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I do not understand why I cannot log in as normal. I am self taught unfortunately and have no one I can enquire from. I am in my late seventies and I cannot seem to overcome this problem.

Please can someone be kind enough to assist me. I cannot seem to log in as normal and therefore cannot get my emails and therefore are not able not reply to them. … (read more)

Please can someone be kind enough to assist me. I cannot seem to log in as normal and therefore cannot get my emails and therefore are not able not reply to them.

Asked by katelough 6 days ago

Last reply by Paul 5 days ago

I've reset my password and rec key twice. My pw keeps getting rejected.

I'm so frustrated! I don't have time for this... I try to use my pw, it gets rejected. I hit "Forgot pw". I get confirmation code. I use confirmation code. I use com… (read more)

I'm so frustrated! I don't have time for this... I try to use my pw, it gets rejected. I hit "Forgot pw". I get confirmation code. I use confirmation code. I use computer-generated pw and Moz saves it. I try to log in again and pw gets rejected.

I am trying to get to my account to find out why the VPN I've been paying for for years is not active.

Asked by SB1 1 week ago

As user password can not be use !?

Dear Sir, Have a great Monday ! Im using the same password ie>> pololozakape£ what happen today could not work ?? please guide me accordingly. Thank y… (read more)

Dear Sir, Have a great Monday ! Im using the same password ie>> pololozakape£ what happen today could not work ?? please guide me accordingly. Thank you very much !

Asked by John Hoo 1 week ago

Account info not found

I have an account with Mozilla. I just built a new PC and installed Ubuntu 2024. On that machine when I try to login with my current primary email address it tells me tha… (read more)

I have an account with Mozilla. I just built a new PC and installed Ubuntu 2024. On that machine when I try to login with my current primary email address it tells me that the account doesn't exist and prompts me to create a password. At some point I figured it might be possible to just push through, so I did create a new password. But I am not getting a confirmation email for an account that already should have existed.

Why did my new pc not find my Mozilla account when I gave it my email? How do I now fix this broken login?

Asked by oisin.watkins 2 weeks ago

Last reply by Konstantina Papadea 2 weeks ago

"Something went wrong. Please close this tab and try again." at sign-in

Was suddenly signed out and have been subsequently getting this error message "Something went wrong. Please close this tab and try again." when trying over and over to si… (read more)

Was suddenly signed out and have been subsequently getting this error message "Something went wrong. Please close this tab and try again." when trying over and over to sign back in. Despite the error message, I still got email notifications and notifications on my other devices' Firefox that I've signed in successfully. What could be the issue?

Asked by jielin_96_96 3 weeks ago

  • Solved

mozilla firefox account

When I try to "sign into" Firefox using Google Chrome, I see the following message: "This account is not active. Please contact an administrator if you believe this is a… (read more)

When I try to "sign into" Firefox using Google Chrome, I see the following message: "This account is not active. Please contact an administrator if you believe this is an error." I do not know how to contact an administrator. I do not see this statement when I sign into Firefox using my Firefox browser. Maybe (I think) the issue is that I need to use my Firefox browser to "sign into" Firefox (and, not Google Chrome). Thank you for your comments about this.

Asked by David Hike 3 weeks ago

Answered by Paul 3 weeks ago