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every time I click a link to YouTube firefox freezes and I have to force it closed with the task manager

If I hit a link in Facebook and it is a YouTube video, Firefox goes unresponsive and I have to open the task manager and close Firefox. This happens even if it opens in a… (read more)

If I hit a link in Facebook and it is a YouTube video, Firefox goes unresponsive and I have to open the task manager and close Firefox. This happens even if it opens in a new window. I can't even open YouTube on its own without having this happen, can you tell me why? I do have three links that I have bookmarked that are YouTube videos and they play fine, but nothing else.

Asked by llahair 1 year ago

Answered by FredMcD 1 year ago

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Pages operate sporadically with cursor controls or page up, page down.

When i try to use Page Up or Page Down, or Cursor Arrow Keys on the keyboard, a webpage may go from top to bottom for example! When then attempting to page up, it goes up… (read more)

When i try to use Page Up or Page Down, or Cursor Arrow Keys on the keyboard, a webpage may go from top to bottom for example! When then attempting to page up, it goes up 1 page and then back down to bottom of page.

To compound the annoying problem, there is no Down Arrow at bottom of scroll bar. So we have to click and drag the scroll bar up and down to view a webpage. This is not normal behavior and we can't figure it out. It could be a setting we need to correct, but we don't know which one it is. (see comments below on requesting the PDF printout of FireFox settings)

Could someone please help us ... and perhaps it can help others as well. We could not find such a problem amung your "help topics".

Thank You!

Asked by srrarr 1 year ago

Answered by srrarr 1 year ago

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My tabs are crashing (Gah. Your tab just crashed.) Windows 10N

I was getting errors while playing youtube videos : "Your browser does not currently recognize any of the video formats available" I tried disabling addons and a bunch of… (read more)

I was getting errors while playing youtube videos : "Your browser does not currently recognize any of the video formats available"

I tried disabling addons and a bunch of other things that I saw googling through the error. I eventually uninstalled and reinstalled firefox to see if a clean installation would work. It didn't. I saw next someone mention that it might be a windows media issue and since I have Windows 10N I've had to download the Windows 10 Media Feature Pack before for something. I tried to download and reinstall that. Since then, it's gotten worse. My tabs how completely crash if there's any video on the tabs. They also possibly crash for other reasons, but I'm not sure (when I go to pages where I don't think there's any video, but who knows.

Crash report: https://crash-stats.mozilla.com/report/index/455b90e2-a0ed-4182-859b-78d610190217

It seems like there's something wrong with msvp9dec.dll, which seems to be a Windows file. I'm not quite sure what it is or what to re-install to fix it.

Any help would be greatly appreciated. Thanks!

Asked by leojreimroc 1 year ago

Answered by philipp 1 year ago

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Firefox kills network with chatter

I'm running Neon 5.15 (Linux KDE desktop running on Ubuntu 18.4). I have been running Firefox Nightly. I reinstalled my OS due to a hard drive issue. Now Firefox spor… (read more)

I'm running Neon 5.15 (Linux KDE desktop running on Ubuntu 18.4). I have been running Firefox Nightly. I reinstalled my OS due to a hard drive issue. Now Firefox sporadically fills my network with chatter, preventing other family members from being able to access the internet. I have: tried installing Kubuntu - same issue renaming .mozzilla and allowing Firefox to create a new profile allowing Sync to provide bookmarks, etc. - same issue disabled all addons: extensions, themes, plugins - same issue used standard version of Firefox - same issue

To ensure it's actually Firefox I've been using Chromium (open source version of Chrome) for the past 3 days and have had no issues. I'm using Firefox to write this but have had to close it 3 times due to network chatter.

Please help, I don't want to use Chromium, I want my Firefox back. I've been using it since version 0.5.

Asked by The_TechnoJunky 1 year ago

Answered by The_TechnoJunky 1 year ago

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virus taken over firefox Win10

Opened an AMAZON link in Google search and popup says "Virus Alert from Microsoft. Dial 833 334-6433 for and assistance..." That Firefox page is completely frozen. Noth… (read more)

Opened an AMAZON link in Google search and popup says

"Virus Alert from Microsoft. Dial 833 334-6433 for and assistance..."

That Firefox page is completely frozen. Nothing works. But another Firefox page does work.

I've tried backing up to prior restore point, updating Firefox...

Any suggestions please. I'd like to just kill the one Firefox page for starters.

Thanks all,

        Bill M

Asked by billmasi 1 year ago

Answered by FredMcD 1 year ago

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How to report fraudulant transaction under Mozilla

My screen was hijacked by something lacked look like Mozilla/Firefox heading saying it was taking a survey and I couldn't get out of the screen. So I took the survey and … (read more)

My screen was hijacked by something lacked look like Mozilla/Firefox heading saying it was taking a survey and I couldn't get out of the screen. So I took the survey and entered my credit card info for a sum of $1.00 (one dollar) for a chance to win an iPhone. Instead I got a charge on my credit card from lstfl.com for $33.+ dollars saying it enrolled me in a sex site. That is NOT what I imagined. And it came under Mozilla/Firefox name. Can you go after this site as it is operating under your name and logo. Thank you

Asked by tizart 1 year ago

Answered by James 1 year ago

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When I try to install the backup booksmakrs file it can't read it. all my books marks are gone

When I update my Mac to Mohave, all my bookmarks in Firefox vanished. When I try to install them from the backup, it just says it cannot read the backup file. Help! pleas… (read more)

When I update my Mac to Mohave, all my bookmarks in Firefox vanished. When I try to install them from the backup, it just says it cannot read the backup file. Help! please! I really need these back.

Asked by maryef17 1 year ago

Answered by FredMcD 1 year ago

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Firefox crashes

Firefox tabs crash shortly after clicking on new tab + sign with no crash report. Firefox stays up, and presents msg Gah, your tab just crashed. We can help,..... rest… (read more)

Firefox tabs crash shortly after clicking on new tab + sign with no crash report. Firefox stays up, and presents msg Gah, your tab just crashed. We can help,..... restore tab. After clicking restore tab, it comes up and crashes immediately again. I removed all Mozilla directories and files and profile and all mozilla files under apps directory, and reinstalled and get same results. Started Firefox in safemode with same results. I am able to bring up troubleshooting page and then go to help pages from there but cannot link anywhere from there as it crashes the tab again with no crash reports. I ran malwarebytes and found no issues. I disabled browser.tab.xxx and that had no affect either. I don't know if it is specific to this level as I don't know when it was updated as it is my wife's PC and was probably on update automatically. Running latest level on Windows 10 Firefox level 65

Asked by Darelldsw 1 year ago

Answered by Darelldsw 1 year ago

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crackle.com accessible in Chrome but not in Firefox

I was trying to activate Crackle on my Roku box by going to crackle.com. The connection works but I just get a brief screen with three dots followed by a blank screen. … (read more)

I was trying to activate Crackle on my Roku box by going to crackle.com. The connection works but I just get a brief screen with three dots followed by a blank screen. However, I have no such problem in Chrome; if I go to crackle.com/activate I get a screen that allows me to enter an activation code. I've deactivated both Noscript and Adblock but it makes no difference. Although I solved my problem by activating via Chrome, I'd still like to know why the website crackle.com is inaccessible in Firefox.

Asked by Paul Abrahams 1 year ago

Answered by FredMcD 1 year ago