Showing questions tagged: Show all questions
  • Locked
  • Archived

Unable to type a "space"

When typing comments on a web blog, after the spacebar is used, the first letter of the next word eliminates the previously typed space. So what I end up with is all word… (read more)

When typing comments on a web blog, after the spacebar is used, the first letter of the next word eliminates the previously typed space. So what I end up with is all words in a sentence running together. Tried other browsers and they work fine. Changed keyboard as well no joy. Typing is normal in applications like adobe, word, etc..... Only happens during Firefox use......... Uninstalled and reinstalled Firefox, also no help..... How do I fix ?

Asked by doej79779 1 year ago

Last reply by cor-el 1 year ago

  • Locked

XUL Runner This profile was last used with a newer version of this application. Please create a new profile.

What am I supposed to do about this new problem? "XUL Runner This profile was last used with a newer version of this application. Please create a new profile." I did cr… (read more)

What am I supposed to do about this new problem?

"XUL Runner This profile was last used with a newer version of this application. Please create a new profile." I did create a new profile. I have like 4 different profiles now from every time I've had to reinstall Firefox because it keeps crashing and freezing.

Asked by Rafael Lecuona 4 months ago

Last reply by jscher2000 - Support Volunteer 4 months ago

  • Solved
  • Locked
  • Archived

Washington Post does not display content pages normally

Using FF 100. Last week the Washington Post suddenly will not display article content correctly. Main page is fine, but when I open a story, I get code and a page with ma… (read more)

Using FF 100. Last week the Washington Post suddenly will not display article content correctly. Main page is fine, but when I open a story, I get code and a page with many blank areas. Story content appears with small print.

No problem in Edge nor Chrome.

Asked by hcgoddard 1 year ago

Answered by -elison- 1 year ago

  • Locked
  • Archived

how can I install 'java script'?

Where are my answers ? Could you email me the answer of my yesterday numerous questions. At first: HOW CAN INSTALL JAVA SCRIPT ??? I wish you get this problem w… (read more)

Where are my answers ? Could you email me the answer of my yesterday numerous questions. At first: HOW CAN INSTALL JAVA SCRIPT ??? I wish you get this problem with your system 100,000 times and maybe you will do something

Asked by kathedoris 11 months ago

Last reply by cor-el 11 months ago

  • Locked

Firefox Bookmarks Causing Crash/Freeze/Not Responding

Starting on 12/1/23 Firefox browser on Windows PC is Not Responding while loading up bookmarks toolbar. Switching to "Never Show" is only way to load the browser. Trying … (read more)

Starting on 12/1/23 Firefox browser on Windows PC is Not Responding while loading up bookmarks toolbar. Switching to "Never Show" is only way to load the browser. Trying to open or manage bookmarks freezes up the FF browser again.

Asked by Rafael Lecuona 4 months ago

Last reply by cor-el 4 months ago

  • Locked
  • Archived

how to remove a file that "contains a virus or malware" from notifications 2

Every time I run browser it messages me that downloaded file contains a virus or malware, even I deleted the file long time ago. I tried Ctrl+J "Remove from history", "Cl… (read more)

Every time I run browser it messages me that downloaded file contains a virus or malware, even I deleted the file long time ago. I tried Ctrl+J "Remove from history", "Clear downloads" and Organize/Delete that entry - Nothing helps. Its deleting, but when I run Firefox its appears again and again. This bug is terrible annoying, please fix it.

Asked by alexbel787 1 year ago

Last reply by cor-el 1 year ago

  • Locked

Firefox's HUGE memory usage - AN ONGOING ISSUE you refuse to fix

TO MOZILLA DEVELOPERS In spite of hundreds if not thousands of users reporting this issue over and over again, and your suggested workaround to reduce memory usage in t… (read more)

TO MOZILLA DEVELOPERS

In spite of hundreds if not thousands of users reporting this issue over and over again, and your suggested workaround to reduce memory usage in the settings that doesn't do anything - FIREFOX is still using unacceptably HUGE amount of memory.

With just FOUR (4) tabs open in one window, in the Task Manager I can see 17 (!!!!!!) Firefox windows open using 830 MB of memory. The highest usage of all my apps including memory hungry media apps. It's using THREE times as much memory as my Adobe Audition processing edits of a 1.5 hr audio with several clips.

This is insane!! You have gone crazy with caching to the point of making this browser unusable.

It's freezing up and crashing my Audition so before I work in it I must shut Firefox down completely - and I work on a powerful tower PC designed for media.

If you don't seriously cut back on this insane caching for the sake of browsing speed IN THE NEXT UPDATE, I won't be using your browser at all, it's simple as that. I'm already migrating my bookmarks and setting up Chrome which uses about half the memory that Firefox does with the same tabs, and I suspect that many users will follow suit.

The workarounds you offer DO NOT WORK. Any app that uses more than 500 MB of memory at any give time on my computer - goes.

Asked by etcetera777 3 months ago

Last reply by etcetera777 3 months ago

  • Locked
  • Archived

Your Update is useless

Your new update, like your last several suck. It is sssllllooowww to load most webbsites. Watching a video is frustrating, pausing every few secons. I am SICK OF EATCH… (read more)

Your new update, like your last several suck. It is sssllllooowww to load most webbsites. Watching a video is frustrating, pausing every few secons. I am SICK OF EATCHING THAT WHEEL GO ROUND AND ROUND. What is most frustrating is your damned "Update" looser, piggy-backed of of a windows update. I DID NOT want an update, because you idiots cant create a update that doesnt screw up every aspect of peoples browsing or interne5 experience. To m,ake it worse, you cowards hide. There is no way to contact a HUMAN, your help is a bunch of questions that are never answered by [redacted]. Since nobody can write a workable update, Get a job at a fast food joint, and hire people who give a damn, an can actually write something that [redacted] WORKS!!!!!!! I'm on my second ay trying to un-[redacted] your mess. How about sending me an email with a contact to a human with a functional brain. People should NOT have to spendd ays fixing an update that is worse than a virus.

Contact me @--[email address] OZR [telephone number]

Asked by ariesdoc19 8 months ago

Last reply by Paul 8 months ago

  • Locked
  • Archived

Can't send emails

Yesterday, David suggested that I find out 1) what are my incoming server settings, 2) my STMP, and 3) to report any error messages. When I contacted the company from whi… (read more)

Yesterday, David suggested that I find out 1) what are my incoming server settings, 2) my STMP, and 3) to report any error messages. When I contacted the company from which I have broadband, their reply to 1) and 2) was that it was Mozilla Thunderbird that could reply as they did not have that informaion), and in regards to error messages, i have received none, except where, "Send now" appeared before, there is a chubby pen leaning to the right, followed by the word "write, (subject), and "Thunderbird." I have not been able to send an email for almost a week. What is the matter?

Asked by Jamesrsamec41 9 months ago

Last reply by James 9 months ago

  • Locked
  • Archived

Directly after FORCED mozilla update, firefox now opens 13 windows and uses over 750mgs to idle.

How can Mozilla help? STOP INTENTIONALLY RUINING ALL USE OF FIREFOX, THEN LEAVE ME WITH NOTHING BUT A CHAT BOX AFTER MOZILLA RUINED THE BROWSER. On16/March/2023 Microsoft… (read more)

How can Mozilla help? STOP INTENTIONALLY RUINING ALL USE OF FIREFOX, THEN LEAVE ME WITH NOTHING BUT A CHAT BOX AFTER MOZILLA RUINED THE BROWSER. On16/March/2023 Microsoft stated this PC was fully up to date, so please don't bother blaming the PC when it was the FORCED update that broke this browser.

Asked by henryjames6 1 year ago

Last reply by Paul 1 year ago

  • Locked
  • Archived

Firefox crashes on start up

Since updating to OS Ventura 13.3.1 Firefox crashes 10 seconds after opening. Trying to open in troubleshoot mode doesn’t help, neither did a clean reinstall of the appli… (read more)

Since updating to OS Ventura 13.3.1 Firefox crashes 10 seconds after opening. Trying to open in troubleshoot mode doesn’t help, neither did a clean reinstall of the application. Meanwhile the browser still works on my iPhone and an older laptop running Monterey.

Here is the crash report:

AdapterVendorID: 0x106b AvailablePhysicalMemory: 295157760 AvailableSwapMemory: 1073086464 BackgroundTaskMode: 0 BuildID: 20230424110519 ContentSandboxCapable: 1 ContentSandboxLevel: 3 CrashTime: 1682808343 DOMFissionEnabled: 1 DOMIPCEnabled: 1 EMCheckCompatibility: true ExperimentalFeatures: devtools.inspector.compatibility.enabled GpuSandboxLevel: 0 GraphicsNumActiveRenderers: 1 GraphicsNumRenderers: 1 HeadlessMode: 0 IPCMessageName: PBackgroundLSSnapshot::Reply_LoadKeys IPCMessageSize: 367609588 InstallTime: 1682716096 MacAvailableMemorySysctl: 64 MacMemoryPressure: Normal MacMemoryPressureCriticalTime: Unset MacMemoryPressureNormalTime: 1682808313 MacMemoryPressureSysctl: 1 MacMemoryPressureWarningTime: Unset MozCrashReason: MOZ_CRASH(IPC message size is too large) Notes: FP(D00-L1000-W0000000-T010) WR? WR+ GL Context? GL Context+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox PurgeablePhysicalMemory: 540672 RDDProcessStatus: Running ReleaseChannel: release SafeMode: 1 SecondsSinceLastCrash: 37 StartupCrash: 0 StartupTime: 1682808313 SubmittedFrom: Client TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"aarch64","buildId":"20230424110519","version":"112.0.2","vendor":"Mozilla","displayVersion":"112.0.2","platformVersion":"112.0.2","xpcomAbi":"aarch64-gcc3","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":8192,"virtualMaxMB":null,"cpu":{"extensions":["hasNEON"]},"os":{"name":"Darwin","version":"22.4.0","locale":"en-GB"},"hdd":{"profile":{"model":null,"revision":null,"type":null},"binary":{"model":null,"revision":null,"type":null},"system":{"model":null,"revision":null,"type":null}},"gfx":{"D2DEnabled":null,"DWriteEnabled":null,"ContentBackend":"Skia","Headless":false,"EmbeddedInFirefoxReality":null,"adapters":[{"description":null,"vendorID":"0x106b","deviceID":null,"subsysID":null,"RAM":0,"driver":null,"driverVendor":null,"driverVersion":null,"driverDate":null,"GPUActive":true}],"monitors":[{"screenWidth":3840,"screenHeight":2160,"scale":2}],"features":{"compositor":"webrender_software","hwCompositing":{"status":"blocked:FEATURE_FAILURE_COMP_SAFEMODE"},"gpuProcess":{"status":"unused"},"webrender":{"status":"unavailable-in-safe-mode"},"wrCompositor":{"status":"available"},"openglCompositing":{"status":"unavailable:FEATURE_FAILURE_OPENGL_NEED_HWCOMP"},"omtp":{"status":"unused"}}},"appleModelId":"Mac14,3","hasWinPackageId":null},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":8,"fissionEnabled":true,"telemetryEnabled":false,"locale":"en-US","intl":{"requestedLocales":["en-US"],"availableLocales":["en-US"],"appLocales":["en-US"],"systemLocales":["en-GB"],"regionalPrefsLocales":["en-GB"],"acceptLanguages":["en-US","en"]},"update":{"channel":"release","enabled":true,"autoDownload":true,"background":true},"userPrefs":{"browser.fixup.alternate.enabled":false,"browser.search.region":"AU","browser.search.widget.inNavBar":false,"browser.startup.homepage":"<user-set>","browser.startup.page":3,"browser.urlbar.autoFill":true,"browser.urlbar.autoFill.adaptiveHistory.enabled":false,"browser.urlbar.dnsResolveSingleWordsAfterSearch":0,"browser.urlbar.quicksuggest.dataCollection.enabled":false,"browser.urlbar.showSearchSuggestionsFirst":false,"browser.urlbar.suggest.quicksuggest.nonsponsored":false,"browser.urlbar.suggest.quicksuggest.sponsored":false,"browser.urlbar.suggest.bestmatch":true,"media.gmp-gmpopenh264.lastInstallStart":1679729012,"media.gmp-gmpopenh264.lastDownload":1679729013,"media.gmp-gmpopenh264.lastUpdate":1679729013,"media.gmp-manager.lastCheck":1680847314,"media.gmp-manager.lastEmptyCheck":1680847314,"network.trr.strict_native_fallback":false,"widget.content.allow-gtk-dark-theme":false,"widget.content.gtk-high-contrast.enabled":true},"sandbox":{"effectiveContentProcessLevel":3,"contentWin32kLockdownState":3},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":true,"defaultSearchEngine":"other-Ecosia Search","defaultSearchEngineData":{"loadPath":"[addon]{d04b0b40-3dab-4f0b-97a6-04ec3eddbfb0}","name":"Ecosia Search","origin":"invalid"}},"profile":{"creationDate":16545,"resetDate":18708},"addons":{"activeAddons":{"formautofill@mozilla.org":{"version":"1.0.1","scope":1,"type":"extension","updateDay":19471,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":null,"name":"Form Autofill","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":18701},"screenshots@mozilla.org":{"version":"39.0.1","scope":1,"type":"extension","updateDay":19471,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Take clips and screenshots from the Web and save them temporarily or permanently.","name":"Firefox Screenshots","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":18701},"webcompat@mozilla.org":{"version":"112.1.0","scope":1,"type":"extension","updateDay":19471,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Urgent post-release fixes for web compatibility.","name":"Web Compatibility Interventions","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":18701},"pictureinpicture@mozilla.org":{"version":"1.0.0","scope":1,"type":"extension","updateDay":19471,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Fixes for web compatibility with Picture-in-Picture","name":"Picture-In-Picture","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":18736}},"theme":{"id":"default-theme@mozilla.org","blocklisted":false,"description":"Follow the operating system setting for buttons, menus, and windows.","name":"System theme — auto","userDisabled":false,"appDisabled":false,"version":"1.3","scope":4,"foreignInstall":false,"hasBinaryComponents":false,"installDay":18708,"updateDay":18708},"activeGMPlugins":{"gmp-gmpopenh264":{"version":"1.8.1.2","userDisabled":false,"applyBackgroundUpdates":1},"gmp-widevinecdm":{"version":"4.10.2557.0","userDisabled":false,"applyBackgroundUpdates":1}}},"services":{"accountEnabled":true,"syncEnabled":true},"experiments":{"bug-1693420-rollout-sponsored-top-sites-rollout-release-84-100":{"branch":"active","type":"normandy-prefrollout","enrollmentId":"2148c854-eb57-4e43-b788-f4eb67176630"},"bug-1766618-rollout-disable-websocket-over-http2-release-91-100":{"branch":"active","type":"normandy-prefrollout","enrollmentId":"52450fa0-62fd-45ae-b439-696a28588d03"},"bug-1796197-rollout-crlite-release-107-108":{"branch":"active","type":"normandy-prefrollout","enrollmentId":"33330e95-0f75-4d2d-a948-9667e14a6ad7"},"bug-1802286-rollout-fix-webcompat-shim-breakage-release-103-107":{"branch":"active","type":"normandy-prefrollout","enrollmentId":"d7ad24bf-aeca-4f4b-83ee-705e4f73ca53"},"bug-1828180-pref-disable-background-task-on-macos-release-112-112":{"branch":"disabled","type":"normandy-exp","enrollmentId":"2b1f322c-8ac2-4908-a31b-a36ef2f23703"}}} Throttleable: 1 TotalPhysicalMemory: 8589934592 URL: https://www.mozilla.org/en-US/firefox/112.0.2/whatsnew/?oldversion=111.0.1 UptimeTS: 29.458333333333332 UtilityProcessStatus: Running Vendor: Mozilla Version: 112.0.2 useragent_locale: en-US

This report also contains technical information about the state of the application when it crashed.

Asked by phil147 11 months ago

Last reply by phil147 11 months ago

  • Locked
  • Archived

Thunderbird appears to have deleted emails from server!

continue in /questions/1424778 in Thunderbird section. Having used Thunderbird for some time, I installed it on a new PC, and found that virtually all my emails on a pa… (read more)

continue in /questions/1424778 in Thunderbird section.

Having used Thunderbird for some time, I installed it on a new PC, and found that virtually all my emails on a particular account seem to have been deleted, despite the app being set up to retain them. I checked on the webmail (BT) and they have gone. The account is set up as IMAP - as is another account on the same server, which seems OK. BT won't engage with me on this as they "don't support third party apps" I assume that 3 years worth of important client history is gone for ever? Can anyone suggest what I did wrong, or is this a software failure?

Asked by grayfor 7 months ago

Last reply by grayfor 6 months ago