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Forced update when automated updates were not selected

Hi, I noticed that my Firefox version has just been force-updated, on two of my computers, even though I had the automated updates unselected. I also noticed that the new… (read more)

Hi, I noticed that my Firefox version has just been force-updated, on two of my computers, even though I had the automated updates unselected. I also noticed that the new version had added an opt-out option to use "AI" for my tabs which I do not want. There may be other settings that have appeared like this forcing "AI" on me and I am not going to check all of them. I will uninstall Firefox as it is no longer respecting my privacy and autonomy as a user, following the full-blown embrace of "genAI" which goes completely opposite Firefox values such as privacy, ethics, environmental responsibility and respect of their users. I might come back when Firefox goes back to being a privacy and environmentally-friendly browser.

Asked by elduvelle 4 months ago

Last reply by Agent virtuel 2 months ago

  • Archived

Restore Deleted History After Update

Hi, firefox deleted my history after an update. The only browsing history i have left is yesterday and today since after the update. My bookmarks and the session i was in… (read more)

Hi, firefox deleted my history after an update. The only browsing history i have left is yesterday and today since after the update. My bookmarks and the session i was in were still there.

I only have one profile. i dont have a index.dat file unter C:\Users\<myname>\AppData\Roaming\Mozilla\Firefox\Profiles. Any data recovery tools cannot find one either. about:cache only shows me the history after the update.

I dont know what to do and now i've lost my history of the last about 8 years. Does anyone have an idea?

Asked by malie424 11 months ago

Last reply by sakil1234arjo 6 months ago

  • Archived

March 31, 2025 computer crash created by faulty Firefox 137.0 update conflicting with Spectrum Security Suite (F-Secure Total)

The title says it all. How do I know my crashed Dell Latitude 5500 (NOT E5500) , 512GB M2 NVME, 32GB DDR4 2400 RAM, W11 Pro x64 is now truly healed and with no glitches d… (read more)

The title says it all. How do I know my crashed Dell Latitude 5500 (NOT E5500) , 512GB M2 NVME, 32GB DDR4 2400 RAM, W11 Pro x64 is now truly healed and with no glitches due to Firefox 137.0 x64 conflicting with Spectrum Security Suite (most current version by F-Secure {TOTAL} as of 03-31-2025) and thereby crashing the entire computer. I have recovered 90whatever percent functionality to the computer, but cannot take the chance of re-installing Security Suite if there is an unresolved conflict not yet addressed and corrected. I've seen the Mozilla Connection entry about another crash similar to mine involving a different Antimalware APP. And I have seen the posting about the fix applied to correct the same type issues with a Chinese provided Antimalware APP. Has ANYONE addressed Firefox 137.0 induced conflicts with other security APPS like my Spectrum Security Suite? I cannot re-install Security Suite until or IF the conflicts that crashed my Dell 5500 have been addressed and corrected. I'd had to use a 2nd backup computer to go online, find, download, copy to a USB thumbdrive, a "suite" of online security scanners AND proprietary uninstallers, copy all of those to the crashed computer, install the necessary ones, run the scanners to check for malware infection(s), none were found, THEN run the F-Secure uninstaller, successfully removing Security Suite. THEN I had to run Firefox in Safe Mode to find and correct all the damaged website URLs the crash involved. Some 30(?) websites I could not get to until i repaired them. NOW, how do I get Firefox 137.x checked for conflicts with Spectrum Security Suite and have them corrected so I can have my Firefox AND Antimalware APP running together? Please let me know and Thank you for being here for us, JEC OldHeart1943

Asked by OldHeart1943 11 months ago

Last reply by OldHeart1943 11 months ago

  • Archived

Version problem

I upgraded Firefox using Ubuntu's apt update, apt dist-upgrade. The upgrade process said my version is 134.0.1 but when I look on the Help button is says my version is 12… (read more)

I upgraded Firefox using Ubuntu's apt update, apt dist-upgrade. The upgrade process said my version is 134.0.1 but when I look on the Help button is says my version is 125.0.2. How do I upgrade to 134.0.1?

Asked by Mike Carron 1 year ago

Last reply by jonzn4SUSE 1 year ago

  • Archived

can't seem to update firefox

I keep seeing a warning that I'd better update firefox by March 14th. But when I try, there seems to be no easy way to do it. I can download the archives, either .bz2 o… (read more)

I keep seeing a warning that I'd better update firefox by March 14th. But when I try, there seems to be no easy way to do it. I can download the archives, either .bz2 or .xz, for several different versions (ESR or not), for Linux-64. But upon opening these archives, I don't see any obvious "INSTALL" script, nor a "README" or anything else to get me started. How deep do I have to dig into this, to get this simple task done? Why can't it be "one click"? I don't want to go through the hassle of setting up the Debian apt archive to point at Mozilla, since it doesn't seem to be in the defaults -- and why should I have to?

I try to follow the directions in Support, which direct me to the "three lines" menu -> Settings -> General -> Firefox Updates. But it doesn't "automatically download" the new update, in fact it doesn't even seem to try to check for updates, nor is there any link to click to make it update manually. What I see in that panel does not match the screenshot in the Support (see attached image).

I click on "download installer", but it just takes me to the same page where I can specify my language, etc., and then download the archive of the browser itself. No sign of any installer, as mentioned above.

Why is this so hard??? Has my browser been hacked to prevent updates? Please help!

--Benjamin Ketcham-McGrath

Asked by Benjamin Ketcham 12 months ago

Last reply by James 12 months ago

  • Solved
  • Archived

Firefox being updated by another instance

What does this mean? being updated by another instance Is this why my FF is running godawful slow today? Pages coming up in 20 to 60 seconds or more instead of in a sec… (read more)

What does this mean? being updated by another instance

Is this why my FF is running godawful slow today?

Pages coming up in 20 to 60 seconds or more instead of in a second or two.

Asked by wh 9 months ago

Answered by wh 9 months ago

  • Archived

Settings/General/"Update Firefox" is missing, and FF doesn't update automatically

I'm using version 135.0.1 (64-bit) on Win11. The latest version on the site is 136.0, but no notification is given, and Help/About doesn't do it or offer the option. I've… (read more)

I'm using version 135.0.1 (64-bit) on Win11. The latest version on the site is 136.0, but no notification is given, and Help/About doesn't do it or offer the option. I've browsed the web page that discusses an "Update Firefox" section in Settings/General, but no such section exists. Anyone knows what happened??? Tnx, Nir

Asked by sailor.nir 12 months ago

Last reply by Agent virtuel 12 months ago

How do I turn off "DisableAppUpdate"?

I am having a problem saving my work through a portal I am using for work on Firefox. While trying to fix this problem, I went to Firefox Settings and noticed the followi… (read more)

I am having a problem saving my work through a portal I am using for work on Firefox.

While trying to fix this problem, I went to Firefox Settings and noticed the following hyperlinked text: "Your browser is being managed by your organization." This is my personal computer, so I don't know what organization it may be referring to.

Clicking on it brings me to a new tab called "Enterprise Policies". In that tab is a list called "Active" with two columns: Policy Name and Policy Value. The only item listed is "DisableAppUpdate" with the value "true". This may be the cause of my original problem, but in any case, I want to be able to run updates!

I am using Firefox 137.0.1 (64-bit) on a Pop_OS system.

How do I turn off "DisableAppUpdate" and run updates?

Asked by matthewandrews80 4 months ago

Last reply by jscher2000 - Support Volunteer 4 months ago

  • Locked
  • Archived

update firefox on a 32bit machine with linux (xubuntu 18.04)

Hi there, I'm trying to make a little old machine useful it is an HP mini (Laptop) with an Intel(R) Atom(TM) CPU N455 @ 1.66GHz and 2GB of RAM; it appears the firefox v… (read more)

Hi there, I'm trying to make a little old machine useful it is an HP mini (Laptop) with an Intel(R) Atom(TM) CPU N455 @ 1.66GHz and 2GB of RAM; it appears the firefox version is too old to install some extensions/add-on like uBlock... I don't want to throw it in the trash; any recommendation please?

Asked by SuMo Bot 11 months ago

Last reply by James 11 months ago

  • Archived

Can't get Firefox to update

I've been getting warning messages telling me to update Firefox or security certificates will expire on 14th January. I clicked on Help -> About, but it doesn't check … (read more)

I've been getting warning messages telling me to update Firefox or security certificates will expire on 14th January. I clicked on Help -> About, but it doesn't check for updates. I also tried going to Preferences, but I still can't see a way to install updates.

I downloaded a version from here https://www.mozilla.org/en-GB/firefox/download/thanks/ I unpacked it into my home directory, but I'm not sure how to install this version.

I'd like to be able to import my current session into the new version of firefox.

Any help would be appreciated.

Asked by hitechgardener 1 year ago

Last reply by James 1 year ago

why does Firefox force update during browsing.

hi, I love supporting this independent browser - I know its not perfect but it does a great job of doing most things well. However, and there is a big but. I can be in th… (read more)

hi, I love supporting this independent browser - I know its not perfect but it does a great job of doing most things well.

However, and there is a big but. I can be in the middle of an investigation that requires sharing data to a new tab - on opening the tab I'm blocked from going further as Firefox needs to do an update! This is really infuriating. No update can be SO urgent that you stop me using the browser. This is the Microsoft mentality, and its wrong. Can you please investigate NOT forcing users to update their browser during session.

Matt.

Asked by mattowski 1 month ago

Last reply by mattowski 3 weeks ago