Showing questions tagged: Show all questions

Convert pdf to word

I want to convert a pdf file that I mistakenly had to generate when I deleted the original file. I want to convert the pdf sheet back to a Word doc so I can edit it. … (read more)

I want to convert a pdf file that I mistakenly had to generate when I deleted the original file. I want to convert the pdf sheet back to a Word doc so I can edit it.

Asked by mchasehq1 1 month ago

Last reply by jscher2000 - Support Volunteer 1 month ago

Firefox stops audio playback when on a teams meeting while using a BT headset. Is there a way to prevent firefox from stopping audio playback?

I was on a teams meeting because I wanted to do a study session with someone on another country. As part of the homework I needed to do, I needed to listen to some audio.… (read more)

I was on a teams meeting because I wanted to do a study session with someone on another country. As part of the homework I needed to do, I needed to listen to some audio. I changed my windows audio devices to output through the Communications device for the headset. Then I played the audio on a tab. The audio played for a few seconds before stopping again.

I understand that this is behaviour intended to let you take a call or meeting without having to manually pause any open tabs you might not have at hand, but I would like Firefox to understand I really want that audio to play without thinking it knows better. Is there any way to disable this behavior?

Asked by ardyvee 1 month ago

Last reply by Medhasree Suram 1 month ago

FireFox Will Not Open Protective Browser

When trying to open my protected browser with firefox I keep getting "Firefox is already running, but is not responding. The old Firefox process must be closed to open a … (read more)

When trying to open my protected browser with firefox I keep getting "Firefox is already running, but is not responding. The old Firefox process must be closed to open a new window." I have refreshed and re-installed Twice! I have followed the instructions to go to file (using %APPDATA%\Mozilla\Firefox\Profiles\) and make sure it is NOT Read-Only and to delete the parent.lock in it. Yet it keeps going to Read-Only and the parent.lock keeps re-appearing. The day before everything was working. I have tried Protective Browser with other browsers and it works. 1. Why is the Protective Browser not working? 2. Why is the File going to Read-Only and 3. Why is the parent.lock keep returning? Thanks

Asked by jeffrsprime 2 months ago

Last reply by zeroknight 2 months ago

New PDF Editor

How do I perform very basic editor functions like add/remove/move a page in the new Firefox PDF document editor? I am in the Mainstream Firefox 124.0.1 64-bit. Thank You,… (read more)

How do I perform very basic editor functions like add/remove/move a page in the new Firefox PDF document editor? I am in the Mainstream Firefox 124.0.1 64-bit. Thank You, David

Asked by Drone 3 weeks ago

Last reply by zeroknight 3 weeks ago

searching from URL address bar no longer works. Opens search page instead of results

searching from URL address bar no longer works. Opens search page (start page) instead of results, adding a (unnecessary) step to searching and causing me to have to re-e… (read more)

searching from URL address bar no longer works. Opens search page (start page) instead of results, adding a (unnecessary) step to searching and causing me to have to re-enter my search term. the 2024 trend across the tech industry seems to add unnecessary steps for previously single-step convenient/efficient processes.

Asked by jeremy.wendell 1 week ago

Last reply by zeroknight 1 week ago

Video playback freezing randomly and audio continues to play

The title describes the problem I'm facing. I don't really use other sites that have videos other than Youtube. But I notice that the videos freeze quite often and audio … (read more)

The title describes the problem I'm facing. I don't really use other sites that have videos other than Youtube. But I notice that the videos freeze quite often and audio just continues to play. The videos then unfreeze and skip multiple frames. I've noticed clearing browser cache seems to help but it doesn't help for longer than a 2 min video at best. At worst, it doesn't affect it at all.

Asked by playergamespro 3 months ago

Last reply by zeroknight 3 months ago

I have changed my email address

I have changed my email address. My old one is CLOSED. I am unable to make any changes to my current Mozilla account because I am sent a code to my CLOSED email. I have r… (read more)

I have changed my email address. My old one is CLOSED. I am unable to make any changes to my current Mozilla account because I am sent a code to my CLOSED email. I have run in to this with other accounts before. It doesn't make sense!

Asked by jeanstclair 5 months ago

Last reply by cor-el 5 months ago

websites in WordPress do not work like in Chrome

Hi, Websites in Word Press that have a video background do not work properly and do not play the video. In Chrome it's OK. Example: yaronimo.pl … (read more)

Hi, Websites in Word Press that have a video background do not work properly and do not play the video. In Chrome it's OK. Example: yaronimo.pl

Asked by yaronimo 5 months ago

Last reply by TyDraniu 5 months ago

Unable to SAVE posts on Facebook with Mac, I can with IPhone

I like to save things and later go back and watch on Facebook. Lately I can not save anything. But I am able to save on my I Phone. Have I messed up my settings some way?… (read more)

I like to save things and later go back and watch on Facebook. Lately I can not save anything. But I am able to save on my I Phone. Have I messed up my settings some way?

Asked by BBea03 5 months ago

Last reply by Terry 5 months ago

YouTube

No, They are Blocking me the only way I can watch it is in troubleshooting mode, AND HAVE disabled the adblockers'. Secondly, I do not like your new Relay. Now my passwo… (read more)

No, They are Blocking me the only way I can watch it is in troubleshooting mode, AND HAVE disabled the adblockers'.

Secondly, I do not like your new Relay. Now my password manager will not work! Thank you, M Kay Thrush

Asked by M. Kay Thrush 5 months ago

Last reply by zeroknight 5 months ago

Opt-out pop-ups (various websites)

hello, i use setting "Delete cookies and site data when Mozilla closes". i also employ multiple ad-blockers, etc. when opening websites, sometimes an "opt-out" or "accept… (read more)

hello, i use setting "Delete cookies and site data when Mozilla closes". i also employ multiple ad-blockers, etc. when opening websites, sometimes an "opt-out" or "accept all cookies" screen pops-up. the "more ethical" websites give adequate time to respond and enter choices whereas the vast majority close within a few seconds (no time to choose). just spoke with PayPal about their website's lightening-speed "cookie" pop-up. each website's pop-up is different so i found it difficult to believe when she said this was a "browser" issue (something Mozilla controls). i realize it's fairly impossible to not have cookies gather info but what can i do to opt-out on websites (besides not opening them) like this? thanks, dave PS: i'd add an image but can't catch one!

Asked by slodave 5 months ago

Last reply by zeroknight 5 months ago

do I have or need an account

So because of the name change, I am prompted to ask "do I even have an account?" The fact that I am able to even ask you this question must mean that I do. I have been us… (read more)

So because of the name change, I am prompted to ask "do I even have an account?" The fact that I am able to even ask you this question must mean that I do. I have been using Firefox and Thunderbird for years and never new that it / they needed or came with an account. So I apparently have an account. Now what? What can or should I do with it? Paul Conaway [removed email]

Asked by ConawayNY 5 months ago

Last reply by James 5 months ago