Showing questions tagged: Show all questions
  • Solved
  • Archived

No success with firewall exceptions so how do I allow download link from unknown publisher

Trying to allow a manufacturers' system scan after suffering longstanding desktop issues but before this can happen I have to download their support assist launcher. So… (read more)

Trying to allow a manufacturers' system scan after suffering longstanding desktop issues but before this can happen I have to download their support assist launcher. So the problem is, the download is blocked after the run/save window with another saying unknown publisher and so refuses to start downloading. The manufacturer says check internet connection. It's fine Now I've allowed the name of the support launcher in firewall via exceptions but it still won't load. Even tried it with firewall turned off. The download Icon TzsetupSfx, is shown in the downloads folder along with its file version 1.2.0.715 and name of publisher. So what can I do to get the download accepted by Firefox. I'm running 52.7 in win XP 3 pro. The manufacturers' URL is a www.

Asked by donedo 2 years ago

Answered by donedo 2 years ago

  • Solved
  • Archived

I can't access a (poor) site, Ff states: Warning: Unresponsive script and so on... I guess I have to overstep Adobe Flash Player. Can you help?

Hello Techies, First meet my system... Linux 32bits (Lubuntu), provided with: Lightspark, an SWF player, and all what Linux comes with. Firefox ESR 52.4.0 (very old machi… (read more)

Hello Techies, First meet my system... Linux 32bits (Lubuntu), provided with: Lightspark, an SWF player, and all what Linux comes with.

Firefox ESR 52.4.0 (very old machine, its CPU doesn't have the SSE2 extension) provided with: HTTPS Everywhere, Ubuntu Modifications, YesScript OpenH264 Video Codec, Shockwave Flash, Widevine content Decryption module

I try to connect to a site, a radio station one, and Ff tells me a web page is slowing down the load process. Wait? Stop? Waiting is useless because the page never loads. Stopping leads to the site (simple http, without "s") but many parts of it do not respond. In other parts of the site Adobe Flash Player is mandatory to access the content. As you can imagine my system is not provided with Adobe and I guess this is why Ff warns me and can't access the site. I'm not installing Adobe, I don't even know if it is possible, and safe! How can I fix this? To me I should overstep Adobe, installing to the system something similar that the site can "like". Any suggestion? If you need it I can give the exact URL of the site. Many thanks for your educated answer!

Asked by Alberto67 2 years ago

Answered by James 2 years ago

  • Solved
  • Archived

website dropdown menu not working in firefox 32bit 52.0.1 windows xp pro sp3

I am using firefox 32bit 52.0.1 windows xp pro sp3, i visit a website page ( https://www.utransto.com/en/topup/number/ ) but when i try to click on drop down country s… (read more)

I am using firefox 32bit 52.0.1 windows xp pro sp3, i visit a website page ( https://www.utransto.com/en/topup/number/ ) but when i try to click on drop down country selection menu ... it is not working. Even i can't enter any number in that field and NEXT button is also not working.

Please check and fix this problem.

Waiting for your positive reply.

Thanks

Asked by ffuserman 2 years ago

Answered by jscher2000 2 years ago

  • Solved
  • Archived

cant delete history, keep getting java no enable

Java application This function has been disable That's the message I'm getting. running Firefox 52.7.3 on Windows XP sp3 How can I fix this from Firefox or do I need anot… (read more)

Java application This function has been disable

That's the message I'm getting. running Firefox 52.7.3 on Windows XP sp3

How can I fix this from Firefox or do I need another Browser.

Asked by mistyone 2 years ago

Answered by mistyone 2 years ago

  • Solved
  • Archived

Can sync be paused?

The only way to pause sync is through Options\Preferences, then signing out of sync. By then, the damage is done. Users should be able to pause sync by easier access, as … (read more)

The only way to pause sync is through Options\Preferences, then signing out of sync. By then, the damage is done. Users should be able to pause sync by easier access, as well as set the cycle of syncing at the user\'s discretion.

Asked by ineuw 2 years ago

Answered by the-edmeister 2 years ago

  • Solved
  • Archived

CHANGING BROWSERS

I was going to order some calendars from a company that I have been ordering from for a number of years. I clicked on "add to cart" and then I clicked on "check-out" and… (read more)

I was going to order some calendars from a company that I have been ordering from for a number of years. I clicked on "add to cart" and then I clicked on "check-out" and nothing happened. The hand on the screen was frozen. I contacted the company and they told me to change my browsers. Did you ever hear of this happening. I don't know if I want to change my browser, or what to change it to.

Asked by ChaCha 2 years ago

Answered by ChaCha 2 years ago

  • Solved
  • Archived

how do i turn off updater ext it is always running never shuts off it is using 87% of my computer and causing it to lock up!

I deleated firefox and reinstalled it and the same thing happends! firefox is so messed up it would not let me connect to the mozilla web site for help, only after I used… (read more)

I deleated firefox and reinstalled it and the same thing happends! firefox is so messed up it would not let me connect to the mozilla web site for help, only after I used combofix was I able to connect to the web site. updater.ext is always running firefox is broken, broken, broken!

Asked by scrawcrow 2 years ago

Answered by scrawcrow 2 years ago

  • Solved
  • Archived

why do i keep getting "not responding" every time i get on pc

Am an 80 yr old trying to negotiate my PC bur always always have the above message on my system of late-am i doing something wrong or is it the system? Any help would be … (read more)

Am an 80 yr old trying to negotiate my PC bur always always have the above message on my system of late-am i doing something wrong or is it the system? Any help would be appreciated before the PC goes out the window!!!!

Asked by murielfrost 2 years ago

Answered by FredMcD 2 years ago

  • Solved
  • Archived

Does Firefox store "All Bookmarks" or autosaves to C:? What's the filenames? Dave

My VISTA computer's motherboard died, and thus the computer, but the hard drive was saved. It's now an external drive to a Win 10 laptop. When I go to C:\Program Files (x… (read more)

My VISTA computer's motherboard died, and thus the computer, but the hard drive was saved. It's now an external drive to a Win 10 laptop. When I go to C:\Program Files (x86)\Mozilla Firefox the directory is dated 5/23, the day before the crash, so something got updated, but the most recent date on files in the directory is 5/10, including the file firefox..application..505kb. When I double-click it and go Bookmarks>All Bookmarks>Import and Backup>Restore there's no file dates in May except the one created yesterday when I was trying to find a way to get a missing bookmark directory and its contents recovered. Thus: How can I get my missing bookmarks back? Are they on the rescued C: (as some kind of "Favorites" file), or "in the cloud" somewhere? Is the firefox file I mention above the correct file to double-click? All help is immensely appreciated. Thanks, Dave

Asked by DistressedasHeck 2 years ago

Answered by cor-el 2 years ago

  • Solved
  • Archived

Firefox crashes

Firefox keep crashing on startup, also in safe mode. I've already did an uninstall, removed the folders in "c:\program files (x86)", "%appdata%\mozilla" and reinstall, bu… (read more)

Firefox keep crashing on startup, also in safe mode. I've already did an uninstall, removed the folders in "c:\program files (x86)", "%appdata%\mozilla" and reinstall, but it didn't solve the crashes.

Rapport-ID: bp-6145e392-ff57-4e1d-a50a-4bd6c0180227

Startup Crash: True Crash Reason: EXCEPTION_ACCESS_VIOLATION_READ Crash Address: 0x8

Asked by dlm_support 2 years ago

Answered by dlm_support 2 years ago

  • Solved
  • Archived

mail.com keeps logging me out. does not happen on other browsers.

I can log in. soon as I click something inside of mail.com account, it says "restoring session" and logs me out. does not do this with other browsers and it use to work o… (read more)

I can log in. soon as I click something inside of mail.com account, it says "restoring session" and logs me out. does not do this with other browsers and it use to work on this one. I have cookies on so I guess that is not the issue? FF 52.8.0 ESR. still happens with extensions turned off.

Asked by macgig 2 years ago

Answered by macgig 2 years ago

  • Solved
  • Archived

HELP FACEBOOK VIDEOS DO NOT WORK ON FIREFOX (EVEN LATEST VERSION)

Hi there Mozilla Support: The other day I'm been having issues with FF. It's mainly focused on Facebook videos NOT playing at all but just loading and sometimes just blan… (read more)

Hi there Mozilla Support:

The other day I'm been having issues with FF. It's mainly focused on Facebook videos NOT playing at all but just loading and sometimes just blank. The issue is just Facebook videos because if I go to youtube then all videos will still work. I've done countless troubleshooting steps which is why I'm here now:) Anyhow this is what I've done so far:

1)Disabled ALL FF addons as well as individual addons to seclude any incompatibilities but still no videos

2)Restarted FF in safe mode AND REFRESH FIREFOX but still no success

3)I'm assuming that Adobe Flash could be the culprit however I've COMPLETELY UNINSTALLED (PROPER UNINSTALLATION THAT I FOLLOWED ON ADOBE'S WEBSITE) flash and reinstalled Version 17, 21, 23 and the most recent version of FLASH 25.0.0.71 but still no answer

4) Updated my Nvidia Display driver from Nvidia's site but still no answer

5)Downloaded Flash Video player (ADD ON THAT FORCES SITE TO PLAY MEDIA WITH FLASH) from Mozilla add on site, installed, but still no Facebook videos loading

I'm still running XPSP3 but unfortunately based on my work software, XP is only compatible with that software which is why I'm still using the OS. Obviously for browser purposes I've ALWAYS USED FF since I was in high school:) I just love it in terms of speed and functionality however this past week has been a drag with Facebook videos not loading. I DO NOT want to switch to another browser. I still believe there's a light at the end of the tunnel with FF:)

NOTE: I'm not sure if this contributes to the problem however a couple of days before I did a few things:

a)There was the WannaCry ransomware bug (don't worry I wasn't affected by it) and I did get a patch from Microsoft for my XP machine. I installed it and it was successfully installed in my program list. I also tried tampering with the media plugins in FF's about:config. However I thought if I refreshed FF then this should set all media plugins and others to their DEFAULT values.


Hi cor-el:

I went to the prompt you told me to do and kinda found something interesting. Every time I play a FB video and go to Tools> Web Developer > Web Console, it comes up with an error message saying something about .mp4 playback.

This is weird because I recently installed ALL codecs from K-Lite codec pack which I'm assuming includes codecs such as .mp4, .ogg, .webm, etc., Please find an attached pic of the problem and get back to me asap as I've not been able to view ANY videos,


Hi Cor-el:

I also tried the second solution you told me to do (Primetime Content Decryption Module) however the videos still don't play.

Another thing I tried was to update to the LATEST version of FF for WinXP which I believe is the ESR version 52. Still after going to Facebook and logging into my account the videos just go blank with the error shown in the attached pic.

As a temp fix I recently installed Chrome. Apparently Chrome has no issue playing the videos but then again Chrome has all their plugins built on. I never liked Chrome and never will but like I said as a temp fix I'm just using it to view my videos. I WOULD PREFER Firefox and I just don't know what the issue is! Please get back to me when you get the chance


P.S I wasn't sure if the 'replies' function as I haven't from you guys in almost a day so that's why I'm placing the replies inside the original question. Hopefully this helps:)


Anyhow there's also an attachment (jpg) file of the issue I'm having and I hope that you guys can help with the Facebook issue

Regards,

Stan

Asked by stan111 3 years ago

Answered by cor-el 3 years ago

  • Solved
  • Archived

Error message during automatic Windows 10 security upgarde

I have been using Windows 10 almost since it was released to the public (after the beta testing was completed), with Mozilla Firefox as my default browser. Compatibility… (read more)

I have been using Windows 10 almost since it was released to the public (after the beta testing was completed), with Mozilla Firefox as my default browser. Compatibility was never an issue until now. Microsoft has started automatically trying to upgrade its Windows 10 security software. After the computer s-l-o-w-l-y prepared itself for the upgrade, I got this error message: "Something went wrong." My instructions were to contact Mozilla Support, so here I am, wondering ifv the two programs are incompatible. Can I still use Firefox?

Asked by BrowsingWithMozilla 2 years ago

Answered by FredMcD 2 years ago

  • Solved
  • Archived

Thousands of errors on every page, but none shows in the console

Since Friday 25/5/2018 Firefox Developer Toolbar (SHIFT + F2) shows me hundreds if not thousands of errors on every page I visit, but if I click on the counter it'll show… (read more)

Since Friday 25/5/2018 Firefox Developer Toolbar (SHIFT + F2) shows me hundreds if not thousands of errors on every page I visit, but if I click on the counter it'll show the Developer Console with 0 or almost 0 errors.

Just to make an example on this page it's showing me 663 errors, but if I open the console it only shows 2(3) warnings and 1 error. On some pages after a few minutes it reached 4k+ errors.

Firefox ESR 52.8.0. Yes I tried to launch firefox in safe mode and in fact I'm using the safe mode right now to write this post, but nothing really changes.

Asked by agog 2 years ago

Answered by agog 2 years ago

  • Solved
  • Archived

Firefox will not start after version upgrade

Running Mint-17.2 on i586 on linux-x86 I need help with Crash ID: bp-5de8b513-6475-4769-887d-7c2b10180626 which is the latest attempt today running in debugger. $ firefox… (read more)

Running Mint-17.2 on i586 on linux-x86 I need help with Crash ID: bp-5de8b513-6475-4769-887d-7c2b10180626 which is the latest attempt today running in debugger.

$ firefox -g GNU gdb (Ubuntu 7.7.1-0ubuntu5~14.04.3) 7.7.1 Copyright (C) 2014 Free Software Foundation, Inc. License GPLv3+: GNU GPL version 3 or later <http://gnu.org/licenses/gpl.html> This is free software: you are free to change and redistribute it. There is NO WARRANTY, to the extent permitted by law. Type "show copying" and "show warranty" for details. This GDB was configured as "i686-linux-gnu". Type "show configuration" for configuration details. For bug reporting instructions, please see: <http://www.gnu.org/software/gdb/bugs/>. Find the GDB manual and other documentation resources online at: <http://www.gnu.org/software/gdb/documentation/>. For help, type "help". Type "apropos word" to search for commands related to "word"... Reading symbols from /usr/lib/firefox/firefox...(no debugging symbols found)...done. (gdb) handle SIGILL pass nostop noprint Signal Stop Print Pass to program Description SIGILL No No Yes Illegal instruction (gdb) run -safe-mode Starting program: /usr/lib/firefox/firefox -safe-mode [Thread debugging using libthread_db enabled] Using host libthread_db library "/lib/i386-linux-gnu/libthread_db.so.1". [New Thread 0xafe5cb40 (LWP 2995)] [Thread 0xafe5cb40 (LWP 2995) exited] [New Thread 0xafe5cb40 (LWP 2997)] ExceptionHandler::GenerateDump cloned child 2998 ExceptionHandler::SendContinueSignalToChild sent continue signal to child ExceptionHandler::WaitForContinueSignal waiting for continue signal... [Thread 0xafe5cb40 (LWP 2997) exited] [Inferior 1 (process 2990) exited with code 04] (gdb) Failed to open curl lib from binary, use libcurl.so instead quit

Or Crash ID: bp-f2765a0b-0b41-4a8f-839c-3978a0180626 only running -safe-mode Program immediately shows crash dialog, will not progress any further. This started last October with version 54 but nobody contacted me as requested in the crash report. So maybe with an account set up I'll get farther now? :)

I am accessing this web page by non-firefox program. Firefox is totally broken somehow.

Asked by sandreas41 1 year ago

Answered by sandreas41 1 year ago

  • Solved
  • Archived

Firefox Suddenly and Randomly Shuts Down

About 1 week ago, Firefox started to randomly and suddenly shut down. It typically happens once, max twice a day and when it happens, it closes all open tabs without givi… (read more)

About 1 week ago, Firefox started to randomly and suddenly shut down. It typically happens once, max twice a day and when it happens, it closes all open tabs without giving any warning and without showing any error or crash report. The shut down is triggered by a click, typically a click to open a link, or open a new tab - that is, it does not shut down by itself. Firefox does not reopen by itself, you must reopen it. When it reopens, it goes back to the latest situation prior to the shut down event, ie, it reopens all closed tabs and the closed web links - as if it were a crash. I did not find any particular pattern (ie, websites, time of the day, open apps, amount of time online, etc) - it appears rather random. No other issues reported - slow system, unwanted downloads, opening unwanted links, etc

EVENTS HAPPENED RECENTLY THAT MAY BE RELATED 1. My AV Provider (Bitdefender) sent me a message saying that it is about to stop supporting my OS (Win XP) 2. Yesterday another one of my AV shields (Malwarebytes Antiexploit) reported that an exploit code was blocked in Firefox, but without giving more details 3. Yesterday morning my PC asked me to log in by clicking on my user name. The thing is, I have never activated this option, as the PC is set to go directly onto the desktop, without asking to click on usernames, or typing passwords. After yesterday, it did not do it again.

WHAT I HAVE DONE - Run a full scan with Malwarebytes Antimalware - no issues found - Checked if all the installed plugins were up to date - no issues found - Opened Firefox in safe-mode - currently checking if the issue persists - Checked the Firefox crash log - no crash reported

OVERVIEW OF MY SYSTEM AND APPS - OS: Win XP SP3 32 Bit. Updates are still coming, mostly for MS Apps (Excel, Word, etc) - Browser: Firefox 52.3.0 32 Bit - AV running in the backgound: Bitdefender Free 1.0.21.1109 updated today; Malwarebytes Anti-Exploit Beta 1.10.1.24 updated - AV on-demand: Malwarebytes Anti-Malware Free 2.2.1.1043 updated - Plugins: as per list below

I initially suspected an exploit/ malware, but did not find an evidence as of now. Course of action suggested? Thanks.

Asked by scutrona 2 years ago

Answered by scutrona 2 years ago

  • Solved
  • Archived

what is the final security update end date after currentVista users review of Sept 2017?

The FAQ’s says that Mozilla Firefox will review and announce in September 2017, the final date that Firefox will issue security Firefox ESR Updates running on Windows Vis… (read more)

The FAQ’s says that Mozilla Firefox will review and announce in September 2017, the final date that Firefox will issue security Firefox ESR Updates running on Windows Vista Home Premium.

The previous announcement was some rime in September, but that the final decision had not yet been made as a review of the number of Vista users would be undertaken in September 2017.

Can Firefox ESR team please state and also place a message in Firefox Help or About Firefox to say what the final decision upon ending Vista security support is.

I use v52.3.0. One person has said Firefox will continue and it will be V59.

What is Firefox own team current final official answer?

Asked by DeafEar 2 years ago

Answered by user633449 2 years ago

  • Solved
  • Archived

Uninstallation and reinstallation of Firefox esr.

I have Win XP SP3 and FF 52.5.2, Since installing FF 52.5.2 esr and the coincidence of Norton withdrawing its toolbar my Firefox became very sluggish and malfunctioned a… (read more)

I have Win XP SP3 and FF 52.5.2, Since installing FF 52.5.2 esr and the coincidence of Norton withdrawing its toolbar my Firefox became very sluggish and malfunctioned at times by not allowing me to type into my FF home page search bar (Google) and bringing up my Bookmarks list instead. Consequently I refreshed Firefox and at the moment it seems to have helped. I haven't had a malfunction since (touch wood).

What I would like to know is if I decided to uninstall my FF altogether and reinstall with 52,5,2 esr is that a complete version of Firefox, I ask this because my current Firefox in the Control Panel shows a size of 116 mb and the FF 52.5,2 setup is 43.3.mb.

Asked by imbart 2 years ago

Answered by jagan605 2 years ago

  • Solved
  • Archived

When I open Firefox, a tab opens automatically with the following URL: "http://hp.myway.com/everydaymanuals/ttab02/index.html?p2=%5ECG8%5Exdm114%5ETTAB02%5Eau&n

When I open Firefox, a tab opens automatically with the following URL: "http://hp.myway.com/everydaymanuals/ttab02/index.html?p2=%5ECG8%5Exdm114%5ETTAB02%5Eau&n=783a8… (read more)

When I open Firefox, a tab opens automatically with the following URL: "http://hp.myway.com/everydaymanuals/ttab02/index.html?p2=%5ECG8%5Exdm114%5ETTAB02%5Eau&n=783a8789&st=tab&ptb=EA1791EC-DBF2-4160-A05C-8EB325B0BF77&si=" How do I find where this instruction is comming from and how do I delete it?

I look forward to your early reply for my problem, Kind regards, Adele. bcmj9@netscape.net

Asked by bcmj9 2 years ago

Answered by Happy112 2 years ago

  • Solved
  • Archived

The inspect element tool of Firefox browser is not showing the <pre> tag and it's contents

The inspect element tool of Firefox browser (version) is not showing the <pre> tag and it's contents on YouTube pages. The pre tag I am referring to is as follows (… (read more)

The inspect element tool of Firefox browser (version) is not showing the <pre> tag and it's contents on YouTube pages. The pre tag I am referring to is as follows (screenshot taken on torch browser): (Red arrow indicates pre tag, blue arrow indicates script tag common to firefox and torch) It is the child of body tag. The inspect element for the same page on firefox looks like this: As we can see there is not pre tag. I 'googled' the problem but did not find results that explicitly explained the matter. I also checked this on Firefox developer latest version and Firefox beta latest version but the YouTube pre tag is not appearing in any of these. Why is it not appearing in Firefox's inspect element if it is appearing in chrome's inspect element? Is it a bug? If not then where else can I find the contents of that pre tag in Firefox's inspect element? Thanks a lot.

Asked by arorakash 3 years ago

Answered by arorakash 3 years ago