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Firefox not launching (crashing) after update 82.0

We use Firefox as our company default and it has been running fine. This morning our devices started updating to version 82.0 and now it will not re-open. We get the foll… (read more)

We use Firefox as our company default and it has been running fine. This morning our devices started updating to version 82.0 and now it will not re-open. We get the following in event viewer:

Faulting application name: firefox.exe, version: 82.0.0.7592, time stamp: 0x5f8738dd Faulting module name: ntdll.dll, version: 10.0.18362.1049, time stamp: 0xb5beef21 Exception code: 0xc0000409 Fault offset: 0x00000000000a1170 Faulting process id: 0x504 Faulting application start time: 0x01d6a79d51cff95a Faulting application path: C:\Program Files\Mozilla Firefox\firefox.exe Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll Report Id: a6b172b9-a2b5-4bc0-a874-22a48b48aa06 Faulting package full name: Faulting package-relative application ID:

When trying to uninstall from Program and Features we get the following NSIS error (attached).

Asked by dirkvdm85 6 days ago

Last reply by FredMcD 1 hour ago

crash at starting of the program

Hi, I can't open Firefox anymore... When I click on the icon to open the app, it gives me an error: "Firefox encountered a problem and quit. upon restart, the application… (read more)

Hi, I can't open Firefox anymore... When I click on the icon to open the app, it gives me an error:

"Firefox encountered a problem and quit. upon restart, the application will try to restore tabs and windows."

I've tried disinstalling and reinstalling Firefox, but same error!

Please help!!

Luxx

Asked by lucia5 1 week ago

Last reply by FredMcD 1 week ago

Website access denied error

I just started having this problem a few days ago prior to the latest FF update. I'll be browsing around and on some websites, all the sudden when I click on a navigatio… (read more)

I just started having this problem a few days ago prior to the latest FF update. I'll be browsing around and on some websites, all the sudden when I click on a navigation link, I get this Access Denied error. I've tried disabling all add-ons, totally shutting down my VPN, double checked my firewall settings, cleaned out my cookies and internet cache and even updated FF to the current version.I know these few websites (so far) are active, so after doing more researching, I've come here to see if anybody else has any ideas. I would appreciate it

Gregg

Asked by mrbassman1252 1 week ago

Last reply by cor-el 6 days ago

for several months now firefox completely stops working when there is an update waiting

it will literally stop working, no refresh, no navigation, sites fail to load properly sometimes all controls in the ui refuse to respond at all. The fix is always to shu… (read more)

it will literally stop working, no refresh, no navigation, sites fail to load properly sometimes all controls in the ui refuse to respond at all. The fix is always to shut down firefox, then on restart the new update installs and everything is fine. I find this as unacceptable as win 10 deciding it wants to reboot while you're working. This problem seems really intentional on mozilla's part and I the user should determine when I am done using the browser and ready to install an update, not the browser itself.

Asked by swagnyc 1 week ago

Last reply by FredMcD 6 days ago

Newly Loaded FIrefox Freezes System Playing Vid

Hello, This has happened before and I found no workable solution. This is my last attempt at installing Firefox - currently I am using Brave as a general browser and Chro… (read more)

Hello, This has happened before and I found no workable solution. This is my last attempt at installing Firefox - currently I am using Brave as a general browser and Chrome as my browser to stream with: Netflix, Crave TV, CBC Gem. After installation, I loaded Netflix and let it run through the Crimes of Grindewald promo. Everything was fine for a few minutes and then my system froze: no mouse, no keyboard. This has happened in the past. I am using an Acer PC that is only a few years old and more than meets the requirements. I have 0 problems streaming the previously mentioned sitesn chrome, and can stream from a few places on Brave. I would like to cross over to the grey side, but streaming is very important and there are no substiutes. Any help would be appreciated. Thank you, Shawn

Asked by nephalim.1967 6 days ago

Last reply by FredMcD 6 days ago

Firefox slow download speed

Over the last few days, my average donwload speed for files, applications or whatever ia arouns 200 kB/sec, but my internet is capable of 100 mb/s. This only started happ… (read more)

Over the last few days, my average donwload speed for files, applications or whatever ia arouns 200 kB/sec, but my internet is capable of 100 mb/s. This only started happening over the past few days. Why is this happening?

Asked by nasa024680 6 days ago

Last reply by FredMcD 6 days ago

Update win 10 20H2 firefox problems

I installed the windows update for Windows 10 20H2, and I'm getting graphical artifacts on websites and firefox home page. This can be see on google maps while moving aro… (read more)

I installed the windows update for Windows 10 20H2, and I'm getting graphical artifacts on websites and firefox home page.

This can be see on google maps while moving around the map.

Tried on Microsoft edge and didn't happen

Is there an ETA to fix this?

My Firefox version is 83.0b2 (64-bit).

And I'm on the latest drivers for my graphics card.

Asked by malakiax07 6 days ago

Last reply by cor-el 6 days ago

Firefox 82.0 always defaults to blank pages when printing now.

Hi, at our workplace we use Firefox exclusively for our point-of-sale system and as such, print lots of reciepts and labels. We updated Firefox to version 82.0 this morni… (read more)

Hi, at our workplace we use Firefox exclusively for our point-of-sale system and as such, print lots of reciepts and labels. We updated Firefox to version 82.0 this morning and now nothing prints correctly by default. When opening print preview, no matter what, it's a blank page. I have adjusted the settings in about:config, reset the print settings, messed with margins, etc. Basically every possible suggested fix for the problem I could find. After multiple hours, we still cannot get anything to print from Firefox UNLESS you go into the print settings, and click "preferences" in the Windows dialogue box (even if you don't change a single thing), only then will it work perfectly every time. This isn't an acceptable option though as we need it to work rapidly and automatically each time though the browser.

Our printer is set up correctly, up to date drivers, etc. All programs in windows will print fine, Chrome and Edge print fine, so I'm assuming it's specifically a Firefox issue. This is a receipt printer, and I noticed Firefox defaults to 8.5x11 size paper despite it using standard 73mm receipt paper. But, like I said, no matter what the preview is a blank page and that's what prints.

I'm stumped on this one. Printer is a TSP100 if that matters. Help!!

Asked by skunkrivercycles 6 days ago

Last reply by Jonathan Watt 6 days ago

when I try to open troubleshooting information, it sends me to an empty tab.

I was having a problem where whenever i used google search, it would use yahoo instead. I saw a fix for this that resetting the browser is a way to fix it, but i need to … (read more)

I was having a problem where whenever i used google search, it would use yahoo instead. I saw a fix for this that resetting the browser is a way to fix it, but i need to get into troubleshooting information first. however, whenever i try to get into troubleshooting information, it sends me to a blank white tab with not url. I would really appreciate help because I'm getting annoyed with this.

Asked by Itsahill 6 days ago

Last reply by cor-el 6 days ago

Secure connections without exceptions is forcing use of other browsers

Please bring back "exceptions" to security blocks. We are being forced to use alternate browsers due to lack of connection exceptions. I could bring up and use a site, bu… (read more)

Please bring back "exceptions" to security blocks.

We are being forced to use alternate browsers due to lack of connection exceptions. I could bring up and use a site, but could NOT cancel a monthly recurrent charged membership due to FF connection "security" impositions.

I had to use Microsoft Edge to stop my credit card from being charged.

When you do not allow exceptions, you are absolutely dictating what we are "allowed" to connect to, as well as forcing the use of other browsers.

If some people are too stupid to have internet security, and too stupid to know better than to go to websites they do not know to be secure, and make an exception anyway, So be it on them. The rest of us do not want to be handicapped, having to jump through hoops to complete our business.

Asked by BertD FireFox 6 days ago

Last reply by Wesley Branton 5 days ago

Bixolon printer no longer printing in Firefox after update

After the latest Firefox update my Bixolon printer no longer prints receipts out of our Lightspeed POS system. It will print receipts if I am using Chrome or MS Edge so … (read more)

After the latest Firefox update my Bixolon printer no longer prints receipts out of our Lightspeed POS system. It will print receipts if I am using Chrome or MS Edge so it is a Firefox problem. I tried the about:config, print_printer delete and still have the problem. If I go into Control Panel and do a test print it prints fine. This is a Firefox problem and I need a fix that works!

Asked by marcush73 6 days ago

Last reply by Jonathan Watt 6 days ago

Why is Firefox using too much ram and how to fix it?

Firefox according to task manager is using around 3gig of ram. I'm having trouble clicking on anything because there is a delay. I've uninstalled what few add-ons i had a… (read more)

Firefox according to task manager is using around 3gig of ram. I'm having trouble clicking on anything because there is a delay. I've uninstalled what few add-ons i had and no improvement. My pc is Intel I59400f running windows 10 with 8 gig ram plus gtx1660 super with 6gb ram too

Asked by james_t_mumu 6 days ago

Last reply by FredMcD 5 days ago

Video not opening

I get this message “An unanticipated problem was encountered, check back soon Error code: MEDIA_ERR_UNKNOWN Session ID:2020-10-20:8117ac79cc43f4e46e86f86 Player Element I… (read more)

I get this message “An unanticipated problem was encountered, check back soon Error code: MEDIA_ERR_UNKNOWN Session ID:2020-10-20:8117ac79cc43f4e46e86f86 Player Element ID: video-21b240” when I click on an embedded video in the major online news outlet in New Zealand ‘ it seems to only occur with Firefox. Videos open when in safe mode.

Asked by Robert 5 days ago

Last reply by cor-el 5 days ago

I have always need connexion for Google ?

Hello everybody and sorry for my English I have all time this screen for connexion at the Google. I connect all the time but the authentication comes back Help :D … (read more)

Hello everybody and sorry for my English

I have all time this screen for connexion at the Google. I connect all the time but the authentication comes back

Help :D

Asked by gyzmonicolas 5 days ago

Last reply by jscher2000 5 days ago

FF forces letter size option when printing despite printer's default A4 paper size

After latest update Firefox forces letter size to printer "original size" option, despite the fact that the default setting is set to A4. I have to change this setting be… (read more)

After latest update Firefox forces letter size to printer "original size" option, despite the fact that the default setting is set to A4. I have to change this setting before every new printing because Firefox also does not seem to store my preference even after I correct this option. I tried declaring A4 paper size from about:config page but that did not solve the issue. This does not happen if I use any other browser. Also it didn't happen until now, so it must be something wrong with the new update.

I could really use some help as I use Firefox for my business and it is really troublesome to take so much time for a simple print, not to mention the mistakes in printed Invoices due to the fact that we always have to remember to change the settings before every single print!

Thank you in advance, Nikos

Asked by nikolaosyitsis 5 days ago

Last reply by Jonathan Watt 5 days ago