Firefox Support Forum

Ok, so like the title says.. Years ago, Firefox changed from having the normal "File Edit View History" etc. as the default interface and tried to streamline everything into icons. I have no idea why. Maybe it had something to do with the mobile version. With a few customizations I was able to get the old look back, with my address bar.

Then a while back the address bar changed. It used to be that the address bar had a drop down that listed the sites you used most frequently. At some point mine just sortof froze and only lists the same 8 sites. Except its worse because 2 of them are now searches for Google and Amazon and not even the original google or amazon web pages. I cannot delete pages from this list like I could in the past, either.

Also, you could, you know... put an address in the address bar and it would take you directly to that site. Now it tries to do a search just as often as it actually takes me to the correct site.

This forcing search engines baffles me, because there's an actual search bar, right directly next to the address bar by default.

So if someone could help me understand how I can change my address bar back to being an address bar, that would be a great help to me. Second, if I could fix the drop down of sites to either be my most frequent sites, or a list of sites I add manually, that would be great also.

I can save to MyPocket but I can't view it. "My Library" shows only Bookmarks, History, Downloads. It used to have "view Pocket". All answers I see only tell me how to generate icon to save to Pocket. I attach a screen print.

Problem signature Problem Event Name: APPCRASH Application Name: firefox.exe Application Version: 87.0.0.7747 Application Timestamp: 60533c0c Fault Module Name: ntdll.dll Fault Module Version: 10.0.19041.844 Fault Module Timestamp: 60a6ca36 Exception Code: c0000005 Exception Offset: 0000000000026340 OS Version: 10.0.19042.2.0.0.256.48 Locale ID: 8192 Additional Information 1: 76ae Additional Information 2: 76ae09ab384d11705a8f95ab63e1ae81 Additional Information 3: 7efe Additional Information 4: 7efe7abf6252c1255c7d9bbb065045b0

On a number of sites (YouTube, Twitch, Netflix, etc), after pausing and resuming a video or jumping to a new timestamp, the video will play but be muted. The video player does not show it is muted, but no sound is playing. Jumping to another timestamp or using a keyboard shortcut to jump a couple of seconds will resume audio playback. This started happening within the last few days. Any ideas on how to fix this would be appreciated

When i click on the google maps icon (google uk home page>dots in top right hand conrner>google maps icon)or type google maps into the search field then click on the google maps link I end up on the Sheffield Hallam University log in page (a bookmark from a while ago). This has started happening in the last few weeks.

If I use Edge then everything happens as expected and google maps opens.

I have tried refreshing firefox and disabling add-ons, neither works.

Using Windows 10 home V20H2, upto date firefox.

I was wondering if there is a way to hide the titlebar (tabs, bookmarks, url, extensions, etc.) like fullscreen mode does while in windowed mode. A hotkey toggle would be preferred. Currently I am using some old CSS I found online but it's got some pretty glaring issues such as search suggestions being cutoff. Supposedly this was possible back in 2011 with an extension and something called "zombie mode" but the extension is no longer available (and most likely wouldn't work anymore). Thanks.

#navigator-toolbox {
    position: relative;
    z-index: 1;
    height: 3px;
    margin-bottom: -3px;
    opacity: 0;
    overflow: hidden;
}
#navigator-toolbox:hover {
    height: auto;
    margin-bottom: 0px;
    opacity: 1;
    overflow: show;
}
#content-deck{
    position:relative;
    z-index: 0;
}

I am Getting both "incorrect password" and "your email was returned" errors

I know the password is correct as I can still use it to log in (including logging into these forums) though I am getting this error when trying to create a recovery key or reset my password

For the "your email was returned" error, the email address is typed correctly in my account and I have gotten confirmation emails from FireFox as recently as 2 days ago. I get this error when trying to sign in to sync the Multi-Account Containers addon, as well as when trying to use "forgot password" to get a reset link.

I'm not sure how to proceed with these errors as each issue is preventing me from resolving them on my own.

At one point while I was getting the incorrect password error I got a message that my account is locked and an email would be sent to me for confirmation...though of course that also got "your email was returned"

Hi So my problem started a few days ago i don't remember exactly when. The graphs on the binance exchange site have stopped updating for me on Firefox. I mean when i load the page with the graph in it the graph is static and i have to keep refreshing the entire page to see changes in the graph. I should mention that the graphs on a different site that i use work fine and display the prices in real time.

I also had microsoft edge and the same problem happens there too but today i installed chrome and the problem in NOT present there. So the site and graphs update and work properly in chrome but not in Firefox or edge. I prefer to use Firefox for everything!

-I tried Firefox safe mode and the problem is still there. -I also made a new Firefox profile and the problem is still there. -Finally i even refreshed Firefox but even that didnt fix the problem. I should mention that i have Firefox sync enabled so after i refreshed Firefox it automatically installed back all my addons (and other settings?) so even though it is refreshed it looks and behaves exactly like before i don't know if that "cancels" the effects of the refresh.

I am running win10 and my antivirus is kaspersky. I had Kaspesky on "pause protection" while i was troubleshooting but that didnt help either. I hope i managed to explain everything because i find it hard to express my self in English. If you need me to clarify anything let me know. I hope someone can help me with this because I don't know what else to try.

Thanks in advance Kiri

I haven't enjoyed the Firefox browser for a while. Whenever I click on a link, for example on google or other search engines, I am briefly directed to smartredirect.de and then to the actual destination. I've tried a lot to solve the problem myself, Avast Brwoser Cleaner and Malwarebytes, but the programs haven't found anything. The page is listed in about: config and also another page to which I am rarely redirected. I'm absolutely sure that https://hskwq.com and http://www.smartredirect.de/ shouldn't be in about: config. I want to permanently remove both entries from about: config. How do I permanently delete something from about: config

There's a (Malian?) support article at https://support.mozilla.org/bm/questions/1280856 wherein the poster was trying to reach a website and was getting a PR_CONNECT_RESET_ERROR. I sometimes get this same error trying to connect to work and have to use another browser. A respondent on the thread suggested disabling Honey. I don't have Honey, but I have Coupert.

I disabled Coupert and was able to connect. The trouble was intermittent; I'll let you know if it recurs.

On my Dell Windows tablet when in tablet mode with no keyboard attached, the virtual keyboard appears when needed (eg for a text box) but then closes again instantly. It will not accept any input. This in ONLY a problem in Firefox - so I have had to go back to using Edge for now. Latest up to date versions of both Windows 10 and Firefox.

I have searched, but not found an answer to this. How can I shut off Numlock, which, apparently is ON by default in Firefox? I use the keypad for direction, not numbers. The problem is just in Firefox, not other programs. Please help. Thank you.

Starting about a week ago, Firefox has had periods where it would freeze for about 5 seconds, followed by working normally for about 10 seconds. In between cycles of freezing, there would also be periods where it functioned normally. The freezing doesn't seem to be triggered by anything specific. It happens when I'm scrolling, typing, or even sometimes when I'm doing nothing at all on a page. This also happens whether or not I have other programs open that could be slowing things down. According to task manager, I have plenty of spare CPU and RAM when it happens. I've tried turning off hardware acceleration, recreating the places file, and checking session restore as per this help article. It has also happened after restarting Firefox, so it shouldn't be a problem with that.

The oddness is occurring on both my Linux and Windows machines. I think something was added/changed and is syncing back and forth. LMK what you would like from me to troubleshoot this.

Hi Everyone

I'm using the latest FF 87.0 64bit in Win 10 Home. I launched FF to a blank tab only, and see the following messages in the console listed below, too advance for me to understand. Also when I add uBlock Origin, it blocks the telemetry data, see the errors below also. Even if I allow access to uBlock, it'll still block telemetry data. For the sake of security, I've changed my browser signature info to 1234 in all the strings below.

What do they mean? Do I need to reset my FF?

THANKS!

17:03:21.944 Unknown category for SetEventRecordingEnabled: fxmonitor 17:03:22.602 Error: Can't find profile directory. XULStore.jsm:66:15

   load resource://gre/modules/XULStore.jsm:66
   XULStore resource://gre/modules/XULStore.jsm:24

17:03:22.716 ExtensionError: No such native application com.lastpass.nplastpass ExtensionUtils.jsm:58:5

   ExtensionError resource://gre/modules/ExtensionUtils.jsm:58
   startupPromise resource://gre/modules/NativeMessaging.jsm:83

17:03:22.719 this.ports.get(...) is undefined 4 ExtensionParent.jsm:364

   recvPortMessage resource://gre/modules/ExtensionParent.jsm:364
   recvPortMessage self-hosted:1173
   _recv resource://gre/modules/ConduitsChild.jsm:78
   receiveMessage resource://gre/modules/ConduitsParent.jsm:371

17:03:22.918 extension is undefined 4 ExtensionParent.jsm:321

   normalizeArgs resource://gre/modules/ExtensionParent.jsm:321
   recvRuntimeMessage resource://gre/modules/ExtensionParent.jsm:330
   recvRuntimeMessage self-hosted:1173
   _recv resource://gre/modules/ConduitsChild.jsm:78
   receiveMessage resource://gre/modules/ConduitsParent.jsm:371

17:03:49.519 this.window.gBrowserInit is undefined 2 ext-browser.js:1135

   get activeTab chrome://browser/content/parent/ext-browser.js:1135
   candidates chrome://extensions/content/parent/ext-tabs-base.js:2062
   next self-hosted:1428
   query chrome://extensions/content/parent/ext-tabs-base.js:2081
   next self-hosted:1428
   from self-hosted:486
   query chrome://browser/content/parent/ext-tabs.js:936
   query self-hosted:1173
   result resource://gre/modules/ExtensionParent.jsm:956
   withPendingBrowser resource://gre/modules/ExtensionParent.jsm:489
   result resource://gre/modules/ExtensionParent.jsm:956
   callAndLog resource://gre/modules/ExtensionParent.jsm:918
   recvAPICall resource://gre/modules/ExtensionParent.jsm:955
   AsyncFunctionNext self-hosted:690

17:03:49.523 Unchecked lastError value: Error: An unexpected error occurred lp-handler.js:1

   _cwonFocused moz-extension://1234f1234-2345-1234-1234-12345a04d1234/scripts/background/app/lp-handler.js:1

uBlock Origin has prevented the following page from loading:

https://incoming.telemetry.mozilla.org/submit/telemetry/1234d1234-1234-1234-1234-123400004321/health/Firefox/87.0/release/20210318103112?v=4:

Because of the following filter:

||incoming.telemetry.mozilla.org^

Found in: Peter Lowe’s Ad and tracking server list

Disable strict blocking for