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DATA AND PRIVACY

Is there away i can get my browser history and data back ,i logged out of windows couldnt remember my password ,logged in with a new password and all my data is gone ....… (read more)

Is there away i can get my browser history and data back ,i logged out of windows couldnt remember my password ,logged in with a new password and all my data is gone .....

Asked by Tab74 2 hours ago

Last reply by Tab74 56 minutes ago

Session corruption?

I have a profile that causes odd behavior, within the profile, and to the OS. Regarding the profile itself: 1. I use Multiple Tab Handler, which should allow me to … (read more)

I have a profile that causes odd behavior, within the profile, and to the OS.

Regarding the profile itself:

1. I use Multiple Tab Handler, which should allow me to move tabs on the tab bar with the mouse, but it does not (see image of proper behavior)

2. Normally, i can drag this padlock button to the desktop to create a shortcut. but now, it will not move/drag (see image 2)

3. I also have a backup profile from several months ago that has none of the above symptoms. However, If I substitute it's sessionstore.jsonlz4 file with the the one from the problematic profile, all the bad behavior mentioned above re-emerges.

I know this sounds strange, but, I also get external display issues when using the broken profile. These events are random, and manifest themselves differently, so I can't duplicate them. Essentially, these snips are examples of images from the taskbar tabs, or the clock area, suddenly superimposing themselves on the top portions of the taskbar toolbar area.

This is the view of my clock area (see next image 3)

In the following image, imagine that the portion on the left, that opens the start menu, is now hidden under what looks exactly like the clock area on the right, superimposed over it (see next image 4)

Those aberrations are removed by simply moving the mouse cursor over them, but they will continue to occur in any number of variations over any area of that top toolbar.

Is there a Session Manager that will save the session, to be later restored into that previous profile, but not also pass along the corruption?

Asked by noel_envode 2 days ago

Last reply by jscher2000 - Support Volunteer 1 hour ago

Saved tab groups disappeared

Hello, I'm writing because I’ve encountered an issue with the tab groups feature in Firefox. Some time ago, after a browser update, I noticed a new feature that allowed… (read more)

Hello,

I'm writing because I’ve encountered an issue with the tab groups feature in Firefox.

Some time ago, after a browser update, I noticed a new feature that allowed me to group tabs thematically — I could name each group (e.g., "Study", "Work"), choose a color for it, and save and close groups to reopen them later. I found it very useful and used it a lot.

Last night, I decided to declutter my browser and closed several tab groups using the built-in menu. A bit later, I shut down my computer, but perhaps too quickly. This morning, when I turned my computer back on, Firefox was very slow to start. After a restart, everything seemed to work fine again, and the open tabs were restored.

However, all my previously saved (but temporarily closed) tab groups disappeared. In the tab group menu, I can now only see the ones currently open. I’ve searched through all the settings and history but cannot find any way to restore the missing groups.

Is there any way to recover the tab groups that I had previously saved and closed?

Thank you very much in advance!

Asked by atmosferna 7 hours ago

Last reply by jscher2000 - Support Volunteer 5 hours ago

Lost Tabs due to opening a new window

Hi Lets say i have 100 tabs open in my session. I mistakenly open a new window with one tab. After closing this window and starting firefox again, it starts with this o… (read more)

Hi

Lets say i have 100 tabs open in my session. I mistakenly open a new window with one tab. After closing this window and starting firefox again, it starts with this one tab, so i have lost all my previously opened tabs. Is there a way to get those back?

Thank you very much. Dimitris

Asked by Dimitris X 7 hours ago

Last reply by jscher2000 - Support Volunteer 5 hours ago

Back up old bookmarks and saved data

Hi I need help as my Firefox browser got uninstalled this morning I had to reinstall and all my saved data has disappeared, Please help retrieve old mozilla firefox da… (read more)

Hi I need help as my Firefox browser got uninstalled this morning I had to reinstall and all my saved data has disappeared,

Please help retrieve old mozilla firefox data.

Asked by komal chugh 14 hours ago

Last reply by Paul 13 hours ago

lost history after last updte

Today firefox deleted my complete history with the latest update. My data recovery tools cannot find any old profile. I demand a solution, since you update without any w… (read more)

Today firefox deleted my complete history with the latest update. My data recovery tools cannot find any old profile. I demand a solution, since you update without any warning or possibility to save the history/tabs.

Asked by janholthusen 23 hours ago

my old browser data

hi, Recently, I updated my Fire fox browser after updating my all the bookmarks and saved info on browser are vanished. now browser also not support login with google id… (read more)

hi, Recently, I updated my Fire fox browser after updating my all the bookmarks and saved info on browser are vanished. now browser also not support login with google id's why? , I switched to firefox just because I never face this issue with firefox. Now it does same as the other's.

Asked by Ravi kalia 23 hours ago

Last reply by Paul 23 hours ago

  • Solved

bookmarks

100% of my bookmarks have disappeared. I tried backing up to older version a month ago and still no bookmarks were found. I had over 2000 bookmarks. any suggestions?? Ma… (read more)

100% of my bookmarks have disappeared. I tried backing up to older version a month ago and still no bookmarks were found. I had over 2000 bookmarks. any suggestions?? Marty

Asked by Marty 3 days ago

Answered by jscher2000 - Support Volunteer 3 days ago

lost bookmarks, settings etc after update

firefox updated to 128 esr all of a sudden (i didn't click update or download for this) and when i went to open firefox, the appearance and everything changed. it looked … (read more)

firefox updated to 128 esr all of a sudden (i didn't click update or download for this) and when i went to open firefox, the appearance and everything changed. it looked like google chrome and none of my bookmarks and settings and layouts were there. they just DISAPPEARED. i tried googling how to to fix this and for some reason every time i search it takes me to another search engine instead of google. (this is beside the main point though). I'm so frustrated right now since all my bookmarks are gone (literally having a breakdown). I tried looking through the help articles and all of them just say to use the backup profiles or that there are bookmarkbackup files in my profile folders or that firefox would download a folder with files from the old version but none of that happened. I looked into my folders for older profiles trying to find places.sqlite files but NOTHING. there is literally NO backups or profiles dated to before July 16 2025; the day it updated (shown in screenshot) and there is NO bookmarkbackup files anywhere. i have signed in to firefox prior and had my devices synced for awhile and no issues so there should have been previous profiles and data saved onto my computer. Please help, I really need my bookmarks back!

Asked by Carey 1 day ago

Last reply by Carey 1 day ago

about my data, history and login detais

hi firefox, today i get an update of firefox, after updating my browser my all the saved bookmarks, history and my login details are wiped out. kindly check this why is … (read more)

hi firefox, today i get an update of firefox, after updating my browser my all the saved bookmarks, history and my login details are wiped out. kindly check this why is it happened and resolve this thing. the data saved in browser is important for me, help me to recover it

Asked by Ravi kalia 1 day ago

Last reply by Paul 1 day ago

BookMarks all have disappeared

My bookmarks have all disappeared, and while I have tried to follow the instructions on the help page to restore them, nothing is working as it has been indicated that it… (read more)

My bookmarks have all disappeared, and while I have tried to follow the instructions on the help page to restore them, nothing is working as it has been indicated that it should in the help instructions. I do still have my Bookmarks tab on my tool bar. When I click on it I get a pull down menu, which does have a Manage BookMarks bar. However it is not at the bottom of my pull down menu, but at the top. When I click on the Manage BookMarks bar, instead of getting an Import and Backup Button, my pull down menu disappears, so I can not select Restore to use to get dated backups.

In the same way, I can not create new Bookmarks. When I click on Bookmark Current Tab, instead of getting the white box to enter instructions, the pull down menu disappears, just as it does when I click on Manage Bookmarks. I have never had this problem with Firefox before in all the years I have used it. I have no idea what has happened.

Asked by mintor2 1 day ago

Last reply by NoahSUMO 1 day ago

Passwords, Bookmarks, Firefox Icon Disappeared

Under Settings; Privacy and Security, my Passwords have disappeared, and at the same time all of my Bookmarks disappeared also. While I was online this morning, all of a… (read more)

Under Settings; Privacy and Security, my Passwords have disappeared, and at the same time all of my Bookmarks disappeared also.

While I was online this morning, all of a sudden my Mozilla tab went blank and the Firefox Icon on the bottom tray disappeared too.

All 3 problems happened at the same time.

This is a disaster for me.

Can the Passwords be restored? What in the world happened to my system?

Thank you.

Asked by Bradley 1 day ago

Logged into Firefox account, now browser session and every .jzonlz4 and .baklz4 file are gone. (PC)

Logged into my Firefox account and after restarting the browser my tabs and browser history are gone. Every file in "sessionstore-backups" is also deleted and now only ha… (read more)

Logged into my Firefox account and after restarting the browser my tabs and browser history are gone. Every file in "sessionstore-backups" is also deleted and now only has two newly created recovery files. Why did Firefox delete my desktop browser session after logging in? Can I somehow recover my old session or maybe at least my browser history?

Asked by zockerkanal2013 2 days ago

all bookmarks are missing after mozilla firefox update

After Firefox requested to be updated, I lost all of my bookmarks. I tried to go in and "restore" them but there are no backups to restore from. How do I get my bookmar… (read more)

After Firefox requested to be updated, I lost all of my bookmarks. I tried to go in and "restore" them but there are no backups to restore from. How do I get my bookmarks back?

Asked by jessicatrz 2 days ago

Last reply by jonzn4SUSE 2 days ago