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  • Archived

Proxy with private browsing mode

After the last browser update I can't use the private browsing mode, because the browser in the private window keeps asking me for the password continuously, thus preclud… (read more)

After the last browser update I can't use the private browsing mode, because the browser in the private window keeps asking me for the password continuously, thus precluding the possibility of browsing.

Asked by beatricespada95 1 year ago

Last reply by jscher2000 10 months ago

  • Archived

Firefox start with the error "Ur firefox profile is missing, it's not accessible" and this error displays after every few minutes

Firefox start with the error "Ur firefox profile is missing, it's not accessible" and this error displays after every few minutes and page get stuck unless i click on OK.… (read more)

Firefox start with the error "Ur firefox profile is missing, it's not accessible" and this error displays after every few minutes and page get stuck unless i click on OK....unistalled, refreshed, and even fresh install didn't help....how to get rid of this annoying msg....plz help

Asked by Rizwi 1 year ago

Last reply by cor-el 12 months ago

  • Archived

My confirm email is in code and I cannot decipher it. What do I do now?

My "Finish Creating Your Account' email is in code so I cannot confirm my email or do what ever it is directing me to do. Note: I have had to sign in with a different ema… (read more)

My "Finish Creating Your Account' email is in code so I cannot confirm my email or do what ever it is directing me to do. Note: I have had to sign in with a different email to be able to send an email for support. Colin

Asked by Hollow-Colin 12 months ago

Last reply by Wesley Branton 12 months ago

  • Archived

Firefox crashes

AdapterDeviceID: 0x1927 AdapterVendorID: 0x8086 Add-ons: formautofill%40mozilla.org:1.0,fxmonitor%40mozilla.org:3.0,screenshots%40mozilla.org:37.1.0,webcompat%40mozilla.o… (read more)

AdapterDeviceID: 0x1927 AdapterVendorID: 0x8086 Add-ons: formautofill%40mozilla.org:1.0,fxmonitor%40mozilla.org:3.0,screenshots%40mozilla.org:37.1.0,webcompat%40mozilla.org:4.0.0 BuildID: 20190529130856 ContentSandboxCapable: 1 ContentSandboxLevel: 3 CrashTime: 1560095964 DOMIPCEnabled: 1 EMCheckCompatibility: true FramePoisonBase: 9223372036600930304 FramePoisonSize: 4096 InstallTime: 1560019750 Notes: FP(D00-L1000-W00000000-T000) WR? WR- OMTP? OMTP+3 GL Layers? GL Context? GL Context+ GL Layers+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 98 StartupCrash: 0 StartupTime: 1560095943 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86-64","buildId":"20190529130856","version":"67.0.1","vendor":"Mozilla","displayVersion":"67.0.1","platformVersion":"67.0.1","xpcomAbi":"x86_64-gcc3","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":16384,"virtualMaxMB":null,"cpu":{"count":4,"cores":2,"vendor":"GenuineIntel","family":6,"model":78,"stepping":3,"l2cacheKB":256,"l3cacheKB":4096,"speedMHz":3300,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAVX2","hasAES"]},"os":{"name":"Darwin","version":"17.5.0","locale":"en-BE"},"hdd":{"profile":{"model":null,"revision":null},"binary":{"model":null,"revision":null},"system":{"model":null,"revision":null}},"gfx":{"D2DEnabled":null,"DWriteEnabled":null,"ContentBackend":"Skia","LowEndMachine":false,"adapters":[{"description":null,"vendorID":"0x8086","deviceID":"0x1927","subsysID":null,"RAM":null,"driver":null,"driverVersion":null,"driverDate":null,"GPUActive":true}],"monitors":[{"screenWidth":1440,"screenHeight":900,"scale":2}],"features":{"compositor":"opengl","gpuProcess":{"status":"unused"},"wrQualified":{"status":"blocked"},"webrender":{"status":"opt-in"}}},"appleModelId":"MacBookPro13,2"},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":8,"telemetryEnabled":false,"locale":"en-GB","intl":{"requestedLocales":["en-GB"],"availableLocales":["en-GB","en-US"],"appLocales":["en-GB","en-US"],"systemLocales":["en-BE","nl-BE"],"regionalPrefsLocales":["en-BE","nl-BE"],"acceptLanguages":["en-GB","en"]},"update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.search.widget.inNavBar":false,"browser.search.region":"BE"},"sandbox":{"effectiveContentProcessLevel":3},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":true,"defaultSearchEngine":"google-b-d","defaultSearchEngineData":{"name":"Google","loadPath":"jar:[app]/omni.ja!/google-b-d.xml","origin":"default","submissionURL":"https://www.google.com/search?client=firefox-b-d&q="}},"profile":{"creationDate":18056,"firstUseDate":18056},"addons":{"activeAddons":{"formautofill@mozilla.org":{"version":"1.0","scope":1,"type":"extension","updateDay":18045,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":null,"name":"Form Autofill","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":18045},"fxmonitor@mozilla.org":{"version":"3.0","scope":1,"type":"extension","updateDay":18045,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":null,"name":"Firefox Monitor","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":18045},"screenshots@mozilla.org":{"version":"37.1.0","scope":1,"type":"extension","updateDay":18045,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Take clips and screenshots from the Web and save them temporarily or permanently.","name":"Firefox Screenshots","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":18045},"webcompat@mozilla.org":{"version":"4.0.0","scope":1,"type":"extension","updateDay":18045,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Urgent post-release fixes for web compatibility.","name":"Web Compat","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":18045}},"theme":{"id":"default-theme@mozilla.org","blocklisted":false,"description":"A theme with the operating system colour scheme.","name":"Default","userDisabled":false,"appDisabled":false,"version":"","scope":1,"foreignInstall":false,"hasBinaryComponents":false,"installDay":0,"updateDay":0},"activePlugins":[{"name":"dummy","version":"0.1","description":"Blocklist unavailable","blocklisted":false,"disabled":true,"clicktoplay":false,"mimeTypes":["text/there.is.only.blocklist"],"updateDay":18056}],"activeGMPlugins":{"dummy-gmp":{"version":"0.1","userDisabled":false,"applyBackgroundUpdates":1}},"persona":"default-theme@mozilla.org"},"experiments":{"activity-stream-firstrun-trailhead-triplets":{"branch":"supercharge","type":"as-firstrun"},"rollout-etp-new-users-trailhead-1547192":{"branch":"active","type":"normandy-prefrollout"},"rollout-monitor-v2-1505837":{"branch":"active","type":"normandy-prefrollout"}}} ThreadIdNameMapping: 6:"Gecko_IOThread",7:"JS Watchdog",8:"JS Helper",9:"JS Helper",10:"JS Helper",11:"JS Helper",12:"Timer",13:"Socket Thread",15:"Cache2 I/O",16:"Cookie",17:"DOM Worker",17:"IPDL Background",20:"GMPThread",21:"Worker Launcher",22:"Compositor",23:"ImgDecoder #1",24:"ImageIO",26:"mozStorage #1",30:"mozStorage #2",39:"StyleThread#2",38:"StyleThread#1",37:"StyleThread#0",44:"ImageBridgeChild",45:"ProcessHangMon",41:"Lazy Idle",43:"localStorage DB",41:"DataStorage",42:"DNS Resolver #1",43:"URL Classifier",44:"Classifier Update",46:"Cache I/O",47:"DOM Worker",48:"mozStorage #3",48:"QuotaManager IO",49:"HTML5 Parser",49:"mozStorage #4",51:"DOM Worker",53:"SSL Cert #1",55:"SSL Cert #2",55:"IndexedDB #2",60:"DOM Worker",63:"IndexedDB #5",63:"DNS Resolver #2",62:"SubtleCrypto #1",63:"SaveScripts",64:"mozStorage #5",64:"DNS Resolver #3",65:"Font Loader",77:"StreamTrans #131",67:"ImgDecoder #2",66:"mozStorage #6",65:"ImgDecoder #3",64:"mozStorage #7", Throttleable: 1 URL: about:welcome UptimeTS: 21.14727624 Vendor: Mozilla Version: 67.0.1 useragent_locale: en-GB

This report also contains technical information about the state of the application when it crashed.

Asked by mykim 12 months ago

Last reply by FredMcD 11 months ago

  • Archived

Cerficicate selection popup does not allow to select a cert

When I access a web site that requires client certificate - and I have several different ones, including those on hardware tokens - the prompt/popup is malformed. All the… (read more)

When I access a web site that requires client certificate - and I have several different ones, including those on hardware tokens - the prompt/popup is malformed. All the certificates are listed HORIZONTALLY, making it impossible to scroll through them and select the correct one. I can walk through the available ones, highlighting them via Up- and Down-arrows, but that does not change the real selection, and the displayed certificate remains to be the first one.

Automatic certificate selection does not work for me, because the site in question requires Email certificate instead of Authentication certificate.

Asked by Mouse008 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Latest update removed logins, bookmarks. "old firefox" not present

As above. FF installed the update despite the checked option to NOT install automatically. NO "old firefox" folder was created-anywhere. No other profile is present tha… (read more)

As above. FF installed the update despite the checked option to NOT install automatically. NO "old firefox" folder was created-anywhere. No other profile is present that has the old data. My adult daughter's grad school laptop. Years of bookmarks, logins and I do not know what all ARE GONE!! I allowed FF to download but NOT INSTALL-since it was not my machine and I wanted to avert any disaster (I, in fact, looked at the options first, to make sure) NOW WHAT?? Is that is a bug?? Why was there no "old FF" created? Why did it install regardless of instructions to the contrary. Is there some other place to look? She does not seem to have any automatic backups for FF profiles.

Asked by patty_r 1 year ago

Last reply by jscher2000 8 months ago

  • Archived

certain websites are slowing down and get stuck at TLS handshake fonts.googleapis. i refreshed cleared cookies and data and still hangs on that handshake.

Youtube and other sites load very slow. Hangs on TLS Handshake fonts.googleapis. cant login in to google account. I get the message, "something went wrong". Tried all … (read more)

Youtube and other sites load very slow. Hangs on TLS Handshake fonts.googleapis. cant login in to google account. I get the message, "something went wrong". Tried all of the things suggested in the troubleshooting section to no avail. I don't have this problem with chrome or edge. I HATE both of those browsers and hope that this is a temporary issue with Firefox. Running win10 x64 with latest Firefox update. Is there anything that can fix this?

Thanks

Asked by dont_force_me_to_chrome 1 year ago

Last reply by rubyrose32442 9 months ago

  • Archived

I down loamy bookmarks/history disapear & come back when I enter via login with username email sent wby FF How to fix?

I downloaded FF again because my Ff history was disappearing & maybe that interfered with my FF. I can only get my FF history & bookmarks back by logging in wit… (read more)

I downloaded FF again because my Ff history was disappearing & maybe that interfered with my FF. I can only get my FF history & bookmarks back by logging in with the link sent with am email telling me my user name but not instantly. I changed my password which may or may not be relevant. I have the latest Kaspersky & a 2 year old Dell XPS

Asked by jPendragon 12 months ago

Last reply by FredMcD 12 months ago

  • Archived

Firefox keeps resetting itself

So, for the past couple of weeks, after every 3-4 days, I go to open Firefox, and all my add-ons and settings keep getting reset. It's a weird thing. I have my add-ons, m… (read more)

So, for the past couple of weeks, after every 3-4 days, I go to open Firefox, and all my add-ons and settings keep getting reset.

It's a weird thing. I have my add-ons, my customized settings, and everything is working fine. But after a couple of days, I open up firefox and it's like I'm starting from 0.

I mean, my history, bookmarks, passwords, all remain intact.

But everything else is gone. All my extensions open up a tab saying "now installed!" or something along those lines - plus a tab from Mozilla, today about the privacy notice.

My homepage, search and download settings are back to the defaults.

I have tried to refresh my browser, reinstalled my extensions, but still the same issue.

Help?

Asked by whyjay 12 months ago

Last reply by ryanrichards22 9 months ago

  • Archived

Can't install any add ons

Hi, I was aware of the recent issues as first reported back on the 3rd May regarding 'Add-ons disabled or failing to install in Firefox' (https://blog.mozilla.org/addons/… (read more)

Hi,

I was aware of the recent issues as first reported back on the 3rd May regarding 'Add-ons disabled or failing to install in Firefox' (https://blog.mozilla.org/addons/2019/05/04/update-regarding-add-ons-in-firefox/comment-page-5/) in which workarounds were offered or users were advised to update to the latest version. I myself am using the latest version 67.0. I can see all my installed add-ons and can even update and install them where required, but I cannot seem to install any new add-ons at all.

I have included two screenshots showing that I am using the latest version and the second which does not show the usual 'Install add-on' but instead shows the button 'Only with firefox, get firefox now, even though I have firefox installed.

Any help would be appreciated. Thank you in advance!

Asked by marky267 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Firefox was completely wiped off my system with no warning & unable to successfully re-install with history and preferences, now what?

I was browsing win Firefox when suddenly Firefox was wiped off my Windows PC. Now, in uploading new version my history and preferences cannot be restored. They are not i… (read more)

I was browsing win Firefox when suddenly Firefox was wiped off my Windows PC. Now, in uploading new version my history and preferences cannot be restored. They are not in an Old Firefox folder. I am furious. What caused this? What to I do?

Asked by Jan_in_Georgia 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Firefox update to 67.0 has removed all my bookmarks and passwords

Since this update all my bookmarks and passwords have been removed. How can i go back to previous version or recover my profile. All posted solutions have been tried . … (read more)

Since this update all my bookmarks and passwords have been removed. How can i go back to previous version or recover my profile.

All posted solutions have been tried .

Asked by Antzz 1 year ago

Last reply by cor-el 1 year ago

  • Archived

i installed win 10 system,then download firefox and install firefox,but it can't login to my firefox account.

i installed win 10 system yesterday, when i use win 7 system,firefox account work normal, after i change to win 10, i installed latest firefox, but firefox account can't … (read more)

i installed win 10 system yesterday, when i use win 7 system,firefox account work normal, after i change to win 10, i installed latest firefox, but firefox account can't login. and Adblock Plus's Filter list also can't update.

Asked by Tianhui 11 months ago

Last reply by FredMcD 11 months ago

  • Archived

Can't clear or delete Firefox history

Hello, when I go to History -> All history -> Website page and try to delete or forget it, nothing works, all pages remain. I have 67.0.1 version, any tips how to f… (read more)

Hello, when I go to History -> All history -> Website page and try to delete or forget it, nothing works, all pages remain. I have 67.0.1 version, any tips how to fix this issue?

Asked by Vatnik 11 months ago

Last reply by cor-el 11 months ago

  • Archived

How to stop Firefox from making automatic requests on startup

Every time I start Firefox with a new profile, despite trying in several ways to make this not happen, Firefox automatically makes a series of requests to URL's and will … (read more)

Every time I start Firefox with a new profile, despite trying in several ways to make this not happen, Firefox automatically makes a series of requests to URL's and will retry them repeatedly when those requests fail.

``` GET https://search.services.mozilla.com/1/firefox/60.2.2/default/en-US/AU/default/default/nov17-1 POST https://shavar.services.mozilla.com/downloads?client=Firefox&appver=60.2&pver=2.2 GET https://search.services.mozilla.com/1/firefox/60.2.2/default/en-US/AU/default/default/nov17-1 GET https://search.services.mozilla.com/1/firefox/60.2.2/default/en-US/AU/default/default/nov17-1 GET https://search.services.mozilla.com/1/firefox/60.2.2/default/en-US/AU/default/default/nov17-1 GET https://search.services.mozilla.com/1/firefox/60.2.2/default/en-US/AU/default/default/nov17-1 GET https://search.services.mozilla.com/1/firefox/60.2.2/default/en-US/AU/default/default/nov17-1 GET https://search.services.mozilla.com/1/firefox/60.2.2/default/en-US/AU/default/default/nov17-1 GET https://search.services.mozilla.com/1/firefox/60.2.2/default/en-US/AU/default/default/nov17-1 POST https://shavar.services.mozilla.com/downloads?client=Firefox&appver=60.2&pver=2.2 ... (and so on) ```

I am trying to make this not happen. I'm ideally looking for a setup where Firefox will make no requests at all without me explicitly telling it to but just eliminating the two requests above would be a great start!

Here's what I've tried so far:

1. Uncheck "Provide search suggestions" in `about:preferences#search`

2. I've followed these instructions --- https://support.mozilla.org/en-US/kb/how-stop-firefox-making-automatic-connections

2. Here are a combination of select settings from my `user.js` preferences file that I put in to place before opening Firefox in my attempts to stop this. Some of these may or may not be relevant but I'm including them so you have some idea what I've tried: ``` user_pref("app.update.enabled", false); user_pref("browser.tabs.crashReporting.sendReport", false); user_pref("browser.crashReports.unsubmittedCheck.enabled", false) user_pref("browser.search.update", false); user_pref("browser.search.suggest.enabled", false); user_pref("extensions.systemAddon.update.enabled", false); user_pref("extensions.update.enabled", false); user_pref("browser.safebrowsing.downloads.remote.enabled", false); user_pref('browser.search.geoSpecificDefaults.url', ); user_pref('media.gmp-manager.url', ); user_pref('browser.safebrowsing.provider.mozilla.updateURL', ); user_pref('browser.safebrowsing.provider.mozilla.gethashURL', ) user_pref('browser.search.cohort', ); user_pref("services.sync.prefs.sync.browser.urlbar.suggest.searches", false); ``` Any ideas?

Asked by unverified_contact 1 year ago

Last reply by cor-el 1 year ago

  • Archived

No streaming on arte.tv since last update

Hello, since the update to 67.0b10 (maybe a bit before) I can't watch streamed videos via arte.tv. I downloaded and tried v60.6.1esr, but also here it is not possible. Th… (read more)

Hello,

since the update to 67.0b10 (maybe a bit before) I can't watch streamed videos via arte.tv. I downloaded and tried v60.6.1esr, but also here it is not possible. The video page is shown, also the start button, but I can't start it. It's possible on MS edge, but I try to avoid using it What's the trick to watch again?

Thanks, Harald

Asked by Harrie 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Some add-on information was lost after a crash

So a while ago I accidentally put my PC into hibernate mode, after waking it back up the PC proceeded to crash. (This has been a problem with my PC since I got it. Still … (read more)

So a while ago I accidentally put my PC into hibernate mode, after waking it back up the PC proceeded to crash. (This has been a problem with my PC since I got it. Still don't know why it can't go into hibernate mode without it crashing but this is not the issue right now.)

Anyway after the crash, I log back in and everything for the most part is fine, except Firefox. I had firefox open when it crashed, so I expected it to be effected, but for some reason a lot of my add-on data just disappeared. For instance, a lot of tabs opened up as if I got the add-on for the first time, which can't be right. Stylish lost its webpage edits, Reddit Enhancement Suite's setting information got reset, the theme I was using wasn't active and I had to turn it back on, and the toolbar(not sure what you call it) had reset back to the default appearance with the flexible space and what not. I want to get back the firefox information before the crash. I would think firefox sync would fix this but it didn't. I'm very confused on why this happened.

Asked by ZXNova 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Firefox Sync just deleted all my settings, passwords, addons, tabs and history

I did a restart on my Windows workstation afterwards firefox "updated". When it was done it deleted everything all across my systems. I immediately check my password mana… (read more)

I did a restart on my Windows workstation afterwards firefox "updated". When it was done it deleted everything all across my systems. I immediately check my password manager on iOS even there everything is deleted.

[Profanity removed by moderator. Please read Forum rules and guidelines, thanks.]

Asked by Michael 11 months ago

Last reply by jscher2000 11 months ago

  • Archived

Playback error on Netflix. Firefox 67 32 bits linux OS. Widevine 4.10.1196.0. OpenH264 video codec 1.7.1

Can't play videos on Netflix. Keep getting the same error. Playback error Code: F7701-1003. Firefox 67 32 bits linux OS. Widevine 4.10.1196.0 OpenH264 video codec 1.7.… (read more)

Can't play videos on Netflix. Keep getting the same error. Playback error Code: F7701-1003.

Firefox 67 32 bits linux OS. Widevine 4.10.1196.0 OpenH264 video codec 1.7.1

Asked by Pour999 1 year ago

Last reply by Wesley Branton 1 year ago