Showing questions tagged: Show all questions

WebGL still not present in Firefox with 21H2 Windows LTSC

WebGL still not present in Firefox with 21H2 Windows LTSC my previous question was closed and still no solution. Nothing advised helps the issue. On the same system it wo… (read more)

WebGL still not present in Firefox with 21H2 Windows LTSC my previous question was closed and still no solution. Nothing advised helps the issue. On the same system it works in Nightly!!!!

Asked by jcpkoz 4 days ago

Last reply by jcpkoz 3 days ago

Firefox macOS Constant Crashes: no blob image template

Hi, I'm hoping someone can help me figure out why Firefox continues to crash on my M-series Mac, when visiting certain websites. I am getting an error, no blob image temp… (read more)

Hi, I'm hoping someone can help me figure out why Firefox continues to crash on my M-series Mac, when visiting certain websites. I am getting an error, no blob image template [ EXC_BAD_ACCESS / KERN_INVALID_ADDRESS ], on each crash. I've looked this error up, to little avail. Can someone please help diagnose some of these? Thank you in advance!

e0442e78-9ed4-4875-998f-6ff790240222 a2ae5006-07be-468c-b0d0-2c34c0240224 ee2b7825-9613-4ba6-af38-cfb6c0240224

Asked by czArmageddon 6 days ago

Last reply by czArmageddon 2 days ago

firefox won't open unless i am running as administrator

For some reason Firefox stop working about a week ago and i can get to work again. I can only open it as administrator but when it opens I cant do anything. I have tried … (read more)

For some reason Firefox stop working about a week ago and i can get to work again. I can only open it as administrator but when it opens I cant do anything. I have tried all the fixes in the forum and nothing plus reinstalling it several times. I looked into the console and a whole bunch of errors showed up. can anybody help me?

Asked by Phil Stahlbaum 4 days ago

Last reply by Phil Stahlbaum 3 days ago

Massive memory leak

115.8.0esr (64-bit) This newest release has a massive memory leak. I know it's Firefox, because I look at the system monitor, and there are even more entries for firefox… (read more)

115.8.0esr (64-bit)

This newest release has a massive memory leak. I know it's Firefox, because I look at the system monitor, and there are even more entries for firefox.com running than usual. The first one on the top of the list is the biggest resource hog, and the next one is second. All the rest have something going on, but smaller. Looking at performance in the Windows Task Manager, under performance, the memory usage goes up. Right now, it's 5.35Gb of 16Gb. At worst, several days ago, it was at 12Gb. When I force close Firefox, the memory and usage goes way, way down, to a usable level.

I wrote last night. "Ed" someone got back to me, didn't quote my message, and said he was from another department. I DID EXACTLY THE SAME THING AS LAST NIGHT. I hit the blue button, which took me here, and he advised me to do today, which brought me here, AGAIN.

If this, again, goes to "restoring access to Mozilla accounts and subscription services such as Mozilla VPN", please be professional and forward it to the right department, possibly with my message quoted, as this is the second time I'm creating it, and only have my memory on which to fall back for the first time. The logical topic is "Fix slowness, crashing, error messages, and other problems".

At the same time, other releases have had big memory leaks, and they seem to get patched quickly.

Thank you again.

Asked by Apollyon48 3 days ago

Last reply by Apollyon48 3 hours ago

Google services pages randomly not loading

Hello all, I've had some recent issues with my Firefox browser. All the Google services (Youtube, search, Gmail, Drive, GMeet) sometimes randomly do not load. The GET re… (read more)

Hello all,

I've had some recent issues with my Firefox browser. All the Google services (Youtube, search, Gmail, Drive, GMeet) sometimes randomly do not load. The GET request is sent, but there is no answer. All the other websites work perfectly, and when I make the same Google related request via a private window, it (usually) works. So it does not seem to be a connection issue.

This was due to an update to Firefox I did recently. I already encountered that problem after an update end of 2022, and I reverted to an older version to remove the issue (106.0.3). Unfortunately some services don't work with it anymore, so I updated to the most current version (122.0.1 64 bits) thinking that the issue would be fixed. Unlucky for me, the problem came back.

I tried quite a lot of the basic things:

  • Remove all the plugins
  • Remove cache and cookies
  • Uninstall Firefox
  • Restart the computer (Windows 10 by the way)

I saw on a lot of forums pages that what worked for most people was to to set security.tls.enable_0rtt_data = false on the about:config, which I did, but the problem persists. I also noticed that when I reset Firefox, some visuals from Google services will have trouble to load the first few times I go on the page (as shown on the image attached). Not sure if it is relevant though.

Would you have any idea what I could try? My job is primarely focused around the Google Suite, so that is becoming a significantly painful problem to deal with...

Thanks in advance for any help!

Asked by DalaFirefox 3 weeks ago

Last reply by DalaFirefox 2 days ago

Firefox Crashes Minutes After Start Up

I have been using an old version of Firefox (109.0.1). I am not typically using a newer version because of an essential - to me - add-on which hasn't been updated, and wh… (read more)

I have been using an old version of Firefox (109.0.1). I am not typically using a newer version because of an essential - to me - add-on which hasn't been updated, and which doesn't work in more recent versions.

On macOS Sierra this old version of Firefox crashes. Troubleshooting mode (I was prompted a number of times) and restarting the browser appears to eventually resolve the crash, but finally there is an issue with the memory and the browser doesn't "work."

The reason for the crash given is " MozCrashReason: Failed to load critical module "resource://gre/modules/WebNavigation.jsm" "

The crash report text is reproduced below: __________________________________________________________________________________________________________________

AdapterDeviceID: 0x6821 AdapterVendorID: 0x1002 Add-ons: support%40lastpass.com:4.126.0.1,%7Bd10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d%7D:3.23,%7B65e41d20-f092-41b7-bb83-c6e8a9ab0f57%7D:1.2.9,firefox-prod-suspender%40firefox-workona.com:1.1.0,%7B7d2676a5-0546-4e2a-9019-aa9d8345be1e%7D:0.4.5,%7B45f2dc53-96cd-4c41-91f6-f4a73a8fb2b0%7D:5.2.0,screenshots%40mozilla.org:39.0.1,webcompat%40mozilla.org:109.0.0,formautofill%40mozilla.org:1.0.1,pictureinpicture%40mozilla.org:1.0.0,amazondotcom%40search.mozilla.org:1.4,bing%40search.mozilla.org:1.4,ebay%40search.mozilla.org:1.4,google%40search.mozilla.org:1.3,wikipedia%40search.mozilla.org:1.2,ddg%40search.mozilla.org:1.3,default-theme%40mozilla.org:1.3,addons-search-detection%40mozilla.com:2.0.0 AvailablePhysicalMemory: 22274048 AvailableSwapMemory: 1025769472 BackgroundTaskMode: 0 BuildID: 20230127170202 ContentSandboxCapable: 1 ContentSandboxLevel: 3 CrashTime: 1709070070 DOMFissionEnabled: 1 DOMIPCEnabled: 1 EMCheckCompatibility: true EventLoopNestingLevel: 1 GpuSandboxLevel: 0 GraphicsNumRenderers: 6 HeadlessMode: 0 InstallTime: 1685805973 JSOutOfMemory: Reported MacAvailableMemorySysctl: 1 MacMemoryPressure: Normal MacMemoryPressureCriticalTime: Unset MacMemoryPressureNormalTime: 1709070001 MacMemoryPressureSysctl: 1 MacMemoryPressureWarningTime: Unset MozCrashReason: Failed to load critical module "resource://gre/modules/WebNavigation.jsm" Notes: FP(D00-L1000-W00000000-T000) WR? WR+ GL Context? GL Context+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox PurgeablePhysicalMemory: 15732736 ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 41204 StartupCrash: 0 StartupTime: 1709070000 SubmittedFrom: Client TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86-64","buildId":"20230127170202","version":"109.0.1","vendor":"Mozilla","displayVersion":"109.0.1","platformVersion":"109.0.1","xpcomAbi":"x86_64-gcc3","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":16384,"virtualMaxMB":null,"cpu":{"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAVX2","hasAES"]},"os":{"name":"Darwin","version":"16.7.0","locale":"en-US"},"hdd":{"profile":{"model":null,"revision":null,"type":null},"binary":{"model":null,"revision":null,"type":null},"system":{"model":null,"revision":null,"type":null}},"gfx":{"D2DEnabled":null,"DWriteEnabled":null,"ContentBackend":"Skia","Headless":false,"EmbeddedInFirefoxReality":null,"adapters":[{"description":null,"vendorID":"0x1002","deviceID":"0x6821","subsysID":null,"RAM":0,"driver":null,"driverVendor":null,"driverVersion":null,"driverDate":null,"GPUActive":true},{"description":null,"vendorID":"0x8086","deviceID":"0x0d26","subsysID":null,"RAM":0,"driver":null,"driverVendor":null,"driverVersion":null,"driverDate":null,"GPUActive":null}],"monitors":[{"screenWidth":1600,"screenHeight":1200,"scale":1}],"features":{"compositor":"none","hwCompositing":{"status":"available"},"gpuProcess":{"status":"unused"},"webrender":{"status":"available"},"wrCompositor":{"status":"available"},"openglCompositing":{"status":"available"},"omtp":{"status":"unused"}}},"appleModelId":"MacBookPro11,5","hasWinPackageId":null},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":8,"fissionEnabled":true,"telemetryEnabled":false,"locale":"en-US","intl":{},"update":{"channel":"release","enabled":true},"userPrefs":{"browser.cache.disk.capacity":1048576,"browser.fixup.alternate.enabled":false,"browser.search.region":"US","browser.search.widget.inNavBar":true,"browser.startup.page":3,"browser.urlbar.autoFill":true,"browser.urlbar.autoFill.adaptiveHistory.enabled":false,"browser.urlbar.dnsResolveSingleWordsAfterSearch":0,"browser.urlbar.quicksuggest.dataCollection.enabled":false,"browser.urlbar.showSearchSuggestionsFirst":false,"browser.urlbar.suggest.quicksuggest.nonsponsored":false,"browser.urlbar.suggest.quicksuggest.sponsored":false,"browser.urlbar.suggest.bestmatch":true,"doh-rollout.doorhanger-decision":"UIOk","extensions.formautofill.creditCards.used":2,"media.gmp-gmpopenh264.lastInstallStart":1708260927,"media.gmp-gmpopenh264.lastDownload":1700275645,"media.gmp-gmpopenh264.lastDownloadFailed":1708260927,"media.gmp-gmpopenh264.lastDownloadFailReason":"Error: Failed downloading via ServiceRequest, status: 0, reason: error","media.gmp-gmpopenh264.lastUpdate":1700275646,"media.gmp-manager.lastCheck":1708260927,"media.gmp-manager.lastEmptyCheck":1707770876,"network.trr.strict_native_fallback":false,"privacy.donottrackheader.enabled":true,"signon.rememberSignons":false,"widget.content.allow-gtk-dark-theme":false,"widget.content.gtk-high-contrast.enabled":true,"nimbus.qa.pref-1":"default","nimbus.qa.pref-2":"default"},"sandbox":{"effectiveContentProcessLevel":3,"contentWin32kLockdownState":3},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":null},"profile":{}} Throttleable: 1 TotalPhysicalMemory: 17179869184 URL: about:blank UptimeTS: 78.50175771 Vendor: Mozilla Version: 109.0.1 useragent_locale: en-US

This report also contains technical information about the state of the application when it crashed. __________________________________________________________________________________________________________________

Asked by Shawn Weiler 1 day ago

Last reply by Shawn Weiler 7 hours ago

My microsoft rewards dashboard flickers on Firefox

My microsoft rewards dashboard floating task flickers when I hover my mouse to the edge of that on the dashboard... need help with it please I have windows 11 computer an… (read more)

My microsoft rewards dashboard floating task flickers when I hover my mouse to the edge of that on the dashboard... need help with it please I have windows 11 computer and it's a hp

Asked by japal3 6 hours ago

Last reply by japal3 5 hours ago

slow response from websites. With 1Gbps from comcast I can watch the screen paint a picture. Using Edge, pictures pop right up.

I have a 1 Gbps line from Comcast. I have a new HP desktop PC, 32 GB Ram. Speed tests from several test sites confirm good line speed. When I sign in to my email provi… (read more)

I have a 1 Gbps line from Comcast. I have a new HP desktop PC, 32 GB Ram. Speed tests from several test sites confirm good line speed. When I sign in to my email provider using Firefox, the circle on the screen goes round and round for up to 20 seconds. Not so with MS Edge. When I select an image to view using Firefox, I can watch the screen being painted. Not so with MS Edge. I have had slow responses from several other websites. Comcast has come out to my house twice to verify line speed. No problems found. Firefox appears to be the bottleneck at this point. Please help.

Thanks..........Bob

Asked by mrjedi2u1 5 days ago

Last reply by mrjedi2u1 4 days ago

I have blank screen but with a blue banner with minimise etc in the corner

It is sort in the background like a page behind the main screen I am viewing but it causes Firefox to crash. I have seen other posts say disable hardware acceleration, bu… (read more)

It is sort in the background like a page behind the main screen I am viewing but it causes Firefox to crash. I have seen other posts say disable hardware acceleration, but mine is disabled, others say disabled extension, but I only have ublock! It is not my graphics card as it is all up to date. My laptop is new 6 months old.

Asked by JONES_PETER30 4 days ago

Break in Firefox email to links in web

when I click on links to take me to website through my email in Thunderbird that I will get an error message that reads "we could not verify the certificate, reason=wrong… (read more)

when I click on links to take me to website through my email in Thunderbird that I will get an error message that reads "we could not verify the certificate, reason=wronghost"

Do you get the error in Thunderbird or in the browser? What browser?

   But, if I copy link and copy into browser it works fine. 

Is that the same browser as the one which opens when you click the link in Thunderbird (a.k.a. your default browser)?

In answer to these questions: I use Chrome or Duck Duck Go. Duck Duck Go is my default browser. If I copy and paste link from email in browser it opens, but if I click on link in email I get the error message above. Also when you reply the email is a do not reply email so I can't reply back. Please include a good email so I can answer any questions you may have. Thank you

Asked by mmikkola914 5 days ago

Glitch in the display of Firefox windows, maybe related to Mac OSX "spaces" and "desktops" fuctionality

Using Mac OSX El Capitan 10.11.6 and Firefox 75.15.0 esr I have a number of desktops defined in "spaces" and each app goes into one. Something odd has happened with Fire… (read more)

Using Mac OSX El Capitan 10.11.6 and Firefox 75.15.0 esr

I have a number of desktops defined in "spaces" and each app goes into one. Something odd has happened with Firefox.

When I select a different Window from the Window dropdown, or from the Dock, sometimes there is a "sliding sideways" effect.

And if I go into Firefox by going to the Dock and tapping its icon - it goes to one window; BUT if go to the Dock and tap again, it changes to another window. I think, always the same two.

So its sort of behaving like "spaces" does, but when I view all the "desktops" in the selection view at the top of the screen, I only see one containing Firefox windows.

Its really annoying when the window changes like that, and I don't know how to get them into a single grouping. I have quit & reopened many times, but it persists.

If I knew which of the Firefox Windows were in each of these glitchy "pseudo-groups" then I might quit all of one group, and then re-open them. Not sure if there are just two such pseudo-groups, or more.

Asked by FireFoxSucks 5 days ago

Google freezes with email links in Firefox

This brings up something I have been trying to fix for more than a year. When I click on the email link "Start with a free scan", google.com appears at the bottom left an… (read more)

This brings up something I have been trying to fix for more than a year. When I click on the email link "Start with a free scan", google.com appears at the bottom left and nothing happens, not just with your link but with all. I have waited many minutes just to see if it will link. Sometimes, after minutes, it connects. I have been trying to get Google out of this in "mailto" but cannot. If I right click "open in a new page", google does come up, the target site does (I think) and we move along normally.

Can't you fix this? Google it and you'll see it everywhere. Mozilla has a suggested approach online which does not work. Please help all the AVG and Firefox folks who suffer with this.

Thank you,

Charles McKeown

Asked by Chas 2 days ago

Firefox asking me to sign in again to all platforms after update

Hi, lately I have been having issues with updates. When Firefox browser in MacOS gets update, it ask me to sign in to all platforms again. This wasn't the case at all bef… (read more)

Hi, lately I have been having issues with updates. When Firefox browser in MacOS gets update, it ask me to sign in to all platforms again. This wasn't the case at all before.

Looking forward to the responses.

Thanks!

Asked by i.akhtar 1 day ago

Firefox does not automatically create a new window when clicking on icon in dock

Firefox 123.0 MacOS 13.6.3 Ventura Firefox does not automatically create a new empty window on startup. Neither starting from "applications" nor clicking icon in the… (read more)

Firefox 123.0 MacOS 13.6.3 Ventura

Firefox does not automatically create a new empty window on startup. Neither starting from "applications" nor clicking icon in the dock

Instead once has to right click the icon then click "New Window"

Why is it that the people who "improve" products are always dickering with the look and feel to no benefit to the user? Why suddenly does a new empty window not open? Fantastic job Mozilla. It takes me an hour or so to figure out how to even get a window with the default web page URL and then I have to perform forever after three clicks instead on one.

I have a suggestion. The next time you think about changing the look and feel: DON'T. It is just that simple. DON'T.

Asked by dunciad 1 day ago

Firefox routinely freezes and I need to restart my computer

For the last 1 year, Firefox has been reliably crashing on my machine (M1, macOS Monterey, Version 12.0.1) after a undefined period of use from the time I start up my co… (read more)

For the last 1 year, Firefox has been reliably crashing on my machine (M1, macOS Monterey, Version 12.0.1) after a undefined period of use from the time I start up my computer. Sometimes is an hour, sometimes 30 minutes, sometimes it can last the whole day. Once it happens, it will first lose internet connection, none of the sites would load, then the only thing I can try to do is to quit it. But Force quitting or pkill -f Firefox on terminal does not entirely quit it even though the window is closed, some process is still running that prevents it from really quitting. In about 50% of the time, this crash will then spread to my entire computer, and I have to press and hold the power button to restart. This cycle will repeat a few times a day. Its completely debilitating. I have tried uninstalling (including removing all library files), reinstalling newest version, upgrading my OS etc. Problem will go away for a few days and then will slowly creep back. Happy to provide any info that you need for diagnosis.

Thank you! L

Asked by Lena Wilson 1 day ago

FirefoxCP Isolated Web Content is chewing up all the memory on my new iMac

Do you (as a Mac user) experience the same or similar: 44 instances of FirefoxCP Isolated Web Content ranging from 60MB-918MB each, with 18 of them above 200MB and 5 of … (read more)

Do you (as a Mac user) experience the same or similar:

44 instances of FirefoxCP Isolated Web Content ranging from 60MB-918MB each, with 18 of them above 200MB and 5 of them above 400MB. I have 15 tabs open and in practical terms almost nothing else open on the computer (a brand new M3 silicon iMac). It has 8 GB of memory. I had similar experiences in the past, but never as bad as now. I do not know everybody else can live with this.

Is this how Firefox is designed to operate or is this a bug?

Thanks.

Asked by Sue 3 hours ago

PTL network will not play live tv

The PTL network stopped working for playing live tv, it's the only live broadcast I have trouble with, all other PTL network features work fine, it does not matter what p… (read more)

The PTL network stopped working for playing live tv, it's the only live broadcast I have trouble with, all other PTL network features work fine, it does not matter what performance setting is used.

Asked by quality2.2 1 day ago