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  • Archived

Does Mozilla store a copy of my synced tabs online, so that I can recover them following a serious hard drive crash?

My Windows 10 desktop system recently suffered a serious failure. The SSD C: drive suffered some sort of catastrophic fault, and the device is completely unresponsive and… (read more)

My Windows 10 desktop system recently suffered a serious failure. The SSD C: drive suffered some sort of catastrophic fault, and the device is completely unresponsive and it's contents are unrecoverable. All of my data files were on a different drive and are backed up in multiple places, but all my app config files stored in the appdata directory--including my Firefox profile--are gone forever.

I replaced the drive, reinstalled Windows and all my apps, etc., etc., including Firefox, which synced with my Windows laptop and everything is just about back to normal. EXCEPT that all of my 50 or so open tabs from that machine are no longer available. From the Synced Tabs list on my laptop, I can see an entry for the newly restored desktop system, but the tab list for that device is empty. In the Devices & Apps list on my Firefox Account page, I can see entries for all of my devices include TWO entries for the desktop system, the newly restored system as well as the old pre-crash system.

So the question is this:

1) Does Mozilla store the open tabs list for that system on their servers; and

2) Can I recover that tabs list somehow?

Thanks in advance. --scott--

Asked by Scott Trotter 9 months ago

Last reply by Scott Trotter 9 months ago

  • Archived

bookmarks & extensions synced but not logins & passwords

I am using firefox on my desktop and laptop with sync to get the same bookmarks, extensions, logins & passwords on both. Yesterday I did a fresh re-install of windows… (read more)

I am using firefox on my desktop and laptop with sync to get the same bookmarks, extensions, logins & passwords on both. Yesterday I did a fresh re-install of windows and firefox on my laptop. Them I logged into sync.

After a few minutes, it got my bookmarks and my extensions reinstalling, but that was yesterday and ever since, I never got my logins and passwords.

I checked the "logins" box in about:preferences#sync, checked "use a master password" in about:preferences#privacy and did a "sync now" but still no passwords and logins. They should still be on my desktop (I did not start it since) but I am afraid they will disappear when I connect if it syncs with the laptop which has none of them.

How can I be sure I keep them on my desktop when I turn it on? Can I save them somehow?

And then how can I get them on my laptop too?

Asked by fenntil 9 months ago

Last reply by FredMcD 9 months ago

  • Archived

My bookmarks won't sync

I"ve read through other articles. My firefox and sync are up to date. I have bookmarks checked. I use two firefox on two different microsoft PCs. I tried changing my … (read more)

I"ve read through other articles. My firefox and sync are up to date. I have bookmarks checked. I use two firefox on two different microsoft PCs. I tried changing my options in sync to see if the chances would show up in firefox on my other computer. They did, so I have that much right. I tried turning off bookmarks in the sync, syncing, then clicking the box and syncing again. I want to say it can't be me, but of course it has to be or everyone would be having the same problem.

Asked by fromdecatur 10 months ago

Last reply by cor-el 9 months ago

  • Archived

Firefox Sync results in double the bookmarks and folders

I have been using Firefox since it first came out and replaced the old Mozilla browser. When Firefox Sync first came out, I used it a few times and it messed up my bookm… (read more)

I have been using Firefox since it first came out and replaced the old Mozilla browser. When Firefox Sync first came out, I used it a few times and it messed up my bookmarks. As a result, I went back to manually syncing my bookmarks by exporting them on my primary computer and then deleting and importing them on my secondary computer. I recently tried Firefox sync again and it messed up my bookmarks again. The result was double the bookmarks and folders. I have a first set of bookmarks and folders that appear the be synced followed by a second set of bookmarks and empty folders. The second set follows the same order as the first set above starting with Bookmarks Toolbar, Other Bookmarks, Recently Bookmarked, Recently Tagged, and then a bunch empty folders. Also in the first set, many of my favicons are missing. What is going on and how can I fix this?

Thank you,

Asked by Steve H 9 months ago

Last reply by Steve H 9 months ago

  • Solved
  • Archived

Sync Moile with PC

Hello, I always have Sync turned on, on my Laptop (PC) and my iPhone. When I reinstalled Firefox, everything was synced except my bookmarks. I have all my bookmarks on my… (read more)

Hello, I always have Sync turned on, on my Laptop (PC) and my iPhone. When I reinstalled Firefox, everything was synced except my bookmarks. I have all my bookmarks on my iPhone. How do I get my bookmarks back on my Laptop? Can I somehow export my bookmarks on my iPhone, which has Firefox mobile, and email them to myself on my Laptop? I would really appreciate it very much if anyone could assist me this this issue. Thank you.

Asked by David 9 months ago

Answered by David 9 months ago

  • Archived

How do I contact a Mozilla/Firefox employee about my problem? Synced tabs issue

I have an android phone running android 9 (Pie) and I had over 100 tabs on it open (mostly news articles and stuff). It is signed into my Firefox account. I realized that… (read more)

I have an android phone running android 9 (Pie) and I had over 100 tabs on it open (mostly news articles and stuff). It is signed into my Firefox account. I realized that's a lot of tabs and the past 2 days I've been actually sorting them and closing some of them. I realized I could do this on my desktop as well. Anyways my phone froze while I had Firefox open, and I realized my tabs on there were all missing... I decided not to panic yet because I could still get to them on my desktop. Turns out when I open the "synced tabs" pane on my desktop which is logged into the same firefox account.. none of the 100+ tabs are there anymore either. How do I actually contact someone that can revert my sync status or whatever to a previous state so I can get my tabs and stuff back that I had open? Firefox crashing on my phone SHOULD NOT EVER somehow close all of those tabs on BOTH the phone and the computer. I guess the crash of firefox somehow wiped them out, and then my desktop synced with that account, realized those tabs were "closed" and cleared the list there as well.

HELP??

Asked by Brad 10 months ago

Last reply by the-edmeister 10 months ago

  • Archived

Sync never completes

Windows 10 (1903). Quite often I find that sync never completes, the spinning wheel, it just keeps spinning. I have to exit Firefox and restart, and upon restart I need t… (read more)

Windows 10 (1903). Quite often I find that sync never completes, the spinning wheel, it just keeps spinning. I have to exit Firefox and restart, and upon restart I need to kill the previous Firefox instance. Then, and only then, will sync work. But not for long, usually in a few hours it's hung up again. This only happens on my Windows 10 machine (sync works fine with my FF mobile and Windows 7 devices).

Asked by Drewskers 10 months ago

Last reply by FredMcD 10 months ago

  • Archived

My Firefox bookmarks suddenly gone

This morning I opened my Firefox and used my bookmarks. Closed Firefox. Reopened Firefox and all my bookmarks are gone. Luckily I make regular html backups and could rest… (read more)

This morning I opened my Firefox and used my bookmarks. Closed Firefox. Reopened Firefox and all my bookmarks are gone.

Luckily I make regular html backups and could restore them.

It is just that I would like to know what happened here.

I must say that: I use Firefox on an Android tablet where I never change the bookmarks, and on my laptop where I change them very often. Since a month I got the warning that Firefox was not syncing anymore. I was asked to reconnect to sync. This was on my laptop. Being afraid that reconnecting to sync would install the bookmarks from the Tablet on the laptop I disconnected from sync. But this was 2 days ago!!! Can this have caused the bookmarks suddenly disappearing?

Asked by Amazone 1 year ago

Last reply by harriet.simons 10 months ago

  • Archived

Can not get two desktop computers to sync after installing version 68.0.1

Recently got a new work desktop computer and when Firefox 68.0.1 was installed, it will not sync with my home desktop computer. On both computers, in the "Devices and Ap… (read more)

Recently got a new work desktop computer and when Firefox 68.0.1 was installed, it will not sync with my home desktop computer. On both computers, in the "Devices and Apps", both do show up as connected, but the work computer still will not sync. When I click to "connect another device", it only tried to install Firefox on my phone - no other option. I have spent 15 hours doing everything I can find on line to fix, but nothing works. I even uninstalled Firefox and ALL related items on my work computer and tried to install a couple of older versions, thinking maybe I could get it to sync and then do an update; however when ever I try to install any older version, it only installs 68.0.1. I am a CEO/software engineer I know my way around computers very well, but still can not solve this problem. I may be forced to switch browsers.

Asked by clange1 11 months ago

Last reply by cor-el 11 months ago

  • Solved
  • Archived

All passwords on desktop disappeared available on android but will not sync

Today for no reason all my saved passwords on my desktop Firefox browser have disappeared. Fortunately on my android phone they all still exist. I have tried to sync and … (read more)

Today for no reason all my saved passwords on my desktop Firefox browser have disappeared. Fortunately on my android phone they all still exist. I have tried to sync and on Android it confirms sync has happened but the passwords will still not show on the desktop browser. Only new passwords now entered are being recorded.

I have never had this problem ever and have done nothing today that would cause this to happen

I have the most recent FF 66 and up to date Windows 10

Any suggestions welcome please.

Asked by adrian29630 1 year ago

Answered by FredMcD 1 year ago

  • Solved
  • Archived

login saved lost

I have exactly the same problem found here: https://support.mozilla.org/en-US/questions/1261967 BUT, I'm using firefox 67.0.2 on linux (opensuse leap 15.0) and I have no … (read more)

I have exactly the same problem found here: https://support.mozilla.org/en-US/questions/1261967 BUT, I'm using firefox 67.0.2 on linux (opensuse leap 15.0) and I have no antivirus running. Also the workaround does not fix the problem. I tried to rename the logins.json corrupted into logins.json (I think the file is still ok, since I looked inside with a text editor (Kate) and I found all my saved "hostname"). No way to reload my saved logins into firefox. Every time I restart firefox with the correct logins.json (the old one renamed) it does not connect to sync and it told me to re-connect to sync. Then, it rename the logins.json and create another file with no saved logins. Please help Thanks

Asked by Davide 1 year ago

Answered by cor-el 1 year ago

  • Archived

Linux & Mac computers not syncing bookmarks but show both FF sessions

If I display Firefox Accounts under sync in preferences, each computer shows the other's session, and each indicates the correct time of the other's sync. But the bookmar… (read more)

If I display Firefox Accounts under sync in preferences, each computer shows the other's session, and each indicates the correct time of the other's sync. But the bookmarks are not being transferred between the two. The Linux computer (running Quantum 67.0) has not been used for awhile, but it has a big buildup of bookmarks that need to be transferred to the Mac (67.0.2). Both machines have probably 10's of thousands of bookmarks organized in a complex nested hierarchy.

The Mac and a second Mac (also 67.0.2) are syncing bookmarks with each other correctly.

Asked by ProoVit 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

How do I recover login data from another device?

After an update of Firefox, I lost all my login data on my computer. I noticed that there is a corrupt login file (logins.json.corrupt) but it is 0 bytes, empty. I have m… (read more)

After an update of Firefox, I lost all my login data on my computer. I noticed that there is a corrupt login file (logins.json.corrupt) but it is 0 bytes, empty. I have my login data on my phone, I stopped sync so that I don't lose that. How do I recover login data from connected (android) device? I could not find if I can retrieve login file from android device or not, I believe it is only accessible through the app.

Asked by alicethedreamer 1 year ago

Last reply by alicethedreamer 1 year ago

  • Archived

Lost 2FA codes, can't login on new machine..

Recently I lost my mobile device which had the Google Authenticator App setup with my Firefox account. The Backup recovery Codes were also on the same device. As a result… (read more)

Recently I lost my mobile device which had the Google Authenticator App setup with my Firefox account. The Backup recovery Codes were also on the same device.

As a result, I can no longer sign in to my account and get stuck on "Enter Security Code". Is there any way that I can have my account removed or reset 2FA without having to log-in? I do not want to setup another sync account with a new eamil id. I just want to use the same email account and not create another one just for Firefox/Mozilla.

I am okay with losing all my data synced on the account (already tried a successful password reset).

Asked by user501254 1 year ago

Last reply by cor-el 1 year ago

  • Archived

I had enabled firefox sync but when I logged into new device no data was synced into the new machine

I had enabled firefox sync in my old device synced all the data and then logged out from that device, Now I logged into new system and checked that the firefox sync is no… (read more)

I had enabled firefox sync in my old device synced all the data and then logged out from that device, Now I logged into new system and checked that the firefox sync is not showing any data at all.

Can anybody help me on this as why this happened and if there is any way to restore that sync data.

Asked by sarveshArora 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Why does firefox sync does not sync my bookmarks?

I've recently bought a new laptop. On my old laptop I used Firefox and synced my bookmarks. Now I login on my new laptop and try to sync the bookmarks from my old laptop … (read more)

I've recently bought a new laptop. On my old laptop I used Firefox and synced my bookmarks. Now I login on my new laptop and try to sync the bookmarks from my old laptop but nothing shows up... Please help.

Asked by MarcianoDB 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Can't login firefox sync

I can't login to firefox sync with correct account and password. I have tried to reset the password and it keep showing unexpected error, now, I even can't create a new a… (read more)

I can't login to firefox sync with correct account and password. I have tried to reset the password and it keep showing unexpected error, now, I even can't create a new account. Could someone tell me how to solve this problem? Thanks a lot.

Asked by steven123499 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Sync is not Syncing on all my devices

I always try logging in and trying to sync my browser after reinstalling Windows but Sync is not Syncing on all my devices I am sure that everything is correct because I … (read more)

I always try logging in and trying to sync my browser after reinstalling Windows but Sync is not Syncing on all my devices I am sure that everything is correct because I have been using Firefox since the first release But I think there's a sync problem, maybe my data was removed from the server Is there any solution? thank you

Asked by abounart 1 year ago

Last reply by cor-el 1 year ago