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Firefox stopped working

I have been using Firefox for years as default browser. This evening, opening it gets a completely blank white screen. Nothing. Nada. I uninstalled it and have tried … (read more)

I have been using Firefox for years as default browser. This evening, opening it gets a completely blank white screen. Nothing. Nada. I uninstalled it and have tried to reinstall Firefox. Doesn't work. What next?

Asked by PKSchwarz 4 months ago

Last reply by FredMcD 4 months ago

  • Solved
  • Archived

I can't get Firefox to save login info for Norton

I have the Norton Password Manager (PWM) extension installed. When I want to log in to any protected site for which I have already stored the login info, I have to log i… (read more)

I have the Norton Password Manager (PWM) extension installed. When I want to log in to any protected site for which I have already stored the login info, I have to log in to my Norton account before I can log in to the PWM itself.* The box for that has a checkbox "Remember me on this device," which I leave checked, but if I close Firefox and open it again, the box pops up exactly as before, whereas on Chrome, the login info is entered already. I have tried restoring Firefox to its default configuration and entering the Norton login info on both the logins page and on the cookie exceptions page, but nothing works. What's up?

  • This seems to be a relatively new requirement by Norton, which I already explored in another thread.

Asked by Tinwoodman 6 months ago

Answered by RobertJ 6 months ago

  • Archived

Strange log in to network message at startup.

When I start Firefox or open a new window the message "You must log in to this network before you can access the internet." appears at the top with a [Open Network Login … (read more)

When I start Firefox or open a new window the message "You must log in to this network before you can access the internet." appears at the top with a [Open Network Login Page] button. When click the button a website opens "EMERGENCY - COVID-19 Informer ..." (URL: http://detectportal.firefox.com/success.txt) And asks me to download something. DO I HAVE A VIRUS? HOW DO I GET RID OF IT? This is very annoying!

Asked by Randy C. 6 months ago

Last reply by Randy C. 6 months ago

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Norton Password Manager requires two sign-ins with private browsing

I recently acquired a new computer and downloaded a fresh version of Firefox, which I set up to start in Private Browsing mode. I also installed Norton 360 as my virus a… (read more)

I recently acquired a new computer and downloaded a fresh version of Firefox, which I set up to start in Private Browsing mode. I also installed Norton 360 as my virus and firewall service, which is slightly different from the Norton Internet Security I was using on the old computer. I installed the Norton extension for its password manager on Firefox. On the old computer, I became accustomed to signing in to the password manager every time I restarted Firefox, but now I have to first sign in to my Norton account before I can even see the password manager sign-in page. I suspect that I haven't managed the exceptions for cookies, etc. properly, but a long chat with Norton support didn't succeed in getting rid of the double sign-in problem. Anybody know how to fix this problem or what I should try? I already made exceptions for what the Norton guy told me were the web addresses for the manager and the account.

Asked by Tinwoodman 6 months ago

Last reply by Tinwoodman 6 months ago

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firefox crashes all the time

Hello my firefox seems to crash a lot of times during the day. I am running the latest version but this happened with previous versions too. I have an ATI graphics card a… (read more)

Hello my firefox seems to crash a lot of times during the day. I am running the latest version but this happened with previous versions too. I have an ATI graphics card and have disabled hardware acceleration.

Asked by akis73 7 months ago

Last reply by akis73 7 months ago

  • Solved
  • Archived

Are unsupported add-ons (legacy extensions) automatically uninstalled despite being listed in 'Unsupported?'

I didn't see specific information regarding whether or not Legacy Extensions are removed/uninstalled if they're no longer supported. I don't want to replace the extension… (read more)

I didn't see specific information regarding whether or not Legacy Extensions are removed/uninstalled if they're no longer supported. I don't want to replace the extension, I just want confirmation that despite being listed in 'unsupported' the add-on is removed from my computer, as opposed to just being disabled.

Asked by Corovius 1 year ago

Answered by the-edmeister 1 year ago

  • Archived

Norton password manager extension, no vault entries shown

Hellow everyone, I am new to the community but have used Firefox for a short time. My problem started I believe after a small update from Firefox about a week ago and is … (read more)

Hellow everyone, I am new to the community but have used Firefox for a short time. My problem started I believe after a small update from Firefox about a week ago and is on both my Windows 10 Desktop and Laptops. When I now open my Norton vault the dropdown window it only displays the blank 158 entries with a gray circle to the left, and reports 0 vault entries indicated at the header block. If you then select the vault tab it is a similar story other than it reports on the header that there are 158 entries and the blank vault password boxes now have a blue circle. The vault sync window reports complete and I can see my complete Vault both on IE11 and from Norton Security. Have tried lots of reinstalls of Firefox and the the add-on extensions, even had Norton support chat help but still the same problem. Has there been anyone else with this problem and is there a fix or is the problem with my machines only ?l

Asked by CitroenX 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

I do have a question. I keep getting a pop about adding a Norton add on to Firefox. I can not find any information on the topic.

I have Norton 22.16.3.21 installed on my PC. I assume it is Noron asking me to add an addon. Has Firefox approved it and how would I find it.

Asked by geezer15 1 year ago

Last reply by user633449 1 year ago

  • Archived

I have a problem with bookmarks and browsing history.

I cannot save bookmarks or import them from other browsers or save my browsing history. Every time I boot Firefox I get a red bar at the top of my screen that says bookma… (read more)

I cannot save bookmarks or import them from other browsers or save my browsing history. Every time I boot Firefox I get a red bar at the top of my screen that says bookmarks and browsing history cannot be saved because some file is being used one of my internet security programs. I use Malwarebytes and Norton security on my laptop.

I have followed the online instructions several times to try to fix the problem with no luck. I love the speed of the browser because it totally blows Chrome and Edge out of the water but I have type all of my URLs in because I cannot save or import them from my other browsers.

I need help to fix this problem.

Asked by Barron1961 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Firefox hangs on loading site works in safe mode Edge and Chrome also work different sites involved

Sometimes it works properly, but lately problem worse. Firefox hangs @ site on initial loading. It works in safe mode and chrome - edge work also. I cleared cookies no… (read more)

Sometimes it works properly, but lately problem worse. Firefox hangs @ site on initial loading. It works in safe mode and chrome - edge work also. I cleared cookies no help.

Asked by zorro777 2 years ago

Last reply by zorro777 2 years ago

  • Archived

A website keeps opening when I open Firefox and it is clearly a phishing site. How do I block it?

Since yesterday I've had the following page: https://go.net-dz3.stream/flix/index-en-nflix.html?country=CA&td=www.sundownerstravel.com&br=Firefox&isp=Firefox… (read more)

Since yesterday I've had the following page: https://go.net-dz3.stream/flix/index-en-nflix.html?country=CA&td=www.sundownerstravel.com&br=Firefox&isp=Firefox&cep=9n4HnbeZLCdnJzW-ZP5n9O9Iqzt-NCmWCKd5aFIYCQY4sUzYyC7t3YxZP_wiyTniVyKD7G0XeRpJ6Ns-mGsDl8d46hRTsOMT-BdW3cT9Ybj4BBU5mFIN2X6vE3wW3F9d8WZtdGU5sRuLnNKV9E5eOsUbdZJwPPHTgdRml-xfh21zpHWrSADLTSy5mefYFRa_bBfcrXNnuW4k_hqPsaGazSil8cLpPE_nODhBm5OGdoUosRsQGN1nhgszacVIP4qP&2=1975&1=6602932457161360092&3=1975-da8f03az#

open itself as the first page when I open Firefox. (And no it hasn't made itself my automatic home page)

After I closed my browser yesterday, every time I reopened it, it did not open this page, but again this morning upon my first time opening the browser, it opened this page.

Trouble is, I cannot seem to find a way in Firefox to block this page from opening anymore. Is there really no way in Firefox to block a specific page from opening?

Additionally, how is it opening this? I use Norton safe web and it doesn't recognize this page as a phishing site. Not sure where I picked it up but I do a lot of online research for work.

Thanks Tracy

Asked by tracyrowland1 2 years ago

Last reply by jscher2000 2 years ago

  • Archived

Firefox updated to version 62.0 and started getting intrusion attempt blocked by Norton

I just started having this issue today after Firefox updated to version 62.0. Norton listed Attacker URL https://reddleops.pro/ciDJ9e6ZbX2.5NI/SRW/QX9fMjjMkRweO/TVI/1VMBS… (read more)

I just started having this issue today after Firefox updated to version 62.0. Norton listed Attacker URL https://reddleops.pro/ciDJ9e6ZbX2.5NI/SRW/QX9fMjjMkRweO/TVI/1VMBSd0KyAOiTCAY5fMBz/Y/5/

Network traffic was detected that matches the signature of a known attack. The attack was resulted from C:\Program Files\Mozilla Firefox.exe.

Asked by Rtippitt 2 years ago

Last reply by FredMcD 2 years ago