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  • Archived

Firefox crashes

I keep receiving a warning that my computer has no memory to sustain Firefox and then it closes. I have enough space on my computer, so this should not be an issue. It st… (read more)

I keep receiving a warning that my computer has no memory to sustain Firefox and then it closes. I have enough space on my computer, so this should not be an issue. It started doing this 6-7 times a day. I don't know how to fix it

Asked by DoraB 3 years ago

Last reply by the-edmeister 3 years ago

  • Archived

Script error on reloading FF, on a random tab being loaded

Script: resource://gre/modules/commonj...pass-dot-com/data/onloadwff.js:9 I think the end might be different each time, not sure, as cannot print it out, had to hand type… (read more)

Script: resource://gre/modules/commonj...pass-dot-com/data/onloadwff.js:9

I think the end might be different each time, not sure, as cannot print it out, had to hand type this.

This error msg appears on some random tab as I load Firefox. Just started happening a week or so ago.

Other threads blame it on Skype but I do NOT have Skype on my computer! Had it on another computer long ago, deleted it because it was a resource hog even when I wasn't using it.

There must be something ELSE that is causing this error.

This is now the second week of spending MOST of my time on computer problems, namely FIREFOX! I'm really getting tired of it. Will NOT go through that process of safe mode and testing all the extensions. There must be SOME PRIOR KNOWLEDGE out there already. Why reinvent the wheel when it's already tested???

And no, will NOT "upgrade" to a later version of FF. UP/Downgrading to THIS one started all the problems! Seems every change makes it worse and I have a living to make and cannot spend all my time FIXING FF.

Laptop has Win 7 and that is ANOTHER whole mess! HATE Win 7. Have NO efficiency on it. Extensions keep getting deleted, then reinstalled, restart, that doesn't work, restart, that doesn't work, ........ and so on. Between the two computers, that is ALL I've been doing for DAYS!

Somehow, someone has had this same script error message and has found a way to fix it, and not involving Skype.

Asked by notagains 3 years ago

Last reply by the-edmeister 3 years ago

  • Archived

Where to get a replacement for xul.dll for correct version and OS?

Do not want to "refresh" and lose everything. Since the problem seems to be with that dll, I need to replace IT and not the entire browser. Had error or conflict with … (read more)

Do not want to "refresh" and lose everything. Since the problem seems to be with that dll, I need to replace IT and not the entire browser. Had error or conflict with PrimoPDF.

How often are people told to format their HD when all it is is a wrong setting, and then the person comes back after three days of hell and says that did NOT solve the problem. Likewise, I will not spend days trying to get things right after reinstall. Have already spent a WEEK fixing after "updates"!!!!

Asked by notagains 4 years ago

Last reply by John99 4 years ago

  • Archived

Firefox persistently crashes after 30 mins of using. Firefox is getting worse...

Hello, I would like to know why is it that Firefox peristently crashing every 30 mins of use or 1 hour of use (if I leave it alone for a hour). I have removed firefox an… (read more)

Hello,

I would like to know why is it that Firefox peristently crashing every 30 mins of use or 1 hour of use (if I leave it alone for a hour). I have removed firefox and install it fresh from scratch, start new profile without add on, and so on. I even remove nvidea software and downgrade my nvidea graphic card and so on. None of those are working or workable solution. Not even disable/enable hardware acceleration make any difference!

I find it very insulting that Mozilla asks for money or donation when it can't solve out its messy firefox browser? IE is getting better and more stable and that is shocking.

HEre's crash report.

AdapterDeviceID: 0x1380 AdapterDriverVersion: 10.18.13.5362 AdapterSubsysID: 31021462 AdapterVendorID: 0x10de Add-ons: %7Bac2cfa60-bc96-11e0-962b-0800200c9a66%7D:4.4,readable%40evernote.com:10.2.1.7.1-signed,%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:40.0.2,uBlock0%40raymondhill.net:1.3.2,firefox%40ghostery.com:5.4.9,jid0-9XfBwUWnvPx4wWsfBWMCm4Jj69E%40jetpack:0.4.9,jid1-4ogjq7MUzAiCOw%40jetpack:0.5.8 AvailablePageFile: 28316250112 AvailablePhysicalMemory: 12200386560 AvailableVirtualMemory: 2645123072 BIOS_Manufacturer: American Megatrends Inc. BlockedDllList: BreakpadReserveAddress: 47906816 BreakpadReserveSize: 67108864 BuildID: 20150812163655 CrashTime: 1452380416 EMCheckCompatibility: true FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1439693813 Notes: AdapterVendorID: 0x10de, AdapterDeviceID: 0x1380, AdapterSubsysID: 31021462, AdapterDriverVersion: 10.18.13.5362

ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 15192 StartupTime: 1452365392 SystemMemoryUsePercentage: 28 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86","buildId":"20150812163655","version":"40.0.2","vendor":"Mozilla","platformVersion":"40.0.2","xpcomAbi":"x86-msvc","hotfixVersion":null},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":16338,"isWow64":true,"cpu":{"count":4,"vendor":null,"family":null,"model":null,"stepping":null,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2"]},"os":{"name":"Windows_NT","version":"6.1","servicePackMajor":1,"servicePackMinor":0,"installYear":2014,"locale":"en-GB"},"hdd":{"profile":{"model":"WDC WD10EZEX-00BN5A0","revision":"01.0"},"binary":{"model":"Crucial_Crucial_CT120M50","revision":"MU03"},"system":{"model":"Crucial_Crucial_CT120M50","revision":"MU03"}},"gfx":{"D2DEnabled":false,"DWriteEnabled":false,"adapters":[{"description":"NVIDIA GeForce GTX 750 Ti","vendorID":"0x10de","deviceID":"0x1380","subsysID":"31021462","RAM":2048,"driver":"nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um","driverVersion":"10.18.13.5362","driverDate":"7-22-2015","GPUActive":true}]}},"settings":{"blocklistEnabled":true,"isDefaultBrowser":false,"e10sEnabled":false,"telemetryEnabled":false,"locale":"en-GB","update":{"channel":"release","enabled":false,"autoDownload":false},"userPrefs":{"app.update.auto":false,"app.update.enabled":false,"app.update.service.enabled":false,"browser.cache.disk.capacity":358400,"browser.formfill.enable":false,"browser.newtabpage.enhanced":true,"browser.shell.checkDefaultBrowser":false,"browser.startup.homepage":"<user-set>","general.smoothScroll":false,"gfx.direct2d.disabled":true,"layers.acceleration.disabled":true,"layers.prefer-d3d9":true,"privacy.donottrackheader.enabled":true}},"profile":{"creationDate":16636},"addons":{"activeAddons":{"uBlock0@raymondhill.net":{"blocklisted":false,"description":"Finally, an efficient blocker. Easy on CPU and memory.","name":"uBlock Origin","userDisabled":false,"appDisabled":false,"version":"1.3.2","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":16636,"updateDay":16750},"firefox@ghostery.com":{"blocklisted":false,"description":"Enjoy a faster, safer and cleaner browsing experience.","name":"Ghostery","userDisabled":false,"appDisabled":false,"version":"5.4.9","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":16636,"updateDay":16750},"jid0-9XfBwUWnvPx4wWsfBWMCm4Jj69E@jetpack":{"blocklisted":false,"description":"Fix the web. Gets rid of a site's cookies and LocalStorage as soon as you close its tabs. Protects against trackers and zombie-cookies. Trustworthy services can be whitelisted.","name":"Self-Destructing Cookies","userDisabled":false,"appDisabled":false,"version":"0.4.9","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":16636,"updateDay":16795},"{ac2cfa60-bc96-11e0-962b-0800200c9a66}":{"blocklisted":false,"description":"Buttons for managing cookies, cookie permissions, and site cookie exceptions.","name":"Cookie Controller","userDisabled":false,"appDisabled":false,"version":"4.4","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":16795,"updateDay":16795},"readable@evernote.com":{"blocklisted":false,"description":"Clearly makes blog posts, articles and webpages clean and easy to read. Save them to Evernote to read anywhere.","name":"Clearly","userDisabled":false,"appDisabled":false,"version":"10.2.1.7.1-signed","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":16801,"updateDay":16801},"jid1-4ogjq7MUzAiCOw@jetpack":{"blocklisted":false,"description":"Provides user with tab related stats/data","name":"Tab Data","userDisabled":false,"appDisabled":false,"version":"0.5.8","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":16808,"updateDay":16808}},"theme":{"id":"{972ce4c6-7e08-4474-a285-3208198ce6fd}","blocklisted":false,"description":"The default theme.","name":"Default","userDisabled":false,"appDisabled":false,"version":"40.0.2","scope":4,"foreignInstall":false,"hasBinaryComponents":false,"installDay":16633,"updateDay":16663},"activePlugins":[{"name":"Silverlight Plug-In","version":"5.1.30514.0","description":"5.1.30514.0","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-silverlight","application/x-silverlight-2"],"updateDay":16203},{"name":"","version":"3.0.72.0","description":"","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-vnd-intel-webapi-ipt-3.0.72"],"updateDay":15806},{"name":"","version":"3.0.72.0","description":"Intel web components updater - Installs and updates the Intel web components","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-vnd-intel-webapi-updater"],"updateDay":15806},{"name":"Foxit Reader Plugin for Mozilla","version":"2.2.3.402","description":"Foxit Reader Plug-In For Firefox and Netscape","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/pdf","application/vnd.fdf"],"updateDay":15797}],"activeGMPlugins":{"gmp-gmpopenh264":{"version":"1.4","userDisabled":true,"applyBackgroundUpdates":0}},"activeExperiment":{},"persona":null}} Theme: classic/1.0 Throttleable: 1 TotalPageFile: 34260750336 TotalPhysicalMemory: 17131323392 TotalVirtualMemory: 4294836224 URL: http://bato.to/reader#87a9f39b7c1e6728_2 User32BeforeBlocklist: 1 Vendor: Mozilla Version: 40.0.2 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll

MSAFD Tcpip [UDP/IP] : 2 : 2 :  
MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [TCP/IPv6] : 2 : 1 :  
MSAFD Tcpip [UDP/IPv6] : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [RAW/IPv6] : 2 : 3 :  
RSVP TCPv6 Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
RSVP TCP Service Provider : 2 : 1 :  
RSVP UDPv6 Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
RSVP UDP Service Provider : 2 : 2 : 

useragent_locale: en-GB

This report also contains technical information about the state of the application when it crashed.

Asked by Diablo12 4 years ago

Last reply by Nighthawk.rl 4 years ago

  • Archived

untrusted connection

I have tried to follow all the support pages presented on this topic, but to no avail. I have uninstalled Firefox and downloaded a fresh copy, but that did not help eith… (read more)

I have tried to follow all the support pages presented on this topic, but to no avail. I have uninstalled Firefox and downloaded a fresh copy, but that did not help either. Maybe there must be some file left behind which is affecting the new copy, but I can not find it.

I have never had this problem before. It is effecting sites like Google, etc.

So basically all https sites are untrusted connections

I need a fix or I will be forced to stop using my favourite browser.

Asked by nedkelly47 4 years ago

Last reply by cor-el 4 years ago

  • Archived

Keep getting "Mozilla Crash Reporter"

Upon exit from Firefox (IE, click "X" in the window-pane) I get the Mozilla crash reporter: We're Sorry. Firefox had a problem and crashed. We'll try to restore your t… (read more)

Upon exit from Firefox (IE, click "X" in the window-pane) I get the Mozilla crash reporter: We're Sorry. Firefox had a problem and crashed. We'll try to restore your tabs and windows when it restarts. I then fill out the info to contact me about this problem. I also get this message (sometimes) when I request a page be printed out. This second problem is VERY annoying because I have to bring firefox back up and get to the page to print all over again. So I uninstalled firefox and downloaded a new copy and installed it. I get the same results. This is SO frustrating. How do I fix this? I'm running a PC with an i5-4430 processor, 8GB of memory, and a 1TB hard drive, and Windows 10 (upgraded from 8.1 - firefox was working fine on 8.1)

So far no one has contacted me and I've been doing this for almost 2 weeks now. BTW: I used the same email address.

Asked by 34tm16ff 4 years ago

Last reply by FredMcD 4 years ago

  • Archived

I cannot access mozilla addons on firefox or any firefox based browser

I cannot access mozilla addons on firefox or any firefox based browser. Right now I'm on icedragon which is a firefox based browser and it also doesn't work. I reinstalle… (read more)

I cannot access mozilla addons on firefox or any firefox based browser. Right now I'm on icedragon which is a firefox based browser and it also doesn't work. I reinstalled and uninstalled firefox about 10 times. Removed all registry entries etc and still cannout load the address addons.mozilla.com. The other browsers I use are explorer and chrome and addons.mozilla.com loads. When I try downloading an addon through the addons tab in settings the download of the addon fails. I hate using chrome but have no choice, please help.

Asked by ddega 4 years ago

Last reply by FredMcD 4 years ago

  • Archived

Stop firefox from forcing https:// even with autofill false and no Strict Transport Security

In the last year or so Firefox has changed it's redirect policy towards domains where some subdomains support https and some don't. Solutions suggested here: https://supp… (read more)

In the last year or so Firefox has changed it's redirect policy towards domains where some subdomains support https and some don't.

Solutions suggested here: https://support.mozilla.org/en-US/questions/1027355

Are blatantly wrong. There is a claim that Firefox is respecting Strict Transport Security, but this is false. In addition, removing the history entry for the domain name does not correct this behavior.

Asked by ebcdic 4 years ago

Last reply by jscher2000 4 years ago

  • Archived

Since upgrading to Windows 10 – Firefox is really slow

I upgraded to Windows 10 Home on 3rd August. Recently Firefox has become almost unusable, taking excessive time to load pages. For instance a page like ‘Facebook’ is taki… (read more)

I upgraded to Windows 10 Home on 3rd August. Recently Firefox has become almost unusable, taking excessive time to load pages.

For instance a page like ‘Facebook’ is taking 40/45 seconds to fully load, whilst ‘Microsoft’s EDGE’ takes less than 3/4 seconds! ‘Chrome’ also loads considerably faster (around 6 seconds).

I am using Firefox 40.0.2 and have tried a “RESET” and disabling ADD-ONS to no effect!

This problem has become much worse in the last 4/5 days.

Asked by lifeboat88 4 years ago

Last reply by John 4 years ago

  • Archived

Firefox crashes and will not start

All we get is the Crash Reporter. Here is the crash id from my crash report: bp-b6d1818f-f346-4efa-b603-c19352150823 We have uninstalled and re-installed firefox. It wil… (read more)

All we get is the Crash Reporter.

Here is the crash id from my crash report: bp-b6d1818f-f346-4efa-b603-c19352150823

We have uninstalled and re-installed firefox. It will not start in safe mode.

Asked by facklec 4 years ago

Last reply by FredMcD 4 years ago

  • Archived

How long to wait B4 Firefox compatible with Norton Identity Safe?

Upgraded to Firefox 4. Norton Identity Safe is disabled. When will this be updated/verified signed. This is becoming immensely frustrating as the problem does not occur w… (read more)

Upgraded to Firefox 4. Norton Identity Safe is disabled. When will this be updated/verified signed. This is becoming immensely frustrating as the problem does not occur when using other browsers.

Asked by Sika 4 years ago

Last reply by jscher2000 4 years ago

  • Archived

when I browse anything from mozilla the writting of any webpage showed "CHINESE" Language.

when I search any web site through all page showed in chinese language.I changed the language setting but the result is same.This particular problem showed in "GOOGLE CHR… (read more)

when I search any web site through all page showed in chinese language.I changed the language setting but the result is same.This particular problem showed in "GOOGLE CHROME" also.

Asked by SUSMOY ROZARIO 4 years ago

Last reply by cor-el 4 years ago

  • Archived

When i click on something on a page it automatically opens it in new tab, how do I change that?

For example when I click on channel or video or anything on youtube it automatically opens it in new tab an that doesn't just apply for youtube it does that for every sit… (read more)

For example when I click on channel or video or anything on youtube it automatically opens it in new tab an that doesn't just apply for youtube it does that for every site i visited

Asked by w00die00 4 years ago

Last reply by cor-el 4 years ago

  • Archived

Firefox doesn't work in Windows 10, but I don't have Trusteer Rapport as suggested in Forum.

When I click on Firefox icon, it opens. When I attempt to enter a url, it presents "Well, this is embarrassing" error message and becomes nonresponsive. I have attempted … (read more)

When I click on Firefox icon, it opens. When I attempt to enter a url, it presents "Well, this is embarrassing" error message and becomes nonresponsive. I have attempted both "restore" and "close" but get the same frozen screen on reopening. Your forum suggests that the problem is Trusteer Rapport. To my knowledge, I do not have Rapport (have never heard of it and it does not show up on my list of apps). I also tried downloading latest version but also got the same result. Firefox used to be my default browser (Win 8.1 and earlier).

Following advice on forum, I looked at crash reports and found this single ID in the period after I upgraded to Win10: bp-9f2cbb58-8637-4cce-b84c-4e2322150826

Asked by MKWin 4 years ago

Last reply by FredMcD 4 years ago

  • Archived

Keep getting "Unable to Update" popups when already have latest version

Last few days I've been pestered with "Unable to Update" popups. It says a recommended security and stability is available but I don't have system permissions required t… (read more)

Last few days I've been pestered with "Unable to Update" popups. It says a recommended security and stability is available but I don't have system permissions required to install it. That's fine I'll install it manually. When I go to Firefox download page it says I already have the latest version. My Firefox version is 40.0.2 in the About page.

I already looked at these but they don't resolve my problem. My user agent string has not been modified.

https://support.mozilla.org/en-US/questions/1070924 https://support.mozilla.org/en-US/questions/1076940

Asked by thomas708 4 years ago

Last reply by MarkTree 4 years ago