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How to get settings back? Suddenly EVERYTHING (bookmarks, passwords, addons,..) is gone!

Hi everyone, Recently I was cleaning some malware/viruses/spyware/worms and all other nasty files located on hard drive of computer. Actually I still have them but this i… (read more)

Hi everyone,

Recently I was cleaning some malware/viruses/spyware/worms and all other nasty files located on hard drive of computer. Actually I still have them but this is NOT the purpose of my message. The problem is that I lost everything in Firefox. All my bookmarks that I cannot live without are gone. ALL. Each and every bookmark is gone. Saved passwords are gone. Addons are gone. Online banking certificate is gone. Also when I click CTRL T to add new tab in same window I get extremely annoying squares (3 lines and each line with 5 squares) which are graphically showing websites I have visited. Please if someone could help me to get everything back, particularly bookmarks are extremely important.

I tried to do three possible tasks but neither of them worked.

TASK ONE:

Usage of about:<wbr>profiles command in address bar but it is reporting error message saying The address isn't valid.

TASK TWO (consisting of multiple steps):

step 1: finding old firefox profiles I could manage to find. I hope they are NOT all otherwise I am in huge trouble. Hopefully something was overlooked and you will see why in upcoming steps.

step 2: clicking Open menu icon on the left hand side of firefox consisting of three horizontal lines and click Open Help Menu icon and then click Troubleshooting Information

step 3: clicking about:profiles in section Application Basics. Here I then added every single profile I am aware of via button Create A New Profile

step 4: for each of profile I got listed, I clicked on Launch profile in new browser and my bookmarks, together with other settings (online banking certificate, saved passwords, addons,...) were NOT ( !!! ) there. In neither of profile. I pray that I overlooked some saved profile...

TASK THREE:

Bookmarks menu\Show All Bookmarks\Import And Backup\Restore. However, In this submenu Restore there is nothing to be restored.

Someone please help me as I really need to get, particularly but not only bookmarks, back.

Waiting extremely anxiously for your reply...

Thank you in advance a billion times!

Asked by SadPerson0 2 years ago

Answered by FredMcD 2 years ago

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How to !!completely!! uninstall corrupt installation? It keeps crashing!

Firefox 58.02 64 bit keeps crashing! I believe the installation is somehow corrupted. Apparently firefox was doing an update in the background when my computer lost power… (read more)

Firefox 58.02 64 bit keeps crashing! I believe the installation is somehow corrupted. Apparently firefox was doing an update in the background when my computer lost power.

I can't type barely a word or two into any search box, or data field of any web site and it CRASHES! I tried changing the search engine to Bing, Google, Duckduckgo It will crash even any data field of any web site. I had to type this entry into Notepad and paste it in because it Firefox kept crashing ON FIREFOX'S OWN SURVEY WEB PAGE! I have tried REFRESH. I have restarted in Safe Mode and started a new session. I have updated Firefox to 58.02 (64 bit) I have turned off "check spelling as you type, just in case it was that. No difference. I have done an uninstall, reboot, and reinstall. Updated my graphics driver per one forum sugestion

This is repeatable, every time. I have sent dozens of crash report with my email address and "allow mozilla to contact me about this report" checked off and still I have heard nothing.

Crash report from Safe Mode: Accessibility: Active AccessibilityInProcClient: 0x400 AdapterDeviceID: 0x191b AdapterDriverVersion: 22.20.16.4836 AdapterSubsysID: 06e51028 AdapterVendorID: 0x8086 AvailablePageFile: 12705669120 AvailablePhysicalMemory: 11655303168 AvailableVirtualMemory: 140735624527872 BIOS_Manufacturer: Dell Inc. BlockedDllList: BreakpadReserveAddress: 1282415984640 BreakpadReserveSize: 83886080 BuildID: 20180206200532 Comments: Firefox 58 (up to 58.02) keeps crashing when typing in data field or search box. Nothing help. Safe mode, Refresh, complete uninstall and reinstall. Windows 10 Pro 64bit All you have to do to reproduce the problem is open a new tab and start type, quickly, in the search box. ContentSandboxCapable: 1 ContentSandboxLevel: 4 CrashTime: 1518042085 DOMIPCEnabled: 1 EMCheckCompatibility: true Email: timcormier@teradiode.com FramePoisonBase: 9223372036600889344 FramePoisonSize: 65536 InstallTime: 1518040745 Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x191b, AdapterSubsysID: 06e51028, AdapterDriverVersion: 22.20.16.4836 Has dual GPUs. GPU #2: AdapterVendorID2: 0x10de, AdapterDeviceID2: 0x13b1, AdapterSubsysID2: 06e51028, AdapterDriverVersion2: 23.21.13.8816FP(D00-L1000-W00001000-T000) DWrite? DWrite+ WR? WR- OMTP? OMTP- ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ProxyStreamSize: 136 ProxyStreamSizeFrom: IStream::Stat ReleaseChannel: release SafeMode: 1 SecondsSinceLastCrash: 297 StartupCrash: 0 StartupTime: 1518042070 SystemMemoryUsePercentage: 31 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86-64","buildId":"20180206200532","version":"58.0.2","vendor":"Mozilla","platformVersion":"58.0.2","xpcomAbi":"x86_64-msvc","hotfixVersion":null,"updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":16224,"virtualMaxMB":134217728,"cpu":{"count":8,"cores":4,"vendor":"GenuineIntel","family":6,"model":94,"stepping":3,"l2cacheKB":256,"l3cacheKB":8192,"speedMHz":2712,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAVX2","hasAES"]},"os":{"name":"Windows_NT","version":"10.0","locale":"en-US","servicePackMajor":0,"servicePackMinor":0,"windowsBuildNumber":16299,"windowsUBR":125,"installYear":2017},"hdd":{"profile":{"model":"SanDisk X400 2.5 7MM 256GB","revision":"X4130012"},"binary":{"model":"SanDisk X400 2.5 7MM 256GB","revision":"X4130012"},"system":{"model":"SanDisk X400 2.5 7MM 256GB","revision":"X4130012"}},"gfx":{"D2DEnabled":false,"DWriteEnabled":true,"ContentBackend":"Skia","adapters":[{"description":"Intel(R) HD Graphics 530","vendorID":"0x8086","deviceID":"0x191b","subsysID":"06e51028","RAM":null,"driver":"igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32","driverVersion":"22.20.16.4836","driverDate":"10-17-2017","GPUActive":true},{"description":"NVIDIA Quadro M1000M","vendorID":"0x10de","deviceID":"0x13b1","subsysID":"06e51028","RAM":2048,"driver":"C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvdm.inf_amd64_a74a38776cc5071e\\nvldumdx.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvdm.inf_amd64_a74a38776cc5071e\\nvldumdx.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvdm.inf_amd64_a74a38776cc5071e\\nvldumdx.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvdm.inf_amd64_a74a38776cc5071e\\nvldumdx.dll C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvdm.inf_amd64_a74a38776cc5071e\\nvldumd.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvdm.inf_amd64_a74a38776cc5071e\\nvldumd.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvdm.inf_amd64_a74a38776cc5071e\\nvldumd.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvdm.inf_amd64_a74a38776cc5071e\\nvldumd.dll","driverVersion":"23.21.13.8816","driverDate":"10-30-2017","GPUActive":false}],"monitors":[{"screenWidth":1920,"screenHeight":1080,"refreshRate":59,"pseudoDisplay":false}],"features":{"compositor":"basic","gpuProcess":{"status":"blocked"},"d3d11":{"status":"unavailable"},"d2d":{"status":"unavailable","version":"1.1"}}},"appleModelId":null,"isWow64":false},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":4,"telemetryEnabled":false,"locale":"en-US","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.cache.disk.capacity":358400,"browser.newtabpage.enhanced":true,"browser.search.region":"US","browser.search.widget.inNavBar":false},"sandbox":{"effectiveContentProcessLevel":4},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":true,"attribution":{"campaign":"%2528not%2Bset%2529","content":"%2528not%2Bset%2529","medium":"referral","source":"support.mozilla.org"},"defaultSearchEngine":"google-2018","defaultSearchEngineData":{"name":"Google","loadPath":"jar:[app]/omni.ja!browser/google-2018.xml","origin":"default","submissionURL":"https://www.google.com/search?q=&ie=utf-8&oe=utf-8&client=firefox-b-1"},"searchCohort":"nov17-2"},"profile":{"creationDate":17561,"resetDate":17569},"addons":{"activeAddons":{"activity-stream@mozilla.org":{"version":"2018.01.04.0062-4997c81d","scope":1,"type":"extension","updateDay":17569,"isSystem":true,"isWebExtension":false,"multiprocessCompatible":true,"blocklisted":false,"description":"A rich visual history feed and a reimagined home page make it easier than ever to find exactly what ","name":"Activity Stream","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17569},"aushelper@mozilla.org":{"version":"2.0","scope":1,"type":"extension","updateDay":17569,"isSystem":true,"isWebExtension":false,"multiprocessCompatible":true,"blocklisted":false,"description":"Sets value(s) in the update url based on custom checks.","name":"Application Update Service Helper","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17569},"firefox@getpocket.com":{"version":"1.0.5","scope":1,"type":"extension","updateDay":17569,"isSystem":true,"isWebExtension":false,"multiprocessCompatible":true,"blocklisted":false,"description":"When you find something you want to view later, put it in Pocket.","name":"Pocket","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17569},"followonsearch@mozilla.com":{"version":"0.9.6","scope":1,"type":"extension","updateDay":17559,"isSystem":true,"isWebExtension":false,"multiprocessCompatible":true,"blocklisted":false,"description":null,"name":"Follow-on Search Telemetry","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17559},"formautofill@mozilla.org":{"version":"1.0","scope":1,"type":"extension","updateDay":17569,"isSystem":true,"isWebExtension":false,"multiprocessCompatible":true,"blocklisted":false,"description":"Autofill forms with saved profiles","name":"Form Autofill","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17569},"onboarding@mozilla.org":{"version":"1.0","scope":1,"type":"extension","updateDay":17569,"isSystem":true,"isWebExtension":false,"multiprocessCompatible":true,"blocklisted":false,"description":"Photon onboarding","name":"Photon onboarding","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17569},"screenshots@mozilla.org":{"version":"25.0.0","scope":1,"type":"extension","updateDay":17559,"isSystem":true,"isWebExtension":false,"multiprocessCompatible":true,"blocklisted":false,"description":null,"name":"Firefox Screenshots","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17559},"shield-recipe-client@mozilla.org":{"version":"76.1","scope":1,"type":"extension","updateDay":17569,"isSystem":true,"isWebExtension":false,"multiprocessCompatible":true,"blocklisted":false,"description":"Client to download and run recipes for SHIELD, Heartbeat, etc.","name":"Shield Recipe Client","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17569},"webcompat@mozilla.org":{"version":"1.1","scope":1,"type":"extension","updateDay":17569,"isSystem":true,"isWebExtension":false,"multiprocessCompatible":true,"blocklisted":false,"description":"Urgent post-release fixes for web compatibility.","name":"Web Compat","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17569}},"theme":{},"activePlugins":[{"name":"Shockwave Flash","version":"27.0.0.183","description":"Shockwave Flash 27.0 r0","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-shockwave-flash","application/fu

Asked by terafox 2 years ago

Answered by terafox 2 years ago

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Problems with latest Firefox versions

I have used Firefox for many years and am always current, as I am with Windows 10, but the last few updates have caused major problems: 1. At times I get a red screen Fir… (read more)

I have used Firefox for many years and am always current, as I am with Windows 10, but the last few updates have caused major problems:

1. At times I get a red screen Firefox Critical Error which usually locks up my PC. Sometimes I can free it up with Cntl/Alt/Del, but sometimes I cannot even shut down, have to physically unplug the PC. The screen says to call a phone number for Microsoft support, but this is a 3rd-party company selling software which has somehow compromised Firefox. I reported this before but no one seems to be doing anything about it.

2.Although I have checked Block pop-up windows under Permissions, I now get suspicious pop-up windows the first time I click on many web pages. If I immediately close these, I can then use the page fine. Is there something else I need to do to block these pop-ups?

Asked by Barry Jedrick 1 year ago

Answered by Barry Jedrick 1 year ago

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How do I remove "bestwaytosearch.com"

Hi, Each time I start Firefox I get a warning pop-up from malwarebytes advising me of an outbound request from Firefox to a malicious site "bestwaytosearch.com". I have c… (read more)

Hi,

Each time I start Firefox I get a warning pop-up from malwarebytes advising me of an outbound request from Firefox to a malicious site "bestwaytosearch.com". I have checked the home page settings and reset it, checked the search engines along with add-in and extensions. I have also cleared the history and browsing cache but just can not get rid of it.

Yes I can exclude it but that would only mask the problem.

Regards Ian

Asked by IBulti 5 years ago

Answered by cor-el 5 years ago

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Refresh did not fix startgo123 hijack

Have followed ALL suggestions from the web to remove this hijack with no luck. I then refreshed Firefox (v48.0) and even the default is still hijacked. Newtab always end… (read more)

Have followed ALL suggestions from the web to remove this hijack with no luck. I then refreshed Firefox (v48.0) and even the default is still hijacked. Newtab always ends up with startgo123.com.

If I restart FF with all add-ons disabled, it's OK, but there are NO extensions or add-ons installed that I don't know about. All were installed by me some time ago.

Please help. I am going crazy trying to solve this.

No malware scans find this, no supposed programs to fix it can find it. Where can it be hiding?

Asked by tomtp 3 years ago

Answered by jscher2000 3 years ago

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Firefox loads up some page and runs it separately in the background, it continues to run even when I close firefox. Today it loaded by itself before I opened f

Using Windows 7 64bit. Firefox opens and runs a separate page in the background. The extra page does not open and the only way to see it is to open ctrl/alt/delete and … (read more)

Using Windows 7 64bit. Firefox opens and runs a separate page in the background. The extra page does not open and the only way to see it is to open ctrl/alt/delete and that is the only way to close it but I have to go to processes to close it, it will not close in applications. Today Firefox a page loaded in the background before I opened my FF browser. I have uninstalled and reinstalled Firefox twice to no avail. I have removed all themes - nothing. Please help me fix this, I have used Firefox for years and love it but this latest mess is causing my computer to overload its ram and loading too many temp files.

Asked by Mylosmiles 2 years ago

Answered by Mylosmiles 2 years ago

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Firefox crashes

I open Firefox, it crashes, been doing it for weeks. Accessibility: Active AccessibilityInProcClient: 0x400 AdapterDeviceID: 0x191b AdapterDriverVersion: 22.20.16.4836 … (read more)

I open Firefox, it crashes, been doing it for weeks.

Accessibility: Active AccessibilityInProcClient: 0x400 AdapterDeviceID: 0x191b AdapterDriverVersion: 22.20.16.4836 AdapterSubsysID: 07061028 AdapterVendorID: 0x8086 Add-ons: pioneer-opt-in%40mozilla.org:1.0,jid1-NIfFY2CA8fy1tg%40jetpack:3.14.0,%7Bd10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d%7D:3.1,tls13-version-fallback-rollout-bug1462099%40mozilla.org:2.0,activity-stream%40mozilla.org:2018.04.20.1103-b3b95672,aushelper%40mozilla.org:2.0,firefox%40getpocket.com:1.0.5,followonsearch%40mozilla.com:0.9.6,formautofill%40mozilla.org:1.0,onboarding%40mozilla.org:1.0,screenshots%40mozilla.org:30.1.0,webcompat%40mozilla.org:1.1,%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:60.0.1 AvailablePageFile: 10313932800 AvailablePhysicalMemory: 10246074368 AvailableVirtualMemory: 138536506261504 BIOS_Manufacturer: Dell Inc. BlockedDllList: BreakpadReserveAddress: 1999346008064 BreakpadReserveSize: 83886080 BuildID: 20180516032328 CPUMicrocodeVersion: 0xc2 ContentSandboxCapable: 1 ContentSandboxLevel: 5 CrashTime: 1527717157 DOMIPCEnabled: 1 Email: ljnovak@firstcommand.com FramePoisonBase: 9223372036600889344 FramePoisonSize: 65536 GPUProcessLaunchCount: 1 GPUProcessStatus: Running InstallTime: 1526747939 ModuleSignatureInfo: {"Cylance, Inc.":["CyMemDef64.dll"],"Microsoft Corporation":["api-ms-win-crt-runtime-l1-1-0.dll","api-ms-win-crt-string-l1-1-0.dll","api-ms-win-crt-heap-l1-1-0.dll","api-ms-win-crt-stdio-l1-1-0.dll","api-ms-win-crt-convert-l1-1-0.dll","api-ms-win-crt-locale-l1-1-0.dll","api-ms-win-crt-math-l1-1-0.dll","api-ms-win-crt-multibyte-l1-1-0.dll","api-ms-win-crt-time-l1-1-0.dll","api-ms-win-crt-filesystem-l1-1-0.dll","api-ms-win-crt-environment-l1-1-0.dll","api-ms-win-crt-utility-l1-1-0.dll","msvcp140.dll","VCRUNTIME140.dll"],"Microsoft Windows":["ws2_32.dll","crypt32.dll","tiptsf.dll","wscapi.dll","AudioSes.dll","srvcli.dll","iertutil.dll","MMDevAPI.dll","propsys.dll","mpr.dll","avrt.dll","d3d11.dll","version.dll","WinTypes.dll","winnsi.dll","dcomp.dll","wtsapi32.dll","dwmapi.dll","WINMMBASE.dll","winmm.dll","twinapi.appcore.dll","devobj.dll","ntmarta.dll","dxgi.dll","winsta.dll","rsaenh.dll","IPHLPAPI.DLL","dnsapi.dll","userenv.dll","mswsock.dll","cryptsp.dll","CRYPTBASE.DLL","sspicli.dll","sxs.dll","bcrypt.dll","msasn1.dll","profapi.dll","powrprof.dll","kernel.appcore.dll","ucrtbase.dll","SHCore.dll","KERNELBASE.dll","gdi32full.dll","win32u.dll","cfgmgr32.dll","windows.storage.dll","msvcp_win.dll","bcryptPrimitives.dll","wintrust.dll","nsi.dll","psapi.dll","gdi32.dll","combase.dll","shlwapi.dll","msctf.dll","msvcrt.dll","rpcrt4.dll","shell32.dll","oleaut32.dll","ole32.dll","kernel32.dll","user32.dll","setupapi.dll","imm32.dll","advapi32.dll","sechost.dll","clbcatq.dll","ntdll.dll"],"Mozilla Corporation":["firefox.exe","xul.dll","lgpllibs.dll","freebl3.dll","nss3.dll","nssckbi.dll","AccessibleHandler.dll","mozglue.dll","softokn3.dll","ia2marshal.dll"]} Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x191b, AdapterSubsysID: 07061028, AdapterDriverVersion: 22.20.16.4836 Has dual GPUs. GPU #2: AdapterVendorID2: 0x10de, AdapterDeviceID2: 0x139b, AdapterSubsysID2: 07061028, AdapterDriverVersion2: 21.21.13.7674FP(D00-L1000-W00001000-T000) DWrite? DWrite+ WR? WR- OMTP? OMTP+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ProxyStreamSize: 136 ProxyStreamSizeFrom: IStream::Stat ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 211 StartupCrash: 0 StartupTime: 1527716957 SystemMemoryUsePercentage: 39 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86-64","buildId":"20180516032328","version":"60.0.1","vendor":"Mozilla","platformVersion":"60.0.1","xpcomAbi":"x86_64-msvc","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":16251,"virtualMaxMB":134217728,"cpu":{"count":8,"cores":4,"vendor":"GenuineIntel","family":6,"model":94,"stepping":3,"l2cacheKB":256,"l3cacheKB":6144,"speedMHz":2592,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAVX2","hasAES"]},"os":{"name":"Windows_NT","version":"10.0","locale":"en-US","servicePackMajor":0,"servicePackMinor":0,"windowsBuildNumber":14393,"windowsUBR":2248,"installYear":2017},"hdd":{"profile":{"model":"SAMSUNG SSD CM871 M.2 2280 128GB","revision":"FXT21D1Q"},"binary":{"model":"SAMSUNG SSD CM871 M.2 2280 128GB","revision":"FXT21D1Q"},"system":{"model":"SAMSUNG SSD CM871 M.2 2280 128GB","revision":"FXT21D1Q"}},"gfx":{"D2DEnabled":false,"DWriteEnabled":true,"ContentBackend":"Skia","adapters":[{"description":"Intel(R) HD Graphics 530","vendorID":"0x8086","deviceID":"0x191b","subsysID":"07061028","RAM":null,"driver":"igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32","driverVersion":"22.20.16.4836","driverDate":"10-17-2017","GPUActive":true},{"description":"NVIDIA GeForce GTX 960M","vendorID":"0x10de","deviceID":"0x139b","subsysID":"07061028","RAM":4096,"driver":"C:\\Windows\\System32\\DriverStore\\FileRepository\\nvdm.inf_amd64_a02cb0165fe1dabb\\nvd3dumx,C:\\Windows\\System32\\DriverStore\\FileRepository\\nvdm.inf_amd64_a02cb0165fe1dabb\\nvwgf2umx,C:\\Windows\\System32\\DriverStore\\FileRepository\\nvdm.inf_amd64_a02cb0165fe1dabb\\nvwgf2umx,C:\\Windows\\System32\\DriverStore\\FileRepository\\nvdm.inf_amd64_a02cb0165fe1dabb\\nvwgf2umx C:\\Windows\\System32\\DriverStore\\FileRepository\\nvdm.inf_amd64_a02cb0165fe1dabb\\nvd3dum,C:\\Windows\\System32\\DriverStore\\FileRepository\\nvdm.inf_amd64_a02cb0165fe1dabb\\nvwgf2um,C:\\Windows\\System32\\DriverStore\\FileRepository\\nvdm.inf_amd64_a02cb0165fe1dabb\\nvwgf2um,C:\\Windows\\System32\\DriverStore\\FileRepository\\nvdm.inf_amd64_a02cb0165fe1dabb\\nvwgf2um","driverVersion":"21.21.13.7674","driverDate":"1-23-2017","GPUActive":false}],"monitors":[{"screenWidth":1920,"screenHeight":1080,"refreshRate":60,"pseudoDisplay":false}],"features":{"compositor":"d3d11","gpuProcess":{"status":"available"},"advancedLayers":{"status":"available"},"d3d11":{"status":"available","version":45312,"warp":false,"textureSharing":true,"blacklisted":false},"d2d":{"status":"available","version":"1.1"}}},"appleModelId":null,"isWow64":false,"sec":{"antivirus":["CylancePROTECT"],"antispyware":["CylancePROTECT"],"firewall":["Windows Firewall"]}},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":4,"telemetryEnabled":false,"locale":"en-US","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.cache.disk.capacity":358400,"browser.search.region":"US","browser.search.widget.inNavBar":true,"browser.startup.homepage":"<user-set>","privacy.donottrackheader.enabled":true},"sandbox":{"effectiveContentProcessLevel":5},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":true,"attribution":{"campaign":"Firefox-Brand-US-GGL-Exact","content":"A144_A203_A006336","medium":"cpc","source":"google"},"defaultSearchEngine":"google-2018","defaultSearchEngineData":{"name":"Google","loadPath":"jar:[app]/omni.ja!browser/google-2018.xml","origin":"default","submissionURL":"https://www.google.com/search?q=&ie=utf-8&oe=utf-8&client=firefox-b-1"},"searchCohort":"nov17-2"},"profile":{"creationDate":17353,"resetDate":17681},"addons":{"activeAddons":{"pioneer-opt-in@mozilla.org":{"version":"1.0","scope":1,"type":"extension","updateDay":17681,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Pioneer is an opt-in program that allows collection of richer data from Firefox. \n\nPioneers are will","name":"Firefox Pioneer","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17681,"signedState":2},"jid1-NIfFY2CA8fy1tg@jetpack":{"version":"3.14.0","scope":1,"type":"extension","updateDay":17681,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"The most popular Chrome extension, with over 40 million users! Blocks ads all over the web.","name":"AdBlock","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17681,"signedState":2},"{d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}":{"version":"3.1","scope":1,"type":"extension","updateDay":17681,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"With over 500 million downloads, Adblock Plus is one of the world's most popular ad blockers.","name":"Adblock Plus","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17681,"signedState":2},"activity-stream@mozilla.org":{"version":"2018.04.20.1103-b3b95672","scope":1,"type":"extension","updateDay":17667,"isSystem":true,"isWebExtension":false,"multiprocessCompatible":true,"blocklisted":false,"description":"A rich visual history feed and a reimagined home page make it easier than ever to find exactly what ","name":"Activity Stream","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17670},"aushelper@mozilla.org":{"version":"2.0","scope":1,"type":"extension","updateDay":17667,"isSystem":true,"isWebExtension":false,"multiprocessCompatible":true,"blocklisted":false,"description":"Sets value(s) in the update url based on custom checks.","name":"Application Update Service Helper","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17670},"firefox@getpocket.com":{"version":"1.0.5","scope":1,"type":"extension","updateDay":17667,"isSystem":true,"isWebExtension":false,"multiprocessCompatible":true,"blocklisted":false,"description":"When you find something you want to view later, put it in Pocket.","name":"Pocket","userDisabled"

Asked by LenNovak 2 years ago

Answered by LenNovak 2 years ago

  • Solved
  • Archived

Malware/Adware popup every time I go to new URL

Firefox 63.0.3 on Windows 10 The popup claims to be a Mozilla extension, but there is no such thing in the list of Add Ons. It seems to be a redirect which opens the requ… (read more)

Firefox 63.0.3 on Windows 10

The popup claims to be a Mozilla extension, but there is no such thing in the list of Add Ons. It seems to be a redirect which opens the requested webpage and the popup at the same time. It goes away when I click the X. But every time I change pages, I have to shoo the popup way like a fly.

The only identification within the popup is " r.svrtrack.com ". It requests permission for a "monetization" feature. Avast antivirus and MalwareBytes found nothing wrong.

I tried to upload a screenshot, but the wheel just keeps spinning.

Asked by johnearthlink 1 year ago

Answered by johnearthlink 1 year ago

  • Solved
  • Archived

My browser won't come up after hitting the firefox icon

Hello, Been on my computer doing my normal web channeling and all of a sudden I get this guy screaming his off with a bunch of authentic looking pages from Microsoft sayi… (read more)

Hello, Been on my computer doing my normal web channeling and all of a sudden I get this guy screaming his off with a bunch of authentic looking pages from Microsoft saying that they had block my system and I need to call this number. I knew it was a scam and was told sometime back to shut your system down and come back later on. I did exactly that and I can get Edge and Chrome but when I hit on the icon for Firefox ,desktop,nothing happens.

I thought uninstall Firefox and reinstall but it gives me a message to close Firefox first. Cannot even do that.

Would appreciate any help you can provide, Thanx and have a great day.:0) Regards, MCG


PS. I'm not even sure how I got to this. If any of you have a solution this will help: x :0)


edited email address from public and search/spam bots view as this is a public forum.

Asked by Ptrrbbt 1 year ago

Answered by Ptrrbbt 1 year ago

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  • Archived

Firefox will not run

I removed some adware-trojan with Windows Defender and Comodo firewall that had geekbuddy a program that malewarebytes found 254 adware entries from. So deleted the thing… (read more)

I removed some adware-trojan with Windows Defender and Comodo firewall that had geekbuddy a program that malewarebytes found 254 adware entries from. So deleted the things and then could no longer connect to the internet. After fidling around and think the old xp winsock fix internet started working again. With explorer i can get online in 2 seconds.

Ones i try to start firefox then it wont run. I see it lower in the taskmanager between the processes firefox32bit, but it wont start to be on the top of task manager. 15-30 minutes after clicking open out of the blue it pops up if i'm lucky. And ones it started and i click open on my desktop icon then it immediately opens a new window with fox running fine.

Working on Win10 16 gb ram 8064p, so not an ancient slow computer fox ran like a ferarri before the trouble.

Taken actions: I uninstalled firefox, tried the reset and even tried to rename my profile to old 2. I also see a load of files in my firefox main folder. Tried to run Firefox portable but that wont run eighter. Yet that folder does not have all these api files in the main folder.

These are some of them, there are 40 of these api dll's in my folder api-ms-win-core-console-l1-1-0 api-ms-win-core-interlocked-l1-1-0 api-ms-win-core-processenvironment-l1-1-0

Install log shows win 8 while i am on win 10

Mozilla Firefox Installation Started: 2016-11-30 18:26:18



Installation Details


 Install Dir: C:\Program Files (x86)\Mozilla Firefox
 Locale     : nl
 App Version: 50.0.1
 GRE Version: 50.0.1
 OS Name    : Windows 8.1 (I have Win 10 Pro 64bit) = Firefox Setup Stub 50.0.1 (2)
 Target CPU : x86

Maybe this helps to locate the problem; Some Dutch info in there, am Dutch

  1. LOCALIZATION NOTE (CrashID): The %s is replaced with the Crash ID from the server, which is a string like abc12345-6789-0abc-def1-23456abcdef1

CrashID=Crash-ID: %s

  1. LOCALIZATION NOTE (CrashDetailsURL): The %s is replaced with a URL that the user can visit to view the crash details.

CrashDetailsURL=U kunt details over deze crash bekijken op %s ErrorBadArguments=De toepassing gaf een ongeldig argument mee. ErrorExtraFileExists=De toepassing heeft geen toepassingsgegevensbestand aangemaakt. ErrorExtraFileRead=Kan toepassingsgegevensbestand niet lezen. ErrorExtraFileMove=Kan toepassingsgegevensbestand niet verplaatsen. ErrorDumpFileExists=De toepassing heeft geen crashdumpbestand aangemaakt. ErrorDumpFileMove=Kan crashdump niet verplaatsen. ErrorNoProductName=De toepassing heeft zich niet geïdentificeerd. ErrorNoServerURL=De toepassing heeft geen crashrapportageserver gespecificeerd. ErrorNoSettingsPath=Kan instellingen van de crashreporter niet vinden. ErrorCreateDumpDir=Kan geen map voor dumps in wachtrij maken.

  1. LOCALIZATION NOTE (ErrorEndOfLife): The %s is replaced with the product name.

ErrorEndOfLife=De versie van %s die u gebruikt, wordt niet meer ondersteund. Crashrapporten voor deze versie worden niet meer geaccepteerd. Overweeg bij te werken naar een ondersteunde versie.

Before i reinstalled firefox i updated it, did not work, uninstalled Java then installed jre-8u111-windows-x64 Don't see Java between plugins or extentions eighter after reinstall.

I copied my Morzilla folder that is inside roaming about a month ago when all worked fine. So as last try i can remove firefox again, go into roaming folder and delete the Morzilla folder in there and replace it with the one i backed up 1 month ago. That is what i always do if i get a new computer. This computer has been working fine incl firefox for over a year. And as i explained IExplorer still works fine. So i fear that the trojan messed up firefox. Or the trojan makes firefox think that i am on Win 8 instead of win 10 and that is why i have this trouble. Right click on my computer still shows that i work on Win 10 Pro 64 bit. So if i try to download firefox then it should recognise my used version since i can not chose which version to download Firefox Setup Stub 50.0.1 is what i get, and again FirefoxPortableLegacy36 also will not start. So in some way firefox seems to be blocked.

But figure that wont change anything cos if that would work then firefox portable should be able to run as well since that is 2 or more years old not including recent extentions or plugins. So i wont do that for now, hope someone here knows a solution. And yep i did close the non starting firefox32bit in my taskmanager before trying to run the portable version

Before i reinstalled firefox i saw a warning that there was a pref.js file in firefox that was not made by firefox. Guess that was because then i did not have java installed and that pref file had a java icon so bet it belonged to java. After re install of fox and java i don't see that in the error text file

Hope this is enough info to get it fixed

Asked by Passie 3 years ago

Answered by FredMcD 3 years ago

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  • Archived

Firefox 51.0.1 not displaying the pop screen for htaccess protected folders

The latest version of Firefox 51.0.1 does not display the login screen for htaccess protected folders for my website. I've cleared the cache, cookies and browser history … (read more)

The latest version of Firefox 51.0.1 does not display the login screen for htaccess protected folders for my website. I've cleared the cache, cookies and browser history and the website is in the block pop-up window exceptions list.

Asked by UKModelShops 3 years ago

Answered by UKModelShops 3 years ago

  • Solved

I do a search and a black screen with white font appears with white font 18+ video for adults only click "allow" from yourbesttools.com

I do a search and a black screen with white font appears blocking me and claims you must be 18+ and I already claimed that earlier with safesearch off. I think this is a… (read more)

I do a search and a black screen with white font appears blocking me and claims you must be 18+ and I already claimed that earlier with safesearch off. I think this is a virus of some kind and wondering how to get rid of it. Have you heard of this happening? I look in Control Panel under programs to uninstall and don't find it there. What can I do?

Asked by winfred0000 4 months ago

Answered by FredMcD 4 months ago

  • Solved
  • Archived

websites slow to load, videos keep stopping, firefox only

Happens with both flash and youtube videos. I have: - Run a full system scan with AVAST (it found 2 items which I deleted). - Refreshed firefox - Reinstalled firefox - Ru… (read more)

Happens with both flash and youtube videos. I have:

- Run a full system scan with AVAST (it found 2 items which I deleted). - Refreshed firefox - Reinstalled firefox - Run in safe mode - and the problem seemed to disappear, although I only tried one short video. - Checked add-ons and extensions. The only ones always running are OpenH264, content decryption by Adobe, and content decryption by google. Flash is on "ask to activate." - Turned off hardware acceleration - Played videos in Chrome, which is I just installed. (It seems to work, but I hate Chrome.)

The problem seemed to have started when I got halfway through installing the video conversion program SUPER, then backed out of the installation. The program did say that it would install toolbars - could it have installed something even though I didn't finish the installation? I don't see any extra extensions or strange processes running.

Asked by bmilk 3 years ago

Answered by FredMcD 3 years ago

  • Solved
  • Archived

Once open, nothing in firefox works. Bookmark bar wont load, cant open options, add ons. Wont open in safe mode either.

I rebooted my computer last night, when I opened firefox afterwards, it just hangs. I cannot open a web page, I cannot open options, my book marks do not show up until I… (read more)

I rebooted my computer last night, when I opened firefox afterwards, it just hangs. I cannot open a web page, I cannot open options, my book marks do not show up until I deselect the option to show, then enable, but nothing loads. I cannot close firefox unless I go into task manager to end it. I have sent 2 bug reports under this email address. I cannot open in safe mode by holding shift and clicking but was able to under the ? menu. No change in safe mode, just continuously loads.

I.E. and all other internet based programs work just fine.

Windows 10 pro AMD 6300 6 core processor 16GB RAM 64 bit OS Norton 360 (have had on and not changed for years).

Let me know what other information could help.

Thanks!

Asked by Poolzer 3 years ago

Answered by Poolzer 3 years ago

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  • Archived

malicious site blocked

I keep getting the message of a malicious site blocked when using Firefox on a Yahoo group tab. Here's an example of the report I get. Always comes from the same site and… (read more)

I keep getting the message of a malicious site blocked when using Firefox on a Yahoo group tab. Here's an example of the report I get. Always comes from the same site and IP address but different port no.

Blocked Website Details- Malicious Website: 1 , , Blocked, [-1], [-1],0.0.0

-Website Data- Category: Unspecified Domain: xa.yimg.com IP Address: 216.155.194.58 Port: [58262] Type: Outbound File: C:\Program Files\Mozilla Firefox\firefox.exe

Is this a legitimate site? If not, how do I get rid of it?

Asked by Puzzled2018 2 years ago

Answered by Happy112 2 years ago

  • Solved

suspicious IP address

For the last several days McAfee has blocked the following IP address 52.216.241.14 as being suspicious. When I Google searched this IP address FF lit up with a red warni… (read more)

For the last several days McAfee has blocked the following IP address 52.216.241.14 as being suspicious. When I Google searched this IP address FF lit up with a red warning message. What's up with this address? Also, is there a better forum to get more information about this address? Thanks

Asked by arejfour 3 months ago

Answered by RobertJ 3 months ago