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pups prefs.js keep coming back found by malwarebytes plus several tries to hack my email account

I found some infos but I do not trust myself just deleting the files in question since they ared all over my system. The following I found per malwarebytes which found th… (read more)

I found some infos but I do not trust myself just deleting the files in question since they ared all over my system. The following I found per malwarebytes which found the pups every day up to now:

PUP.Optional.DefaultSearch is Malwarebytes’ detection name for a family of browser hijackers targeting Chrome, Firefox and Internet Explorer. Symptoms The browsers’ default search engine was changed to one that belonged to the threat-actors. I am german so probably I need your patience in helping me to clean my system resp. Mozilla.

Looking forward Ingrid

Asked by iethomas 2 days ago

Last reply by iethomas 1 minute ago

Firefox Not Saving My Username and Password

Hi, I'm hoping someone can help me. I'm unable to save my username and passwords. I read that it could be that I had upgraded to a new version of Firefox. Apparently, I h… (read more)

Hi, I'm hoping someone can help me. I'm unable to save my username and passwords. I read that it could be that I had upgraded to a new version of Firefox. Apparently, I had previously downloaded Firefox a while ago and just recently reinstalled it. I guess it remembered. I check marked all the password settings and it still won't save at all. It said that I should downgrade to a previous version 68. Then, it asked which browser and that's where I'm stuck.

Can someone please help?

Thank you!

Asked by Hypergirl 6 hours ago

chosen primary password not working anymore...

A week ago I started using a primary password for FF. I learned it by heart, also copied it to my iPhone in a safe notation (I have access to the notation using my finger… (read more)

A week ago I started using a primary password for FF. I learned it by heart, also copied it to my iPhone in a safe notation (I have access to the notation using my finger print). It worked just fine for the first days. Today I tried to use the primary password again, in order to enter a website, but somehow FF denies me entrance, again and again. No spelling issues or missing characters, because I copy the primary password from my iPhone notation and paste it into the primary password field on my Mac. In FF Lockwise (on my iPhone) I can also still see my primary FF password, which is exactly the same. Typing it down character by character doesn’t solve the problem, nor does restarting FF. Caps lock is off. No issues with my keyboard. In my privacy and security setting I cannot to stop FF from asking my primary password, because (of course also there) it won’t recognize the primary password I enter...

There is no one who knows about my primary password nor has anyone access to my computer or iPhone. So there is no way I could explain somebody to have been able to change my primary password. Could anybody please explain to me what might be going on? Did other people experience the same issue? What steps should I take to try to solve it?

And I surely wish not to need to reset my primary password, because I will lose all my saved passwords from FF... Happily I still have access to FF Lockwise on my iPhone (using my finger print). So I could still copy each password and save it somewhere else. But that would mean quite a lot of work. Besides of that I don’t trust it to work better next time I set up a primary FF password…

I hope I explained my problem well enough. Thanks in advance for trying to help me out!

Asked by Eran FF sync 1 day ago

Last reply by Eran FF sync 1 day ago

SafeOpt emails

I browsed a clothing website for less than 5 minutes by typing in the address and not using any links. Shortly after I receive an email asking if I was still interested … (read more)

I browsed a clothing website for less than 5 minutes by typing in the address and not using any links. Shortly after I receive an email asking if I was still interested in what I was looking at. Does Firefox share my email address with websites I'm visiting? I believe the email is coming from SafeOpt, not the website I visited. I do have "do not track" options selected in Firefox.

Asked by linda641 4 days ago

Last reply by linda641 2 days ago

Issues with microphone access during Jitsi Meet call.

I set up a Jitsi Meet server, and when starting a call, it asks for permission to use my Blu Snowball microphone. I click yes, and it says microphone permission allowed, … (read more)

I set up a Jitsi Meet server, and when starting a call, it asks for permission to use my Blu Snowball microphone.

I click yes, and it says microphone permission allowed, but Jitsi never gets access to it.

I believe this is an issue related to Firefox because I've tried multiple other browsers and it seems to just be Firefox that this issue happens with. Every other browser lets Jitsi Meet use my microphone just fine.

Please let me know if you have a solution to this or have also experienced it!

Thank you, Cross

Asked by Cross 3 days ago

How can I get the .cer-File for my secunet Konnektor?

I need to download a certificate from a device in my networt called secunet Konnektor https://www.secunet.com/loesungen/einboxkonnektor on the manual it's written how to… (read more)

I need to download a certificate from a device in my networt called secunet Konnektor

https://www.secunet.com/loesungen/einboxkonnektor

on the manual it's written how to do it.

https://www.secunet.com/loesungen/einboxkonnektor#c1607

I suggest to find a manual somewhere in the first link or in google:

chapter 7.4.3

go to chrome (same with edge)

click on the lock on the left hand side of the link https://XXX.XXX.XXX.XXX:8500/management

somehow click on the button where you can open a small windows called "certificate".

The "General" tab shows informations about the certificate.

Click on the tab "Details" and click on "Copy file".

The certificate-assitent opens and after clicking on next, you choose DER-coded-binary X.509 (.CER)

Save the file somewhere where you can find it.

I can't do this on firefox

On firefox I can find a lock on the left hand side of the link https://XXX.XXX.XXX.XXX:8500/management

when i click on it and then on something else, i can then click on more informations.

a windows opens called "page informations"

under "security" i click on "view certificates" and a new tabs opens called "certificate for konnektor".

but there is no possibilty to download a cer-file. only a pem file and it doesn't really help me.

Asked by hahufomi 4 days ago

Last reply by hahufomi 4 days ago

Firefox container tab

I am using different container/color tab for opening stories on Medium. Somehow the google script used by Medium website is able to figure out that am logged in as a user… (read more)

I am using different container/color tab for opening stories on Medium. Somehow the google script used by Medium website is able to figure out that am logged in as a user on my main tab. If in the same tab container, I go to google.com/gmail.com, it asks me to sign in. How can we avoid this?

Asked by KJ 4 days ago

Cannot change email because service provider has cancelled primary email.

Can you please explain how to change my email address. When I try, the account wants to send a confirmation to the original email that has been cancelled. I can no long… (read more)

Can you please explain how to change my email address. When I try, the account wants to send a confirmation to the original email that has been cancelled. I can no longer receive email at this address! Is there a phone number to contact someone for help?

Asked by Perry 4 days ago