can I adjust their size to match the oth… (read more)

In the bookmarks drop-down menu all the drop-down triangles to the right of my user created folders have become larger. How/where can I adjust their size to match the other triangles on that menu?

Asked by Steve E 7 years ago

Last reply by Sonya Finkey 6 years ago

  • Archived

how can I stop firefox from preventing pages to automatically redirect to another page

This problem was raised 2 years ago but was never resolved to the user then and the problem they were having the same one I came looking for an answer to. I need to be … (read more)

This problem was raised 2 years ago but was never resolved to the user then and the problem they were having the same one I came looking for an answer to.

I need to be able to allow individual sites to "automatically redirect" while preventing other sites from having that privilege.

As it is now, I use Opera to access the problem site when Firefox won't allow it. I REALLY DON'T want to change this setting universally.

Asked by rv4fun 7 years ago

Last reply by jscher2000 6 years ago

  • Archived

Severe slowness in loading web pages with Firefox 26

Hi to all! I installed the latest version of Firefox and my browsing started being very slow and a lot of error connections and loading troubles occured. I have already t… (read more)

Hi to all!

I installed the latest version of Firefox and my browsing started being very slow and a lot of error connections and loading troubles occured. I have already tried the "Restart with Add-ons Disabled" mode and also the "Troubleshooting information" resetting Firefox to its default setting. I had this issue when I updated FF to its latest version 26.0 . With the previous version I had no troubles, and I could solve the few ones I had. I unistalled it and tried to install a new fresh copy but it didn't help. I tried also the Firefox 27.0b2 version and I had the same problem.

When I sign-in my Gmail account, the page loads very slowly and the message "Some Gmail features have failed to load due to an internet connectivity problem" appears.

I can't surf the net on Google because the search takes a lot of time and for all the time the sign in the tab "Connecting..." still remains until the page doesn't load the search, I have to reload the current page to return to Google and try again.

YouTube is very slow and videos don't start at the play button.

I have this severe slowness only with Google, YouTube and also with the addons.mozilla.org site . All other sites load with no problems like webmail pages and others.

I have FF 26 installed on my laptop and using the same connection at my home, I have no problems. It only occurs on my desktop.

More details: I always use the private browsing mode and the only extensions I use are "Adblock Plus 2.4", "Adblock Plus Pop-up Addon", "Anti-Porn Pro" and "FireShot". I modified some about:config setting my I had never had any problems with all the previous versions.

I hope saying all about my problem and you could tell me how to solve it.

EDIT: More info about my FF setting and my system information of my desktop are in the "Question details" -> "More system details" where I posted the "Troubleshooting information" (It's in italian language, but it's very easy to understand).

I restored a system point before the installation of the latest version of FF coming back to the 25.0.1 previous version and like expected I have no troubles. But the problem still remain because I can't use this version for all the time, I'll have to update FF sooner or later.

Asked by Infected23z 6 years ago

Last reply by dtaBSe 6 years ago

  • Archived

some links are not working when i click on them

I will click on a link and it loads and then nothing. The only way I can open it is to open link in new tab. This has been happening since the new updates. Very frustr… (read more)

I will click on a link and it loads and then nothing. The only way I can open it is to open link in new tab. This has been happening since the new updates. Very frustrating as I have to resort to Google Chrome in order to not have to deal with this. Lots of links will not open.

Asked by renascent 6 years ago

Last reply by Ridgwell 6 years ago

  • Archived

ON WINDOWS 8 LAPTOP: Firefox CANNOT play any video on Yahoo News, seriously, this is so freaking sad, Please help...., it just can't play. Please HELP.

To many people, this might sound like a Joke when i say Firefox can't play any video on Yahoo News on any Windows 8 Laptop Touchcreen, but trust me, I have tried everythi… (read more)

To many people, this might sound like a Joke when i say Firefox can't play any video on Yahoo News on any Windows 8 Laptop Touchcreen, but trust me, I have tried everything; re-downloading Java, Flash-player, Adobe...etc, I even called Microsoft Support and my Computer company but they all said this is Firefox drama they should be able to fix the issue. Please help. I have three Computers and all can't play any video on Yahoo News, (Youtube is playing great, no issues). Please help.

Asked by JJ Co 7 years ago

Last reply by josephrot 7 years ago

  • Archived

Problems after firefox reset

After resetting firefox earlier today using the published protocol, I get a 'This Connection is Untrusted' for any website I open. By using the ‘I Understand the Risks’ o… (read more)

After resetting firefox earlier today using the published protocol, I get a 'This Connection is Untrusted' for any website I open. By using the ‘I Understand the Risks’ option, I am _usually_ able to access the site. However, when I try to open gMail, the ‘I Understand the Risks’ option is not available. So I am not able to open gMail. Note that if I use Internet Explorer I am able to open gMail or any other website normally. A second problem is that some of the websites that do open gaffed user interfaces. An example may be this support site. Another example is Facebook Scrabble.


I have tried the following without success: Restart your computer, Clear your cookies and cache, Restart Firefox in Safe Mode, Troubleshoot your plugins, Reinstall Firefox, and Reset Firefox

Asked by nfrank 6 years ago

Last reply by cor-el 5 years ago