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  • Archived

Sync is creating folders/bms that existed in the past or never existed

FF 72.0.1 for Windows. See if I can explain this problem. I migrated Chrome bookmarks to a new profile on my desktop. I cleaned up the migration bookmarks and saved to… (read more)

FF 72.0.1 for Windows. See if I can explain this problem. I migrated Chrome bookmarks to a new profile on my desktop. I cleaned up the migration bookmarks and saved to an html file for a backup. I also created a new profile on my laptop that I did attempt to sync with the desktop which was when I first noticed issues with the synced bookmarks/folders.

RIght now I have sync turned off on both machines and am concentrating only on the desktop. I deleted all the bookmarkbackups directory files and deleted places.sqlite and imported the saved html file to get the desktop where I want it. However, when I turn sync on (with sync turned off on the laptop) it adds folders and bookmarks, some of which were NOT there in the Chrome migration and some duplicates that I had created on the laptop. Deleting the WEAVE directory makes no difference. I don't know where this information is coming from, whether cache or ff backups, but I want to have a clean set of bookmarks, that I can sync to a clean laptop.

Can someone please tell me where this previously synced (some not) information is coming from so I can delete and start from scratch.

Asked by dmcmillen 2 years ago

Last reply by MA 2 Oliveira 1 year ago

  • Archived

Recover Firefox password without losing bookmarks and saved logins

I've been using Firefox to store logins and passwords and manage bookmarks on one computer for 10 years+. I always just opened a browser, clicked "tools" then went to my … (read more)

I've been using Firefox to store logins and passwords and manage bookmarks on one computer for 10 years+. I always just opened a browser, clicked "tools" then went to my saved passwords. Today I got a new computer and wanted to sync with my Firefox from the old computer. The old computer is asking for a Firefox password, which I don't have (I've tried everything I can think of but I set it 10 years ago). I searched for help online and tried setting a "Master Password." Now, despite entering the EXACT password I selected, it is saying it's wrong and I'm locked out of all of my saved logins on the original computer as well.

I have a secondary email but nothing seems to generate a recovery email (yes, I am stupid and didn't enable recovery key and now I cannot do it because I don't have the password). Is there any way for me to get back into my saved logins? I am using the old computer to work from home and cannot complete any work now. The company sent me a brand new laptop, but all of my logins and passwords are on the old computer tha now wants a master password.

Asked by rl.witter 1 year ago

Last reply by jscher2000 1 year ago

  • Archived

Can't activate two-step-authentication

I try to add the two-step-authentication to my account, but when I scan the QR-code and enter the generated security code I get the error message "two-step-authentication… (read more)

I try to add the two-step-authentication to my account, but when I scan the QR-code and enter the generated security code I get the error message "two-step-authentication required"; so it tells me I have to enable two-step-authentication before I can enable two-step-authentication?

Asked by Anthesnatidis 1 year ago

Last reply by cor-el 1 year ago

  • Archived

My passwords disappeared

I've woken up to discover that my passwords have all vanished. My bookmarks are available. My usernames are suggested, but my passwords have all disappeared. I checked "s… (read more)

I've woken up to discover that my passwords have all vanished. My bookmarks are available. My usernames are suggested, but my passwords have all disappeared. I checked "saved passwords", and it's totally empty. I really hope it's fixable. I've always proceeded with auto-fill. There are passwords I haven't manually typed in over three years.

Asked by Brandonheatu 1 year ago

Last reply by aditya81028 1 year ago

  • Archived

Strange Characters on FireFox Account page.

I have updated to Firefox 77. I go to https://accounts.firefox.com and I met with a whole page of these symbols: �??�YYs�H?�+lG����:?�4���,7�1z�(U?�@?ց�~�fI?C�����}@�TUy~… (read more)

I have updated to Firefox 77. I go to https://accounts.firefox.com and I met with a whole page of these symbols:

�??�YYs�H?�+lG����:?�4���,7�1z�(U?�@?ց�~�fI?C�����}@�TUy~��)}�?�q��ie?��?����BX�r��� �nQ�?����K#T�??�4j�Ѻ�<=�DѾJ_bvh=W?

I can browse web pages fine, but I cannot gain access to login to my FireFox Account. I have had to use another browser to post this as I needed to login to my Forefox Account in order to do so.

Why am I seen these symbols?

Asked by Matt J 1 year ago

Last reply by jscher2000 1 year ago

  • Archived

Email with confirmation link does't arives.

Hi, I have a problem with login in to my Firefox Sync Account, after clean installation of Windows 10. I have not recall to enable 2FA in Firefox Sync i have never used i… (read more)

Hi, I have a problem with login in to my Firefox Sync Account, after clean installation of Windows 10. I have not recall to enable 2FA in Firefox Sync i have never used it to activate account on my PC or Android Phone. I'm using 2FA to my Google Account witch is the email for my Firefox Sync Account. But supposedlyi did.

I have tried to use keys generated by Google Authenticator (witch is only 2FA token I use, not counting Facebook App, witch I use only for FB) but no success. I tried to use this link https://accounts.firefox.com/signin and then use proper password. Then there is an information to check email for confirmation link. I get no email, noting in spam nothing nowhere. I did add the accounts@firefox.com email address to protect it from spam filters, but nothing in 4 days, waiting for a miracle. 

In an act of desperation i did change the password for the account. And i received email to confirm this chance witch a did. The email was send from accounts@firefox.com e-mail, and it arrived in my inbox immediately.

Why i do not get the confirmation email?

Asked by maciejszupiluk 1 year ago

Last reply by AliceWyman 1 year ago

  • Archived

Firefox 80 - Own Syncserver on an Raspberry Pi doesn't work anymore :(

Some years ago I set up an own firefox sync serven on a Rasperry Pi. Yesterday Firefox updated to Version 80 and now i can't sync anymore. There is a message "Connect wit… (read more)

Some years ago I set up an own firefox sync serven on a Rasperry Pi. Yesterday Firefox updated to Version 80 and now i can't sync anymore. There is a message "Connect with your account (again)" or similar - german version)) but after connecting (enter mailadress and password) the same message pops up again. And i am unable to sync :((( Any ideas how to fix this problem? I really want my own sync server instead of cloud services. "My data belongs to me" - you know.

Asked by firefox938 1 year ago

Last reply by ffsync25 1 year ago

New install over an outdated version of Firefox,

I have three devices, a desk top, a laptop and an iPad. The desktop is running a very outdated version of Firefox which means it is not compatable just to update it. The … (read more)

I have three devices, a desk top, a laptop and an iPad. The desktop is running a very outdated version of Firefox which means it is not compatable just to update it. The forum tried to help me with this a while back, but it was deemed not to be possible, and the best way would have been to do a fresh new install, but there was noway to save log-ins/passwords bookmarks. My devices all have the Firefox sync and that is so far working well. My question is, if I dragged my PC's Firefox into the present by performing a fresh new install, would my synced items install ok....after invoking the Sync feature on the new install. Logic tells me this should be so, as it worked ok with the new iPad, but I know from experience that logic doesn't always come into play. (Windows7) Many thanks

Asked by Fozzie777 4 months ago

Last reply by cor-el 3 months ago

  • Archived

Locked out of my account

I'm getting a message that says "Sorry we've locked your account" because I didn't hit the email verification link but I never received it. Is there any way to request a … (read more)

I'm getting a message that says "Sorry we've locked your account" because I didn't hit the email verification link but I never received it. Is there any way to request a new one?

Asked by Kyle Albanese 2 years ago

Last reply by m.mouse313 1 year ago

  • Archived

Firefox won't open with maximized window after login, and it happens across different Windows OS.

Firefox will never ever open in maximized window after I log in with my Firefox account and make some changes to the toolbars. Advanced properties to make maximizing defa… (read more)

Firefox will never ever open in maximized window after I log in with my Firefox account and make some changes to the toolbars. Advanced properties to make maximizing default won't work either. It hasn't worked for many Firefox versions I've tried and that caused me to use Chrome. But if you manage to fix this problem, I'll be more than happy to stick with Firefox.

Asked by Csuŋ 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Even when I signout of my Firefox account, all of my logins still show up in form fields

All of my usernames and passwords still show up on my work computer after I signout of my firefox account and even after I clear cache and data. My firefox account info i… (read more)

All of my usernames and passwords still show up on my work computer after I signout of my firefox account and even after I clear cache and data.

My firefox account info is even saved so that anyone can just go to the firefox signin page and sign in with my info.

Asked by Sir REal 1 year ago

Last reply by FredMcD 1 year ago

saved logins and passwords wiped, erased, deleted, lost

Very similar to posts in previous years that are archived and largely unanswered or not up-to-date. I opened up my a Firefox session to find out I was logged out of sync… (read more)

Very similar to posts in previous years that are archived and largely unanswered or not up-to-date.

I opened up my a Firefox session to find out I was logged out of sync and when I logged back in all my passwords where erased.

This has been stable for the last 10 months and Firefox has provided a reliable password archive with nice syncing features. However, this is a deal breaker, since I cannot loose the login credentials randomly.

No updates. No conscious logging out. No disregarding warnings etc.

Anyway to revert or retrieve?

Asked by Magnus 1 week ago

Last reply by jonzn4SUSE 6 days ago

  • Archived

Is there still an option to remove/delete synced data when disconnecting a device?

I use firefox on multiple PCs at work and sign in to sync my bookmarks and passwords; it's been an excellent feature given I'm not guaranteed to be in the same room and o… (read more)

I use firefox on multiple PCs at work and sign in to sync my bookmarks and passwords; it's been an excellent feature given I'm not guaranteed to be in the same room and on the same PC. Since the latest update, when I choose to disconnect, I no longer have the option to remove/delete synced data, specifically bookmarks and passwords. I can't find it anywhere is settings. Has this been removed?

Asked by archery0112 2 years ago

Last reply by Bob Giesen 1 year ago

  • Archived

Locked out of account

Long story short I have 3 personal email accounts. 2 of the 3 emails are tied to a Firefox Account that I am able to sign into. Apparently, I must have created a secondar… (read more)

Long story short I have 3 personal email accounts. 2 of the 3 emails are tied to a Firefox Account that I am able to sign into. Apparently, I must have created a secondary Firefox account some time ago using the 3rd email address. It has 2FA enabled and I cannot log into it. It so happens that I have now migrated to using that 3rd email address as my primary email address. I do not care about losing any of the sync data that might be there, is there anyway possible to just have the account deleted or the 2FA reset so I can use that email address on my current account?

Asked by Sean Fagundes 2 years ago

Last reply by cor-el 1 year ago

  • Archived

Why does sync not preserve separate windows with their tabs, but instead has a jumble of the tabs all together?

I had a number of separate tabs in a few different windows (search subjects) and the machine I was working on would not boot any longer. To get this research back, I am … (read more)

I had a number of separate tabs in a few different windows (search subjects) and the machine I was working on would not boot any longer. To get this research back, I am using Sync - but none of the original windows was preserved. Instead there is just a long list of all of the tabs I had open across all the windows I had open. Why does Sync not preserve the separate windows? With well over a hundred tabs open, this makes recovering/accessing this information very tedious - as all the tabs have to be opened individually, and then sorted into separate windows again, to be bookmarked in their search subject categories/windows! Was this just an oversight, or is it technically not possible to preserve separate windows in Sync?

If it is technically not possible to preserver multiple windows of tabs in Sync, it would be much more workable if it were possible to mark these tabs in Sync to re-open them, rather than have to open them individually or all of the tabs at once from that other machine. Thanks!

Asked by btsam 1 year ago

Last reply by brisdaz 1 year ago

  • Archived

Lost authentacator app, no codes, just recovery key how to unlock acct

I have a phone that the authentication app went away. The account can not be logged in and other way of login does not show. I have a recovery key but that's all. Logi… (read more)

I have a phone that the authentication app went away. The account can not be logged in and other way of login does not show. I have a recovery key but that's all. Login process does not ask for recovery key. how to use?

Asked by Simson FireFox 1 year ago

Last reply by Wesley Branton 1 year ago

  • Archived

Logged out from all website after run firefox on Windows

I have Firefox in Debian 10 and Windows 10, after about 3 days of time using Firefox in Windows, Yesterday I have used this again, And I understand when I use Firefox in … (read more)

I have Firefox in Debian 10 and Windows 10, after about 3 days of time using Firefox in Windows, Yesterday I have used this again, And I understand when I use Firefox in Windows, I will logging out from all websites in Firefox in Debian. I produced this problem before but does not understand it happen because I used Firefox in Windows last time. Looks like all cookies will erase in Debian. But I do not know why. Please note I have logged in to Firefox before and this does not happen when I logging to my Firefox account.

Asked by Amir 1 year ago

Last reply by cor-el 1 year ago

  • Archived

send tab to device doesn't work

I can send from iPhone to desktop no problem. But Desktop to iPhone never works. both are connected and synced. tried disconnecting and re-syncing, but still no. If i kee… (read more)

I can send from iPhone to desktop no problem. But Desktop to iPhone never works. both are connected and synced. tried disconnecting and re-syncing, but still no. If i keep the page open on desktop i can find it in the Library on iPhone. but that's kinda long-winded when it should be much easier.

Asked by Billy 2 years ago

Last reply by cor-el 1 year ago