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Sudden lost profile, settings customizations

I just somehow lost my settings, customizations and apparently my profile. I restarted Firefox 98 and it opened like it was a new install and even opened some tabs like a… (read more)

I just somehow lost my settings, customizations and apparently my profile. I restarted Firefox 98 and it opened like it was a new install and even opened some tabs like a few of my extensions were newly installed.....................

HOW DO I GET IT BACK LIKE IT WAS?!!!!

Asked by Lunæros 1 year ago

Last reply by Lunæros 1 year ago

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  • Archived

Downloads Drop-Down menu mystery and Zoom glitch

I think I may have a ghost in my desktop. 2 events happen with firefox that have followed from a previous pc build. At seemingly random times if Firefox is open and the… (read more)

I think I may have a ghost in my desktop. 2 events happen with firefox that have followed from a previous pc build. At seemingly random times if Firefox is open and the visible tab has text, as in is not a full tab video stream, all of the text and images will shrink in size and spacing. This is independent of the zoom function as it remains at 100. Zooming to make text larger again looks weird and bulky, refreshing the page however will restore it. This glitch happens even if another application has focus, even if it is fullscreen exclusive. I haven't been able to figure out what kind of shortcut, command, or addon might possibly be able to do this.

The drop-down mystery happens when the visible tab is a full tab stream. Again even if another application has focus, the download drop-down appears and stays until I click somewhere. I've only seen it appear once and it does not look like when I choose to click the drop-down button. The size of the drop-down changed a couple to several times, and I believe the first download item appeared to be highlighted in dark blue, something I can't reproduce with my mouse or keyboard, it only highlights a different color grey. This one makes me nervous as it could possibly be something activating a download and then immediately deleting it from history? I only just recently learned the the menu will appear automatically when downloading something.

I've tried reinstalling Firefox. I don't notice this on edge, though I only have to use it a fraction of the time. I've never noticed any extra commands or text appear that I didn't type or direct in other applications. This somehow shows up after a fresh windows 10 install, and have since replaced keyboard & mouse. I've tried leaving a keylogger over long periods and it never shows anything. I refuse to leave Mozilla, any help is greatly appreciated. Thank you for reading this far :)

Asked by GentlerGiant 1 year ago

Answered by Terry 1 year ago

  • Archived

Firefox downoading files instead of printing

I hope this is the right category. I recently switched to Firefox, and while I love both the customization aspect and how privacy-centered it is, I have 1 small thing tha… (read more)

I hope this is the right category. I recently switched to Firefox, and while I love both the customization aspect and how privacy-centered it is, I have 1 small thing that is bugging me a lot: printing. I'm on an M1 Macbook Air, and when I do Command+P (which is the default printing command for OSX), it downloads the file I'm attempting to print instead of sending it to preview instead of printing. I have changed the "Applications" setting so it says "Open in Preview" where I can print it from. However, it still downloads the file along with printing it. I have tried doing "Open in Firefox", and it has the same affect where it both prints the document but also downloads this. What can I do to change this, if anything? Thank you!

Asked by Mithrandirx2 1 year ago

Last reply by Mithrandirx2 1 year ago

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Changes to how file downloads are handled in Firefox version 98

Changes to how file downloads are handled in Firefox version 98 is a breaking change. Before this, FF understood that there are 2 different reasons why a file might be d… (read more)

Changes to how file downloads are handled in Firefox version 98 is a breaking change. Before this, FF understood that there are 2 different reasons why a file might be downloaded:

  1. Because the User explicitly wants to save a file for later reference - these files were saved to a directory chosen by the User in Settings
  2. Because the System needs to save a file e.g. in order to invoke an external handler such as a PDF viewer - these files were saved to a TEMP directory, and not controlled by Settings

Now under v98 both types of files are saved to the same location - e.g. my Desktop. So my Desktop is now full of files I consider to be temporary and useless!

Please restore the old behavior of 2 different locations for the 2 different types of download.

(Reverting to v97 in the meantime)

Thanks!

Asked by EddyD 1 year ago

Last reply by Terry 1 year ago

  • Archived

Recently updated Firefox, now random selection of multiple tabs

Running Firefox on MacBook Pro iOS v 12.2.1. Recently updated Firefox, now while navigating through tabs, FF randomly selects multiple tabs. When this happens, I can only… (read more)

Running Firefox on MacBook Pro iOS v 12.2.1. Recently updated Firefox, now while navigating through tabs, FF randomly selects multiple tabs. When this happens, I can only view the one tab, all others are selected, but I cannot then go to that tab to view. I'm not sure I'm explaining this well. Also, I cannot close the tabs with the X but must right click for drop-down menu to close. I can open new tabs, but that tab is becomes the anchoring selected tab, any other tab I try to go to then becomes selected, as well as every tab in between, none of which I can actually view, they are stuck. I have tried "select all" in hopes of then de-selecting, but deselecting is not an option.

This is really holding me up as I have work to do and cannot view the necessary tab. I'm extremely frustrated.

LOL, as randomly as it starts, it stops...I wanted to take a screen shot, but no, everything is fine now.

Asked by janet.lintz 1 year ago

Last reply by cor-el 1 year ago

  • Solved
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email attachments fail to download

Downloading email attachments fails with Firefox. OK with Explorer 11. This problem began four days ago. Please tell me how to fix this. Lee Ransom - [removed phone# … (read more)

Downloading email attachments fails with Firefox. OK with Explorer 11. This problem began four days ago. Please tell me how to fix this.

Lee Ransom - [removed phone# from public]

Asked by leeransom 1 year ago

Answered by jonzn4SUSE 1 year ago

  • Archived

Downloading attachment without having to save to a location

Downloading attachment without having to save to a location it always brings up the download window choice even though I set to ask?? I would like to be able to just op… (read more)

Downloading attachment without having to save to a location it always brings up the download window choice even though I set to ask?? I would like to be able to just open the file and view as I have been able to do in the past??

Asked by msgray32 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Connected Services

Hello - Can someone provide me a simple explanation of what Firefox considers "Connected Services"? The Connected Services screen says "Everything you are using and signe… (read more)

Hello - Can someone provide me a simple explanation of what Firefox considers "Connected Services"? The Connected Services screen says "Everything you are using and signed into" - which I can sort of understand - BUT, what is Firefox DOING with its access to my PC, for one thing? At the Connected Services screen there is no link or button which provides an explanation - as to what Firefox DOES with the Connected Services. Any positive, constructive information will be appreciated. JFC

Asked by Jim 1 year ago

Last reply by Paul 1 year ago

  • Archived

how to sync tiles/shortcuts

Hi all, I use the sync tool for the Mozilla Firefox. Unfortunately I'm not able to get my tiles (links) when I open a new Tab synchronized between the used Laptops. Wh… (read more)

Hi all,

I use the sync tool for the Mozilla Firefox.

Unfortunately I'm not able to get my tiles (links) when I open a new Tab synchronized between the used Laptops. What do I wrong?

thanks in advance Mike

Asked by franciosa.email 1 year ago

Last reply by cor-el 1 year ago

  • Archived

xul runner pop-up: "could not determine any profile running in backgroundtask mode"

After booting up my PC and logging in to Win10 I get a pop-up window (see attached 1) although I haven't even started FF. The only FF process running during boot/login i… (read more)

After booting up my PC and logging in to Win10 I get a pop-up window (see attached 1) although I haven't even started FF.

The only FF process running during boot/login is the background update (see attached 2), but this never showed such a message before. I've been using FF for ages.

FF was updating successfully to 98.0.1 yesterday before I shut down my PC. FF seems to keep working with no problem - I'm using it right now...

I recently installed ExpressVPN which blocks internet access until the tunnel is established. So maybe the background update process got confused because it couldn't access the internet?

Any other ideas why I got this message - or how to get rid of it?


11am (my time): Background Update ran again (attached 3) with result code 0x15 (1st run was 0x0) but did not show any message this time...

Asked by 5crambler 1 year ago

Last reply by 5crambler 1 year ago

  • Solved
  • Archived

Everything gone

Firefox updated and now all my tabs, passwords, everything is gone. I logged in but nothing is saved in my account either. I fully have no idea what my passwords are, ple… (read more)

Firefox updated and now all my tabs, passwords, everything is gone. I logged in but nothing is saved in my account either. I fully have no idea what my passwords are, please help!

Asked by antonia.hergeth 1 year ago

Answered by jscher2000 - Support Volunteer 1 year ago

  • Archived

Personal colors, not FF colors

So, is it Windows or Firefox browser that has completely screwed up our ability to simply set the background color for the browser, title bar and menu instead of being fo… (read more)

So, is it Windows or Firefox browser that has completely screwed up our ability to simply set the background color for the browser, title bar and menu instead of being forced to use what some programmer decided on a Friday to create so they could go home early.? If it's Firefox, then go back to your browser people and tell them to fix this garbage. I'm going to have to look into other browsers if this is some permanent screw up. I'd really appreciate hearing from Firefox in answer to this.

Asked by haiweepp1 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Solved
  • Archived

I cannot access websites that do not want ad-blockers, even though I am not using one.

I am on Lubuntu, and was trying to download something for a game I play, but when I went to download, it said I must have my ad-blocker disabled. I do not have any extens… (read more)

I am on Lubuntu, and was trying to download something for a game I play, but when I went to download, it said I must have my ad-blocker disabled. I do not have any extensions. I even tried getting an ad-blocker that I can turn on or off for different sites, but it did not work.

Asked by lightningwarrior2000 1 year ago

Answered by -elison- 1 year ago

  • Archived

bookmark display

how can I get bookmarks to display folders, sub folders and sub sub folders, in topical outline format in a single box to the left of my screen, instead of opening up in… (read more)

how can I get bookmarks to display folders, sub folders and sub sub folders, in topical outline format in a single box to the left of my screen, instead of opening up in mulitple boxes that covers my screen so I can't see anything???

Asked by Don Davis 1 year ago

Last reply by Terry 1 year ago

  • Archived

Stop Files From Downloading Automatically

In the past week or so something seems to have changed with Firefox whereby any time I go to open a file Firefox is first saving the file to the Downloads folder on my co… (read more)

In the past week or so something seems to have changed with Firefox whereby any time I go to open a file Firefox is first saving the file to the Downloads folder on my computer before opening. This never used to happen before as I was always given the option to just open the file or save it.

I have tried adjusting the settings and I have got Firefox to ask about opening the files, but it is still saving them to the Downloads folder automatically.

Can someone help with what changed and how I can revert it back to the how it performed a few weeks ago?

Asked by adam.n.wachter 1 year ago

Last reply by Terry 1 year ago

  • Archived

Firefox release 98.0.1

this a follow up to the email that i sent to Firefox customer support a few days ago about my problem with AOL email i can not open any AOL email pdfs by just clicking th… (read more)

this a follow up to the email that i sent to Firefox customer support a few days ago about my problem with AOL email i can not open any AOL email pdfs by just clicking the pdf i have to open the applications menu and click on downloads and then open the download to show any pdf data this problem which only happens in Firefox started after March 15 2022 when update 98.0.1 was released (Yandex and Mail.ru were removed ) your help would be much appreciated in solving this problem

Asked by richard capici 1 year ago

Last reply by cor-el 1 year ago