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  • Solved

bookmarks gone after doing a factory reset on my Macbook despite signing into same Mozilla profile

Hiya good citizens of the internet 👋 Please help me recover my bookmarks 🥺 I've gone through every single support article on this topic and tried everything suggested … (read more)

Hiya good citizens of the internet 👋

Please help me recover my bookmarks 🥺

I've gone through every single support article on this topic and tried everything suggested and still no luck. This is my hail mary.

How I got here I needed to do a full wipe and reinstal of my macOS; this was conducted with the help of the Genuis bar. Upon reinstalling Firefox, I signed into my account and my bookmarks are all gone, records of them empty.

I should also note that nothing else ported over. No passwords, no browser extensions. Nada. The passowrds and extensions aren't a big deal. I use a 3rd-party password manager and can easily re-download the handful of extensions/widgets. But I heavily relied on bookmarks for both frequently visited sites and ones rarely-used which I knew were important for future reference. And I cannot remember 80% of them...

What else I've tried other than what's suggested in help article:

  • Because I did not check to confirm which Firefox profile I've been signed into for ages and ages before doing the reset, I thought maybe I had just signed into the wrong one. I proceeded to try every other email address I have, including two from my old workplace. None of the other 5 emails had profiles created. I know this because it prompted the sign up userflow; create a password, etc.
  • But I also know for a fact that the bookmarks were saved as part of a profile because I used the profile sync feature to auto-port all my bookmarks when I first got this Macbook a year and a bit ago.
  • The folders where bookmark backup info is stored locally are empty... Clearly, it wasn't stored in my icloud documents (that's on me for not double-checking)
  • I checked my other device (mobile phone) to see if I had firefox downloaded and was signed into the same account as the original, with the bookmarks still visible. Of course I didn't. I only use Safari on my phone 😭

""Grasping at straws: the only other things I can think of""

  • Is there some way of linking my MAC address with my IP address and using those to triangulate the correct profile?
  • Because my computer got wiped and nothing is saved locally, my only hope is that my bookmarks are floating around the ether. If so, I just need to figure out how to find them.

Any and all help/suggestions are massively appreciated!!

Thanks in advance,

Lauren

Asked by Lauren G 4 months ago

Answered by jonzn4SUSE 4 months ago

Firefox Sync Bookmarks

Hi, I have used Firefox for a long time. I have many bookmarks, passwords etc on Firefox on my original PC. Sadly the hard drive on my original PC has failed. I borrow… (read more)

Hi,

I have used Firefox for a long time. I have many bookmarks, passwords etc on Firefox on my original PC.

Sadly the hard drive on my original PC has failed. I borrowed a laptop temporarily and signed into Firefox on that. My bookmarks did not transfer across and instead I had someone elses bookmarks but I wasn't too concerned as I was only borrowing the laptop.

I now have a new PC. I have restored my files from a backup external drive and I have signed into Firefox on this PC. However, all of my tabs and bookmarks have not come across. I have pressed sync but it has brought the bookmarks over from the laptop and not the bookmarks from my original PC.

How can I sync to the original PC that has all my bookmarks etc please? Or have I lost it all forever?

Thank you.

Asked by nuttybabez82 4 months ago

Last reply by nuttybabez82 4 months ago

Deleted Bookmarks from 5 years ago suddenly all restored

I'm totally desperate: all the bookmarks (which I deleted about 5 years ago) have been restored since I started to use my old laptop again, which I hadn't used in years -… (read more)

I'm totally desperate: all the bookmarks (which I deleted about 5 years ago) have been restored since I started to use my old laptop again, which I hadn't used in years - what can I do? I'm talking about hundreds of bookmarks which would take me days to check and delete - this was already an issue years ago but didn't occur for quite some time, but today it has reappeared. Please help to fix this right now, and also for this issue to not occur again - there has to be an option to define one computer as the main one with which all other secondary computers should be synced, and not the other way around...?

Asked by ayanami.neon 5 months ago

Last reply by cor-el 5 months ago

  • Solved

My data won't sync from my other device

So, my old computer recently broke, but I luckily recovered all my files. I was re-downloading Firefox onto this computer, but my bookmarks and add-ons and stuff won't sy… (read more)

So, my old computer recently broke, but I luckily recovered all my files. I was re-downloading Firefox onto this computer, but my bookmarks and add-ons and stuff won't sync. When I searched for the solution to this, I saw someone having a similar-ish problem (https://support.mozilla.org/en-US/questions/1403774#answer-1563248), but they just said they had to wait awhile for it to sync. Now, I have a couple questions that I can't seem to get the answer to:

1. How long does it take to sync my data? How long did that person have to wait?

2. What if it never syncs and that person just got lucky? Is there some sort of alternate way to fix this faster?

I'd really appreciate help on this topic, but I'm not the best with computers. If anyone has had this problem, and figured it out, please let me know! I had a lot of bookmarks and a good amount of add-ons, I really would like to not lose those.

Asked by ☆ 0L1V3R ☆ 4 months ago

Answered by ☆ 0L1V3R ☆ 4 months ago

How do I recover data from another PC

Recently my PC has died from the hardware crash. So I've bought another PC and installed Firefox. While other browsers seem to nicely sync bookmarks and history from the … (read more)

Recently my PC has died from the hardware crash. So I've bought another PC and installed Firefox. While other browsers seem to nicely sync bookmarks and history from the previous PC, Firefox didn't do that although I have been logged into my Firefox account on both PCs and I can clearly see the other PC in devices using this account. What is the reason for that?

Asked by bohdanstupak8 4 months ago

Last reply by Paul 4 months ago

help with lost data

i recently made a firefox account synced the data cuz i was getting a new pc. Then when i went to login with the same account none of my bookmarks, passwords or anything … (read more)

i recently made a firefox account synced the data cuz i was getting a new pc. Then when i went to login with the same account none of my bookmarks, passwords or anything was there. It just gave me a fresh account.

Asked by Armen oshagan 5 months ago

Last reply by herrybrook90 5 months ago

My need to work with please help me with attached to my account and investment please

My need to work with please help me with attached to my account and investment check with my email access to my old telegram account please help me with attached to my ac… (read more)

My need to work with please help me with attached to my account and investment check with my email access to my old telegram account please help me with attached to my account and investment please

Asked by Machindra Sawant 4 months ago

Last reply by markwarner22 4 months ago

Firefox Sync did not restore my data

Hello Out of nowhere I started having problems watching Videos on Twitch. So, after some Flatpak repairs and reinstalls, I decided to sync my data with Firefox Sync and … (read more)

Hello

Out of nowhere I started having problems watching Videos on Twitch. So, after some Flatpak repairs and reinstalls, I decided to sync my data with Firefox Sync and remove it completely. For my surprise after reinstalling and logging in on Firefox Sync my only extensions and, what looks like part of my history were restored. Lost my session, custom tabs names etc.

Asked by msmafra 4 months ago

Last reply by jonzn4SUSE 4 months ago

Restoring Data From Accidently Removed Extension

I mistakenly removed an important extension (LinkLocker, which I wrote, actually) from my synced work computer, not realizing it would be removed from my home laptop as w… (read more)

I mistakenly removed an important extension (LinkLocker, which I wrote, actually) from my synced work computer, not realizing it would be removed from my home laptop as well.

Unfortunately, I saved a significant amount of data in that extension's storage and, after reinstalling it, can't seem to recover it.

Is this data lost forever or is there some place I can look to find it?

Asked by dougpowers9061 4 months ago

Last reply by cor-el 4 months ago

  • Archived

Addons Not Syncing between Desktop and Laptop

Hello: I have installed and enabled sync under the same Mozilla account on my desktop and laptop. The only thing that seems NOT to sync between them is my add-ons. There… (read more)

Hello:

I have installed and enabled sync under the same Mozilla account on my desktop and laptop. The only thing that seems NOT to sync between them is my add-ons. There was no sync error log when I checked. I have already tried logging out and logging back into my Mozilla account on both computers, turning off my antivirus real-time protection, double-checking my sync settings, and restarting both my computers.

This issue is beyond frustrating. Does anybody have any additional suggestions to save my sanity by correcting this issue? I would appreciate any assistance that is provided! Thank you!

Respectfully, Jeffrey

Asked by JRL1156 7 months ago

Last reply by cor-el 7 months ago

Logging in using my Gmail account

I just got a new Mac Powerbook so I'm starting over getting all my old stuff transferred here. I've been trying to sync my account and every time I ask for the code to b… (read more)

I just got a new Mac Powerbook so I'm starting over getting all my old stuff transferred here.

I've been trying to sync my account and every time I ask for the code to be sent to my email address, it is NOT sending the code for me to use to log in!

HELP!

Asked by 8gzbfr27sk 4 months ago

Last reply by Paul 4 months ago

  • Solved

Syncing passwords

I have both Win7 and Win10 on separate drives. I have been migrating from 7 to 10. From all appearances Firefox on both OS's are sync'd. I have asked for my passwords to … (read more)

I have both Win7 and Win10 on separate drives. I have been migrating from 7 to 10. From all appearances Firefox on both OS's are sync'd. I have asked for my passwords to be sync'd, yet they have not migrated to Win 10. Bookmarks have so I know something is working. Any advice? Thanks Chris

Asked by chris654 5 months ago

Answered by chris654 5 months ago

Why the difference

I have 2 laptops same make but different models. Both use Firefox and they are synced. Why has one a green tick but not the othr? - one image taken by snipping tool one b… (read more)

I have 2 laptops same make but different models. Both use Firefox and they are synced. Why has one a green tick but not the othr? - one image taken by snipping tool one by PRT SCR + Paint

Asked by George Brown 4 months ago

Last reply by George Brown 4 months ago