Firefox Support Forum

Hi

All other borowsers load youtube but not firefox it hangs on loading youtube on red like above at quarter fill and the buffering ring keeps en-circling like a shark. It has occured since update to Firefox version 65.0.2 on 64bit. Please fix this and kindly get back to me. I checked my router, dns, ethernet adapter etc. and all my pc's have this issue since this version of firefox came out. I am throughly fed up. Please get back to me asap. I am not a noob and have exhausted all possible troubleshooting steps. Refreshed firefox, reinstalled it after removing it with proper scrubbing software, checked the about:config everything I can possibly think of and even scoured the forums. I just spent 4 hours of my life trying to fix this and even did a previous windows backup restore to no avail.

All of a sudden, I got a notice that my Adblock Plus addon was disabled and needed to be updated. I went to their Web site and tried to download it again, but got a message that it was "corrupt". Following their Help, I found this page: https://support.mozilla.org/en-US/kb/unable-install-add-ons-extensions-or-themes?redirectlocale=en-US&redirectslug=unable-install-add-ons-or-extensions#w_corrupt-extension-files

I deleted the files mentioned, which were all extensions.json plus one extensions.ini, then closed and re-opened Firefox and again tried to download and got the same message.

Firefox will sometimes load up as blank as well. Hitting home key or refresh doesn't help. It's been frustrating, when clicking on a link or hitting + tab it will open but be blank and not usable. What I mean is if I copy and paste link address into that blank tab it is unresponsive. When it opens a blank link it will show the full and correct link in header but no load.

I did read at least one other person had a similar problem. A reset worked for them. I first tried going into safe mode to see if any extensions etc might be the culprit. Problem happened in safe mode. So then I did try the reset. Unfortunately, the problem still happens. One other idea given was to turn off hardware acceleration, which I've done. Didn't help though.

The problem is only with firefox. Chrome works and handles links/tabs fine. Even so I ran antivirus and antimalware softwares just in case. Dead end.

I'm using 64 bit version of Windows 7.

Starting this morning, I have been getting the "The bookmarks and history system will not be functional" error message, and I( have done every suggestion on the Help page and nothing works; not rebooting, not renaming or deleting files in the profile, not refreshing Firefox. My bookmarks are gone, I can't make new ones, and it doesn't keep track of my history either so I have to manually type in the full URLS for EVERY site I want/need to go to. I have a dentist appointment I need to go to so take your time in answering.

I have my options set to show my saved Pocket articles on the homepage. But they don't show up.

I also have options set so that my history is deleted every time I close Firefox, BUT under settings I made it so that it will not erase/delete "active logins" and "site preferences". And for safe measure, I also added www.getpocket.com to my list of "Allowed" cookies.

Yet if I close Firefox and open it again, I still get a blank Homepage. And when I go to Pocket's website, I'm logged out and must sign in again, despite my settings. And even if I sign in again and look at my Homepage, my saved Pocket articles STILL don't show up. So what is preventing this?

Thinking about ditching Pocket altogether if I can't resolve this...

I installed Firefox to a new c: drive and imported bookmarks from the previous drive, but the toolbar icons are larger than before and not as many show up across the top of the screen. I could not find any way to correct this in the settings or online.

Firefox 65.0.2 no longer supports my service desk context menus. Firefox 64.0.2 worked fine.

The service desk webpage we use has context based alt+<q,w,s,letters> commands that now dont work. The alt+s should save and instead now opens the bookmarks instead. It didnt used to.

theres also a time additon button that tabbing now jumps over when it used to stop on it.

Ive tried the nightly build same issues. Ive tried changing alt to ctrl for menu access in firefox same issue. Ive done a full uninstall and a full package download and install for FF65.0.2

Can anyone suggest anything else?

Ever since my first ever use of FireFox the setting to "update" has been set to "Check for updates but let you choose to install them".

Yesterday I clicked to accept the latest update (to 71.0 I think) at which point the programme simply crashed without warning.

I went through various processes to try and resurrect FF, but without success --- FireFox would not run.

I eventually resorted to installing Version 65.0 but, despite the update settings being set as above, Version 71 kept installing and making FF a "non-starter" again.

I made an alteration to the "about:config" which seems to have stopped the automatic updating, albeit the "FF Icon" still wants to function as "Updater" and I get a message (when started) saying FF is unable to update to the latest version - "click here to download etc.," which of course I don't do and FF continues to perform as expected - albeit 65 and not 71.

Is there a problem with Version 71 and (possible) Win 7 64 bit ?

How can I reconfigure the "FF Icon" to simply start the programme (version 65) in the normal way and not get involved with it wanting to update all the time?

Another peculiarity that has arisen is that, when I try to change the Default language from American English to British English I receive a message saying FF cannot change as it is not online. (Version 65 and it is definitely online)

I have carried out system scans for Viruses etc., perform really in-depth un-installations of FF, and no new applications have recently been installed.

I have a large bookmarks with many folders after many years of Firefox. About 4 months ago I noticed I could no longer add/delete or modify any amazon.com bookmarks in my amazon folder. All other websites seem to work ok. Click on the star, doesn't open anything. Click add to bookmarks, nothing happens. Right click on amazon bookmark in folder, properties, doesn't list the properties properly and doesn't allow me to delete. I have just checked my mozilla firefox profile folder and there is 3 x places.sqlite files - places.sqlite, places.sqlite-shm, places.sqlite-wal. I haven't deleted or modified them because I would like to identify the problem. I have tried clearing data, refresh firefox and restart with add ons disabled but nothing. I am running Kaspersky Total Security but have disabled anti virus and firewall, no change. Don't know if it started when pocket was introduced. Don't want to leave firefox, have had it for many years but this problem with bookmarks is frustrating. Thanks in advance for any assistance.

FireFox ver 64 works flawlessly, but v 65 will not run on my machine no matter what I have tried!

Symptoms with v65:

Intermittently does not start, hit icon again then loads but doesn't connect. Very slow when it loads. firefox.exe does not unload from memory, has to be shut in task manager

What I have tried so far;

FireFox refresh. unstall / reinstall uninstall uBlock Origin sfc /scannowall uninstall Avast uninstall VPN Delete all firefox files on system disk + delete all registry entries then reinstall. Install from full version .exe Removed VPN (Private Internet Access) Updated Windows and any and all drivers.

What am I missing ?

TIA, George...

Windows 7 Pro MB: Asus P8Z77-V LK - Z77, Intel Ivy Bridge Intel i7-3770K @ 4.3Ghz Corsair Hydro Series High Performance Liquid CPU Cooler H60 32GB (DDR3-1600 DDR3 SDRAM) NVIDIA GeForce GTX 980 Ti 6GB

Firefox browser no longer works with 1st convenience Bank(division of 1st National Bank Texas) website. The billpay portion( I believe is Fidelity) of the bank website will no longer scroll down the bottom of the page. Scrolling all the way down only brings me to the half point on the page. Tried everything including clearing cash and cookies to no avail. I did not have this problem with Firefox before and I do not have this problem when using Microsoft IE or Microsoft Edge Browsers which I am now obligated to use for my Banking.

I wish to remain in Private Browsing, but allow exception to Lastpass.com (to allow their add-on), in order to stay logged in after quitting Firefox, and re-lauching.

Is this possible, or only when using "Custom" ? (which would mean, it would save cookies for ALL sites,,, someting i'd rather not do, only just (one), which is why i'm using PB.

Firefox keeps suggesting me absolutely irrelevant and rubbish sites when I start using the address bar. For example, when I start to type in "dpt" to get to https://cordis.europa.eu/dpt that I use every day, I get "http://dptnt.com/" first, that is a website that I have never used. Note that unchecking the option "Show search suggestions ahead of browsing history in address bar results" or even unchecking the "Provide search suggestions" in the Search Options of firefox, simply does nothing. The suggestions come out as usual. The site "http://dptnt.com/" does not exist in my bookmarks and in my history. It is annoying, because for some texts, inapropriate sites such as porn sites come out as suggestions. My system has been checked for viruses, cache and history has been cleaned up. I even did a clean firefox install.

This was my default browser. I had Win 10 Home 64 bit, updated to 1809 and Firefox stopped working completely. I uninstalled it but couldn't kill the process in Task Manager. Rebooted, reinstalled, refreshed. Nothing works, it won't open, sometimes it says it IS open (even when uninstalled - while running CCleaner to get rid of detritus) but won't allow force close.

So I upgraded to Win 10 Pro (I have Firefox on my backup Win 10 Pro machine with 1809, works fine there), and tried again. Still nothing, it installed but won't open. I refreshed it, still nothing. It did open once briefly after the refresh, all was gone - I can sync back my extensions and book marks, I guess. If I could get the browser open at all. But I can't do that. This is the only browser that isn't working. I am at a loss as to how to get past this. I've changed my default to another browser for now until I can get this fixed. But I've tried everything I know and can't even get it to open. So I am open to suggestions. I'd like to get it put back to where it was, eventually. What next? And, thank you for your help. :^) gene

I've been noticing that Firefox becomes very laggy and unresponsive on my high-end desktop, and Windows task manager reveals that a FF thread often takes 3-5 GB of memory that increases over time. This does not show up in FF's task manager.

I haven't been able to identify the cause of this, and it's weird that 3-5 GB of memory will slow things down that much when I still have ~8 GB unused memory.

This is on a pretty fresh Win10 install.

I have tried to attach my about:memory report below, but in case it doesn't go through, I also hosted it on GDrive. https://drive.google.com/open?id=1qyGQShX78PculdEmacm8hO9jqn4E1GWh

Can anyone please help me resolve this issue?

When I fill in the search bar for the fitchratings.com web site, the search won't process. This didn't happen in the piro version of Firefox and I can find no options that I've checked differently. I now use Internet Explorer when I have to search this site.

Video DownloadHelper 7.3.5 no longer detects videos ("No media to process in the current tab.") at several websites where I've downloaded from previously with no problem. So far VDH recognizes only YouTube. I'm using Firefox 65.0.2 (64-bit) (updated today, 3.7.2019). The companion app: VdhCoApp 1.2.4 is installed. It's really disheartening. How do I fix this, please?