Showing questions tagged: Show all questions

Dashlane Extension

Would you like to explain to me why the Dashlane Extension will either not load or will load after several minutes? Rather a catch 22 isn't it. You want my password to r… (read more)

Would you like to explain to me why the Dashlane Extension will either not load or will load after several minutes? Rather a catch 22 isn't it. You want my password to raise this issue; but, you will not give me access to my password vault. It used to work just fine. What did you change?

Also telling that Mozilla holds the keys to the realm but have zero interest in providing direct support.

Asked by denniswerskine 2 months ago

Last reply by TechHorse 2 months ago

Firefox will not signin to app.artstorefronts.com. Gives message "reCAPTCHA veritication failed. Try again".

I have used Firefox for years. Suddenly it won't allow login to www.artstorefronts.com and provides the message "reCAPTCHA verification failed." First, there is NO reCA… (read more)

I have used Firefox for years. Suddenly it won't allow login to www.artstorefronts.com and provides the message "reCAPTCHA verification failed." First, there is NO reCAPTCHA "test" on this website that one must enter correctly. Second, I am able to login OK using Chrome or Edge. Third, I have discussed with the website owner and based on my ability to login with both Chrome, Edge and my iPhone (via Firefox), it's pretty clear that the issue is with Firefox on my Win 11 desktop computer. Yes, I have deleted "cookies" related to the particular website with no change. Thanks for any ideas, as Firefox personnel cannot help with this.

Asked by TooShort 2 months ago

Wrong identifier proposed

Hello Mozilla! For a few days, Firefox has been offering me a bad identifier when I fill out a form. It offers me my email address and now the address of a friend. Howeve… (read more)

Hello Mozilla! For a few days, Firefox has been offering me a bad identifier when I fill out a form. It offers me my email address and now the address of a friend. However, neither of them appears in my automatic filling data of my preferences… and therefore impossible to remove it! Can you help me please? I can't find the right answer on the forums… Thank you very much to the whole team for this great work that you do.

Asked by Olive 2 months ago

Can't configure Firefox to not ask for physical security key instead of using PW mgr extension

I have a problem where Firefox is asking for a physical security key when I log into certain sites. I do have passkeys saved in my password manager, but Firefox wants to… (read more)

I have a problem where Firefox is asking for a physical security key when I log into certain sites. I do have passkeys saved in my password manager, but Firefox wants to intercept this request rather than passing it to my password manager extension. If this behavior is configurable, I don't know how to change the setting. It's not evident by looking in Settings

This functionality works correctly in Chrome/Chromium and Edge, on Windows and Linux, when I go to a site that I have a passkey saved in my password manager, the browser passes it to my password manager extension and I can log in that way. On Firefox, I have to press the "Try another way" link and enter my old school password and then a MFA additional factor.

Is it possible to configure Firefox to not try to respond to passkey requests and let the password manager extension handle it?

Asked by Brons2 2 months ago

eTrade login

I have been using Firefox on my HP laptop for about 2 to 3 years. The current version is 130.0 which auto downloaded about a week or 2 ago. Now I am unable to login to … (read more)

I have been using Firefox on my HP laptop for about 2 to 3 years. The current version is 130.0 which auto downloaded about a week or 2 ago. Now I am unable to login to my eTrade account unless I remove cache. The URL for the site is https://us.etrade.com/home/welcome-back. When I first click it, a tab pops up which is labeled Investing, Trading and Retirement with a dot on that tab that continues moving left to right to indicate it's trying to bring up the login page. It never times out. I noticed while it's doing that, there is verbiage down on the bottom left corner of the screen that says "Read c.evidon.com" which never goes away. If I go to Firefox settings and delete cache, the login screen will pop up after I restart Firefox. So I can end up logging in, but once I logout of eTrade and try to come back in, the same problem occurs. Never had this issue before but now is somewhat of a pain every time I need to get to my eTrade account. I also have Brave on my laptop and I don't have that issue when using it.

Asked by rossfrank1 2 months ago

Lost all saved password

Hi, I need to reinstall my windows, I forget my Firefox account and create a new one and lost all my saved password. Is there any way to retrieve it? I create Firefox acc… (read more)

Hi, I need to reinstall my windows, I forget my Firefox account and create a new one and lost all my saved password. Is there any way to retrieve it? I create Firefox account ofc to save the password, but if the account cannot save the password whats the point to create an account.

Asked by Adyatma Santosa 2 months ago

Last reply by cor-el 2 months ago

Win 11 FF loses random passwords

For at least 6 months Firefox has been losing a random password at a random time. I keep FF updated and I use Windows 11 phone Sync.What could be causing this? Does anybo… (read more)

For at least 6 months Firefox has been losing a random password at a random time. I keep FF updated and I use Windows 11 phone Sync.What could be causing this? Does anybody else have this problem?

Asked by Roger C. 2 months ago

how can i import passwords to an older version of firefox {78.15}?

hi all 😊 im wondering how can i import passwords to an older version of firefox {78.15}? i use lastpass, and would like to get those passwords into my firefox somehow! … (read more)

hi all 😊 im wondering how can i import passwords to an older version of firefox {78.15}? i use lastpass, and would like to get those passwords into my firefox somehow! {even though i cant get a more recent firefox because my laptop is too old to support a more recent firefox.} thanks!

Asked by z. ixa 2 months ago

Firefox is dropping Primary Password when ever "Clear Recent History" is done.

Back near start of 2024, an update to Firefox resulted in "Primary Password" being dropped when ever "Clear Recent History" is done. Requiring you to re-enter your "Prim… (read more)

Back near start of 2024, an update to Firefox resulted in "Primary Password" being dropped when ever "Clear Recent History" is done. Requiring you to re-enter your "Primary Password".

Prior to 2024, a "Clear Recent History" could be done and your "Primary Password" was not dropped (not effected).

Initially, I thought it was a code problem which would get fixed with next update of Firefox. However, the problem has remained. I have not been able to find a way to tell Firefox thru preferences to or config to not clear "Primary Password".

Asked by Arf Manor 2 months ago

BitDefender Password manager

I recently installed BitDefender Password Manager. I see the message "Can't Read and change data on this site". how can i enable the BitDefender Password manager to acc… (read more)

I recently installed BitDefender Password Manager. I see the message "Can't Read and change data on this site".

how can i enable the BitDefender Password manager to access all sites?

Asked by twmomyer 2 months ago

  • Solved

Account Disconnected

I go through the process of signing into Firefox Sync, it sends the confirmation e-mail and i copy paste the code in, then it takes me to the mozilla accounts page and sh… (read more)

I go through the process of signing into Firefox Sync, it sends the confirmation e-mail and i copy paste the code in, then it takes me to the mozilla accounts page and shows me all the data about my account, but when i click on sync under settings, it says "account disconnected" if i click "sign in" the process repeats with the end result being "account disconnected"

Asked by kingsnake2019 2 months ago

Answered by kingsnake2019 2 months ago

No redirection of exchange login

Hi, I was trying to access employee login (most likely exchange server login) but nothing happened. It was okay for me if I access it in Chrome. What is the problem? Targ… (read more)

Hi, I was trying to access employee login (most likely exchange server login) but nothing happened. It was okay for me if I access it in Chrome. What is the problem? Target website:https://www.parksystems.com/en/sign-in

Asked by iyloh8 2 months ago

firefox will not load my school on desktop but works on laptop 403 forbidden msg

when trying to log into Arizona state school, it uses duo authentication after typing in password and login it starts to try to authenticate then says 403 forbidden. but … (read more)

when trying to log into Arizona state school, it uses duo authentication after typing in password and login it starts to try to authenticate then says 403 forbidden. but works fine on my laptop but it will not work on my desktop Ive looked through the forum done all the clear catch and enable site but still not having luck normally id continue on my laptop but i need multiple screens for the current class I'm doing and my laptop doesn't suffice.

Asked by Taylor Stephenson 2 months ago

Logged out of Firefox and other websites

Each time I close the firefox web browser I get logged out of my firefox account and out of all the different websites and emails I use. I have looked on the forum and tr… (read more)

Each time I close the firefox web browser I get logged out of my firefox account and out of all the different websites and emails I use. I have looked on the forum and tried the proposed solutions but it's not working: I disabled the "Clear history when Firefox closes" setting and I even did a refresh of firefox which also didn't solve the issue

Asked by potocki.benoit 2 months ago