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  • Solved

All Browser Themes Are Off-Center For Seemingly No Reason

What the title says, and unfortunately I'm not sure why. If a theme isn't perfectly looped, it's...really noticeable. And I hate how ugly some themes turn out as a result… (read more)

What the title says, and unfortunately I'm not sure why. If a theme isn't perfectly looped, it's...really noticeable. And I hate how ugly some themes turn out as a result. I don't want to start sticking my hands directly into firefox's advanced settings, since I don't know much about them and don't want to risk accidentally deleting or messing with something important, but I'd really like to get this fixed somehow... Is it just the themes I'm picking? Are they supposed to all be skewed off to the side? Or is something off with my browser? Maybe my resolution's weird or something...?

Asked by isshuexplorer101 3 months ago

Answered by cor-el 3 months ago

  • Solved

Not showing bookmarks toolbar on all tabs

For years, I have had the Bookmark Toolbar always show on my initial page and all tabs at the top of page. Something happened and now it does not. I have tried resettin… (read more)

For years, I have had the Bookmark Toolbar always show on my initial page and all tabs at the top of page. Something happened and now it does not. I have tried resetting per instructions and it will show on my current page but then not show up my new tab and will disappear from the initial page. I tried a refresh to correct and that did not work either. I was able to get them to show on the left side of the screen but I much prefer them at the top and want to get back to that layout.

Asked by Patman 2 months ago

Answered by cor-el 2 months ago

Email links do not open in Firefox

I have set Firefox as my default browser. I can open it using a shortcut on my desktop. However, if I follow a link from an email, it does not open in Firefox. How com… (read more)

I have set Firefox as my default browser. I can open it using a shortcut on my desktop. However, if I follow a link from an email, it does not open in Firefox. How come?

Asked by mjware8 4 months ago

Last reply by zeroknight 4 months ago

  • Solved

Firefox Update 124.0.1 has deleted all my Bookmarks and History - can I get them back?

My Firefox Browser on (Windows 11) updated on 23rd March 2024. Now my History and Bookmarks have been deleted (but not cookies for some reason). yes, it is my correct pro… (read more)

My Firefox Browser on (Windows 11) updated on 23rd March 2024. Now my History and Bookmarks have been deleted (but not cookies for some reason). yes, it is my correct profile as I checked the dates and also double checked it against a backup I made 2 weeks ago.

Have included an image of my 'more troubleshooting information' details - I'm sure this is supposed to have more data on the page?

If there is no way to recover my hisotry and bookmarks, I see there in my profile folder is a 'bookmarksbackup' folder which contains .jsonlz4 files, one of which was saved on the 21st March 2024. I know book marks are .json files, can anyone tell me how to turn a .jsonlz4 file to a .json?

[Oh, I pressed to add here my 'troubleshooting information' as directed by this forum page and it said it couldn't automatically do it, and when I pressed 'manual', it opened that over this page and so when I pressed 'back' it had naturally deleted this post so I've had to retype everything from memory, thanks so much Mozilla for that. How about a warning that this will happen?]

Asked by cetaceus1 1 month ago

Answered by cetaceus1 1 month ago

  • Solved

XULRunner Error: Could not determine any profile running in backgroundtask mode!

The last couple of weeks I have this pop up interrupt my screen quite often several times in a row. I have searched every article online that is remotely similar to th… (read more)

The last couple of weeks I have this pop up interrupt my screen quite often several times in a row.


I have searched every article online that is remotely similar to this problem and none of the solutions have  worked. 

Any ideas on what I can do to stop this annoyance?

Asked by gpsd3208 1 month ago

Answered by jscher2000 - Support Volunteer 1 month ago

Firefow shortened amount of available homepage shortcuts

Firefox decided to remove the total amount of homepage shortcuts. For months, it allowed for 4 rows and 8 columns, with blank "Add Shortcut" shortcuts. This allowed me to… (read more)

Firefox decided to remove the total amount of homepage shortcuts. For months, it allowed for 4 rows and 8 columns, with blank "Add Shortcut" shortcuts. This allowed me to organize or split my shortcuts better. This morning, it decided to move all shortcuts together. As per the "Before" and "After" screenshots attached.

Usual disclaimers: Firefox 125.0.1 (64-bit) on Windows 10 No Config edits No extensions currently installed manipulate, affect or otherwise influence shortcuts

Please advise.

Asked by RC PD 1 month ago

Last reply by zeroknight 1 month ago

  • Solved

The the United States USPS website does not work properly with Firefox!!

Support, The USPS website does not work properly with Firefox!! The Home page loads okay but there are multiple other issues with links not working. For instance all of … (read more)

Support,

The USPS website does not work properly with Firefox!! The Home page loads okay but there are multiple other issues with links not working. For instance all of the links under Quick Tools do not work except this one: https://www.usps.com/manage/po-boxes.htm. Other things don't work either.

Everything works fine that I tried with Google Chrome though! Please address soon.

Thanks

Asked by Wayne Carpenter 3 months ago

Answered by Wayne Carpenter 3 months ago

  • Solved

Disable New Translation tool

I updated to the latest version of firefox and am not pleased with the translation tool automatically detecting the wrong language on sites. Is there any way to fully dis… (read more)

I updated to the latest version of firefox and am not pleased with the translation tool automatically detecting the wrong language on sites. Is there any way to fully disable it? I currently have no languages installed yet it pops up offering to "translate".

Asked by EarlofBirds 5 months ago

Answered by jscher2000 - Support Volunteer 5 months ago

  • Solved

Disable New High-Contrast Tab Outline

After updating to Beta 122.0b3 (64-bit), the active tab is now highlighted with a simple white outline instead of the coloring surrounding the address bar. My selected th… (read more)

After updating to Beta 122.0b3 (64-bit), the active tab is now highlighted with a simple white outline instead of the coloring surrounding the address bar. My selected theme has not changed, and the same goes for all of my extensions. I could not find this change in the 122.0b Release Notes.

If this behavior is intentional, is there any option to return to the previous behavior (including in about:config)?

Asked by Shabcarb 5 months ago

Answered by jscher2000 - Support Volunteer 5 months ago

RESTORE PREVIOUS BROWSING SESSION

Hello there :) Please help me restore my browsing session :( For the past several months I have been using Mozilla, and the feature to restore previous browsi… (read more)

Hello there :)

Please help me restore my browsing session :(

For the past several months I have been using Mozilla, and the feature to restore previous browsing session has always worked well. Even after I clear the most recent history or remove the most immediate cookies, this feature would still work e.g. after I restart my PC or just restart the browser. It would restore all the tabs I was using previously including the most recent tab I was on before the browser closed or restarted. However, this morning, I tried to clear my immediate browsing history as I usually do and the browser froze while I was in the process of clearing this immediate history (continuously displaying the pop-up window/interface for clearing history and not allowing me to do much else on the browser - I couldn't even click anything on the tab I was on, nor could I navigate to another tab and/or open a new tab; and only the close button, and maximize window button, and minimize window buttons were responding). After waiting for a while for it to start working again, I got frustrated and I closed the browser.

I then opened the browser again, but this time, it didn't restore the previous browsing session and didn't even take me to the last tab I was on.

What could have happened this time around? It has not behaved like that for this whole year.

NB: I have not done anything to the browser after opening it! I am still on the same page it landed on when I opened it (just in case).

Asked by troymargetsy 5 months ago

Last reply by cor-el 4 months ago

Firefox is Very Slow to Start

Hello! I need some help. Every since 4-6 months ago, Firefox has been extremely slow when I boot it up at first, with some page load times taking more than 10 minutes. So… (read more)

Hello! I need some help. Every since 4-6 months ago, Firefox has been extremely slow when I boot it up at first, with some page load times taking more than 10 minutes. Some fixes have seemed to work, but they never work permanently. From my testing, it is not the result of any extension and the issue persists in troubleshoot mode. What has not helped my testing is that, after enough restarts of Firefox, the problem goes away and web pages load quickly, so this has caused some false positives. Has anyone else had a similar problem they were able to fix? Should I try uninstalling Firefox and reinstalling it?

Asked by theebonyduke 5 months ago

Last reply by zeroknight 5 months ago

Many Websites even don't load any more

Many complex websites that had no problem till the latest version of Firefox don't load any more with the newest version. If this goes on like this I have to change my br… (read more)

Many complex websites that had no problem till the latest version of Firefox don't load any more with the newest version. If this goes on like this I have to change my browser. I used Firefox now for many years but it looks like I have to change, as there are no problems with other web browsers (Opera, Edge, Chrome, etc).

Aren't there a lot of feedbacks like mine?

SIncerely, Franz

Asked by xreichart 5 months ago

Last reply by cor-el 5 months ago

  • Solved

Screenshot is not functional

I am using Firefox 120.0.1, and I have difficulty to take screenshot. I tried to press shortcut key and button in toolbar as shown in the attached image, but they didn't… (read more)

I am using Firefox 120.0.1, and I have difficulty to take screenshot.

I tried to press shortcut key and button in toolbar as shown in the attached image, but they didn't work.

Is there any good way to fix this problem without reinstall firefox app?

Asked by hayabusa FireFox 5 months ago

Answered by zeroknight 5 months ago