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when trying to Create and Account at/in the Firefox installation page, it says I'm NOT CONNECTED, yet I'm currently on the internet with several other items. Seems to be a real Catch-22???

when trying to Create and Account at/in the Firefox installation page, it says I'm NOT CONNECTED, yet I'm currently on the internet with several other items. Seems to b… (read more)

when trying to Create and Account at/in the Firefox installation page, it says I'm NOT CONNECTED, yet I'm currently on the internet with several other items. Seems to be a real Catch-22???

Asked by bobpak1 2 days ago

Last reply by FredMcD 2 days ago

Destroyed data

Hello When I started my Firefox browser today there suddenly was a total new version installed. My profile, settings, all tabs, bookmarks and saved passwords were all gon… (read more)

Hello When I started my Firefox browser today there suddenly was a total new version installed. My profile, settings, all tabs, bookmarks and saved passwords were all gone. And that despite I had in my settings dowload but not install until I want to. I want my profile and all that belonged to it back. And I dont want this to happen again. How to do that?

Asked by mich1mehre 2 days ago

Last reply by jscher2000 2 days ago

blocking

Hello there I have been using firefox for many years. Problem : How to block advertisement windows popping up in the lower right corner on the computer? Regards Majak To… (read more)

Hello there I have been using firefox for many years. Problem : How to block advertisement windows popping up in the lower right corner on the computer? Regards Majak Tosikyan

Asked by ctaskan 2 days ago

Last reply by FredMcD 2 days ago

cannot drag and drop mails from Outlook to Sharepoint Online

Hi Firefox Support, I cannot drag and drop mails from my Outlook desktop app to Sharepoint Online in Firefox. It does work in Google Chrome and Microsoft Edge though. Is … (read more)

Hi Firefox Support,

I cannot drag and drop mails from my Outlook desktop app to Sharepoint Online in Firefox. It does work in Google Chrome and Microsoft Edge though. Is there a setting in Firefox to enable this ?

Thanks Best regards


Joeri Michiels

Asked by jmi1 4 months ago

Last reply by Wouter Moed 2 days ago

Inspect Page Info Media - Image Distorting from Dimensions Scaling

Previously inspecting the page info (Ctrl + I) and going to the media tab, I could select an image and download it in its original file size. This has changed to where th… (read more)

Previously inspecting the page info (Ctrl + I) and going to the media tab, I could select an image and download it in its original file size. This has changed to where the image is now downsized, even when opening the direct link in a new tab. The image comes out squished and distorted.

Is there a fix for this? I've tried clearing all cookies & cache which has worked in the past but not anymore.

Asked by Amongus 1 week ago

Last reply by jscher2000 2 days ago

Firefox not opening

Hello, This morning I tried opening FireFox and it would fail to open. Tried everything said on the "Firefox won't start" on the find solutions page and many youtube vid… (read more)

Hello,

This morning I tried opening FireFox and it would fail to open. Tried everything said on the "Firefox won't start" on the find solutions page and many youtube videos using command prompt inputs. I cannot open in safe mode and neither can I make a new profile using -ProfileManager (won't open) what happens is Firefox appears to open for just a split second some sort of error message but its impossible to see what it is. Also tried disabling security programs have ran many scans on my computer for spyware, viruses, etc but nothing. Could this possibly have occurred because I left a couple tabs open overnight??? Also to add it is not running in task manager when I try to open it. If anybody else has a fix or the same issue please let me know. Thank you.

Asked by dilanjbaker 3 days ago

Last reply by FredMcD 3 days ago

Primary email is not my account email - can't change it

I tried to update my primary email, but it said it was already associated with my account -- even though it wasn't displayed. I added a secondary email and made that pri… (read more)

I tried to update my primary email, but it said it was already associated with my account -- even though it wasn't displayed. I added a secondary email and made that primary, hoping it would then allow me to add my main email and then swap them. But it still said the main one was already associated (even though it's not shown). I only have two email addresses. I don't want the secondary one to be the primary one. But I can't add it or edit them. Clues?

Asked by janbrownell 1 month ago

Last reply by jack4075 3 days ago

I followed directions to delete shortcut from Properties and deleted entire URL. Help

I am trying to restore my original my.yahoo.com page(s). Followed directions for restoring homepage in Firefox, but instead of just deleting the part of the target, I d… (read more)

I am trying to restore my original my.yahoo.com page(s). Followed directions for restoring homepage in Firefox, but instead of just deleting the part of the target, I deleted the whole shortcut. What belongs in there?

Asked by Jeanette 3 days ago

Last reply by jscher2000 3 days ago

Since Firefox has been down covered with the white screen for almost 2 weeks, should I reinstall it, even though it's my default browser?

'I have been getting the white screen instead of my Firefox going on two weeks. DuckDuckGo works but only if I activate it not with Firefox but on it's own. Since Firefox… (read more)

'I have been getting the white screen instead of my Firefox going on two weeks. DuckDuckGo works but only if I activate it not with Firefox but on it's own. Since Firefox is my default browser and many things install and activated from within Firefox do not work, Should I download and re-install it o

Asked by Agnostos 3 days ago

Last reply by cor-el 3 days ago

URLs in search lists do not change color anymore after visiting them

Here is my system's status: Firefox 90.0.2 (64-bit) Bitdefender Total security (newest version) Windows 10, 64bit, Version 10.0.19043 Build 19043 Since a short while I e… (read more)

Here is my system's status: Firefox 90.0.2 (64-bit) Bitdefender Total security (newest version) Windows 10, 64bit, Version 10.0.19043 Build 19043

Since a short while I experienced that URLs in search lists did not change their color anymore as before to show them as already visited. This is a major impediment in using searches systematically. I cannot pin the timing for that problem down to a certain event as there had been updates to all 3 of the above mentioned system elements, OS, AV & Firefox. I tried to go through a number of suggested solutions to the problem without achieving anything. Pls note: -Browser is NOT set to "always search in privacy" -Browser is set to remember browsing history -Cross checking with MS Edge showed the same problem - means that it is probably not a Firefox internal issue -Tweaking MS/Edge privacy settings were equally unsuccessful

Does anybody have a suggestion where the problem might be rooted? I spent already several hours on this and it feels like a dead end. Thank you in advance for every hint in the right direction. JM

Asked by juergen-m 4 days ago

Last reply by FredMcD 3 days ago

Firefox will not load any web pages, including its internal pages, even after clean reinstallations.

About a month ago, Firefox stopped loading web pages on my Windows 10 Lenovo Flex 14-IWL computer. The UI loads without any issues. However, no pages can be loaded, inclu… (read more)

About a month ago, Firefox stopped loading web pages on my Windows 10 Lenovo Flex 14-IWL computer. The UI loads without any issues. However, no pages can be loaded, including Firefox's own pages like "about:preferences" or "about:performance." I completely removed all traces of Firefox from the computer twice (using Revo Uninstaller's advanced mode), but the problem remained after each reinstallation attempt. On the second of those reinstall attempts, I checked the Console after trying to load one of those control pages and found the error messages shown in the attached screenshot. What is happening, and how can I get Firefox working again?

(Note: Since I have completely uninstalled Firefox again since taking this screenshot, there is no troubleshooting data to send.)

Asked by tomus.wat 4 weeks ago

Last reply by FredMcD 3 days ago

I've lost all my favourites

Hi, After Firefox offered to repair my session because it advised it was working too slow, I have lost all my favourites, passwords, toolbar, history... how can I restor… (read more)

Hi, After Firefox offered to repair my session because it advised it was working too slow, I have lost all my favourites, passwords, toolbar, history... how can I restore everything ?

Thank you,

Asked by claire.gerardin 5 months ago

Last reply by jscher2000 4 days ago

Brother and Epson Printers printing blank pages from an online web site, chrome seems to be okay printing the same pages

Both printers, (Epson and Brother) I have will not print pages from an online website, if I switch to chrome it prints fine. When using FF the pages go thru the printer… (read more)

Both printers, (Epson and Brother) I have will not print pages from an online website, if I switch to chrome it prints fine. When using FF the pages go thru the printers, but come out blank, i.w. they do not print

Asked by bkg 1 week ago

Last reply by jonzn4SUSE 4 days ago

NEW UI - PC =/= TOUCHSCREEN, MOZILLA WAKE UP

The Firefox Community here has tried to be very helpful with all the users who hate the changes in Version 89/90, but we need Mozilla/Firefox to hear us. CSS work-arounds… (read more)

The Firefox Community here has tried to be very helpful with all the users who hate the changes in Version 89/90, but we need Mozilla/Firefox to hear us.

CSS work-arounds are fine for the IT-literate, which I am not. They are also only temporary. We have no indication that FF is even paying attention to our complaints.

They need to understand that some users have a keyboard and mouse attached to a PC, not a touchscreen like on a pad or phone. It looks like FF wants to cater to touchscreens. This DOES NOT WORK for PC users.

I suggest one UI for touchscreens and a different one for PCs. IIRC, there is a FF version for Windows AND a different one for Apple; why not do the same?

Nobody seems to have any response other than "use this CSS fix." I've also been directed to "clean up the help platform myself" - huh?

Can we please get SOME kind of response from the platform itself? Or are they just trying to get rid of all users without touchscreens?

Asked by fidservant 1 month ago

Last reply by plew29881 4 days ago

Browser under Remote Control

I keep getting this: URL is highlighted red/grey stripes. The robot head icon is now in the URL box and it says "Browser is under remote control (reason Dev Tools). What… (read more)

I keep getting this: URL is highlighted red/grey stripes. The robot head icon is now in the URL box and it says "Browser is under remote control (reason Dev Tools).

What is it? how do I get rid of it?

Asked by klg61 1 week ago

Last reply by jscher2000 4 days ago