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Cannot chance password or generate recovery key

I wanted to change the password of my Firefox account and also generate a recovery key, but whenever I try it says "invalid password". The old password is correct, though… (read more)

I wanted to change the password of my Firefox account and also generate a recovery key, but whenever I try it says "invalid password". The old password is correct, though, as I can use it to log into my account. I've tried multiple times on two computers and checked and re-checked the password, but the error message keeps appearing.

Asked by eleni205 2 days ago

Answered by cor-el 1 day ago

  • Solved

Norton inserted itself as home page, not at my request, and now I'm unable to open sites I've had for years, how do I remedy this?

Norton inserted themselves as my homepage, replacing Yahoo. I didn't request this, and I'm now unable to open some sites from e-mail. URL is supposedly unavailable. There… (read more)

Norton inserted themselves as my homepage, replacing Yahoo. I didn't request this, and I'm now unable to open some sites from e-mail. URL is supposedly unavailable. There are 6 new apps with this Norton nonsense, none of which I have any interest in. Thanks in advance for any help you may render. Terry wolfe

Asked by the rev 2 days ago

Answered by Mick 2 days ago

  • Solved

Password Reset - on Macbook pro running Catalina w/o lose of data

Hello, Is there a way to preserve my firefox history & bookmarks from potentially being lost while resetting my password? Its easy enough to reset. I would like to … (read more)

Hello, Is there a way to preserve my firefox history & bookmarks from potentially being lost while resetting my password? Its easy enough to reset. I would like to do so without losing all that I have accumulated to-date.

Thank you

Asked by jmoffat2 3 days ago

Answered by ·´¯`·...¸>-)))º> ~dbben 3 days ago

  • Solved

Unwanted Pop Up - impression.link

I have recently had a pop up open whenever I open a news page from the site MSN. It says You have chosen to open impression. Which is application/octet-stream from : http… (read more)

I have recently had a pop up open whenever I open a news page from the site MSN. It says You have chosen to open impression. Which is application/octet-stream from : https://impression.link. Then it asks what firefox should do with this file? Two options: Open with & then a browse dropdown. Or save file. I'm already looking at the news item in the browser, so I don't need an option to open the item. And I don't want to save it. Just read it. I don't knbow why this pop up suddenly appeared but it is very annoying. My searches have found the pop up is not necessariuly dangerous, but there is no information provided on how to get rid of it. Anyone else experienced this issue? And is someone able to tell me how to get rid oif it? Thx. (Pop up image attached).

Asked by the5campbells 3 days ago

Answered by strafy 3 days ago

  • Solved

I deleted all my information, data and the Firefox Browser app last year, but my passwords were still leaked

I deleted all my information, data and the Firefox Browser app last year, but my passwords were still leaked. Some passwords I had already changed since the last data bre… (read more)

I deleted all my information, data and the Firefox Browser app last year, but my passwords were still leaked. Some passwords I had already changed since the last data breach.

Does anyone know why or how this happened? Is there a way to contact Firefox to delete all of my information permanently from their system to prevent this from happening again?

Asked by jameslalynch89 6 days ago

Answered by jscher2000 6 days ago

  • Solved

Lost my adblockers?

Hello, The sound suddenly didn't work when I used Firefox for YouTube (I checked with Chrome, worked fine) so I Refreshed Firefox, and that seems to have wiped out all my… (read more)

Hello,

The sound suddenly didn't work when I used Firefox for YouTube (I checked with Chrome, worked fine) so I Refreshed Firefox, and that seems to have wiped out all my adblockers? The sound is back, but now I'm getting ads all over the place? What happened?

Thanks,

John

Asked by yohejohn 1 week ago

Answered by Archit 1 week ago

  • Solved

AUTOFILL FOR PASSWORDS DOES NOT WORK

I am using Firefox 87 with windows 10. Autofill passwords has always worked, suddenly it no long fills in the password. I have all the correct checks for autofill log… (read more)

I am using Firefox 87 with windows 10. Autofill passwords has always worked, suddenly it no long fills in the password. I have all the correct checks for autofill logon and autofill password, and for FF to ass for both of them on a new site. the information is properly listed in the program list.

I have tried everything i could think of , went to about;config made sure the settings were correct, asked help support page and forums. tried everything tried tried everything what was suggested to solve issue, BUT autofill password still does not work, i have thought of using another program manager, but not sure if that is a good idea thank you very much I sure could use some help with this............ Only other thing i can think is resetting FF but still not sure that would work either. Allen Millner allen-tina@comcast.net

Asked by allen-tina 1 month ago

Answered by rjbain 1 week ago

  • Solved

Facebook and/or firefox issue

All was good until sometime today. FF 84.0.2 W10 up to date. Previously, when browsing FB marketplace, i could send a message about an item for sale. That send messag… (read more)

All was good until sometime today. FF 84.0.2 W10 up to date. Previously, when browsing FB marketplace, i could send a message about an item for sale. That send message button is now greyed out. The messenger button on the top right of my screen used to open a dropdown/popup that gave me a summary of my messages. That no longer works. I have been thru all kinds of settings randomly on FF and FB to try and correct the issue but i cannot figure out what is going on. I have tried turning Ublock on and off but that has not helped either. The only access i now have to messenger is to open it separately. I have not changed any FB settings. I did not change any FF settings myself other than trying to find out what could be doing this and exploring ublock for possibilities as that seemed the most likely culprit. Can anyone shed some light on what the issue is.

Asked by callwill 3 months ago

Answered by FredMcD 1 week ago

  • Solved

Firefox 'forgets' logins and logs me out of sites often

i have been logged out of some of the sites often. i have a wattpad account and i am constantly logged out of it. in case i try to log back in, i discover my previously s… (read more)

i have been logged out of some of the sites often. i have a wattpad account and i am constantly logged out of it. in case i try to log back in, i discover my previously saved password doesn't appear. turns out, firefox wouldn't even have it, even after i manually create a new login for the same site. i close the firefox, open it again and the login is gone. i have set firefox to delete my site cookies but have given the right site exceptions. this problem does not stay for other accounts like google or such but only my most recent, such as this. the only add-ons i have is Firefox color, Tab Auto Refresh and Language Tool. it is quite tiring since i visit these sites very often and still be logged out or not have the password hand-in-hand.

Asked by Vulpa 2 weeks ago

Answered by jscher2000 2 weeks ago

  • Solved

What's the difference between ALLOW and ALLOW for a SESSION?

Under EXCEPTIONS I had to ALLOW certain websites. Then I decided to experiment and see what ALLOWED for SESSION really does. Neither the entries for websites I allowed fo… (read more)

Under EXCEPTIONS I had to ALLOW certain websites. Then I decided to experiment and see what ALLOWED for SESSION really does.

Neither the entries for websites I allowed for a session were deleted from the list of exceptions, nor the cookies saved by these websites were deleted even when I closed the browser.

I do not see the difference in terms of what happens between selecting Allow vs. Allow for session.

Could someone who knows please explain or point me to the place that explains the difference and how this works?

Thanks.

Asked by Sue 5 months ago

Answered by jscher2000 5 months ago

  • Solved

how can I tell if somebody stole my firefox password

looking on my iPhone, under passwords, there are many sites that say password has been compromised and to change it. The only way this could happen, I think, is if somebo… (read more)

looking on my iPhone, under passwords, there are many sites that say password has been compromised and to change it. The only way this could happen, I think, is if somebody got my Firefox password. Now if they did, they would still have to get my master browsing password, which is different and more complex. Is it possible to extract passwords from my account without knowing the master password?

Asked by timbuckoff 2 weeks ago

Answered by jscher2000 2 weeks ago

  • Solved

What does "5 Left" in FF Relay mean?

I just signed up for Firefox Relay and the setup says "5 Left"...what does that mean; is Relay a paid service; if so, where do I find information about the cost? Thank y… (read more)

I just signed up for Firefox Relay and the setup says "5 Left"...what does that mean; is Relay a paid service; if so, where do I find information about the cost? Thank you.

Asked by MichaelJonas 2 weeks ago

Answered by TyDraniu 2 weeks ago

  • Solved

Can't save logon information or create a primary password

On 84.0.2 on OSx. Firefox will offer to save usernames and passwords, but then does not remember them in the future. Attempting to import existing data from another brows… (read more)

On 84.0.2 on OSx.

Firefox will offer to save usernames and passwords, but then does not remember them in the future. Attempting to import existing data from another browser into Lockwise prompts a request to set a primary password first. Attempting to set a primary password (which is currently not set), yields the error message "Unable to change primary password."

Asked by aedes.ag 2 weeks ago

Answered by aedes.ag 2 weeks ago

  • Solved

Your email was returned

I am Getting both "incorrect password" and "your email was returned" errors I know the password is correct as I can still use it to log in (including logging into these f… (read more)

I am Getting both "incorrect password" and "your email was returned" errors

I know the password is correct as I can still use it to log in (including logging into these forums) though I am getting this error when trying to create a recovery key or reset my password

For the "your email was returned" error, the email address is typed correctly in my account and I have gotten confirmation emails from FireFox as recently as 2 days ago. I get this error when trying to sign in to sync the Multi-Account Containers addon, as well as when trying to use "forgot password" to get a reset link.

I'm not sure how to proceed with these errors as each issue is preventing me from resolving them on my own.

At one point while I was getting the incorrect password error I got a message that my account is locked and an email would be sent to me for confirmation...though of course that also got "your email was returned"

Asked by Muninn 4 weeks ago

Answered by Muninn 3 weeks ago

  • Solved

Forgot current password

Hi, So I have a kind of unusual problem. I am currently logged into my Firefox account (obviously) and have access to all my saved material/history. The problem is I do n… (read more)

Hi,

So I have a kind of unusual problem. I am currently logged into my Firefox account (obviously) and have access to all my saved material/history. The problem is I do not know my current password (the ones saved in the password manager are old/not correct) and I can't reset it without losing all my info. This is mostly a problem because I want to activate Firefox sync on another computer. Does anyone know how I can find out my current password without resetting everything?

Thanks!

Asked by andrew.orlebeke 3 weeks ago

Answered by cor-el 3 weeks ago