Firefox Support Forum

Upon install, I get message 'Firefox has stopped working'. 'A problem caused the program to stop working correctly.' 'Please close the program'. But the program never opens. I just simply close the dialog box.

After I updated an add-on (Flash) that was suggested by Firefox, I have not been able to start Firefox. It crashes on startup every time. I have gone through each of the suggestions on how to fix it but none have worked. I have even tried to open Firefox in safe mode but it still crashes on launch. I have also tried to go through the refresh process and it still crashes. Finally, I have even deleted the application and re-downloaded it. It seems to install fine, but still crashes when launched.

Crash ID: bp-68517d71-1ca6-4a37-a27d-701f10181028

I would appreciate any other suggestions. Thanks.

Firefox does not open and show the crash message also in safe mode. I try to remove firefox and to upload a new one, but i had the same result Identificativo crash: bp-7914a403-25a4-4d19-a7eb-2df4b0181028 I need help!

I downloaded the newest version of Firefox and it simply crashes before it opens.

This is the Crash ID:

Crash ID: bp-19c953f3-7fb3-4ba3-9136-06c9d0181024

I don't know what to do.

Hi,

I am runnig Firefox 62.0.3 64 bit under Windows 8.1. Out of a sudden, after booting the computer, FF did not start anymore in my normal user account but under administrator rights. Freshly installing FF did not solve the problem. What is goring wrong and why FF did not start anymore despite it worked before perfectly?

On my Windows 10 desktop PC, FireFox crashes on startup, even in safe mode. Don't have the problem on Windows 10 Laptop. Has previously been working for over a year.

Crash ID: bp-b625c6b9-98e8-4f78-91f5-9b3de0181013

Firefox crashes at startup after installing update. Clean install does the same. I have followed the instructions in Mozilla help to this point - does not open in "safe mode" etc. Any ideas?

My Firefox repeatedly quit unexpectedly after upgrading to version 62.0.3! Below is the Problem Details and System Configuration report. I've tried to hard download the latest Firefox (again) but the Firefox 62.0.3.dmg won't open. I've attached a screen grab.

Process: firefox [3692] Path: /Applications/Firefox.app/Contents/MacOS/firefox Identifier: org.mozilla.firefox Version: 62.0.3 (6218.10.1) Code Type: X86-64 (Native) Parent Process:  ??? [1] Responsible: firefox [3692] User ID: 501

Date/Time: 2018-10-07 04:17:37.281 +0800 OS Version: Mac OS X 10.11.6 (15G22010) Report Version: 11 Anonymous UUID: AE71ADD2-8651-DAF0-2718-59DEA027A96F

Time Awake Since Boot: 200 seconds

System Integrity Protection: enabled

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_ACCESS (SIGSEGV) Exception Codes: KERN_INVALID_ADDRESS at 0xffffffffffffffff Exception Note: EXC_CORPSE_NOTIFY

VM Regions Near 0xffffffffffffffff: --> shared memory 00007fffffef1000-00007fffffef2000 [ 4K] r-x/r-x SM=SHM

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread 0 org.mozilla.firefox 0x00000001022f0505 0x1022ef000 + 5381 1  ??? 0x696c79642e736269 0 + 7596580142650188393

Thread 0 crashed with X86 Thread State (64-bit):

 rax: 0xffffffffffffffff  rbx: 0x0000000000000004  rcx: 0x0000000000000002  rdx: 0xffffffffffffffff
 rdi: 0x0000000000000016  rsi: 0x0000000000000000  rbp: 0x00007fff5d90fc30  rsp: 0x00007fff5d90fb70
  r8: 0x0000000000000004   r9: 0x0000000000000000  r10: 0x00007fff8de48c02  r11: 0x0000000000000202
 r12: 0x00007fff5d910459  r13: 0x0000000102703040  r14: 0x0000000000000000  r15: 0xffffffffffffffff
 rip: 0x00000001022f0505  rfl: 0x0000000000010286  cr2: 0xffffffffffffffff
 

Logical CPU: 6 Error Code: 0x00000004 Trap Number: 14

Binary Images:

      0x1022ef000 -        0x1022f0ff7 +org.mozilla.firefox (62.0.3 - 6218.10.1) <2405040F-2C56-3DB7-BC9A-82697766FAE4> /Applications/Firefox.app/Contents/MacOS/firefox
      0x1022fc000 -        0x10231eff7 +libmozglue.dylib (0) <F722CB00-C672-3CBF-B413-A589793B46C2> /Applications/Firefox.app/Contents/MacOS/libmozglue.dylib
      0x102800000 -        0x102a61fff +libnss3.dylib (0) <90998F01-A209-3220-9D18-61D676F808A5> /Applications/Firefox.app/Contents/MacOS/libnss3.dylib
      0x102a9b000 -        0x102aa7fff +liblgpllibs.dylib (0) <852ECF00-76C1-349D-B0F0-1574D751FCBA> /Applications/Firefox.app/Contents/MacOS/liblgpllibs.dylib
   0x7fff60af4000 -     0x7fff60b2ba47  dyld (360.22) <6B9CD3BA-2D60-3629-A0CB-AB810F55E8DD> /usr/lib/dyld
   0x7fff80c6b000 -     0x7fff80c79ff7  libbz2.1.0.dylib (38) <790B4CA3-9A41-39B2-ACDB-3DF973695B0F> /usr/lib/libbz2.1.0.dylib
   0x7fff80e24000 -     0x7fff80e30fff  com.apple.speech.synthesis.framework (5.4.12 - 5.4.12) <71DA00B8-5EA2-326B-8814-59DB25512F65> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/SpeechSynthesis.framework/Versions/A/SpeechSynthesis
   0x7fff80e31000 -     0x7fff80e7dfff  com.apple.print.framework.PrintCore (11.2 - 472.2) <5AE8AA6B-CE09-397D-B0D4-0F9CCBF1F77D> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/PrintCore.framework/Versions/A/PrintCore
   0x7fff80f93000 -     0x7fff80fdfffb  com.apple.HIServices (1.22 - 550) <6B76B41C-CF5A-34C4-89F4-EFD7CA3D1C9D> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/HIServices.framework/Versions/A/HIServices
   0x7fff80fe0000 -     0x7fff81334fff  com.apple.Foundation (6.9 - 1259.32) <472CF0E0-E6AE-3330-86A5-849F120749E2> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
   0x7fff815e4000 -     0x7fff815e7ff7  libCoreFSCache.dylib (119.5) <2389D7DA-B8EF-3EB4-AAAF-FBEDE01CDECA> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCoreFSCache.dylib
   0x7fff815e8000 -     0x7fff81629ff7  libGLU.dylib (12.1) <CD7A5916-3E3C-3EF3-A275-B281016B99CB> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib
   0x7fff81662000 -     0x7fff818e9fff  com.apple.CFNetwork (760.9 - 760.9) <54B34D8B-BDE6-37EA-B178-1906827ECC59> /System/Library/Frameworks/CFNetwork.framework/Versions/A/CFNetwork
   0x7fff818ea000 -     0x7fff81b0bff7  com.apple.CoreImage (11.4.0 - 366.4.20) <7721BA55-A10E-3425-8392-C5D7C510EAAB> /System/Library/Frameworks/CoreImage.framework/Versions/A/CoreImage
   0x7fff81b0c000 -     0x7fff81b10fff  libpam.2.dylib (20) <CFCD19BD-87BC-3F2B-BB1C-4C23E8E55F1A> /usr/lib/libpam.2.dylib
   0x7fff81b11000 -     0x7fff81b49ff7  com.apple.RemoteViewServices (2.0 - 101) <B2881449-8CFE-3D1C-B4BF-155640392533> /System/Library/PrivateFrameworks/RemoteViewServices.framework/Versions/A/RemoteViewServices
   0x7fff81bb1000 -     0x7fff81c02fff  com.apple.audio.CoreAudio (4.3.0 - 4.3.0) <EA7D4F3B-062B-3C81-A98C-C89264D00D48> /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
   0x7fff81c0b000 -     0x7fff81c93fff  com.apple.CoreSymbolication (3.1 - 58048.1) <F265777B-068C-3A24-AAE5-D0030A47F74F> /System/Library/PrivateFrameworks/CoreSymbolication.framework/Versions/A/CoreSymbolication
   0x7fff81c94000 -     0x7fff81caaff7  libLinearAlgebra.dylib (1162.2) <FFE54EDF-F06F-3C0A-864A-4CA7BBFD4B2D> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libLinearAlgebra.dylib
   0x7fff822a3000 -     0x7fff82549ff7  com.apple.CoreData (120 - 641.3) <A29A5491-6169-372B-828F-84EE0CFD4BC4> /System/Library/Frameworks/CoreData.framework/Versions/A/CoreData
   0x7fff8254a000 -     0x7fff8254dffb  libdyld.dylib (360.22) <E0CE4C3B-38DF-37FB-A74E-866938E1AF92> /usr/lib/system/libdyld.dylib
   0x7fff8255f000 -     0x7fff8258eff7  com.apple.DictionaryServices (1.2 - 250.3) <30250542-CBAA-39C1-91AA-B57A5DE17594> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/DictionaryServices.framework/Versions/A/DictionaryServices
   0x7fff828c7000 -     0x7fff828cdfff  com.apple.IOAccelerator (205.14 - 205.14) <AFCB63A4-BEF6-362B-98C2-912FB1FC5F82> /System/Library/PrivateFrameworks/IOAccelerator.framework/Versions/A/IOAccelerator
   0x7fff828ce000 -     0x7fff82914ff7  libauto.dylib (186) <999E610F-41FC-32A3-ADCA-5EC049B65DFB> /usr/lib/libauto.dylib
   0x7fff838bd000 -     0x7fff83ba2ffb  com.apple.CoreServices.CarbonCore (1136.2 - 1136.2) <2DBAFC9A-6CD6-351D-B1F4-87D81AA6D640> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore
   0x7fff83db7000 -     0x7fff84275fcf  com.apple.vImage (8.0 - 8.0) <85FB412E-EB30-3433-A79B-B3970FC83580> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.framework/Versions/A/vImage
   0x7fff84ef9000 -     0x7fff84f0aff7  libsystem_trace.dylib (201.10.3) <0ED15BED-B1F8-3845-9EC1-CC0B54B6BF1B> /usr/lib/system/libsystem_trace.dylib
   0x7fff84f89000 -     0x7fff84ff4ff7  com.apple.framework.CoreWLAN (11.0 - 1101.20) <F91E178D-874A-3080-8C6D-556E07A4C527> /System/Library/Frameworks/CoreWLAN.framework/Versions/A/CoreWLAN
   0x7fff84ffa000 -     0x7fff85014fff  com.apple.Kerberos (3.0 - 1) <1B4744BF-E5AE-38E2-AA56-E22D3270F2E8> /System/Library/Frameworks/Kerberos.framework/Versions/A/Kerberos
   0x7fff85015000 -     0x7fff8501aff7  libmacho.dylib (875.1) <318264FA-58F1-39D8-8285-1F6254EE410E> /usr/lib/system/libmacho.dylib
   0x7fff85021000 -     0x7fff85052fff  com.apple.GSS (4.0 - 2.0) <23A5ACE3-683C-3E32-9A9B-05FC934AFAFB> /System/Library/Frameworks/GSS.framework/Versions/A/GSS
   0x7fff85053000 -     0x7fff85c7cff7  com.apple.AppKit (6.9 - 1404.47) <F3411F6E-DD87-34D0-8C68-C69B2205E41D> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
   0x7fff85cda000 -     0x7fff85cdefff  libGIF.dylib (1464) <8C3B7C49-AC1D-3CE6-9958-6F9A76157763> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libGIF.dylib
   0x7fff85d72000 -     0x7fff85e2bff7  libvMisc.dylib (563.5) <8133051D-E4FD-3D02-A11F-2C765F1E05FA> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libvMisc.dylib
   0x7fff85ef9000 -     0x7fff85f2dff7  com.apple.CoreVideo (1.8 - 191.3) <1AA24A1B-CB84-3F6B-B6DE-11494542649C> /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
   0x7fff862bb000 -     0x7fff86348dd7  com.apple.AppleJPEG (1.0 - 1) <BF7EDBDB-A52D-37F7-BDE4-EAD49310D7A9> /System/Library/PrivateFrameworks/AppleJPEG.framework/Versions/A/AppleJPEG
   0x7fff8634e000 -     0x7fff86378ff7  libc++abi.dylib (307.4) <D24E06BF-6522-3C4A-BD0C-11C42BA4D8E8> /usr/lib/libc++abi.dylib
   0x7fff8678c000 -     0x7fff86792ff7  com.apple.speech.recognition.framework (5.1.1 - 5.1.1) <9E5A980A-F455-32D5-BBEE-3BD6018CC45E> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecognition.framework/Versions/A/SpeechRecognition
   0x7fff867e4000 -     0x7fff86888fff  com.apple.Bluetooth (4.4.6 - 4.4.6f4) <ABA0F0EB-9BCF-394C-A990-0DF22B1EB798> /System/Library/Frameworks/IOBluetooth.framework/Versions/A/IOBluetooth
   0x7fff86b07000 -     0x7fff86b49ff7  com.apple.Metal (56.6 - 56.6) <30518711-8D00-3759-AA19-800D3C88E693> /System/Library/Frameworks/Metal.framework/Versions/A/Metal
   0x7fff86b4a000 -     0x7fff86b9dff7  libc++.1.dylib (120.1) <8FC3D139-8055-3498-9AC5-6467CB7F4D14> /usr/lib/libc++.1.dylib
   0x7fff873b4000 -     0x7fff873ddfff  libsystem_info.dylib (477.50.4) <FAA9226D-64DE-3769-A6D8-6CABA4B7FF4D> /usr/lib/system/libsystem_info.dylib
   0x7fff87420000 -     0x7fff875e9ff7  com.apple.ImageIO.framework (3.3.0 - 1462) <E527D2A4-C395-335E-ABE5-1329B612D659> /System/Library/Frameworks/ImageIO.framework/Versions/A/ImageIO
   0

Firefox 62.0.2 systematically crashes at startup.

Hardware Overview:

 Model Name:	MacBook Pro
 Model Identifier:	MacBookPro6,2
 Processor Name:	Intel Core i7
 Processor Speed:	2,8 GHz
 Number of Processors:	1
 Total Number of Cores:	2
 L2 Cache (per Core):	256 KB
 L3 Cache:	4 MB
 Memory:	8 GB
 Boot ROM Version:	MBP61.0057.B1C
 SMC Version (system):	1.58f17

Crash reporter details (cannot add .dmp) :

AdapterDeviceID: 0x0a29 AdapterVendorID: 0x10de Add-ons: activity-stream%40mozilla.org:2018.08.22.1219-93becf29,aushelper%40mozilla.org:2.0,firefox%40getpocket.com:1.0.5,formautofill%40mozilla.org:1.0,onboarding%40mozilla.org:1.0,screenshots%40mozilla.org:33.0.0,webcompat-reporter%40mozilla.org:1.0.0,webcompat%40mozilla.org:2.0 BuildID: 20180920131237 CrashTime: 1537774174 EMCheckCompatibility: true FramePoisonBase: 9223372036600930304 FramePoisonSize: 4096 InstallTime: 1537774145 Notes: AdapterVendorID: 0x10de, AdapterDeviceID: 0x0a29FP(D00-L1000-W00000000-T000) WR? WR- OMTP? OMTP+1 ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 StartupCrash: 1 StartupTime: 1537774145 ThreadIdNameMapping: 8:"Gecko_IOThread",9:"Timer",10:"Socket Thread",11:"JS Watchdog",18:"Cache2 I/O",19:"Cookie",21:"DOM Worker",21:"IPDL Background",43:"StreamTrans #38",23:"GMPThread",24:"Compositor",25:"VRListener", Throttleable: 1 UptimeTS: 31.40183505 Vendor: Mozilla Version: 62.0.2

This report also contains technical information about the state of the application when it crashed.

Firefox was running slowly, so I closed Firefox and re-booted the computer. When I tried to re-initialize Firefox, only the very top portion, above the solid line, came up, and Firefox was immediately not responsive, and it would close only via the Windows "not responsive" window or the Task Master, not via the "x" in the upper right. I tried to initialize several times, re-booted, and tried again. I have also tried uninstalling and re-installing Firefox, with the same result. Is there any way that I can get Firefox back?

Note: I'm using Google Chrome now, because Firefox won't work at all.

This only happens at start up. as I said above, if I hold the mouse over any active field or button on the navigation bar. it loads immediately, otherwise it can take up to 30 seconds or more. My home page is Google.

System: MacBook Pro (Retina early 2015) @2,7GHz i5 OS: macOS High Sierra 10.13.6

Today after trying to open a random website out of my Mail-App, Firefox did't open. Now, when launching the Firefox-icon in the dock, it does the little jumping-animation, but after that nothing happens. No error-message either.

Before that, Firefox functioned perfectly. I can't remember installing any updates or changing any preferences today.

I tried reinstalling Firefox (clean reinstall) as described in several other posts. Also tried the suggestions on the Mozilla Support-Page ("Firefox won't start - find solutions"). Opening Firefox in Safe Mode or by holding the option-key also didn't work.

Would really appreciate your help, thanks.

Edit: When moving and launching Firefox from another drive (SD-Card or initial "virtual" Firefox-drive) it somehow workes!

Trying to open Firefox is resulting in just a window.

I already tried to uninstall and reinstall firefoxm but with the same result. I am not an expert in software etc, so a very easy explaination what to do is highly appreciated

I'm getting a blank (white) screen when my Win 7 pc boots up to the desktop (see attached screen shot). It has a small FireFox logo at the upper left corner. After about a minute this window will close revealing the desktop. If you try to close it, it says it isn't responding. As a test, I uninstalled FF and then rebooted. This window didn't open up. I can't tell if it is a FF issue or if some program is trying to use FF on startup but failing. Has anyone else had this issue?

I had Firefox Developer Edition running for ages. Always kept it up to-date. Now the latest update made it stop working AT ALL. There is nothing. The executable pops up in Taskmanager for a split second and then its gone.

I went back to beta. Worked for a couple days. Now an update came in: BAM! same thing! Now I have 2 broken Firefoxes on my PC.

Not even running the Profile manager worked!!

Back to standard version: Works

Dear Sir,

When open firefox, error message box pop up on firefox webpage.

Detail of error message is as floow- Error: node:class name: indexOf is not a function. Yours sincerely, Fredric Tun

iMac running 10.13.4 (17E202)

Uninstalled old Firefox by dragging to trash.

Restarted.

Downloaded latest Firefox from Mozilla site.

When I click new install to open, a window launches, but nothing else happens but a continuous spinning wheel. Eventually, nothing for it but to force quit (and force quit window confirms Firefox is "not responding").

What should I do?

Firefox will not start up after re-starting my computer. I am running Windows 10. I had this problem a couple of days ago but seemed to resolve itself after a re-boot. I started having this problem with Firefox after the latest update. I don't know how to refresh or restart Firefox since I am using Chrome to get onto the internet.