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  • Archived

Strange behaviour when copying images on Mac

Long time listener, first time caller... :) [Seriously have been using and loving Firefox/Mozilla since 2004-2005, before that was Netscape Navigator, this is the first t… (read more)

Long time listener, first time caller... :) [Seriously have been using and loving Firefox/Mozilla since 2004-2005, before that was Netscape Navigator, this is the first time I can recall having an issue that I can't find already written up and solved. Hence, this post.]

I've been having some odd issues with Firefox (85.0.2 64-bit) on my Intel Mac (Big Sur 11.2.1) for the past few months, and this morning decided to dig in deeper.

The backstory: When I’ve wanted to copy and image and paste it into Apple Messages, the images sometimes don’t send because Messages doesn’t support TIFF, WEBP, or PNG formats when sending to someone who doesn’t have an iMessage account (aka using standard MMS like to Android phones). So, I then have to convert the failed image to JPG, delete the failed message, and drag the saved JPG image file into Messages and can then resend it.

The issue: Today, I discovered that when I copy a JPG image from Firefox, and paste it into Apple messages, it seems that it doesn’t send because it appears to be either copied or pasted as a different format than the original image?

To reproduce:

  1. Go to a web site with a JPG image ( http://www.lunarbaboon.com for example)
  2. Right-Click on the JPEG image ( comicorder038.jpg for example) and select “View Image Info”
  3. Right-Click on the JPEG image and select “Copy Image”
  4. Paste into Messages to send to someone who doesn’t have an iMessage account
  5. Hit enter to send
  6. Wait a few seconds for failure
  7. Click on failure Info
  8. Right-Click on image and select Open
  9. Preview shows the file as TIFF not JPG

To simplify:

  1. Go to a web site with a JPG image ( http://www.lunarbaboon.com for example)
  2. Right-Click on the JPEG image ( comicorder038.jpg for example) and select “Copy Image”
  3. Open Preview and select “New from Clipboard”
  4. Select “Tools -> Show Inspector”
  5. Preview shows the file as PNG not JPG

What I’ve tried: Copy & paste of same image from Firefox - Safe Mode fails - So, doubt it is something in my Firefox config Copy & paste of same image from Safari works - So, doubt it is something MacOS related However, copy & paste of same image from Chrome fails too - So, maybe it is something MacOS related?

Any suggestions on what to try next?

Asked by sck626 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Firefox CRASHING-reload tabs 2021

Firefox CRASHING-reload tabs after 2021 update: REPEATEDLY reloads, zillions of tabs, after using url keyword search, & click on, redirected to home Firefox page, or … (read more)

Firefox CRASHING-reload tabs after 2021 update: REPEATEDLY reloads, zillions of tabs, after using url keyword search, & click on, redirected to home Firefox page, or again begins crash. I have used FF in web editing via Dreamweaver, and just started having MAJOR ISSUES in 2021. I removed flash content form thi 1 site. totally Worthless browser now!

Asked by christinaboris 1 year ago

Last reply by Paul 1 year ago

  • Archived

Cannot restore tabs from session retore folder

I had to reinstall windows and lost the previously installed applications. I had copied sessionstore-backups folder from previous profile folder. Fter reinstalling firefo… (read more)

I had to reinstall windows and lost the previously installed applications.

I had copied sessionstore-backups folder from previous profile folder.

Fter reinstalling firefox I am copying the old previous.jsolnz4, recovery.baklz4 and recovery.jsolnz4 into the new sessionstore-backups folder. But I am unable to restore my old tabs.

Please advize.

Asked by iodfsindia 1 year ago

Last reply by cor-el 1 year ago

  • Archived

X,Y, and Z's

I cannot see x's, y's and z's on may websites and email messages. I am using Firefox 85.0.2 (64bit) on Mac OS 10.15.7. My coworker is also having problems (same system an… (read more)

I cannot see x's, y's and z's on may websites and email messages. I am using Firefox 85.0.2 (64bit) on Mac OS 10.15.7. My coworker is also having problems (same system and browser) with emails in both Yahoo and Outlook where all of the text is garbled. Please help.

Asked by saragottus 1 year ago

Last reply by cor-el 1 year ago

  • Archived

can't sign in to one of my google accounts, but I can on another

one of my google accounts, which I have been able to sign in through firefox for years, suddenly started giving me an error message after entering my email address on the… (read more)

one of my google accounts, which I have been able to sign in through firefox for years, suddenly started giving me an error message after entering my email address on the google sign in page. I have another google account and I'm able to sign i using firefox just fine. The error message given is:

This browser or app may not be secure. Learn more Try using a different browser. If you’re already using a supported browser, you can refresh your screen and try again to sign in.

I'm using a windows 7 box and Firefox 85.0.2.

I'm able to sign in just fine when I use google chrome. I've cleared cache and data in the browser. I'm not sure what else to try. Any suggestions? Any other information I can provide to help identify the problem?

Asked by vseavello 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

I lost all my firefox data(history,passwords and bookmarks). how do i recover them

I forgot my Firefox password so i did a password reset and now all my data is gone. i looked on both my firefox profiles in about:profiles but no luck. also missing in mo… (read more)

I forgot my Firefox password so i did a password reset and now all my data is gone. i looked on both my firefox profiles in about:profiles but no luck. also missing in mobile and another pc. what should i do

Asked by brkoushik99game 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Firefox does not load, opening briefly and then closing

I have had Firefox downloaded for a considerable amount of time and had begun to use it as my daily browser, until I started experiencing issues, concerning the loading. … (read more)

I have had Firefox downloaded for a considerable amount of time and had begun to use it as my daily browser, until I started experiencing issues, concerning the loading. I have experienced this issue in all cases when trying to open the browser through the desktop shortcut, other icons, and even the .exe file, and typically I will see a brief white screen of Firefox before it immediately closes again. Frustrating to say the least and a quick google provides no insight. I have attempted on multiple occasions to uninstall and reinstall, however to no avail, and have even tried to create a new profile, via the Run (Firefox.exe -P) but again with no success. Running the browser in Safe Mode (Shift) will also work for a split second with the dialogue opening and then instantly shutting. Any suggestion on a potential fix would be great.

Asked by Elliot Grayston 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Potential scam - getting notification about my organization managing browser (don't belong to any org)

Hi-- I saw a banner while changing my Firefox settings that warned me about my organization controlling the browser. I found it strange since I don't belong to any organi… (read more)

Hi-- I saw a banner while changing my Firefox settings that warned me about my organization controlling the browser. I found it strange since I don't belong to any organization and this is my personal computer, so decided to click and saw a certificate for "ImportEnterpriseRobots" (see screenshots).

Does anybody know what this could be referring to? Is it a privacy breach or something legit from Mozilla/one of my extensions?

Thanks in advance for your help!

Asked by HabichuelaColora 1 year ago

Last reply by TyDraniu 1 year ago

  • Archived

Firefox v86.0 reverts back to previous version.

What is causing the browser to revert back to previous version? The previous version was 85.02. I have uninstalled Firefox and reinstalled v86.0. Eventually, the browser … (read more)

What is causing the browser to revert back to previous version? The previous version was 85.02. I have uninstalled Firefox and reinstalled v86.0. Eventually, the browser reverts back to the previous version. When I tried to open the browser, the following message appears:

You've launched an older version of Firefox Using an older version of Firefox can corrupt bookmarks and browsing history already saved to an existing Firefox profile. To protect your information, create a new profile for the installation of Firefox.

                                                                               Exit              Create New Profile

Asked by kerwin_washington 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Access Denied message

I have Firefox v 85.0.2 installed on my MacBook Pro running MacOS Big Sur (v 11.2.1). I previously was able to access my online banking account but now I get the “Access … (read more)

I have Firefox v 85.0.2 installed on my MacBook Pro running MacOS Big Sur (v 11.2.1). I previously was able to access my online banking account but now I get the “Access Denied” message. How can this be fixed? (Note: I am able to access the banking account using the Safari browser installed on my Mac.)

Asked by kuehn531 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

videos not loading

Question for community. Here in Seattle KOMO is the local ABC affiliate. Since the last Firefox upgrade videos like the one I am offerring here from their site will not… (read more)

Question for community. Here in Seattle KOMO is the local ABC affiliate. Since the last Firefox upgrade videos like the one I am offerring here from their site will not load and I end up having to go to another browser. Even in safe mode videos will not load? Any thoughts?


https://komonews.com/weather/scotts-weather-blog/convergence-zone-puts-on-a-show-for-seattle

Asked by codetalker 1 year ago

Last reply by TyDraniu 1 year ago

  • Archived

Zoom meetings

I am unable to use my microphone when on ZOOM as I am told that Firefox is preventing it. I have tried the steps in 'how to get Firefox to allow use of the microphone',… (read more)

I am unable to use my microphone when on ZOOM as I am told that Firefox is preventing it. I have tried the steps in 'how to get Firefox to allow use of the microphone', but I do not get the drop down menu that clicking on the padlock ( suggested) offers. Some weeks ago, I an answer to get out of the browser, BUT ???? Make it simple, please.

Asked by Kathie 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

pop up ads

i can pretty much punch around and eventually figure things out but i can not seem to find the pop up adds enable button,and can this be the cause of my things not wantin… (read more)

i can pretty much punch around and eventually figure things out but i can not seem to find the pop up adds enable button,and can this be the cause of my things not wanting to download

Asked by Denise Clemons 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Youtube previews are not loading

Hello, I've encountered a problem, when loading Youtube site, video previews are not loading. Tried to remove and disable all the add-ons in my browser, including ad bloc… (read more)

Hello, I've encountered a problem, when loading Youtube site, video previews are not loading. Tried to remove and disable all the add-ons in my browser, including ad blocker, but nothing helped. I also cleaned the cache and browser cookies. Can you please tell me how to solve this problem?

Asked by Антон 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Does YOUR "About Firefox" not show the splash screen - like mine does not?

I was needing to confirm what version of Firefox I have today - I have it on 'auto-update' and assume it's the latest (Mac V85) but wanted to check. I went to the Firefox… (read more)

I was needing to confirm what version of Firefox I have today - I have it on 'auto-update' and assume it's the latest (Mac V85) but wanted to check. I went to the Firefox MenuItem and selected "About Firefox" - and GOT NO RESPONSE! I tried it multiple times to no avail.

Asked by Antiquetuck 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Windows 10 crash - Firefox can't load websites - other browsers can - Requires Windows restart TWICE

Hi, I am using Windows 10 Edition Windows 10 Home Version 20H2 Installed on ‎24-‎08-‎2020 OS build 19042.804 Experience Windows Feature Experience Pack 120.2212.551.0 Fir… (read more)

Hi,

I am using Windows 10 Edition Windows 10 Home Version 20H2 Installed on ‎24-‎08-‎2020 OS build 19042.804 Experience Windows Feature Experience Pack 120.2212.551.0

Firefox 85.0.2 (64-bit) is my main browser

This issue has been bothering me for a very long time and hence I have turned here for help.

Whenever my Windows shuts down abruptly (due to power failure,etc) upon restart everything else works fine EXCEPT Firefox

Internet works well on ALL other browsers EXCEPT Firefox.

My current workaround is to restart Windows TWICE and ONLY Then Firefox works normally.

I have checked: 1. Firefox can't load websites but other browsers can From <https://support.mozilla.org/en-US/kb/firefox-cant-load-websites-other-browsers-can> but this does not seem relevant as no changes have been made to any setting

2. Firefox may have shut down abnormally, leaving the lock file in place. To fix this, open the profile folder (see Finding your profile without opening Firefox) and delete the parent.lock file. From <https://support.mozilla.org/en-US/kb/firefox-already-running-not-responding#w_remove-the-profile-lock-file> I have tried to delete the parent.lock file and restart Firefox but there is no benefit. Websites do not open

The ONLY step which seems to work is to RESTART Windows TWICE.

Can anyone please guide me on how to fix this APART from restarting Windows TWICE?

Thanks a lot!

Asked by KoolPal 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Right click in search (Google) no longer functions properly.

Greetings, I've noticed that since the recent update to 85.0.2, right clicking in the search bar to paste information on Google no longer functions properly. If I've just… (read more)

Greetings,

I've noticed that since the recent update to 85.0.2, right clicking in the search bar to paste information on Google no longer functions properly.

If I've just opened the browser, and not done a thing with it, it will work. If I've visited any sites at all, and used the 'home' button to get back to Google, or opened a new tab to do so, right clicking the search field does not open the contextual menu as it should.

Other search engines work fine, and oddly enough, if I type something random into the main Google search page, the search field on the results page (at the top of the page) works as it should. The only issue appears to be with the 'main' search field on any but the initial opening of the browser home page.

I'm not sure of the cause, beyond noting that it began right after I updated to 85.0.2.

Asked by valethar55 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

Problem Viewing Listed Items in ERP System

I am trying to view a list of Purchase Orders in my web-based ERP system (Unanet) but when I go to search, only 1 out of the 5 PO's appear. I have contacted Unanet suppor… (read more)

I am trying to view a list of Purchase Orders in my web-based ERP system (Unanet) but when I go to search, only 1 out of the 5 PO's appear. I have contacted Unanet support and they logged into my account and were able to view all 5 PO's, so we're certain the issue isn't within the ERP. It's either with my computer or browser. See attached image for reference, there should be 5 Purchase Orders listed. There seem to be a few errors in my console (on the bottom of the picture) but I'm not sure how to fix them. Any help on this would be greatly appreciated!

Asked by andrew.schlais1 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago