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Computer crashed, Firefox history is gone and will not be saved

Hi everybody, I'm running Firefox 77.0 on my 2014 rMBP with OSX 10.11.6. A few hours ago my OS crashed and I reset my computer. Once I did this, I opened everything back … (read more)

Hi everybody, I'm running Firefox 77.0 on my 2014 rMBP with OSX 10.11.6. A few hours ago my OS crashed and I reset my computer. Once I did this, I opened everything back as it was pre-crash and all my Firefox tabs and absolutely everything else loaded correctly except for my history.

Every time I type a word, no previously visited URLs will load up in my URL field, I checked my History and it seems to have deleted 99% of every site I've visited. The recently closed tabs and windows are still there, and I can reload them if I press cmd+shift+t, however the rest of my actual history seems to be gone. I've reset (normally) my computer a couple more times, repaired disk permissions and whatnot and for some reason it won't even save whatever other sites I've now visited since it was wiped. Am I screwed here?

Asked by nodigits 1 month ago

Last reply by Ankit Kumar 4 weeks ago

Why would thumbnails not load from Youtube?

About 36 hours ago when I went to Youtube, the list of recommended videos loaded, but none of them had a thumbnail image. Mousing over individual clips resulted in the br… (read more)

About 36 hours ago when I went to Youtube, the list of recommended videos loaded, but none of them had a thumbnail image. Mousing over individual clips resulted in the brief preview as usual. Going to individual subscribed channels, the first few rows of clips had thumbs, the others didn't. Removing addons did not improve this situation, nor did refreshing FF. The issue also occurs on MS Edge, but not on Chrome or Brave. dL

Asked by Bob Jersey 1 month ago

Last reply by McCoy 1 month ago

I need to find where the profile is stored in a Mojave MacOs, through pathname (without using Firefox)

I loose my hard disk so I reinstalled it (iOS Mojave) and all the apps, including Firefox. I had never saved explicitly my bookmarks so I do not have any html or other ki… (read more)

I loose my hard disk so I reinstalled it (iOS Mojave) and all the apps, including Firefox. I had never saved explicitly my bookmarks so I do not have any html or other kinds of backup files. From the TimeMachine backup I have, I would like to get out my previous Firefox profile and put it in the right place on the new Mac. I found these instructions, that seem exactly what I need: "You can also copy Firefox’s bookmarks from its profile folder, if you cannot open Firefox on the old Mac or just have access to backups. Navigate to the “Library/Mozilla/Firefox/Profiles/” or “Library/Application Support/Firefox/Profiles” folders inside your user folder. You will find a folder named “Bookmarkbackups” inside a profile folder with a random name. Copy the most recent “.json” file from the folder to your external hard drive and use the “Restore” option in the Import and Backup menu to import it on the other Mac." But, unfortunately, both in my new Mac and in the TimeMachine backup the mentioned pathnames are missing. Under the "Library-Mozilla" folder there is only a file named global.regs. Under the "Library-Application Support" there isn't any "Firefox" folder, only a "Mozilla" folder containing another folder named "Extensions" (having 3 subfolders, all of them apparently empty) Someone can help me to find and replace my profile? Thank you!

Asked by Cris 1 month ago

Last reply by Roland Tanglao 1 month ago

Since today (FF76) all my saved passwords are gone. How do I get them back?

I use FF since years and never created a profile. Hundreds of PW have been saved in the FF browser secured with my master PW. Since a few hours they are ALL GONE! I creat… (read more)

I use FF since years and never created a profile. Hundreds of PW have been saved in the FF browser secured with my master PW. Since a few hours they are ALL GONE! I created the account I´m writing you herer from but obviously alos there no PW? What can I do. Need them urgently back.

Thanks for your help! Best, Karsten

Asked by Karsten 1 month ago

Last reply by FredMcD 1 month ago

I just got royally screwed over by Firefox v75

I no longer have any: passwords addons bookmarks history previously opened tabs user configuration Nothing. Everything was completely wiped out. And that's just what I kn… (read more)

I no longer have any:

passwords addons bookmarks history previously opened tabs user configuration

Nothing. Everything was completely wiped out. And that's just what I know about. Who knows what else is gone.

Does anyone know how I can retrieve this lost information.

Thank you.

Asked by letsdothis 2 months ago

Last reply by cor-el 2 months ago

Firefox keeps turning "cookies.sqlite" into .bak since it updated to version 74.0

Immediately after updating to version 74.0, I noticed Firefox had logged me out from all sites I usually am automatically logged into at the start of a session. It was n… (read more)

Immediately after updating to version 74.0, I noticed Firefox had logged me out from all sites I usually am automatically logged into at the start of a session. It was not the first time I encountered this problem, as it had been happening at irregular intervals, and found that it was caused by firefox replacing the "cookies.sqlite" file in my profile folder with a new one, while also dubbing the old one "cookies.sqlite.bak". I always resolved the problem by:

-Closing Firefox

-Deleting the recently created "cookies.sqlite" in my profile folder

-Renaming "cookies.sqlite.bak" into "cookies.sqlite"

-(Usually) Creating a copy of the .bak file and keeping it in a folder as insurance, in case I found no recent .bak the next time it happened or it got corrupted somehow

After doing this, upon starting firefox I would find all my cookies in place and myself logged in all sites I cared about (I set it up so that firefox restores a long-running, multi-windowed session at startup).

On a side note, I was always able to know whether my "cookies.sqlite" file had been rewritten by checking its size: if it had been just created, it would always be 512 Kb; the backup .bak file is instead 1.50 Mb.


Onto the problem at hand: after updating to 74.0 and finding that I lost all cookies and logins, I repeated the process highlighted above, as usual. It didn't resolve the problem though: I still didn't recover any cookie even though I switched the "good" .bak file with the newly created "cookies.sqlite". Upon starting firefox, instead of loading my 1.50 Mb .sqlite it keeps immediately renaming it .bak and creating its own cookies.sqlite. I even tried using a slightly older .bak, one that I had successfully switched before: the result was the same.

I am at my wits' end: I checked and tried various cookie and privacy settings, but since firefox updated it seems determined to shun my old cookie backup in favor of creating its own empty, useless file. There also doesn't seem to be any recent documentation on this problem I can find. I even considered opening and checking both .sqlite and .bak files for any obvious differences, but I'm afraid I just don't know how.


Those cookies are critical for my navigation. "Major Annoyance" wouldn't even begin to describe starting a session without those.

Asked by chibi95 3 months ago

Last reply by jscher2000 3 months ago

How can I reinstall firefox with only passwords/bookmarks?

I want to COMPLETELY wipe firefox, and then reinstall it and bring back only my passwords and bookmarks. I'm trying to troubleshoot some graphical glitches in firefox. Ho… (read more)

I want to COMPLETELY wipe firefox, and then reinstall it and bring back only my passwords and bookmarks. I'm trying to troubleshoot some graphical glitches in firefox. How do I restore passwords and bookmarks after restoring? Thanks

Asked by bhybodus 3 months ago

Last reply by RobertJ 3 months ago

Firefox deleted 10+ years of bookmarks and passwords because of a new update

Hello, as in my title, all of my bookmarks from the last 10+ years have been deleted with this weird profiles update that happened. It told me to create a profile, I did,… (read more)

Hello, as in my title, all of my bookmarks from the last 10+ years have been deleted with this weird profiles update that happened. It told me to create a profile, I did, and then it took me to a browser that had none of my bookmarks or toolbar and had nothing in the backups at all. Am I completely screwed by the update or is there any way to restore?

Asked by chelamont 4 months ago

Last reply by RobertJ 4 months ago

Cant migrate my profile from windows 10 to Ubuntu 18.04

I mounted my windows disk and acces profile folder this is my windows 10 Profiles.ini content. [Install308046B0AF4A39CB] Default=Profiles/4mltjd12.default [Profile1] Name… (read more)

I mounted my windows disk and acces profile folder this is my windows 10 Profiles.ini content.

[Install308046B0AF4A39CB] Default=Profiles/4mltjd12.default

[Profile1] Name=Neutronized IsRelative=1 Path=Profiles/2lebgv8x.Prof1

Locked=1

[General] StartWithLastProfile=1 Version=2


When I go to my windows 10 and i open firefox i go to "about:support" and the profile im using is 4mltjd12.default So what i try is to move this profile to my ubuntu 18.04 firefox profile and load it

Windows 10 partition mounted in /mnt

from /mnt/Users/localhost/AppData/Roaming/Mozilla/Firefox$

sudo cp -r Profiles/4mltjd12.default /home/localhost/.mozilla/firefox/


and edited profiles.ini of ubuntu firefox to

[Install4F96D1932A9F858E] Default=4mltjd12.default

  1. This is previous Default profile Default=4b9sltm5.default-release

Locked=1

[Profile1] Name=4mltjd12.default IsRelative=1 Path=4mltjd12.default Default=1

[Profile0] Name=default-release IsRelative=1 Path=4b9sltm5.default-release

[General] StartWithLastProfile=1 Version=2



But when trying to open firefox i get message: "Firefox already opened please close all firefox processes or restart" Am i doing something bad?

Asked by Localhost 4 months ago

Last reply by jscher2000 4 months ago

I am on Firefox ESR in debian's computer. I have sync my firefox once and now all my profil has despeard... What appen?

when i launched firefox this morning, my profile was gone. I resynchronized, but it didn't load my profile. When I go to "about profile" none of the profiles offered matc… (read more)

when i launched firefox this morning, my profile was gone. I resynchronized, but it didn't load my profile. When I go to "about profile" none of the profiles offered matches mine. What should I do?

Asked by deboissezon.ortho 4 months ago

Last reply by cor-el 4 months ago

  • Archived

Latest update removed logins, bookmarks. "old firefox" not present

As above. FF installed the update despite the checked option to NOT install automatically. NO "old firefox" folder was created-anywhere. No other profile is present tha… (read more)

As above. FF installed the update despite the checked option to NOT install automatically. NO "old firefox" folder was created-anywhere. No other profile is present that has the old data. My adult daughter's grad school laptop. Years of bookmarks, logins and I do not know what all ARE GONE!! I allowed FF to download but NOT INSTALL-since it was not my machine and I wanted to avert any disaster (I, in fact, looked at the options first, to make sure) NOW WHAT?? Is that is a bug?? Why was there no "old FF" created? Why did it install regardless of instructions to the contrary. Is there some other place to look? She does not seem to have any automatic backups for FF profiles.

Asked by patty_r 1 year ago

Last reply by jscher2000 9 months ago

  • Archived

Firefox signs out when I quit

Every time I close Firefox it completely re-sets, I get signed out, all of my extensions are gone, bookmarks and settings and everything all need to re-install and get si… (read more)

Every time I close Firefox it completely re-sets, I get signed out, all of my extensions are gone, bookmarks and settings and everything all need to re-install and get signed back into... it's really frustrating to have to sign on to tons of things to have it back to the way I want it set and never closing it or restarting it shouldn't be the only way to avoid this... PLEASE HELP! TYTYTYTY

Asked by Thommy Somos 10 months ago

Last reply by jscher2000 10 months ago

  • Archived

das letzte update hat meine Lesezeichen gelöscht. wie bekomme ich sie wieder?

Ich habe Firefox seit Jahren als Standard. Heute kam eine Sicherheitswerbung zur Installation. Ich interpretierte diese als Update. Nach der Installation waren alle Lesez… (read more)

Ich habe Firefox seit Jahren als Standard. Heute kam eine Sicherheitswerbung zur Installation. Ich interpretierte diese als Update. Nach der Installation waren alle Lesezeichen gelöscht. Wahrscheinlich durch die komplette Neuinstallation? Wie kann ich die Lesezeichen wieder herstellen?

Asked by JHMR 1 year ago

Last reply by cor-el 1 year ago

  • Archived

How do i disable my protection programs?

Today i lost all of my bookmarks and menu settings when i opened my website. I have been a customer of Firefox for many years and cannot seem to fix the problem for retri… (read more)

Today i lost all of my bookmarks and menu settings when i opened my website. I have been a customer of Firefox for many years and cannot seem to fix the problem for retrieving all my bookmarks and settings within the Firefox program! How do i restore all the settings i had?

Asked by arnoldcoggeshall 1 year ago

Last reply by jscher2000 1 year ago

  • Archived

Firefox wont open

I cannot install or open firefox because I get a message saying the profile is missing so I try to create a new profile and it says an unexpected error occurred. I reinst… (read more)

I cannot install or open firefox because I get a message saying the profile is missing so I try to create a new profile and it says an unexpected error occurred.

I reinstalled it a few times but no luck. I flushed my cache Tried developer edition

This application does not seem to work at all.

Asked by Fredjames 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

what happened to my bookmarks and web pages

I restarted my computer and had previously set up firefox to save all tabs, I had a month of work saved here and it was to always open the tabs after closing the program.… (read more)

I restarted my computer and had previously set up firefox to save all tabs, I had a month of work saved here and it was to always open the tabs after closing the program. I also have about 50 sites book marked for my work and everything disappeared with a new version of firefox of course it said on the new landing page that I didnt lose my work or bookmarks everything is gone and I cant find them anywhere nor is there any instructions as to how I can restore it. I rolled back the computer to an earlier date and the system restore point didnt bring back the information either.--HELP

Asked by whathappened 1 year ago

Last reply by cor-el 1 year ago

  • Archived

After upgrade to Windows 10 Versions 1809 or 1903, hotlinks from Windows 10 Mail app no longer open default browser Firefox except in background.

Hi all. I rely on quick opening of hyperlinks from Windows 10 Mail app to answer Microsoft Community forums questions in FIrefox, which is set as my default Browser, and… (read more)

Hi all. I rely on quick opening of hyperlinks from Windows 10 Mail app to answer Microsoft Community forums questions in FIrefox, which is set as my default Browser, and has defaults set for http and https protocols. When I upgraded to both Windows 10 Version 1809 and later to 1903, Firefox stopped opening on it's own and instead opens a new tab every time I click the link in the background. I have to click it's taskbar shortcut to open it.

These hotlinks still work correctly in Edge and CHrome but I need Firefox for managing my Bookmarks collection to easily drag them into help posts which isn't easily done in the other browsers.

Appreciate any help.

Asked by GregCarmack 1 year ago

Last reply by jscher2000 1 year ago

  • Archived

Windows links open new page. No defaults set

Hi, Recently an issue with links and default browser has come up in Win10. When I click a link in Tbird for instance it opens a completely new window (as opposed to a new… (read more)

Hi,

Recently an issue with links and default browser has come up in Win10. When I click a link in Tbird for instance it opens a completely new window (as opposed to a new tab as before). This window has no prefs, logins or add-on on it. It's like a clean install of the app. Am on latest version of FF Portable.

Cheers, N

Asked by ensta 1 year ago

Last reply by Wesley Branton 1 year ago

  • Archived

Update made all history and passwords disappear. How to undo?

So a while back, like many people, I encountered the issue where I downloaded the cutting-edge Firefox in an attempt to get my extensions back during the failure. Then I … (read more)

So a while back, like many people, I encountered the issue where I downloaded the cutting-edge Firefox in an attempt to get my extensions back during the failure. Then I realized that none of my stuff carried over, and I panicked to re-install the original to get my stuff back.

(To clarify, "stuff" encompasses history, previous sessions, cookies, saved login credentials, and the like. My sessions are...quite large, admittedly, so I crash often.)

So tonight, it crashed again while I was trying to respond to someone on a chat client. I hit restore previous session as normal. Then the update window showed. No harm done there.

Except then it gave me the dead basic, on-install new tab screen. Checking revealed no history, no cookies or password retained, and an inability to rez my previous session.

As a uni student during summer with a lot to book, this is a major issue.

And while I have attempted to look for Old Firefox Files, they remain elusive.


Fair to note: I use Windows 10 on a bone-average Lenovo laptop.

Asked by Arrowtie 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Updated my firefox and lost my passwords. Found where they are stored but cant figure out how to import them to use them. Copy and paste didnt work.

I recently updated my firefox to quantum. I didnt realize the profiles creation was the new thing. So i lost all of my passwords that I had stored which made for logging … (read more)

I recently updated my firefox to quantum. I didnt realize the profiles creation was the new thing. So i lost all of my passwords that I had stored which made for logging in extremely simple. After reviewing dozens of support pages, I found the default and new profile and where my passwords are being stored. I did the copy and paste thing per mozilla support, but the passwords are still not available for use (unless I was suppose to activate something). I had also lost my bookmarks but somehow found them but the passwords are no longer associated with those sites. Overall, I want to know how to retrieve/activate my passwords on the new profile or even the old profile. Or how I might open/import them to other browsers for use. I havent been able to do much work on my Macbook because resetting passwords would be too tedious from the password system i have in place. Please help! **disclaimer, I am not very tech-inclined if you have not noticed but I am determined!

Asked by boomlala5 1 year ago

Last reply by cor-el 1 year ago